Action Service

What Action Service does

Action Service Tecnologia is a privately-held Brazilian IT services firm headquartered in São Paulo, founded in 1989, operating with a 1-10 employee base. The company delivers a portfolio of professional services rather than a unified software product: IT consulting covering architecture, governance, security and modernization; Tier 1 and Tier 2 technical support with monitoring and SLAs; implementation and training for Microsoft 365, CRM, infrastructure and security; CRM implementation, integration, customization and automation; and an enterprise AI service line ("IA para Empresas") focused on Microsoft Copilot deployment, automation and applied intelligence. Underlying capability rests on certified engineers rather than proprietary platforms, with AI delivered as a deployment layer over partner technologies (Microsoft Copilot and adjacent generative AI tooling) rather than in-house models.

The business model is consultative and sales-led. Action Service reaches customers through direct phone outreach ((11) 50310696) and a website contact form, with no public pricing and quote-based engagement. Revenue streams combine professional services engagements with recurring subscription-style technical support and CRM/automation contracts. The go-to-market is anchored by four core strategic technology partnerships — Microsoft, Cisco, Dell and Kaspersky — which together enable bundled cloud, network, hardware and security offerings for mid-to-large enterprise clients on a horizontal segmentation basis. Pricing, customer logos, contract sizes, and revenue figures are not disclosed.

Strategic posture is that of a small, multi-vendor channel partner that has extended its menu into enterprise AI enablement via the Microsoft Copilot ecosystem. No funding rounds, M&A, leadership changes, patents, certifications, awards, or geographic expansion signals are present in the available data, so scale and growth trajectory cannot be triangulated with confidence from primary evidence.

Name

Action Service

Legal name

Action Service Tecnologia

Website

https://actionservice.com.br

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1–10 employees

Short description

Action Service Tecnologia is a São Paulo-based IT services firm providing consulting, technical support, implementation, CRM/automation, and AI enablement to mid-to-large enterprise clients through certified engineers and partnerships with Microsoft, Cisco, Dell, and Kaspersky.

Ownership category

akta.pro rank

Product category

IT Consulting and Managed Services

NAICS

Computer Systems Design and Related Services (54151), Management Consulting Services (54161), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAGAH

Enterprise Integration, iPaaS & Middleware Services (API/EDI)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

SECONDARYBPAEAHAJ

Responsible AI, AI Governance & Compliance Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Data, Analytics & AI Services

Keywords

• IT consulting services
• Technical support services
• Cloud infrastructure security
• Enterprise AI integration
• CRM implementation services

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. IT Consulting Services: Architecture, governance, security, and modernization consulting engagements
2. Technical Support (N1 and N2): Tier 1 and Tier 2 technical support with rapid response, monitoring, and clear SLAs
3. Implementation and Training: Deployment and training services for Microsoft 365, CRM, infrastructure, and security solutions
4. CRM and Automation: Implementation, integration, and customization of CRM systems with business process automation
5. AI for Business: Copilot deployment, automation, and applied artificial intelligence services for enterprises

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Action Service is a Brazilian IT services company that delivers IT consulting, tier 1 and tier 2 technical support, deployment and training (Microsoft 365, CRM, infrastructure, security), CRM implementation and automation, and enterprise AI services (including Microsoft Copilot). Solutions are delivered by certified engineers in partnership with Microsoft, Cisco, Dell, and Kaspersky.

Product overview

Action Service is an IT services company offering a portfolio of professional services rather than a unified software product. The core offerings include IT Consulting (architecture, governance, security and modernization), Technical Support N1/N2 (with monitoring and SLA), Deployment and Training (for Microsoft 365, CRM, infrastructure and security), CRM and Automation (implementation, integration and customization), and AI for Businesses (Copilot, automations and applied intelligence). Services are delivered through certified engineers in partnership with Microsoft, Cisco, Dell and Kaspersky.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Consulting (Consultoria em TI)

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationStrategic technology partnership for delivering Microsoft 365, Copilot, CRM implementations, and cloud infrastructure solutions. Action Service engineers certified in Microsoft technologies provide consulting, deployment, and training services.
• CiscocoreTechnology or IntegrationTechnology partnership for network infrastructure, security solutions, and enterprise networking. Certified engineers design resilient networks leveraging Cisco technologies.
• DellcoreTechnology or IntegrationTechnology partnership for hardware infrastructure, data protection, and enterprise solutions. Dell technologies integrated into comprehensive IT solutions.
• KasperskycoreTechnology or IntegrationSecurity partnership for antivirus, endpoint protection, and cybersecurity solutions. Kaspersky security integrated into data protection offerings.

Scale indicators2 records

Expansion highlights3 records

Direct peers

• CI&T: Brazilian-origin digital consultancy providing IT consulting, CRM/automation implementations, and AI services for enterprises — comparable in service mix and Microsoft ecosystem delivery.
• Logicalis (Brazil): Global IT solutions integrator with strong Cisco partnership and significant Brazil presence, delivering networking, cloud, security and managed services — direct overlap in Cisco-led networking and N1/N2 support offerings.
• TIVIT: Brazilian multi-cloud, managed services and digital transformation provider with NOC/SOC support, CRM integration and AI services — directly overlapping with Action Service's IT support, CRM/automation and consulting lines.
• Stefanini: Large Brazilian-headquartered IT services and consulting firm offering consulting, managed services, CRM and AI implementations across Microsoft, Cisco and other ecosystems — directly comparable in service portfolio but at much larger scale.

Broad incumbents

• NTT Data Brasil: Global IT services incumbent with full Brazilian operations delivering IT consulting, managed services, CRM and AI transformation — broad incumbent with overlapping capabilities across Action Service's entire portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/actionservice
• Facebookfacebook.com/actionservicebrasil

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Action Service