What IT Expert does

IT Expert is a Moscow-headquartered IT management consulting and training firm founded in 2002, operating as АНО УЦ ДПО «ИТ Эксперт» (Autonomous Non-Commercial Organization for Additional Professional Education). The company delivers ITSM, ITIL, COBIT, PRINCE2, and IT-governance training and consulting to enterprise and government clients across Russia and the CIS, and has completed more than 400 consulting projects since inception. It is the first Russian organization accredited by PeopleCert and the only company in Russia authorized to conduct official ITIL certification exams, complemented by the proprietary 'Digital Path' (Цифровой путь) certification launched in 2022.

Core products include the IT Service Management Academy curriculum (20+ processes aligned with ITIL 4, ITIL 5, ISO/IEC 20000, COBIT, Lean) and a proprietary software portfolio — ITSM box, Asset box, CPI box, and AI box — developed through partner Lasmera's R&D center. The AI box platform was officially registered in the Russian Software Registry (Registry No. 8093991) by the Ministry of Digital Development in March 2026. The faculty combines practicing consultants with instructors; lead trainer Pavel Kudryavtsev has trained 840+ students (9.6/10 rating) and Managing Partner Mikhail Gribov has delivered 100+ consulting projects for organizations including Bank of Russia, Sberbank, RusHydro, and the Center for Flight Control.

The business model combines four revenue streams: open-enrollment training (online and Moscow classroom, 23,500–42,900 RUB per course), customized corporate training delivered on-site, official PeopleCert/ITIL certification exam services (the only authorized provider in Russia), and project-based consulting. Distribution is sales-led via website inquiry forms, phone contact (+7 495 981-57-10), direct enterprise outreach, and content marketing through the ITEMS blog and itSMF industry events. Customer segments span Enterprise Organizations, Corporate Training Departments, individual IT Professionals, IT Students/Graduates, and Mid-Market Companies.

Name

IT Expert

Legal name

АНО УЦ ДПО «ИТ Эксперт»

Website

https://itexpert.ru

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

IT Expert is a Moscow-based IT management training and consulting firm founded in 2002, serving enterprise and government clients in Russia and CIS with ITIL, COBIT, and ITSM education. It is the only PeopleCert-accredited ITIL exam center in Russia and operates proprietary training software (ITSM box, AI box) via partner Lasmera.

Ownership category

akta.pro rank

Product category

Professional IT Training and Consulting

NAICS

Computer Training (611420), Management, Scientific, and Technical Consulting Services (5416), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Educational Services (8200), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Vendor/Authorized Certification Training (Microsoft/AWS/Cisco, etc.) (BPAEANAA)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)

Keywords

• IT management training
• ITIL certification courses
• ITSM consulting services
• IT governance education
• Business analysis training

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Training and Education Services: The company generates revenue primarily through professional training courses in IT management, offered both in classroom format (in Moscow) and online. Courses range from foundational to advanced levels covering ITSM, ITIL, IT architecture, business analysis, risk management, project management, AI, and IT leadership.
2. Corporate Training: Customized corporate training programs delivered at client sites or in IT Expert's Moscow facility. Programs are adapted to client-specific corporate standards and may include case studies based on client challenges.
3. Certification Services: The company conducts official certification exams, including PeopleCert/ITIL exams. They are the only official exam provider for ITIL in Russia. Certification includes 'Цифровой путь' (Digital Path) proprietary certification.
4. Consulting Services: IT management and digital transformation consulting services, including strategic and operational consulting. Since 2002, over 400 projects have been completed for major Russian organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

IT Expert provides professional training and consulting services in IT management, with a portfolio spanning open-enrollment and customized corporate courses covering ITIL/ITSM, business analysis, IT architecture, IT risk management, project management, and AI. As the only PeopleCert-accredited examination center in Russia, it also administers official ITIL certification exams and operates a proprietary "Digital Path" certification. Complementary consulting services support IT governance and digital transformation projects for enterprise clients, complemented by in-house software tools (ITSM box, Asset box, CPI box, AI box).

Product overview

IT Expert is a Russian IT training and consulting company founded in 2002, offering a portfolio of education programs and proprietary IT products. The core offering includes comprehensive ITSM and ITIL training programs through the IT Service Management Academy, covering courses from foundational to advanced levels. The company also develops software products including ITSM box (low-code IT service management tool), Asset box (IT asset management), CPI box (process improvement), and AI box (AI automation platform - registered in Russian Software Registry). Training programs cover IT service management, business analysis, IT architecture, risk management, project management, and AI technologies. The company is the sole authorized PeopleCert examination center in Russia for official ITIL certifications.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Service Management Academy (ITSM Academy) Comprehensive training program for IT service management covering ITSM processes and practices aligned with the ITIL framework, targeted at IT professionals, IT managers, and corporate IT departments seeking standardized ITSM education.
• ITIL Training Courses Full range of ITIL training including Foundation, Managing Professional, and updated Version 5 courses. IT Expert is the only PeopleCert-certified exam center in Russia authorized to conduct official ITIL exams. Targeted at IT professionals and enterprise IT teams.
• Business Analysis Courses Courses covering business analysis fundamentals, requirements management, business process modeling, and analysis techniques. Targeted at business analysts, systems analysts, and IT professionals pursuing business analysis competencies.
• IT Architecture Courses Courses covering TOGAF, microservice architecture, and enterprise architecture modeling, targeted at IT architects, solution architects, and senior IT designers.
• Corporate Training Customized corporate training programs delivered on-site or at IT Expert's Moscow facilities, including adaptation to corporate standards and case studies. Targeted at large enterprises and government organizations needing team-level IT management education.
• Digital Path Certification (Цифровой путь) Proprietary certification system for IT specialists under the "Digital Path" brand, aligned with Russian and international standards. Provides locally-recognized credentials across IT management and digital transformation areas.
• ITSM box Low-code tool for supporting digital services functioning, including more than 20 processes based on ISO 20000, ITIL 4, Lean, and other management methodologies. Used during IT Service Management Academy courses and deployed to client organizations.
• Asset box IT asset management product developed by the Lasmera R&D center as part of the IT management ecosystem used by IT Expert in client engagements.
• CPI box Software product for continual process improvement in IT, part of the IT management ecosystem developed alongside IT Expert's R&D center.
• AI box AI platform for business automation, part of the IT management ecosystem and registered in the Russian Software Registry under entry No. 8093991.

