RAS Services
RAS Services is a Berlin-based German provider of premium on-site and digital concierge, reception, and after-sales services for residential, office, and mixed-use real estate, serving developers, asset managers, and homeowner associations across 10+ German cities.
- Company typePrivate
- Founded2009
- HeadquartersBerlin, Germany
- Headcount251–500
- GTM typeB2B
- OfferingServices
What RAS Services does
RAS Services GmbH is a Berlin-based, German provider of premium on-site and digital concierge services for residential, office, and mixed-use real estate. Founded in 2009 by Raffaele Sorrentino, a former Head Concierge at Hotel Adlon, the company operates across more than ten German cities plus Vienna, with marquee contracts including the Elbphilharmonie in Hamburg and the Beisheim Center in Berlin. Its portfolio spans eight product lines: Residential Concierge, Office Concierge, Reception Services, Office Management, Loyalty Concierge, Quartiers-Concierge, Security Services, and After Sales Services, complemented by a consulting offering for service-oriented real estate development.
The core technology is the proprietary RAS Service App, a 24/7 mobile platform on iOS and Android that extends on-site concierge into digital service booking, tenant communication, package tracking, community features, and a web-based administrative dashboard for property managers. The app integrates with a curated network of regional service providers (cleaning, textile, car wash) and is paired with a partnership with ANIMUS for neighborhood-wide quartiers apps. ISO 9001:2015 certification has been held since 2015 and most recently re-certified in February 2025.
The business model is B2B subscription and managed services, sold through direct enterprise sales and a partner referral channel that includes major German developers and asset managers such as Union Investment, Tishman Speyer, Commerz Real, B&L Gruppe, Becken, and Groß & Partner. Pricing is customized and quote-based; residential contracts typically require a three-year minimum term with on-site presence hours, while office management is billed monthly on a transparent flat-rate model, and after-sales services are billed monthly or annually. Since 2025, RAS has operated as a subsidiary of the DPF Group following DPF's 2019 strategic investment. Leadership transitioned in 2025 from founder Raffaele Sorrentino to Thomas Munko, with Felix von Braun continuing as Managing Director.
RAS Services firmographics
Firmographics- Name
- RAS Services
- Legal name
- RAS Services GmbH
- Website
- https://ras-services.de
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- RAS Services is a Berlin-based German provider of premium on-site and digital concierge, reception, and after-sales services for residential, office, and mixed-use real estate, serving developers, asset managers, and homeowner associations across 10+ German cities.
- Ownership category
- akta.pro rank
RAS Services industry classification
Industry- Product category
- Concierge and Property Services
- NAICS
- Nonresidential Property Managers (531312), All Other Support Services (561990)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Porterage & Concierge Services (BPABAEAC)
- akta.pro secondary industries
- Home Services Coordination & Vendor Management (HSACAIAI), Relocation & Settling-In Concierge (Personal) (HSACAIAL)
Keywords
Where RAS Services is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Offices12 records
Markets served
RAS Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Concierge Services Contracts: Recurring service contracts with property owners, developers, and housing companies (WEG) for on-site concierge services. Contracts typically run for 3 years with defined presence hours and service scope.
- Reception/Office Management Outsourcing: Customized reception outsourcing solutions for businesses and office buildings, billed through transparent cost models with flat rates for base services.
- After Sales Services: Digital and virtual support services for property developers during handover period (from purchase deed to 12 months after move-in). Includes defect management, handyman coordination, and relocation services. Billed via monthly or annual flat rates.
- Loyalty Concierge Programs: Employee and partner loyalty programs delivered via the RAS Service App. Can include service budgets and tiered access levels for different employee groups.
- Security Services: Modular security offerings through selected regional security partners, including object protection, personal protection, event security, and hotel security.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Customized service packages based on property requirements |
| Subscription | Monthly | Office management with transparent cost model |
| Subscription | Monthly | After Sales service pauschalen (flat rates) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
RAS Services product offering
Product offeringCore offering
RAS Services provides professional on-site concierge and reception services for premium residential and commercial real estate in Germany. The company places trained concierges at properties to handle service requests, package acceptance, lifestyle coordination, and front-of-house reception, supported by a proprietary digital RAS Service App that enables 24/7 booking, messaging, and administrative functions. Service offerings span residential concierge, office concierge, reception outsourcing, loyalty concierge, quartier-level community services, security services, after-sales property care, and consulting for service-oriented real estate development.
Product overview
RAS Services offers a comprehensive portfolio of concierge and service solutions for premium residential and commercial real estate in Germany. The core offering consists of Residential Concierge, Office Concierge, Reception Services, and Office Management for building reception outsourcing. These are complemented by Loyalty Concierge for employee and partner retention programs, and Quartiers-Concierge for neighborhood-wide service coordination. The digital infrastructure is anchored by the RAS Service App, a 24/7 mobile platform available on iOS and Android that enables service booking, community networking, and administrative management. Additional offerings include Security Services for object protection and personal security, After Sales Services for property care from handover through the first year, and Consulting services for holistic service-real estate development. The portfolio follows a 'Beyond Service' brand philosophy positioning the company as a full-service partner for property developers, asset managers, and owners seeking to differentiate their properties through premium service experiences.
Differentiator
Problem solved
Functional benefit
Brands
- RAS Residential Concierge: Concierge services for residential properties, offering wish fulfillment and property care.
- RAS Reception Services
- RAS Office Management
- RAS Loyalty Concierge
- RAS Quartiers-Concierge
- RAS Security Services
- RAS After Sales Services
- RAS Consulting
- RAS Service App
Products and services
- RAS Residential Concierge On-site concierge services for exclusive residential complexes providing wish fulfillment, welcome services, everyday assistance, empathetic communication, key and access card management, and security monitoring. Targeted at residential property developers, asset managers, and homeowner associations (WEG).
