CSM Logistics

What CSM Logistics does

CSM Logistics is a UK-based parcel delivery intermediary founded in 1996 and operating as a core subsidiary of the privately held MO Holdings Group (established 1984). The company provides businesses with single-account access to multiple carrier networks—principally UPS, DHL, and DPD, supplemented by FedEx, TNT, Parcelink and Pallet-Track—covering UK, European, and worldwide delivery across 123 countries. CSM handles over 1 million packages annually and operates nine physical branches across southern and central England (London, Basildon, Bristol, Dartford, Northampton, Oxford, Sunbury-on-Thames, and Welwyn Garden City) that provide dedicated personal account management as a deliberate counterpoint to carrier call centres.

The product surface is anchored by three core parcel carrier services (UK, European, worldwide) and supplemented by seven specialist offerings: same-day courier, timed next-day delivery, business parcel delivery, eCommerce shipping solutions, bulk high-volume shipping, express international delivery, and large/fragile parcel handling. The underlying technology consists of a multi-carrier routing engine that selects carriers based on destination, service level and parcel profile, a customer portal for booking, label generation and real-time tracking, iOS and Android mobile applications, and direct integrations with eight eCommerce and shipping management platforms (Shopify, Magento, BigCommerce, Squarespace, Shiptheory, Linnworks, Jonas Sports, and Pimento Hutch). A London-based fulfilment warehouse provides storage, pick, pack and dispatch services, while freight (pallets, air freight, sea freight) is delivered through associate companies AFFA and Sandrair.

CSM's revenue model is predominantly transaction-based, with pricing determined by parcel weight, dimensions, destination and service level, billed weekly on account with no minimum volume commitment. Account management is offered as a subscription-style recurring relationship with dedicated local teams. Customer segments span eCommerce businesses, B2B shippers, and the fashion and textile vertical—where CSM holds UKFT membership and counts Oliver Spencer, Karl Donoghue, Malone Souliers, Johnstons of Elgin and John Smedley among named customers. Marketing is conducted via an owned content/insights blog, a Mailchimp email newsletter, and organic discovery through eCommerce platform marketplaces, with no disclosed paid advertising or social media presence.

Name

CSM Logistics

Legal name

CSM Logistics Ltd

Website

https://csmlogistics.co.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

CSM Logistics is a UK parcel delivery intermediary providing businesses with single-account access to UPS, DHL, DPD and other carrier networks for UK, European and worldwide shipping, serving eCommerce, B2B and fashion customers across 9 UK branches.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Couriers and Express Delivery Services (4921), Freight Transportation Arrangement (488510), Couriers and Messengers (492)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Seller Fulfillment & Merchant Logistics (FBM/Independent Sellers) (TLAAAFAD)

akta.pro secondary industries

Cross-Border E-commerce Parcel Logistics (DDP/Customs-Integrated) (TLAAAFAE), SMB/Commercial B2C Standard Parcel Delivery (TLAAACAB), Airport & Intercity Same‑Day Hand‑Carry / Next‑Flight‑Out (NFO) (TLAAADAL)

Keywords

• Parcel delivery services
• Multi-carrier shipping
• ECommerce fulfillment
• International courier
• B2B logistics solutions

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Parcel Delivery Services: Core revenue from providing parcel delivery services across UK, Europe and worldwide through multi-carrier network. Revenue generated per shipment based on weight, dimensions, destination and service level selected.
2. Account Management: Business accounts with weekly invoicing, bulk label generation and personal account management support. No minimum volume commitment required.
3. Fulfilment Services: Storage, pick, pack and dispatch services from London-based fulfilment centre for eCommerce businesses requiring outsourced logistics operations
4. Freight Services: Pallets, air freight and sea freight through associate companies AFFA and Sandrair for heavier shipments beyond standard parcel limits

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

CSM Logistics provides business parcel delivery and logistics services through a single account giving businesses direct access to UK leading carrier networks including UPS, DHL and DPD. The company offers UK, European and worldwide parcel delivery with timed, next-day and economy options, plus specialist services such as same-day courier, bulk high-volume shipping, eCommerce shipping solutions, and large/fragile parcel delivery. The offering is supported by an online customer portal, mobile applications and direct integrations with eCommerce platforms for automated order-to-dispatch workflows.

Product overview

CSM Logistics is a UK-based logistics company offering a unified parcel delivery and logistics platform under the MO Holdings Group. The core offering consists of three primary parcel carrier services (UK Parcel Carrier, European Parcel Carrier, and Worldwide Parcel Carrier) supplemented by seven specialist services (Same Day Courier, Next Day Delivery, Business Parcel Delivery, eCommerce Shipping Solutions, Bulk High Volume Shipping, Express International Delivery, and Large/Fragile Parcel Delivery). The company differentiates through direct multi-carrier integrations with UPS, DHL, and DPD networks accessed via a single account. Platform features include a customer portal for booking and tracking, mobile apps for iOS and Android, and native integrations with eight major eCommerce and shipping platforms (Shopify, Magento, BigCommerce, Squarespace, Shiptheory, Linnworks, Jonas Sports, and Pimento Hutch). Fulfilment services including storage, pick, pack, and dispatch are available through their London-based warehouse.

