What Gescall does

Gescall, founded in 1998 and headquartered in Boulogne-Billancourt, France, is a privately held SARL specializing in remote medical telephone secretarial services. The company delivers outsourced call answering, appointment scheduling, patient communication, and agenda management for French healthcare professionals, serving over 1,500 doctors, paramedical practitioners, clinics, and university hospitals (CHU) daily. Its operating model combines a network of 22 regional agencies across metropolitan France plus an offshore delivery center in Mauritius, employing approximately 60 specialized tele-secretaries trained on French healthcare norms.

The technology layer consists of real-time integrations with Doctolib (since 2015) and Maiia (since 2022), France's dominant medical appointment platforms, enabling synchronized agenda management, patient contact handling, secure medical messaging, and duplicate-appointment avoidance. Data is hosted on HDS-certified health data infrastructure under RGPD compliance. Gescall operates two commercial tiers: a "Made in France" premium service starting at €1.20 per call (€50/month minimum) and an "Offshore Mauritius" economy tier starting at €0.70 per call (€100/month minimum), with usage-based billing and no long-term commitment.

Go-to-market is primarily direct sales through regional agency phone numbers and partner-driven referrals via Doctolib, Maiia, and the URPS Île-de-France physician union. The company is self-described as the leader in French medical tele-secretariat, though revenue is not publicly disclosed and no institutional investment has been identified; ownership remains with founders including Vincent Fournier and Isabelle Cremieux-Fournier.

Name

Gescall

Legal name

GESCALL

Website

https://gescall.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Gescall provides remote medical telephone secretarial services to over 1,500 healthcare professionals across France via 22 regional agencies and a Mauritius offshore unit, integrating with Doctolib and Maiia for appointment scheduling and patient communication.

Ownership category

akta.pro rank

Product category

Medical Tele-Secretariat Services

akta.pro primary industry

Healthcare Non-Clinical Temp Staffing (BPACACAO)

Keywords

• Medical telephone secretariat
• Remote patient call handling
• Healthcare appointment scheduling
• Medical tele-secretary services
• Outsourced medical reception

Headquarters

HQ city

Boulogne-billancourt

HQ country

France

HQ region

Europe

Offices23 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Medical Tele-secretariat Services (Made in France): Usage-based pricing model for telephone secretarial services provided by French-based teams. Charges per call with minimum monthly commitment. Services include call answering, appointment scheduling, patient communication, and agenda management.
2. Offshore Medical Tele-secretariat Services (Mauritius): Cost-optimized remote secretarial services from Mauritius team trained to French quality standards. Lower per-call pricing with higher minimum monthly billing, targeting clients with higher call volumes.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Gescall provides remote medical telephone secretariat services — outsourced call answering, appointment scheduling, and agenda management for healthcare professionals. Its network of 22+ regional agencies across France plus an offshore unit in Mauritius handles patient calls for 1,500+ doctors, with services integrating directly into the Doctolib and Maiia appointment platforms. The company sells two service tiers: a premium "Made in France" offering and a cost-optimized Mauritius-based offering, both billed per call with monthly minimums.

Product overview

Gescall is a network of medical tele-secretarial services offering outsourced telephone answering solutions for healthcare professionals. The company operates two main service lines: Gescall Made in France (with 4 agencies in Lille, Dijon, Lyon-Bourg-en-Bresse, and Aix-en-Provence) and Gescall Offshore ( Mauritius, launched 2019). Core services include Télésecrétariat médical for call handling and appointment scheduling, Permanence téléphonique médicale for extended phone coverage (up to 64 hours/week), and Secrétariat médical à distance for complete remote administrative support. The services integrate with Doctolib and Maiia platforms for real-time agenda management and secure patient communication.

Differentiator

Problem solved

Functional benefit

Products and services

• Télésecrétariat médical (Remote medical telephone secretariat) Remote medical telephone secretariat service that handles incoming patient calls, schedules appointments, manages agenda, and communicates with patients on behalf of healthcare professionals — eliminating call interruptions during consultations.
• Permanence téléphonique médicale (Medical phone answering service) Extended-availability medical phone answering service providing up to 64 hours per week of coverage, managing patient calls, messages, and appointments on behalf of medical practices.
• Secrétariat médical à distance (Remote medical secretariat) Remote medical secretariat that delegates the practitioner's full phone reception and administrative tasks to dedicated professional medical secretaries.
• Gescall Offshore (Mauritius) Cost-optimised remote medical secretarial service operated from Mauritius by a French-speaking team trained to Gescall's French quality standards; targets higher-volume clients with per-call pricing from €0.70 TTC and €100 TTC monthly minimum.
• Gescall Made in France Premium 100% France-based medical secretarial service staffed by regional tele-secretaries with French cultural knowledge, priced from €1.20 TTC per call with a €50 TTC monthly minimum.

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• DoctolibcoreTechnology or Integration · 1 January 2015Strategic partnership since 2015 with Doctolib, the French leader in online medical appointment booking. Gescall's tele-secretariat integrates directly with Doctolib's agenda system, enabling synchronized appointment management, avoiding scheduling conflicts, and providing 24/7 access. Data is secured on Doctolib's certified Health Data Hosting servers.
• MaiiacoreTechnology or IntegrationPartnership with Maiia providing integrated tele-secretariat services including direct agenda access (daily/weekly display), complete appointment management (requests, reports, cancellations), patient contact management, secure medical messaging, and medical instruction protocols for secretaries.
• URPS Île-de-FranceminorGTM or Marketing PartnerReferenced by the Union of Liberal Doctors of Île-de-France (URPS) as a preferred tele-secretariat provider. Gescall developed specific offers for URPS members, demonstrating their ability to adapt services to partner requirements.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gescall