Auscare

What Auscare does

Auscare Group WA is a privately held, 100% West Australian family-owned healthcare services provider headquartered in Perth, operating since 2009 under the legal entity Auscare Staffing Agency Pty Ltd (ACN 135 506 357) with 101-250 employees. The company delivers an integrated portfolio spanning government-funded community aged care (Home Care Packages Levels 1-4, the Commonwealth Home Support Program, and DVA Community Nursing), registered NDIS disability and mental health supports, Specialist Disability Accommodation and Supported Independent Living (Queens Park, Stirling, Rivervale properties), private in-home care, allied health, a healthcare staffing agency for aged care facilities and hospitals, and Auscare Training Organisation (RTO 52578) which provides nationally accredited healthcare qualifications.

The operating model is a hybrid of direct service delivery and government-funded program administration, accessed through the My Aged Care portal, NDIS portal, DVA referral channels, and GP or self-referrals. Pricing is structured as fortnightly Home Care Package subscriptions ranging from $456 to $2,635 per level, plus unit-rate personal care ($75-$134/hour) and nursing services ($93-$224/hour) for private clients. Technical differentiation is limited: the platform is a healthcare service delivery operation with modest IoT-based smart home features in SIL properties, an ISO 9001 quality management system, and PayPal-enabled online payments, with no disclosed AI/ML, data, or proprietary software IP.

Revenue is generated primarily through five streams: government-funded aged care (recurring), NDIS-funded disability services (recurring), private-pay services (one-time), healthcare staffing (professional services), and accredited training (professional services). The customer base is fragmented at the participant level (older Australians, veterans, NDIS participants, private families, healthcare facilities), but concentrated at the funder level, where Australian federal and state government programs represent the dominant share of revenue.

Name

Auscare

Legal name

Auscare Staffing Agency Pty Ltd

Website

https://auscaregroup.com.au

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Auscare is a Perth-based, family-owned Western Australian healthcare provider delivering government-funded aged care, NDIS disability services, DVA veterans nursing, private in-home care, healthcare staffing, accredited training, and NDIS Specialist Disability Accommodation across Perth and regional WA.

Ownership category

akta.pro rank

Product category

Aged Care and Disability Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro industry

PRIMARYHLADAGAK

Family Caregiver Support, Training & Coaching

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYHSABAMAC

Hospital/Facility-to-Home Caregiver Placement

Home & Personal Services/Elder Care & In-Home Care Services/Caregiver Staffing, Placement & Registry Services

Keywords

• Aged care services
• Disability support services
• NDIS provider
• Veterans healthcare
• Healthcare staffing

Headquarters

HQ city

Welshpool

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Government-Funded Aged Care Services: Revenue from Home Care Packages (HCP) at 4 levels, Commonwealth Home Support Program (CHSP), and Department of Veterans Affairs (DVA) community nursing services. Government subsidies cover the majority of costs with clients contributing fees.
2. NDIS Disability Services: Registered NDIS provider delivering disability support services including Supported Independent Living (SIL), Individualised Living Options (ILO), Short Term Accommodation (STA), Medium Term Accommodation (MTA), Specialist Disability Accommodation (SDA), and crisis/respite accommodation. Funded through participant NDIS plans.
3. Private Pay Services: Private care services for individuals or families funding their own care. Short or long term options including nursing, personal care, domestic assistance, transport, and social support.
4. Healthcare Staffing Agency: Provides temporary and permanent staffing solutions to aged care facilities, hospitals, lifestyle villages, and disability support providers. Supplies registered nurses, enrolled nurses, assistants in nursing, support workers, allied health assistants, hospitality staff (cooks, chefs, cleaners).
5. Healthcare Training Organization: Registered Training Organisation (RTO 52578) offering nationally accredited qualifications (Certificate III in Individual Support, first aid, CPR), skill sets, and non-accredited short courses for career entry and upskilling in healthcare sector.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Auscare is a 100% West Australian family-owned healthcare provider delivering government-funded and private in-home aged care, NDIS disability support, DVA veterans community nursing, specialist disability accommodation (SIL, ILO, STA, MTA, SDA, CRA), allied health, respite and day centre services, healthcare staffing solutions for facilities, and nationally accredited training (RTO 52578) across Western Australia. The company operates 24/7 with a 360-degree service model spanning community care, disability, accommodation, and professional training under one integrated organization.

Product overview

Auscare is a 100% West Australian family-owned healthcare company providing diverse community, disability, and accommodation services since 2009. The company operates as a unified service platform offering: Community Care Services (Home Care Packages, CHSP, DVA Health Care, Private Care, Allied Health, Cottage Respite, Day Centres, Home Modifications); NDIS Disability and Mental Health Services; Accommodation services under the Auscare Living brand (Supported Independent Living properties in Queens Park, Stirling, and Rivervale, plus SDA, STA, MTA, ILO, and Crisis/Respite Accommodation); a Healthcare Staffing Agency for aged care, disability, and healthcare sectors; and Auscare Training Organisation (RTO 52578) for nationally accredited healthcare qualifications. Services are coordinated through their main contact at (08) 6323 2024.

