Northeastern Rural Health Clinics

What Northeastern Rural Health Clinics does

Northeastern Rural Health Clinics (NRHC) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) headquartered in Susanville, California, delivering comprehensive medical, dental, behavioral health, and specialty care to residents of Lassen, Plumas, and Modoc Counties — a rural service area of approximately 37,125 people. Operating since the mid-1980s under Health Center Program grantee status (42 U.S.C. 254b) with FTCA malpractice deemed status and NCQA Patient-Centered Medical Home recognition, NRHC runs main clinics in Susanville and Westwood, an on-site LabCorp draw station, USDA-funded WIC program locations including Alturas, and a telemedicine channel for remote consultations. The organization delivers over 50,000 patient visits per year and is the largest outpatient provider in Lassen County and the county's only obstetrics provider, partnering with Banner Lassen Medical Center for hospital deliveries. NRHC employs roughly 110 team members led by CEO Lacey Lively (26-year tenure) and CFO Janeen Hales.

The technology foundation consists of a third-party eCW Cloud Electronic Medical Record paired with a 24/7 Patient Portal supporting appointment requests, secure provider messaging, health record access, medication refills, lab results, family account linking, and a built-in symptom checker. Operational systems are extended through integrations with LabCorp (on-site draw), CareHarmony (Chronic Care Management for Medicare patients), Google/iCalendar/Outlook (event sync), and the WIC Mobile App. No proprietary AI/ML capabilities are evidenced.

NRHC's business model blends fee-for-service patient revenue (Medicare, Medi-Cal, Partnership HealthPlan, Family Pact, commercial), FQHC Section 330 federal grants with PPS reimbursement, and a HRSA-compliant sliding fee discount program for uninsured patients earning at or below 200% of the Federal Poverty Level. Revenue is supplemented by ancillary lines including sports physicals ($40 flat fee), telemedicine, and chronic care management. The go-to-market is direct-to-consumer with community-led engagement — free diabetes, birthing, and caregiver classes, postpartum support groups, sports physical events, and monthly public board meetings on Zoom — reflecting its public-mission community health center orientation rather than commercial healthcare dynamics.

Name

Northeastern Rural Health Clinics

Legal name

Northeastern Rural Health Clinics

Website

https://northeasternhealth.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

Northeastern Rural Health Clinics is a nonprofit Federally Qualified Health Center in Susanville, California, delivering medical, dental, behavioral health, and specialty care to roughly 37,125 residents across rural Lassen, Plumas, and Modoc Counties, with over 50,000 annual patient visits.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Outpatient Care Centers (6214), Other Outpatient Care Centers (62149)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Rural Health Clinics (RHCs) (HLAFAGAL), Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

Keywords

• Community health services
• Primary care clinics
• Rural healthcare
• Behavioral health services
• Women infants children nutrition

Headquarters

HQ city

Susanville

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Patient Services Revenue: Fee-for-service revenue from patient visits covering primary care, obstetrics, urgent care, dental services, and specialty services. Revenue cycle includes co-pays collected at time of service.
2. Federally Qualified Health Center (FQHC) Grants: NRHC is a Health Center Program grantee under 42 U.S.C. 254b and receives HHS funding. Has Federal Public Health Service deemed status with respect to certain health-related claims including medical malpractice claims.
3. Insurance Reimbursement: Revenue from Medicare, Medi-Cal, Partnership, and most Commercial insurance plans. Billing department handles insurance verification and claims.
4. Sliding Fee Discount Program: Discounted services for uninsured and underinsured patients with annual income at or below 200% of Federal Poverty Guidelines, per HRSA/PBHC guidelines.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Northeastern Rural Health Clinics is a Federally Qualified Community Health Center (FQHC) that delivers comprehensive outpatient medical, dental, behavioral health, and specialty care across rural northeastern California. Services span primary care, urgent care, obstetrics, dental, mental health, telemedicine, health education, chronic care management, and the USDA-funded WIC nutrition program, delivered through multiple clinic sites and a 24/7 online patient portal.

Product overview

Northeastern Rural Health Clinics is a Federally Qualified Community Health Center (FQHC) providing comprehensive healthcare services through a multi-service platform. The organization offers a unified healthcare delivery system comprising Medical Services (primary care, urgent care, OBGYN, and geriatric care), Dental Services, Behavioral Health, and Specialty Services including Telemedicine. Supporting services include WIC (Women, Infants and Children) nutrition program, Health/Diabetes Education, Birthing Classes, Chronic Care Management, and a Sliding Fee Discount Program for uninsured patients. The Patient Portal provides online access to health records, appointments, and provider communication. The clinic serves as the largest outpatient care provider in Lassen County with over 50,000 patient visits annually across its locations in Susanville and Westwood.