Differentiator

Problem solved

Functional benefit

Products and services

• UK Parcel Carrier
• European Parcel Carrier
• Worldwide Parcel Carrier
• Same Day Courier Service
• Next Day Delivery
• Business Parcel Delivery
• eCommerce Shipping Solutions
• Bulk High Volume Shipping
• Express International Delivery
• Large and Fragile Parcel Delivery
• Fulfilment Services
• Freight Services
• CSM Customer Portal
• CSM Mobile App

Quantifiable outcome

• 1 million+ packages handled annually across 123 countries
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

15 partnerships are on record, tiered core.

• UPScoreTechnology or IntegrationUPS is one of CSM's primary carrier network partners providing UK, European and worldwide parcel delivery services. CSM routes shipments through UPS network with multi-carrier selection based on destination and service requirements.
• DHLcoreTechnology or IntegrationDHL is one of CSM's primary carrier network partners providing international parcel delivery services. Multi-carrier routing includes DHL for optimal destination coverage.
• DPDcoreTechnology or IntegrationDPD is one of CSM's primary carrier network partners. Additional DPD Local services also available for UK domestic delivery coverage.
• FedExcoreTechnology or IntegrationFedEx is part of CSM's carrier network for international and express delivery services.
• TNTcoreTechnology or IntegrationTNT is part of CSM's carrier network providing international express delivery options.
• ShopifycoreTechnology or IntegrationShopify integration enables direct connection between Shopify stores and CSM accounts. Orders import automatically, labels generate in bulk, and collections schedule without manual entry.
• MagentocoreTechnology or IntegrationMagento integration connects Magento store order workflows to CSM shipping services for automated dispatch and tracking.
• BigCommercecoreTechnology or IntegrationBigCommerce integration synchronizes store orders with CSM delivery workflows for automated carrier selection and label generation.
• SquarespacecoreTechnology or IntegrationSquarespace integration connects online stores to CSM services for improved order-to-dispatch efficiency.
• ShiptheorycoreTechnology or IntegrationShiptheory integration automates shipping labels and service selection by connecting order flows to CSM delivery services.
• LinnworkscoreTechnology or IntegrationLinnworks integration connects multi-channel order management to CSM for unified dispatch across Amazon, eBay, Shopify, Magento and other channels.
• UK Fashion and Textile (UKFT)coreGTM or Marketing PartnerUKFT membership positions CSM as trusted logistics partner for fashion and textile businesses. Works with brands including Oliver Spencer, Karl Donoghue, and Malone Souliers.
• MO Holdings GroupcoreStrategic or Co-development PartnerMO Holdings Group is the parent company of CSM Logistics, established in 1984. Group includes associate companies AFFA (est. 1973) for freight and Sandrair (est. 1983) for air freight services.
• AFFAcoreStrategic or Co-development PartnerAssociate company handling pallets, freight forwarding and freight services for heavier shipments beyond standard parcel limits.
• SandraircoreStrategic or Co-development PartnerAssociate company (SandrAir International, established 1983) providing air freight and sea freight services for larger international shipments.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ParcelHero: UK parcel comparison and broker platform offering domestic and international services with multi-carrier access. Comparable business model and target market to CSM, with stronger consumer-facing brand presence.
• Parcel2Go: Large UK parcel broker offering discounted rates on UPS, DHL, DPD, FedEx and other carriers via a self-serve portal. Same multi-carrier comparison-shopping model as CSM, though with stronger consumer-brand awareness and online acquisition funnel.
• Parcelhub: UK-based multi-carrier parcel broker aggregating UPS, DHL, DPD, Yodel and other networks for SMB and enterprise shippers with eCommerce platform integrations. Closest direct comparable to CSM's broker-plus-integrations model.
• Interparcel: UK-based parcel broker with multi-carrier access, eCommerce platform integrations and international shipping specialism. Comparable offering and customer base to CSM Logistics.
• Whistl: UK end-to-end delivery management company providing parcel collection, sortation and final-mile services alongside multi-carrier solutions. Larger scale than CSM but operates in the same UK B2B parcel management category.
• Despatch Bay: UK parcel broker providing multi-carrier shipping with eCommerce platform integrations and fulfilment services. Highly comparable to CSM in target customer (UK SMB/enterprise eCommerce shippers) and product set.

Emerging players

• Huboo: UK-based eCommerce fulfilment provider offering outsourced pick, pack and dispatch alongside multi-carrier shipping management. Comparable to CSM's fulfilment-services revenue stream and overlapping eCommerce merchant target.

Broad incumbents

• DPD UK: Major UK parcel carrier and one of CSM's primary carrier partners. Provides direct SMB-facing shipping solutions that compete with CSM's broker proposition at the carrier level.
• Evri (formerly Hermes UK): Large UK parcel carrier with significant eCommerce SMB volume and a parcel locker network. Competes with CSM at the carrier level, particularly for deferred domestic eCommerce parcels.
• Royal Mail: UK incumbent postal operator and parcel carrier with nationwide coverage and direct SMB/enterprise shipping products. Provides the domestic baseline against which UK parcel brokers like CSM differentiate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CSMLogistics

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CSM Logistics