Hexpress Healthcare

What Hexpress Healthcare does

Hexpress Healthcare Ltd is a UK-based online healthcare provider founded in 2002, operating a portfolio of direct-to-consumer telemedicine and online pharmacy brands — HealthExpress (UK), euroClinix (Europe), 121doc, and speedyhealth — that deliver prescription medications to patients via online consultations reviewed by GMC-registered doctors and dispensed by GPhC-registered pharmacies. The company has treated over 1 million customers cumulatively and maintains offices in the UK (Croydon), India (Vadodara), Australia (Queensland), and New Zealand (Tauranga), with operations spanning the UK, EU, Asia-Pacific, and Latin America.

The platform operates on a self-serve, transaction-based revenue model: patients complete free online consultation questionnaires, receive doctor-reviewed prescriptions, and pay for medications which are shipped directly to their homes via same-day, next-day, or 24-48 hour EU delivery. Reported average order values across brands range from £176 to £184, with affiliate-tracked conversion rates of 5.30% (euroClinix) and 6.10% (121doc). The company supplements direct e-commerce with HealthTrader, a proprietary affiliate network operating since 2003 that connects publishers with pharmacy offers at 13-17% commission rates, providing a second distribution channel and demand-generation layer.

Hexpress Healthcare differentiates through full UK regulatory compliance (MHRA, CQC, GPhC, ICO), first-mover brand positioning as the UK's first legal online clinic and Europe's first online consultation service, and a multi-brand strategy enabling segmented market entry. The company is founder-led, privately held with no disclosed institutional investment, no reported funding rounds, and no public listing.

Name

Hexpress Healthcare

Legal name

Hexpress Healthcare Ltd

Website

https://hexpresshealthcare.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

Hexpress Healthcare Ltd is a UK-based online healthcare provider operating telemedicine and pharmacy brands (HealthExpress, euroClinix, 121doc, speedyhealth) that deliver prescription medications to patients via online consultations reviewed by registered doctors across the UK, EU, Asia-Pacific, and Latin America.

Ownership category

akta.pro rank

Product category

Online Pharmacy and Telehealth Services

NAICS

Pharmacies and Drug Retailers (456110), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)

akta.pro secondary industry

Men’s Health Prescribing + Pharmacy Delivery Platforms (HLALAIAJ)

Keywords

• Online pharmacy services
• Prescription medication delivery
• Online consultation platform
• Telehealth consultation services
• Digital healthcare provider

Headquarters

HQ city

Croydon

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Prescription Medication Sales: Direct sales of prescription medications to patients through online consultations. Patients pay for medications which are dispensed by their GPhC-registered pharmacy and delivered to their homes.
2. Affiliate Network Commissions: Commission-based revenue from affiliate network (HealthTrader) where affiliates promote Hexpress brands. Commission rates range from 13-17% based on sales volume tiers, with average commission value of £28.87 per transaction.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Hexpress Healthcare operates an online consultation and prescription service through which patients complete free medical questionnaires reviewed by GMC-registered doctors, receive prescriptions, and have medications dispensed by its GPhC-registered pharmacy and delivered to their homes. The service is delivered across multiple countries through four consumer brands (HealthExpress, euroClinix, 121doc, speedyhealth), with the HealthTrader affiliate network distributing customer acquisition.

Product overview

Hexpress Healthcare operates as an online healthcare provider offering a platform of integrated sub-brands. The core offering is an online consultation and prescription service that allows customers to safely order and receive medication from home. The product portfolio consists of four sub-brands: HealthExpress (UK-focused online clinic operating since 2002), euroClinix (EU-focused online clinic established 2005), 121doc (acquired in 2013 for EU market expansion), and speedyhealth. All brands share common infrastructure including in-house medical teams, registered pharmacies, and standardized consultation processes, while maintaining separate market positioning. The company was the first to provide an online consultation and prescription service globally, and has treated over 1 million customers across its brand portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• HealthExpress: The UK's premier online clinic and pharmacy, first legal online clinic of its kind allowing customers to order prescription medication online since 2002.
• euroClinix
• 121doc
• speedyhealth