Quantifiable outcome

• 100% of first ITIL Version 5 course participants rated the training 10/10
• +2 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core, flagship and minor.

• PeopleCertcoreStrategic or Co-development Partner · 1 January 2017PeopleCert is the official owner of ITIL and PRINCE2 certifications globally. IT Expert is the first Russian organization accredited as both an accredited training organization and accredited examination center for ITIL. This partnership enables IT Expert to conduct official ITIL certification exams and deliver PeopleCert-accredited training courses in Russia.
• ISACAcoreStrategic or Co-development PartnerISACA is the global organization behind COBIT framework and related certifications. IT Expert is the first in Russia to offer official COBIT courses developed in partnership with ISACA and IT Governance Institute.
• LasmeraflagshipTechnology or IntegrationLasmera develops modern Russian IT products including ITSM Box (IT service management platform), Asset Box (IT asset management), CPI Box (process improvement tools), and AI Box (artificial intelligence platform). IT Expert uses these tools in its training programs and they are part of the company's product ecosystem.
• ITSMF (IT Service Management Forum)minorOthersITSMF is a professional community for IT service management practitioners. IT Expert traditionally participates in annual itSMF conferences, including the XVI annual conference in April 2026 with the theme 'Methodological folklore as code'.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Softline: Softline is one of the largest Russian-headquartered IT services and software resellers, with a corporate training arm that delivers vendor-certified IT courses to Russian and CIS enterprise clients. It overlaps with IT Expert in corporate IT training delivery but at much broader portfolio scale (software, cloud, services).
• BMC Software: BMC is a global enterprise ITSM platform vendor (BMC Helix ITSM) with its own accredited education services for BMC-certified administrators. It is adjacent to IT Expert in the ITSM training market, substituting for ITIL-anchored curricula when enterprises standardise on BMC tooling.
• CROC Incorporated: CROC is one of the largest Russian IT system integrators and managed-services providers with corporate IT education offerings for large Russian enterprises and government. It competes for the same IT training wallet share as IT Expert in Russia but covers a vastly broader IT services portfolio.
• Luxoft (DXC Technology): Luxoft, founded in Moscow and now part of DXC Technology, is a global digital engineering and IT services firm with corporate IT learning and upskilling programmes. It competes with IT Expert for large Russian enterprise IT training budgets but as part of a much broader IT services portfolio.

Direct peers

• ITpreneurs: ITpreneurs is an IT best-practice training and certification company (ITIL, DevOps Institute, COBIT) with a global accredited training partner network. Its franchise/ATO model and curriculum breadth across ITSM frameworks closely parallel IT Expert's academy-and-accreditation approach.
• LearnQuest: LearnQuest is an IBM- and PeopleCert-accredited IT training organization offering ITIL, COBIT, PRINCE2, DevOps, and agile courses to enterprise and government clients globally. It is a direct comp in terms of accredited vendor certification training and corporate delivery to large institutions — a model IT Expert replicates within Russia and CIS.
• Skillsoft (Global Knowledge): Skillsoft, which absorbed Global Knowledge in 2021, is the world's largest commercial IT training company and a flagship PeopleCert/AXELOS-accredited training provider running ITIL, COBIT, PRINCE2, and DevOps curricula to enterprise audiences. It is the most direct global analogue to IT Expert's training, certification, and corporate-learning business model.
• Pink Elephant: Pink Elephant is a long-standing IT management best-practices consulting and training firm, now operating as a PeopleCert brand, with deep specialisation in ITIL and IT service management advisory and certified training. It mirrors IT Expert's positioning as a pure-play ITSM/ITIL expert combining consulting, training, and exam delivery.

Regional players

• Naumen: Naumen is a Russian software vendor (Naumen Service Desk, Naumen Contact Center) and IT services provider that sells ITSM tooling and adjacent consulting/implementation services into Russian enterprises. It overlaps with IT Expert in the ITSM stack but approaches the market from the software vendor side rather than training/accreditation.
• Jet Infosystems: Jet Infosystems is a major Russian IT consulting, integration, and managed-services firm with established corporate IT training programmes. It overlaps IT Expert in the Russian enterprise IT training and consulting market but with a much wider service-line footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/itexpertru

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Expert