Renew Counselling

What Renew Counselling does

Renew Counselling and Training is a registered charity in England (no. 1084940) and registered company (no. 4099810), operating counselling services and professional training programmes across Essex from centres in Chelmsford (headquarters, Sadlers House), Basildon, and Brentwood. Originally founded in 1904/1905 as the West Ham Central Mission by Robert Rowntree Clifford and rebranded to Renew in 2013, the organisation transitioned from a Baptist mission providing practical and spiritual support and residential care to a modern mental health charity. Its core services include affordable, BACP-accredited counselling for children, young people, and adults addressing anxiety, stress, low mood, grief, relationship issues, and eating disorders; school-based counselling partnerships across Essex; and a training portfolio spanning a Level 2 Introduction to Counselling Skills (£289), a 4-year Diploma HE in Counselling (Child and Young Person) and 1-year BA (Hons) Top-Up delivered in partnership with Anglia Ruskin University, a Post-Qualification Diploma in Supervision (£2,895), and a catalogue of CPD courses (£30-40 per session).

The business model is a hybrid charity revenue structure. Counselling services are delivered on a sliding scale, with many sessions funded or subsidised by charitable grants (e.g., Mrs Smith and Mount Trust grant £5,000, Prudence Trust and Stone Family Foundation funding for eating disorders, Nationwide Christian Trust bursaries). Training products are priced individually with student loans available for accredited Diploma and BA programmes. Distribution is primarily local/regional through three physical centres in Essex, with growing online/virtual delivery for CPD and Q&A sessions. Customer segments include individual fee-paying clients, schools (commissioning counselling), training students, CPD attendees, and grant funders; the school-based East London centre has closed. Technology is limited to Microsoft Forms for bookings and standard video conferencing — there is no proprietary platform or AI/ML capability. The organisation is governed by a Board of Trustees and led by CEO Nikki Schuster, with a Training and Development team of approximately 8 named staff.

Name

Renew Counselling

Legal name

Renew Counselling and Training

Website

https://renew.org.uk

Company type

Private

Founded year

1904

Operating status

Operating

Headcount range

11–50 employees

Short description

Renew Counselling and Training is a UK registered charity providing affordable, BACP-accredited counselling for children, young people and adults, plus accredited counsellor training, from three centres in Essex (Chelmsford, Basildon, Brentwood).

Ownership category

akta.pro rank

NAICS

Professional and Management Development Training (61143), Technical and Trade Schools (6115), Educational Services (611)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Behavioral Health & Counseling (Social Work, Psychology, Substance Use CE) (EDAAALAD)

akta.pro secondary industries

Credentialing, Certification Prep & Exam Training (BPACANAJ), Education & Training (Teaching/Instructional Design) Certifications (EDAAANAM)

Keywords

• Professional counselling services
• Counselling training courses
• Mental health support
• Continuing professional development
• School-based counselling

Headquarters

HQ city

Chelmsford

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Counselling Services: Professional, affordable counselling services for children, young people and adults. Many services are funded or subsidized to ensure accessibility. Revenue generated through client fees on a sliding scale or affordable pricing model.
2. Training Courses: Educational courses including Introduction to Counselling Skills (£289), Diploma HE in Counselling (in partnership with ARU), BA (Hons) Top-Up, and Post-Qualification Diploma in Supervision (£2,895 core). Students may be eligible for loans to cover tuition costs.
3. CPD Courses: Continuing Professional Development courses for counselling professionals, priced at £30-40 per session. Includes specialised topics like Cyber Trauma, Eating Disorders, Domestic Abuse, and Supervision modules.
4. Donations and Grants: Charitable donations from individuals and organisations. Received grants from The Prudence Trust, Stone Family Foundation, Nationwide Christian Trust, and Mrs Smith and Mount Trust (£5,000) to fund counselling programmes and bursaries.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Renew Counselling and Training provides affordable, BACP-accredited counselling services for children, young people, and adults from three centres in Essex (Chelmsford, Basildon, Brentwood), and delivers a portfolio of accredited counselling training courses up to degree level and continuing professional development for counselling professionals. The organisation is funded through a mix of client fees, course tuition, donations, and grants from charitable trusts.

Product overview

Renew Counselling and Training offers a portfolio of counselling services and professional training programmes. The organisation operates counselling centres in Chelmsford, Basildon, and Brentwood, providing mental health support for children, young people, and adults. Training services include the Introduction to Counselling Skills course (Level 2), the Diploma HE in Counselling (Child and Young Person) delivered with Anglia Ruskin University, the BA (Hons) in Counselling and Psychotherapy Top-Up, the Post-Qualification Diploma in Supervision, and various CPD courses. The organisation also delivers school-based counselling programmes and supervision services for professionals.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 12 individuals received 120 counselling sessions through Mrs Smith and Mount Trust funding with significant improvements in well-being
• +1 more outcomes

Named customers4 records

Segments4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor, supporting and core.

• The County Hotel, ChelmsfordminorGTM or Marketing Partner · 1 January 2025Named Renew Counselling as their Charity of the Year for 2025, providing fundraising support and raising awareness within the local business community.
• Essex County CouncilsupportingStrategic or Co-development Partner · 1 January 2020Partnered during the Covid-19 pandemic to provide community support services. Ongoing relationship for commissioning school-based counselling services.
• Anglia Ruskin University (ARU)coreStrategic or Co-development PartnerAcademic partnership delivering counselling training programmes including Diploma HE in Counselling (Child and Young Person) and BA (Hons) in Counselling and Psychotherapy (Top-Up). Renew provides specialist clinical training while ARU confers the degrees. Joint open days and marketing through ARU's Chelmsford campus.
• Chelmsford For YouminorGTM or Marketing PartnerCommunity partnership for joint initiatives such as Mental Health Awareness Week activities and Time To Talk Day recognition, promoting mental health in the local community.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/RenewCounsellingLtd
• LinkedInlinkedin.com/company/renew-counselling-and-training
• Xx.com/RenewCounsellin

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Renew Counselling