Products and services

• HealthExpress The UK's first legal online clinic with an in-house medical team providing a complete and secure ordering service for prescription medication. Offers same day delivery in UK and free EU delivery. Targets UK consumers seeking convenient access to prescription medications.
• euroClinix Europe's largest online clinic providing prescription medication with free online consultation reviewed by registered doctors. Offers free same-day delivery within London, free next-day delivery within UK, and 24-48 hour UPS courier service for EU patients. Focuses on Men's Health among other categories.
• 121doc Online pharmacy and doctor service providing safe and convenient prescription medication purchasing. Offers free 24-48 hour delivery within EU and full medical support before, during, and after treatment.
• speedyhealth Additional brand under the Hexpress Healthcare group offering online healthcare services and medication delivery to consumers.
• HealthTrader Affiliate Network Exclusive CPA affiliate network connecting publishers and affiliate marketers with Hexpress Healthcare's pharmacy and online doctor brands. Provides industry-leading tracking, transparent reporting, guaranteed bi-monthly payouts, tiered commission structures (13-17% by sales volume), and dedicated affiliate support for digital marketers in the pharmacy vertical.

Quantifiable outcome

• Over 1 million patients treated to date
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• HealthTradercoreChannel Partner/ Reseller/ Distributor · 1 January 2003Hexpress Healthcare operates their own private affiliate network called HealthTrader, partnering with affiliates since 2003. The network connects affiliates with high-performing offers across their pharmacy brands (euroClinix, HealthExpress, 121doc). Provides exclusive offers, industry-leading tracking, transparent reporting, guaranteed bi-monthly payouts, and dedicated affiliate support.

Scale indicators4 records

Recent moves14 records

Expansion highlights5 records

Regional players

• Doctor Care Anywhere: UK and Australia-based telehealth provider offering virtual GP consultations and prescriptions, with employer and insurer partnerships. Comparable telehealth + prescription model, but with stronger B2B/payer positioning and a regional UK/AUS footprint that overlaps with Hexpress's geographies.

Direct peers

• Ro (Roman): US-based DTC telehealth and pharmacy company with strong men's health heritage, now expanding into women's health and chronic care. Comparable category focus and cash-pay telehealth + pharmacy integration, though much larger and well-capitalized.
• MedExpress: UK and EU-based online doctor and pharmacy offering prescription medications with home delivery. Closely comparable business model: free online consultation reviewed by doctors, cash-pay, multi-jurisdiction operations.
• Simple Online Pharmacy: UK-registered online pharmacy offering prescription treatments via online consultation. Comparable DTC model with GPhC registration and direct-to-home dispensing.
• Superdrug Online Doctor: UK online doctor service operated by Superdrug, providing consultations and prescription delivery for men's health, women's health, and travel health. Comparable DTC online consultation model, though backed by a high-street retailer.
• LloydsPharmacy Online Doctor: UK pharmacy chain's online consultation arm providing prescription treatments with home delivery. Comparable DTC telehealth + integrated pharmacy model, with the brand backing of a major UK pharmacy retailer.
• Zava: UK and Europe-based online doctor service offering remote consultations and prescription medication across men's health, women's health, and chronic conditions. Closely comparable DTC telehealth model with cash-pay pricing and pan-European delivery.
• DoktorABC: European online doctor and pharmacy platform operating across multiple EU countries with cash-pay prescriptions. Directly comparable cross-border telehealth + pharmacy fulfillment model.
• Push Doctor: UK online GP consultation service providing remote appointments and prescriptions. Comparable DTC telehealth with prescription issuance, though historically more GP-led rather than condition-specific.

Broad incumbents

• Hims & Hers Health: US-listed DTC telehealth and pharmacy company operating across men's, women's, mental health, and primary care. Comparable cash-pay telehealth + integrated pharmacy model, but operates at materially larger scale and with significantly more capital.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hexpress-healthcare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hexpress Healthcare