Differentiator

Problem solved

Functional benefit

Brands

• Auscare Living: NDIS housing solutions brand offering Supported Independent Living (SIL), Individualised Living Options (ILO), Short Term Accommodation (STA), Medium Term Accommodation (MTA), Specialist Disability Accommodation (SDA), and Crisis and Respite Accommodation for NDIS participants.

Products and services

• Home Care Packages (HCP)
• Commonwealth Home Support Program (CHSP) Entry-level government-subsidized support services for older Australians including home modifications, allied health, cottage respite, and day centres.
• Home Modifications Home alteration services including grab rails, ramps, bathroom redesigns, safety locks, lever taps, and doorway widening to support independent living for older Australians.
• Allied Health Services Professional allied health support including physiotherapy, occupational therapy, podiatry, speech pathology, and nutrition advice for rehabilitation and wellbeing, priced at $150/hour.
• Cottage Respite Funded respite care offering a homelike environment with flexible options including day, evening, overnight, or 24-hour care for family carers of older Australians.
• Day Centre Services Social group outings and centre-based activities designed to promote social connection and provide respite for carers of older Australians.
• Department of Veterans Affairs (DVA) Health Care Community nursing and support services for veterans holding Gold or White DVA cards, providing 7-day-a-week health and nursing support.
• Private Care Services Personalized short or long-term in-home care options funded privately, including nursing, transport, domestic assistance, and respite care, with hourly pricing starting from $75/hour for personal care.
• NDIS Disability Services Registered NDIS provider offering disability support services including personal activities, life stage transition, transport, behavior support, and community nursing care.
• NDIS Mental Health Services Tailored NDIS mental health supports delivered in a person-centered manner, matched to individual needs and goals.
• Catastrophic Injuries Support (CIS) Lifetime treatment, care, and support for people with catastrophic injuries from motor vehicle crashes in Western Australia under the ICWA scheme.
• Supported Independent Living (SIL) NDIS-funded daily living support in shared accommodation or individual homes, with multiple property locations in Perth (Queens Park, Stirling, Rivervale) featuring smart home technology.
• Independent Living Options (ILO) Flexible NDIS package of supports helping participants choose their home setup, including shared accommodation, roommates, or live-in carer options.
• Short Term Accommodation (STA) NDIS-funded 'home away from home' accommodation for participants seeking a break from their normal residence, including Sunny Side Retreat.
• Medium Term Accommodation (MTA) Transitional NDIS housing for participants between permanent homes or waiting for more permanent support accommodation.
• Specialist Disability Accommodation (SDA) Specialist housing for NDIS participants with high support needs requiring specific home modifications and technologies.
• Crisis and Respite Accommodation (CRA) Emergency or planned short-term accommodation and respite options for NDIS participants.
• Healthcare Staffing Agency ISO 9001 accredited staffing agency providing temporary and permanent staffing solutions including nurses, support workers, and hospitality staff for aged care, disability, and healthcare sectors, achieving 98% fill rate over three years.
• Auscare Training Organisation Registered Training Organisation (RTO 52578) offering nationally accredited courses in aged care, community, disability, and first aid; ISO 9001 standards accredited.

Quantifiable outcome

• 98% staffing fill rate achieved over 3 years
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• My Aged CarecoreOthersIntegrated with Australian Government's My Aged Care system for aged care assessment and service referral. Customers access Home Care Packages and CHSP services through the My Aged Care portal, with Auscare receiving referrals from the system.
• NDIS (National Disability Insurance Scheme)coreOthersRegistered NDIS provider delivering funded disability support services to NDIS participants. Access to participants through the NDIS plan management and service delivery framework.
• Department of Veterans Affairs (DVA)coreOthersSelected by DVA as a Community Nursing provider in Perth, delivering clinical nursing services to eligible veterans holding Gold or White cards.
• Insurance Commission of Western Australia (ICWA)coreOthersRegistered provider under the Motor Vehicle (Catastrophic Injuries) Act 2016, providing support through the ICWA Catastrophic Injury Support Scheme for people injured in WA motor vehicle crashes.
• LASA (Leading Age Services Australia)minorOthersOrganizational membership in industry body representing and supporting aged care service providers across Australia.
• NDS (National Disability Services)minorOthersOrganizational membership in Australia's peak body for non-government disability services organizations.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/auscaregroup1
• Facebookfacebook.com/AuscareGroup
• LinkedInlinkedin.com/company/auscare-group
• Instagraminstagram.com/auscaregroup

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Auscare