- RAS Office Concierge
Quantifiable outcome
- 6-8 EUR per m² additional cold rent achievable for office buildings through premium service concepts
- +4 more outcomes
Companies that use RAS Services
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles4 records
RAS Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature5 records
RAS Services partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core and minor.
- B&L GruppecoreLong-standing real estate partner operating across Germany. Properties managed under RAS concierge services.
- Becken HamburgcoreHamburg-based property developer with multiple managed properties.
- Groß & PartnercoreMajor German real estate developer with premium property portfolio.
- Union InvestmentcoreMajor real estate investment company with extensive property portfolio across Germany.
- Tishman SpeyercoreInternational real estate company with German operations.
- Commerz RealcoreReal estate investment and asset management company.
- BertelsmannminorMajor media and services corporation with property portfolio.
- Artprojekt GruppeminorBerlin-based property developer and investor.
- BauwerkminorProperty developer with managed residential projects.
- SoraviaminorAustrian real estate developer with German operations.
- TrocklandminorReal estate company based in Berlin.
- GSP StädtebauminorUrban development and property company.
- CESA GroupminorBerlin-based construction and real estate services company.
- COPRO GruppeminorProperty development and management company.
- HOCHTIEFminorMajor construction and infrastructure company with real estate operations.
- STRABAGminorEuropean construction group with German property activities.
- AIDA CruisesminorMajor cruise line company with corporate office needs.
- Unibail-Rodamco-Westfield (URW)minorMajor commercial real estate company operating shopping centers and mixed-use developments.
- PORRminorConstruction and engineering group with German operations.
Scale indicators7 records
Recent moves17 records
Expansion highlights6 records
RAS Services competitors and assessment
Company assessmentBroad incumbents
- Gegenbauer: Major German facility services company providing building services, security, and reception. Directly competes with RAS for office building reception and security contracts, though without the exclusive-concierge positioning.
- Wisag: One of Germany's largest facility services and building management providers. Adjacent competitor with broader FM coverage that could move upmarket into premium concierge or compete for building reception contracts.
- Apleona: European facility management group active in Germany, providing building and reception services to commercial real estate. Adjacent competitor with broader FM portfolio.
- STRABAG Property and Facility Services: German arm of STRABAG's property and facility services. Existing RAS partner for property-level integrations; competes for facility and reception contracts in commercial real estate.
- John Paul (Accor): Premium concierge and loyalty solutions arm of Accor, serving enterprise clients globally. Overlaps with RAS's loyalty concierge and corporate offerings, though embedded within a much larger hospitality group.
- Sodexo: Global facility management and food/concierge services provider with German operations. Competes for premium workplace experience contracts but lacks RAS's hospitality-brand specificity.
Direct peers
- Ten Lifestyle Group: London-listed global concierge and lifestyle management provider serving premium private and corporate clients. Closest publicly comparable peer to RAS in business model, target market (HNW/UHNW), and digital-plus-human service delivery.
- Quintessentially: Global luxury concierge and lifestyle services company with strong hospitality DNA. Competes with RAS for the same premium real estate and corporate clients, though operating at a more international scale.
Emerging players
- Premium Living Concierge (e.g., Livingo, etc.): Smaller boutique concierge specialists emerging in German premium residential market (e.g., flatfox-level operators). Niche overlap with RAS Residential Concierge at smaller scale.
Regional players
- Facility Management GmbH (Goldbeck/FM Dienstleister): German real estate and facility services provider. Regional player providing on-site services for commercial properties with comparable office-management offerings to RAS Office Management.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
RAS Services social profiles
Digital presenceRAS Services compliance and trust
Trust signalCompliance2 records
RAS Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
RAS Services leadership team
Management profileNumber of profiles
Profiles7 records
RAS Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RAS Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RAS Services
What does RAS Services do?
RAS Services provides professional on-site concierge and reception services for premium residential and commercial real estate in Germany. The company places trained concierges at properties to handle service requests, package acceptance, lifestyle coordination, and front-of-house reception, supported by a proprietary digital RAS Service App that enables 24/7 booking, messaging, and administrative functions. Service offerings span residential concierge, office concierge, reception outsourcing, loyalty concierge, quartier-level community services, security services, after-sales property care, and consulting for service-oriented real estate development.
Is RAS Services a public or private company?
RAS Services is a private company. It is classified as corporate owned and is currently operating.
When was RAS Services founded?
RAS Services was founded in 2009. It employs 251 to 500 people.
Where is RAS Services based?
RAS Services is headquartered in Berlin, Germany, in the Europe region.
How does RAS Services make money?
Five revenue lines are on record. Concierge Services Contracts are the primary driver. The others are reception/Office Management Outsourcing, after Sales Services, loyalty Concierge Programs and security Services.
Who are RAS Services's main competitors?
Broad incumbents on record are Gegenbauer, Wisag, Apleona, STRABAG Property and Facility Services, John Paul (Accor) and Sodexo. Direct peers are Ten Lifestyle Group and Quintessentially. Premium Living Concierge (e.g., Livingo, etc.) is listed as an emerging player. Facility Management GmbH (Goldbeck/FM Dienstleister) is listed as a regional player.
Does RAS Services have an API?
No public API is recorded for RAS Services.
What industry is RAS Services in?
RAS Services's product category is Concierge and Property Services. Its primary akta.pro industry code is BPABAEAC, Porterage & Concierge Services, with a secondary code of HSACAIAI, Home Services Coordination & Vendor Management. Its NAICS code is 531312 and its SIC code is 8744.