Diakonie Münster

What Diakonie Münster does

Diakonie Münster e.V. is a registered non-profit association and the social service arm of the Evangelischer Kirchenkreis Münster (Protestant Church District of Münster), itself part of the Evangelische Kirche von Westfalen. The organization delivers a full-lifecycle portfolio of social services spanning residential senior care (four senior centers: Handorfer Hof, Martin-Luther-Haus, Matthias-Claudius-Haus, and Haus Simeon), ambulatory care via Diakonie mobil, day care (Tagespflege Kirschgarten, Tagespflege Lydia, and the award-winning RehaZeit Simeon), children/youth/family services (residential groups, OGS open all-day schools, school social work, Heilpädagogische Tagesgruppen), counseling (debt, addiction, migration, pregnancy, family, legal guardianship), street-based services (Streetwork, Bahnhofsmission, Sleep-In), and business consulting through DiaConsult. Service delivery is structured across five wholly-owned operating subsidiaries (Diakonie mobil gGmbH, Kinder-/Jugend-/Familiendienste gGmbH, Stationäre Seniorendienste gGmbH, Beratungs- und BildungsCentrum gGmbH, plus DiaConsult).

The technology stack is intentionally modest: core operations rely on conventional social-care delivery infrastructure supplemented by consumer voice assistants (Alexa, Siri, Google Assistant) deployed in senior living facilities for accessibility, and an innovative rehabilitative day care model (RehaZeit) developed with scientific backing from FH Münster. There is no proprietary software platform or AI/ML pipeline; the differentiator is service design and operating model rather than technology.

The revenue model is largely a regulated, subscription-style stream tied to German statutory frameworks. Primary funding comes from statutory long-term care insurance (gesetzliche Pflegeversicherung) under Pflegegrade 1-5 rate schedules for residential, ambulatory, and day care, supplemented by municipal youth welfare funding (Jugendamt) for child, youth, and family services. Client co-payments cover housing and additional services, while debt counseling is provided free of charge, funded indirectly. The organization operates under BAT-KF and AVR-DD tariff agreements for employees and apprenticeship compensation (EUR 1,415.69/month in year 1, rising to EUR 1,578.38/month in year 3). Pricing is publicly disclosed to the extent required by social-insurance frameworks, but the organization does not publish consolidated revenue figures. Marketing is community-driven through Facebook, Instagram, the diakonie-muenster.de website, press releases, and word-of-mouth within the Protestant church network, with a separate careers portal at jobs.diakonie-muenster.de. Governance rests with a Theologischer Vorstand (Pfarrer Sven Waske) and a Kaufmännischer Vorstand (Frank Olivier), supported by a Verwaltungsrat (Administrative Council).

Name

Diakonie Münster

Legal name

Diakonie Münster e.V.

Website

https://diakonie-muenster.de

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Diakonie Münster is a non-profit Protestant church-affiliated social services organization in Münster, Germany, employing over 1,300 people at 50+ locations to deliver senior care, ambulatory and day care, youth and family services, counseling, and community outreach across the Münsterland region.

Ownership category

akta.pro rank

Headquarters

HQ city

Münster

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Long-term Care Insurance (Pflegeversicherung): Primary revenue stream from statutory long-term care insurance (gesetzliche Pflegeversicherung) for nursing care, day care, and ambulatory care services. Rates are regulated by care insurance frameworks.
2. Youth Welfare Services (Jugendhilfe): Funding from youth welfare services (Jugendamt) for children, youth, and family services including OGS (Offene Ganztagsschulen), youth living groups, and ambulatory educational assistance.
3. Debt Counseling Services: Free debt counseling services funded through contributions, with no direct charge to clients.
4. Client Contributions: Co-payments and contributions from clients for housing, care, and additional services not covered by insurance.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Diakonie Münster is the social welfare arm of the Evangelischer Kirchenkreis Münster (Protestant Church district) and operates residential senior centers, ambulatory nursing services, day care facilities (including the award-winning rehabilitative RehaZeit Simeon), youth and family support programs, social counseling services (debt, addiction, migration, pregnancy, family), housing/homeless services, and organizational consulting via DiaConsult. It employs over 1,300 staff at more than 50 locations across Münster and the Münsterland region, with services funded mainly through statutory long-term care insurance (Pflegeversicherung), youth welfare funding (Jugendamt), client co-payments, donations, and church-network support.

