What Napse.Global does

Napse.Global (operating as TOTVS Napse following its 2025 integration into Brazilian enterprise software conglomerate TOTVS) is a Latin American unified commerce platform provider for omnichannel retail. The company sells an integrated software suite — Napse Bridge (omnichannel POS), Napse Omni (unified commerce orchestration), Napse Promo (promotions and loyalty), Napse VTOL (payment gateway), Napse Fiscal Flow (electronic invoicing) and supporting Napse Commerce, Bridge Mobile and loyalty modules — built on a 100% cloud-based, microservices, API-first SaaS architecture with multi-tenant infrastructure supporting local personalization across 15 Latin American countries plus the United States.

The platform centralizes inventory, sales, orders, payments, promotions, loyalty and fiscal compliance on a common data layer, and embeds AI/ML capabilities including demand forecasting, price elasticity optimization, hyperpersonalized promotional content generation, and real-time fraud detection. AI modalities span text (personalized messaging via WhatsApp/SMS/email), structured data (transactional and inventory analytics) and multimodal signals (weather, calendar events). The platform is certified PCI DSS and EMV compliant and processes over 5 million invoices per day. Domain integrations include Shopify, Rappi, Pedido Ya, CoDi, DiMo, Clover and Klap.

Napse operates a B2B enterprise SaaS go-to-market with annual subscription pricing on a quote basis, complemented by professional services for implementation, configuration, training and support. Distribution combines direct enterprise field sales targeting large retail chains with the Napse Next channel-partner program for resellers and implementation partners. Customers include Liverpool (Mexico's largest department store), C&A Mexico, Grupo Martí, NBA Argentina, Farmaenlace, Supermayorista Yaguar, La Yunta and Ferniplast, spanning supermarkets, fashion, pharmacies, sports, fuel/convenience and department stores. The company reports 12,000+ active commerce locations, 100+ brands, and 5,001–10,000 employees, with regional headquarters in Argentina, Mexico, Chile and Uruguay.

Name

Napse.Global

Legal name

Napse

Website

https://www.napse.global/

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Napse.Global (now TOTVS Napse) is a Latin American SaaS unified commerce platform serving omnichannel retailers across 15 countries with integrated POS, payments, promotions, loyalty and fiscal invoicing modules on a cloud-native microservices architecture.

Ownership category

akta.pro rank

Headquarters

HQ city

Buenos Aires

HQ country

Argentina

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Software Subscriptions: Napse operates as a SaaS (Software as a Service) provider offering unified commerce solutions to retailers. The platform is described as 100% cloud-based, always updated, with subscription-based pricing implied through the 'Request Demo' enterprise sales model and lack of one-time license mentions.
2. Professional Services: Implementation, configuration, training and support services offered through the Napse Next partner program and directly by Napse specialists.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Napse provides a 100% cloud-based unified commerce SaaS platform for retailers in Latin America, integrating point-of-sale (Napse Bridge), omnichannel orchestration (Napse Omni), promotions and loyalty (Napse Promo), payment gateway (Napse VTOL), and multi-country electronic invoicing (Napse Fiscal Flow) on a single microservices platform. The company serves more than 12,000 commerce locations across 15 countries, including supermarkets, fashion chains, pharmacies, department stores, and fuel/convenience retailers. It monetizes through recurring subscriptions plus implementation and support professional services, and is now operated as TOTVS Napse following integration into Brazilian enterprise software conglomerate TOTVS.

Product overview

Napse.Global (now TOTVS) is a Unified Commerce platform for omnichannel retail in Latin America, consisting of a core platform with integrated modules. The main products are Napse Bridge (central omnichannel point-of-sale), Napse Omni (unified commerce connecting physical/digital channels), Napse Promo (promotions and loyalty management), Napse VTOL (omnichannel payment gateway), and Napse Fiscal Flow (electronic invoicing). Supporting offerings include Napse Commerce (e-commerce), Bridge Mobile (mobile POS), loyalty program capabilities, and the Napse Next partner program. The platform is built as an integrated suite where Napse Omni serves as the orchestration layer connecting all channels, Bridge acts as the POS and operational hub, Promo drives promotions and loyalty, VTOL manages payments, and Fiscal Flow handles fiscal compliance — all sharing a common data layer and operating on 100% SaaS cloud architecture with microservices.