Differentiator

Problem solved

Functional benefit

Products and services

• Urgent Care Walk-in services for conditions requiring care within 24 hours that are not life-threatening emergencies, available Mon-Fri 8:00am-6:30pm and Sat 8:00am-4:30pm at the Susanville clinic for residents of Lassen, Plumas, and Modoc Counties.
• Medical Services (Primary Care) Primary care services provided by physicians and nurse practitioners including Family Practice, geriatric care, and OBGYN, scheduled and walk-in visits for rural community members.
• Dental Services Comprehensive dental care provided by dentists and registered dental hygienists including general dental services, cleanings, and pediatric dental care at the Susanville clinic.
• Specialty Services Suite of specialty services including behavioral health, telemedicine, chronic care management, immunizations, STD/HIV testing, lab draws, preventative medicine, and referrals to external specialists.
• Women's Health and Obstetrics Obstetrics, gynecology, family planning, prenatal care, postpartum care, and childbirth education for expectant mothers; deliveries are performed at Banner Lassen Medical Center.
• Behavioral Health Mental health services including behavioral health consultations, psychiatric care, therapy, professional clinical counseling, and the Lassen Intervention program for rural residents.
• WIC (Women, Infants and Children) Program USDA-funded nutrition program serving pregnant women and families with children up to age 5, providing nutrition education, monthly healthy food benefits, breastfeeding support, and referrals to healthcare and community resources across Susanville, Alturas, and Westwood.
• Telemedicine Remote healthcare consultations via video technology connecting patients with providers for specialty services and follow-up care to expand access in remote areas of Lassen, Plumas, and Modoc Counties.
• Chronic Care Management CareHarmony partnership program providing added support between office visits for eligible Medicare patients living with chronic conditions including arthritis, diabetes, depression, and high blood pressure.
• Patient Portal Secure online portal powered by eCW Cloud, available 24/7, enabling patients to request appointments, exchange secure messages with providers, access health records, request medication refills, obtain statements, view lab results, and link family accounts.
• Sliding Fee Discount Program Financial assistance program offering discounted medical and dental services for uninsured and underinsured patients with annual income at or below 200% of Federal Poverty Guidelines, per HRSA/PBHC guidelines.
• Health Education Community health education including free monthly Diabetes Class, Birthing Class, Caregiver Class, Postpartum Support Group, smoking cessation, nutrition education, and breastfeeding information.

Quantifiable outcome

• Over 50,000 patient visits per year
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Banner Lassen Medical CentercoreStrategic or Co-development PartnerNRHC is the only obstetrics provider in Lassen County. This partnership ensures healthy delivery services with Banner Lassen Medical Center handling hospital delivery while NRHC provides prenatal care, postpartum care, and childbirth education.
• CareHarmonycoreStrategic or Co-development PartnerPartnership to provide Chronic Care Management to eligible Medicare patients living with one or more chronic conditions such as arthritis, diabetes, depression, or high blood pressure. The program provides patients with added support between office visits. Patient Line: (530) 252-1215
• California Health and WellnessminorGTM or Marketing PartnerInsurance partner providing 24 Hour Nurse Advice Line for California Health and Wellness patients: 877-658-0305
• Anthem Blue Cross/ShieldminorGTM or Marketing PartnerInsurance partner providing 24 Hour Nurse Advice Line for Anthem Blue Cross/Shield patients: 800-224-0336
• Partnership HealthPlan of CaliforniaminorGTM or Marketing PartnerInsurance partner providing 24 Hour Nurse Advice Line for Partnership patients: 866-778-8873

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mountain Valleys Health Centers: A non-profit FQHC operating multiple community health center sites across northeastern California (Lassen, Modoc, Shasta, Siskiyou counties). Directly comparable to NRHC as a rural California FQHC providing primary care, dental, and behavioral health to similar underserved populations.
• Chapa-De Indian Health: A non-profit community health center serving American Indian and other underserved populations in Placer and Nevada counties. Comparable as a multi-service rural FQHC with medical, dental, and behavioral health offerings.
• Ampla Health: A 501(c)(3) FQHC operating across Northern California (Yuba, Sutter, Colusa, Glenn, and Butte counties). Directly comparable to NRHC as a multi-site FQHC with primary care, dental, behavioral health, and sliding-fee programs.
• Shasta Community Health Center: A large FQHC based in Redding, California serving Shasta County and surrounding rural areas. Comparable as a non-profit community health center delivering medical, dental, and behavioral health services to rural northern California populations.
• Peach Tree Health: A non-profit FQHC with locations across Yuba, Sutter, and Sacramento counties. Comparable in model—integrated medical, dental, and behavioral health services for underserved rural and semi-rural populations in northern California.
• Hill Country Health and Wellness Center: A non-profit FQHC serving Shasta and Tehama counties in rural northern California. Comparable to NRHC in providing comprehensive primary care, dental, behavioral health, and chronic care management to rural communities.
• Surprise Valley Health Care District: A rural health clinic and critical access hospital district in far northeastern California (Modoc County). Comparable to NRHC as a rural safety-net provider delivering primary care and emergency services to a sparsely populated county.

Broad incumbents

• Banner Lassen Medical Center: The hospital partner for OB deliveries and a key referral destination in Lassen County. While not a direct FQHC competitor, Banner is the broader incumbent acute-care provider whose referral pipeline shapes NRHC's specialty and OB economics.

Others

• CareHarmony: A chronic care management partner providing services to NRHC's Medicare patients. Comparable as a technology-enabled enabling partner whose CCM platform extends NRHC's care management capacity between visits.
• Partnership HealthPlan of California: The Medi-Cal managed care plan that contracts with NRHC and funds a 24-hour nurse advice line. Comparable as a payer-side ecosystem participant that determines NRHC's reimbursement and care-coordination economics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pages/category/Family-Doctor/Northeastern-Rural-Health-Clinics-593102384076255

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northeastern Rural Health Clinics