Product overview

Diakonie Münster is a social services organization operating as the Protestant Church's social service arm in Münster. Its portfolio comprises a diverse range of interconnected care, support, and counseling services rather than a single unified product. The core offerings include residential senior care through four Seniorenzentren (Handorfer Hof, Martin-Luther-Haus, Matthias-Claudius-Haus, Haus Simeon), ambulatory care services via Diakonie mobil, and innovative day care including the award-winning RehaZeit Simeon. The organization also provides extensive children, youth, and family services including youth residential groups, supervised living, educational day groups, and open all-day school care (OGS). Additional services span debt counseling, addiction support, migration services, neighborhood community programs, and business consulting through DiaConsult. The Beratungs- und BildungsCentrum serves as the umbrella brand for counseling services.

Differentiator

Problem solved

Functional benefit

Products and services

• Seniorenzentren (Senior Residential Care Centers) Residential senior care delivered across four locations — Handorfer Hof (~78 residents, 110+ employees), Martin-Luther-Haus, Matthias-Claudius-Haus, and Haus Simeon (146 residents, five living areas including a dementia care unit) — offering long-term care, service living, and shared apartments for elderly residents requiring continuous support.
• Ambulante Pflege (Diakonie mobil) Ambulatory nursing, medical treatment care, counseling, and household services delivered to clients in their own homes across Münster, recognized as a palliative care service, including integrated occupational therapy (Ergotherapie).
• RehaZeit Simeon (Rehabilitative Day Care) Innovative day care facility at Haus Simeon in Berg Fidel that integrates therapeutic rehabilitation and daily competence training directly into daytime care, bridging the gap between aftercare, nursing care, and everyday living for elderly clients.
• Tagespflege Kirschgarten and Tagespflege Lydia (Day Care) Daytime care for elderly persons at two locations (Tagespflege Kirschgarten and Tagespflege Lydia in Nienberge), complementing the rehabilitative RehaZeit Simeon facility.
• Servicewohnen (Service Living) and Wohngemeinschaft (Shared Living) Barrier-free housing with services for independent seniors (Servicewohnen) plus shared living arrangements (Wohngemeinschaft) offering community-based supported accommodation.
• Jugendwohngruppen (Youth Residential Groups) Youth residential groups at five locations (Nord, Esperas, Gremmendorf, Silberbrink, Hiltrup) providing supervised housing for children and adolescents in need of out-of-home care, including Socially Pedagogical Supervised Living for older youth.
• Heilpädagogische Tagesgruppen (Therapeutic Day Groups) Therapeutic pedagogical day groups for children at four locations (Nord, Süd/Ost, West, Hiltrup) delivering structured daytime support and educational assistance.
• Offene Ganztagsschulen (OGS) and Schulsozialarbeit Open all-day school care (OGS) at multiple Münster schools (Ludgerusschule Hiltrup, Michaelschule, Grundschule York, Marienschule Roxel, Mosaikschule Gievenbeck) plus school social work services supporting children and families during and around the school day.
• Ambulante Erziehungshilfen (Ambulatory Educational Assistance) Ambulatory educational support services including Erziehungsbeistandschaften, Sozialpädagogische Familienhilfe, and intensive social-pedagogical individual support for families and youth in their own environments.
• Familien- und Erziehungsberatung (Family and Education Counseling) Family and education counseling delivered through the Beratungs- und BildungsCentrum to support parents, children, and adolescents facing family crises or upbringing challenges.
• Schuldnerberatung (Debt Counseling) Free debt counseling, budget management, and insolvency proceedings assistance for over-indebted individuals and families, delivered by the Beratungs- und BildungsCentrum.
• Sucht- und Abhängigkeitsberatung (Addiction Counseling) Counseling and support services for individuals and families affected by addiction and dependency, delivered through district counseling centers.
• Migrations- und Integrationsberatung (Migration Counseling) Counseling and integration support for migrants, refugees, and their families navigating life in Germany, delivered via district counseling centers.
• Schwangerschaftsberatung (Pregnancy Counseling) Confidential pregnancy counseling and support services for women, couples, and families before, during, and after pregnancy.
• Ehe-, Paar- und Lebensberatung (Marriage, Couples and Life Counseling) Counseling for couples and individuals on relationship, marriage, and broader life issues, delivered through the Beratungs- und BildungsCentrum and district offices.
• Rechtliche Betreuung (Legal Guardianship) Legal guardianship, representation, and support for individuals who require assistance managing their affairs due to age, illness, or disability.
• Wohnungsnot- und Obdachlosenhilfe (Housing Emergency and Homeless Services) Housing emergency support, homelessness prevention, and street-based social work (Streetwork) for people in housing crisis.
• Notschlafstellen Sleep-In (Emergency Overnight Shelter) Emergency overnight shelter for homeless youth, providing safe accommodation and pathway services back to stable housing.
• Bahnhofsmission (Station Mission) Traveler aid and crisis intervention services delivered at Münster's central train station, supporting travelers, homeless individuals, and people in acute distress.
• Streetwork (Street-Based Social Work) Mobile outreach social work engaging with young people, homeless individuals, and other vulnerable populations in public spaces across Münster.
• Pflegeberatung (Care Counseling) Care consultation services advising individuals and families on long-term care insurance, care levels (Pflegegrade), and available support options across the Diakonie network.
• Ergotherapie (Occupational Therapy) Occupational therapy services integrated with ambulatory care, supporting rehabilitation and daily-living competence for clients.
• DiaConsult (Business Consulting for Social Institutions) Management consulting, organizational development, and coaching services for social-sector organizations and companies, delivered by the wholly-owned DiaConsult subsidiary.
• Diakonie im Quartier (Neighborhood Community Programs) Community-based neighborhood programs including Miteinander im Quartier, the Stadtteiltreff Rumphorstviertel meeting point, Von Mensch zu Mensch Rumphorst, district counseling centers, and district social work promoting social participation across Münster neighborhoods.