Differentiator

Problem solved

Functional benefit

Products and services

• Napse Bridge Central omnichannel point-of-sale platform that integrates and centralizes the entire retail operation, connecting physical stores, e-commerce, and marketplaces. Unifies inventory, sales, orders, promotions, payment methods, invoicing and loyalty management with intelligent fraud prevention algorithms, targeted at retailers operating multiple POS locations.
• Napse Omni Unified commerce suite that integrates physical stores, e-commerce and marketplaces on a single platform. Provides an Omni Cockpit for centralized management of orders, inventory, payments and returns, and supports omnichannel use cases such as buy online/pick up in store, ship from store, and cross-channel returns.
• Napse Promo Promotions and loyalty management solution that enables intelligent, omnichannel promotional campaigns and loyalty programs. Supports complex campaign creation, simulation, automated messaging via WhatsApp/SMS/email, AI-driven hyperpersonalized promotions, and loyalty programs including points, cashback, coupons, gift cards and e-wallets.
• Napse VTOL Omnichannel payment gateway and transaction validation solution that connects physical stores, e-commerce and virtual channels with a unified payment experience. Supports credit/debit cards, e-wallets, QR payments, CoDi and DiMo, automated reconciliation, real-time monitoring, fraud detection, and is EMV and PCI DSS compliant.
• Napse Fiscal Flow Electronic invoicing and fiscal compliance solution that centralizes issuance and control of electronic receipts, invoices and credit notes. Supports multi-country fiscal compliance across Argentina, Mexico, Colombia, Chile and Peru, includes automatic contingency handling during disconnections, and processes more than 5 million invoices per day.
• Napse Commerce E-commerce technology component integrated with offline operations, enabling online store management connected to the broader Napse ecosystem (Bridge, Omni, Promo, VTOL).
• Bridge Mobile Mobile point-of-sale capability that lets store associates serve customers and process QR payments directly from a mobile phone, eliminating visits to a traditional checkout counter.
• Napse Next Partner Program Partner program enabling business partners to commercialize the full portfolio of Napse omnichannel solutions across Latin America. Includes training for commercial and engineering teams, an exclusive partner portal, pre-qualified leads, and a business registration program with commission.

Quantifiable outcome

• 95% acceleration in promotion execution times
• +4 more outcomes

Named customers8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability8 records

Feature5 records

Partnerships

One partnership is on record.

• Napse Next Partner ProgramcoreChannel Partner/ Reseller/ DistributorNapse Next is the company's partner program where partners can commercialize Napse solutions as strategic business partners. Partners gain access to innovative solutions, comprehensive training for commercial and engineering teams, professional services capabilities, an exclusive partner portal, commercial support, pre-qualified leads from marketing campaigns, and a business registration program with commission.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Shopify: Global commerce platform offering POS (Shopify POS) and omnichannel capabilities for retailers; Napse Bridge already integrates with Shopify but Shopify is increasingly selling directly to LATAM enterprise retailers as a competing solution.
• Salesforce Commerce Cloud: Global enterprise commerce platform offering order management, store operations, and personalization; increasingly targeting large LATAM retail accounts as part of broader Salesforce expansion in the region.
• Block (Square): Global payments and POS provider whose Square ecosystem (hardware, software, Cash App, Afterpay) competes with Napse VTOL payment gateway and Napse Bridge POS, particularly for retailers adopting mobile-first checkout.
• Oracle NetSuite SuiteCommerce: Global cloud ERP and commerce platform targeting mid-market and enterprise retailers with integrated POS, e-commerce, and back-office — competes with Napse's full-stack offering for cross-sell into enterprise customers.
• SAP Customer Experience: Global enterprise suite (formerly SAP Hybris/CX) covering commerce, marketing, sales, and service; competes with Napse Omni for large enterprise retailers in LATAM, often paired with S/4HANA.

Others

• TOTVS: Brazil's largest enterprise software conglomerate and Napse's parent company; provides ERP, HR, and management software across LATAM and now bundles Napse's unified commerce as its retail vertical solution.
• Verifone: Global provider of payment terminals and integrated commerce solutions for retail and hospitality; adjacent infrastructure competitor to Napse VTOL, especially in large multi-country retail deployments.

Direct peers

• VTEX: Brazilian-born, NYSE-listed unified commerce platform serving enterprise retailers across Latin America with composable storefront, OMS, and marketplace integrations — the most direct competitor to Napse Omni and Napse Bridge in the region.
• Lightspeed Commerce: Global unified POS and commerce platform for retail and hospitality with multi-location inventory, payments, and e-commerce — a direct competitor to Napse Bridge, Omni, and Promo for mid-market and enterprise retail chains.
• Nuvemshop (Tiendanube): Latin American e-commerce and omnichannel SaaS platform serving SMB and mid-market retailers across Brazil, Argentina, Mexico, and other LATAM markets — a direct competitor to Napse Commerce and lower-end Napse deployments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@napse.global
• Facebookfacebook.com/napse.global
• LinkedInlinkedin.com/company/napseglobal/?viewAsMember=true
• Instagraminstagram.com/napse.global
• Xx.com/napseglobal

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Napse.Global