axeba

What axeba does

axeba ag is a privately held Swiss Aktiengesellschaft founded in 2002 and headquartered in Zürich, Switzerland, specializing in IT benchmarking, user satisfaction surveys, and KPI management services for medium-to-large enterprises and public administrations in Switzerland. Its core offerings include IT domain benchmarking across workplace, service desk, servers, LAN, and email environments; user satisfaction measurement through a proprietary "Benutzerbarometer" survey product; and KPI-as-a-Service (KaaS), a platform with over 200 pre-defined IT KPIs organized across five Balanced Scorecard perspectives. The firm operates what it describes as the largest Swiss IT benchmarking database, with cumulative coverage of approximately 97 organizations (representing around 350,000 PCs), over 150 Service Desk benchmarks, and survey responses from more than 300,000 users.

The KaaS platform is axeba's most differentiated technical asset, consolidating KPI data from financial, ticketing, monitoring, HR, and project portfolio systems into hierarchical dashboards with color-coded scorecards and integrated benchmark comparisons against the proprietary Swiss dataset. The firm distributes insights through a monthly "KPI of the Month" publication running since August 2014 and runs the "Servicemanagement Circle," a peer community of 24+ Swiss organizations. The revenue model combines professional services engagements (benchmarking, surveys, IT strategy and governance consulting) with a recurring SaaS subscription for the KaaS platform, priced via quote-based multi-year contracts typical of enterprise consulting. The firm operates a sales-led, direct go-to-market targeting Swiss IT leaders and is bootstrapped with no disclosed funding rounds, parent company, or institutional investors, running with a small team of 1-10 employees.

Name

axeba

Legal name

axeba ag

Website

https://axeba.ch

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

axeba ag is a Swiss IT consulting firm founded in 2002 that provides IT benchmarking, user satisfaction surveys, and a proprietary KPI-as-a-Service platform to medium-to-large enterprises and public administrations in Switzerland.

Ownership category

akta.pro rank

Product category

IT Benchmarking and Consulting Services

NAICS

Other Scientific and Technical Consulting Services (54169), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Dashboarding & KPI/Performance Management (HDAEAMAF)

akta.pro secondary industries

Instrumentation, Controls & Automation Engineering Consulting (BPAHAIAM), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• IT benchmarking services
• User satisfaction surveys
• KPI management platform
• SAP consulting
• IT governance advisory

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. IT Benchmarking Services: axeba conducts IT benchmarking engagements for enterprises and public administrations, measuring cost and performance metrics across IT domains (workplace, service desk, servers, LAN, email, etc.). Engagements generate one-time project fees and repeat assessment revenue.
2. User Satisfaction Surveys: axeba administers user satisfaction surveys (Benutzerbarometer) for IT organizations, covering service desk, onsite support, performance, communication, and training. Surveys are conducted on a per-engagement basis with repeat clients surveyed annually or bi-annually.
3. KPI as a Service (KaaS) Subscription: axeba offers a SaaS-based KPI management tool with pre-defined IT KPIs, dashboards, and benchmarking. Clients pay a recurring subscription for platform access and support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

axeba ag provides IT benchmarking engagements, user satisfaction surveys, and IT management consulting for Swiss enterprises and public administrations. Its flagship offering is KPI as a Service (KaaS), a proprietary cloud-based KPI management platform with over 200 pre-defined IT KPIs, hierarchical dashboards, color-coded scorecards, and integrated benchmark comparisons. Core service domains include Electronic Workplace benchmarking, SAP benchmarking, SLA/service catalog design, IT cost calculation and allocation, ITIL process advisory, outsourcing support, and the Benutzerbarometer user satisfaction survey.

Product overview

axeba ag is an IT consulting and benchmarking company founded in 2002, offering a portfolio of specialized services. The core offerings include Benchmarking Services (covering Electronic Workplace and SAP environments), IT Services (SLA design, cost calculation, Servicemanagement Circle), User Satisfaction Services ('Nase im Wind' and 'Benutzerbarometer' surveys), IT Management Consulting (strategy, governance, ITIL, outsourcing), and KPI as a Service (KaaS) — a proprietary monitoring platform with 200+ pre-defined IT KPIs and benchmark integration. These services are standalone consulting offerings rather than a unified software platform.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Benchmarking Services IT benchmarking services covering Electronic Workplace and SAP environments, providing cost analysis and performance comparisons against industry standards for Swiss enterprises and public administrations.
• IT Services and Servicemanagement Circle Consulting services including SLA and Service Catalog design, IT cost calculation and allocation, and the Servicemanagement Circle peer community of 24+ firms sharing IT management best practices.
• User Satisfaction Surveys User satisfaction surveying services including 'Nase im Wind' (pulse survey) and the 'Benutzerbarometer' (User Barometer) for measuring IT service satisfaction across service desk, onsite support, performance, communication, and training.
• IT Management Consulting IT management consulting covering IT strategy, IT governance, IT processes (ITIL), outsourcing support, and reviews and assessments for IT organizations.
• KPI as a Service (KaaS) A cloud-based managed KPI monitoring and reporting service with over 200 pre-defined IT KPIs across five Balanced Scorecard perspectives, hierarchical dashboard views, color-coded status thresholds, and integrated benchmark comparisons for IT management.

Quantifiable outcome

• Workplace costs: CHF 166 per user per month (2024 average); Service Desk: CHF 21/user/month; Onsite Support: CHF 33/user/month
• +4 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Regional players

• AdNovum: Swiss IT consulting and software firm with security, integration, and IT governance practices. Adjacent as a Zurich-based IT consulting peer in the same Swiss enterprise market.
• AWK Group: Swiss IT management and digital consulting firm with IT strategy, governance, and sourcing advisory practices. Comparable as a Swiss-based IT management consulting peer serving similar enterprise and public-sector clients.

Broad incumbents

• Forrester Research: Global research and advisory firm publishing IT benchmarking, customer experience, and employee experience studies. Overlaps with axeba's benchmarking and user satisfaction survey methodologies.
• KPMG Switzerland (IT Advisory): Big-4 IT advisory practice in Switzerland covering IT strategy, sourcing, and benchmarking engagements. Competes for the same Swiss enterprise and public-sector IT consulting mandates.
• IDC: Global market intelligence firm producing IT infrastructure, server, and workplace cost benchmarks. Direct overlap with axeba's IT cost benchmarking and SAP/electronic workplace analyses.
• BMC Software (BMC Helix ITSM): Large ITSM platform vendor with KPI and SLA management capabilities integrated into enterprise IT service management suites. Broad incumbent alternative to axeba's KaaS and IT governance consulting in larger deployments.
• Gartner: Global IT research and benchmarking powerhouse covering IT spending, service desk performance, and end-user satisfaction. Competes with axeba on enterprise IT benchmarking data, though at vastly greater scale and broader scope.

Direct peers

• Pink Elephant: ITSM consulting and benchmarking firm specializing in ITIL adoption and service management KPIs. Comparable to axeba's IT management consulting, ITIL processes, and service desk benchmarking offerings.
• SERVIEW GmbH: German ITSM consulting and benchmarking firm offering ITIL-based service management assessments and KPI frameworks. Directly comparable to axeba as a DACH-region IT benchmarking and service management peer with similar consulting-plus-content model.

Emerging players

• Hornbill: ITSM/ESM platform vendor with KPI dashboards, service desk analytics, and benchmarking-style reporting. Comparable to axeba's KaaS dashboard and service management KPI capabilities from a tooling rather than consulting perspective.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about axeba