Quantifiable outcome

• RehaZeit model recognized as best-practice by TP Tagespflege, closing gap between rehabilitation, care, and daily living support
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• Fachhochschule Münster (FH Münster)coreStrategic or Co-development Partner · 11 June 2026The FH Münster (University of Applied Sciences Münster) provides scientific accompaniment and evaluation of the RehaZeit Simeon innovative day care model, supporting evidence-based development and research validation.
• Netzwerk Digitaler EngelminorOthersCollaboration with the Digitaler Engel network to host events demonstrating voice assistant technology (Alexa, Siri) for elderly care, promoting digital inclusion.
• Netzwerk Seite an Seite bis ins hohe AlterminorOthersPartnership with the network 'Seite an Seite bis ins hohe Alter' (managed by kurbelbox.de) to promote community encounters and support for seniors in the York-Quartier area.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Regional players

• St. Franziskus-Stiftung Münster: Regional Catholic-affiliated healthcare and social services foundation headquartered in Münster, operating hospitals, senior care facilities, and social programs in the same catchment area. Closest large institutional peer in the Münster region.

Broad incumbents

• Caritas Deutschland: National Catholic welfare federation counterpart to Diakonie Deutschland. Operates broadly across senior care, youth services, counseling, and social welfare in Germany; functions as a peer at the federal confederation level.
• Alexianer GmbH: Catholic-affiliated operator of hospitals, senior care facilities, and social psychiatry services across Germany. Comparable mix of residential care, ambulatory services, and counseling under a faith-based non-profit umbrella.
• Helios Kliniken GmbH: Germany's largest private hospital operator, part of Fresenius, with growing senior and post-acute care operations. A scaled private-sector counterpoint illustrating the competitive set Diakonie Münster operates alongside for talent and reimbursement.
• Malteser Deutschland: Germany-wide faith-affiliated social services organization providing ambulatory care, senior services, youth programs, and social counseling. Comparable breadth of services and reliance on statutory insurance funding.
• Johanniter-Unfall-Hilfe e.V. National Protestant-affiliated aid organization delivering ambulatory care, senior services, youth programs, and social support across Germany. Overlaps substantially with Diakonie Münster's service portfolio at national scale.
• Diakonie Deutschland: Umbrella federation of Protestant Diakonie welfare organizations across Germany. Provides policy, advocacy, and coordination services that Diakonie Münster benefits from and aligns with; broader in scope than the Münster affiliate.
• Asklepios Kliniken GmbH: Major German private hospital and care group operating acute hospitals, post-acute facilities, and ambulatory services nationally. Relevant peer for talent competition and as a benchmark for operating scale in the German care sector.

Direct peers

• AWO Unterbezirk Münsterland-Recklinghausen: Arbeiterwohlfahrt affiliate operating in the Münsterland region with comparable offerings in senior care, youth services, family counseling, and community support. Same welfare-association structure and statutory funding model as Diakonie Münster.
• Caritasverband für die Stadt Münster e.V. Catholic counterpart social services provider in Münster offering overlapping senior care, youth/family services, counseling, and homelessness support. Directly comparable in mission, service mix, funding model, and regional footprint to Diakonie Münster.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/diakoniemuenster
• Instagraminstagram.com/diakonie_muenster

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakonie Münster