What Cushion Source does

Cushion Source is a direct-to-consumer e-commerce manufacturer of made-to-order cushions, pillows, drapes, umbrellas, and related soft home furnishings, founded in 2004 and headquartered in Montgomery, Alabama as a brand of Online Commerce Group, LLC. The company operates multi-facility US production with additional capacity in Toronto through Cushion Source Canada (a wholly-owned subsidiary established in 2012), and serves both residential and commercial buyers, with named B2B segments spanning hospitality, restaurants, interior designers, property management, and institutional buyers served through a dedicated Commercial Buyer Program.

The core technology stack centers on a custom configurator and visualization experience: a Virtual Showroom Renderer previews designs before production, the INSPIRE design tool coordinates fabrics across an entire setting, and CAD-to-cushion precision (with .dxf file acceptance and shipped templates) drives pattern accuracy. Production combines manual cut-and-sew workrooms with advanced cutting systems, supported by in-house cushion experts. The company curates thousands of fabric SKUs across partnerships with Sunbrella (Glen Raven), Kravet, Maharam, and Outdura, and markets through national TV (HGTV, with Pat Simpson as spokesperson), Houzz, paid search, organic social, and earned media (CNN, Florida Design, Victoria, Southern Living). It reports serving more than 250,000 homeowners and design professionals since founding and references more than 13,000 customer reviews, with custom orders shipping in 2–3 weeks.

Commercially, Cushion Source monetizes through one-time purchases of customized goods at unit pricing keyed to dimensions, style, fabric, and fill, with no minimum order quantity on standard lines. Bread Financial provides installment financing at checkout. A quick-ship Value line offers lower-cost stock cushions for faster delivery, and the Commercial Buyer Program offers preferred pricing, COM fabric options, and CAD support to professional accounts accepting purchase orders, including universities, public schools, and government agencies. No revenue is publicly disclosed; the parent company OCG appeared on the Inc. 500/5000 list from 2008 to 2011 and the company has been a BBB-accredited business since 2006.

Name

Cushion Source

Legal name

Online Commerce Group, LLC

Website

https://cushionsource.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Cushion Source, founded in 2004 and owned by Online Commerce Group, is a direct-to-consumer e-commerce manufacturer of made-to-order cushions, pillows, drapes, and umbrellas for residential homeowners and commercial buyers across the USA and Canada.

Ownership category

akta.pro rank

Product category

Custom Cushions and Home Furnishings

NAICS

Furniture and Home Furnishings Retailers (4491), Furniture and Related Product Manufacturing (337)

SIC

Retail-Home Furniture, Furnishings & Equipment Stores (5700), Household Furniture (2510)

akta.pro primary industry

Pillows & Pillow Systems Retail (CRAIABAC)

akta.pro secondary industry

Mattress & Pillow Components Manufacturing (Ticking/Pillow Shells/Protectors) (IMAOAKAE)

Keywords

• Custom cushion manufacturing
• Made-to-order pillows
• Custom outdoor drapes
• American-made cushions
• Home furnishing e-commerce

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Hardware or Manufacturing

Cost components

Operations, Personnel, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Custom Cushion and Pillow Sales: Cushion Source generates revenue primarily through the direct sale of custom-made cushions, pillows, drapes, and umbrellas. Every product is made to order based on customer-provided dimensions and fabric selections. The company also sells stock/quick-ship cushions, fabric by the yard, and fabric samples. Payment is required in full before production begins. Financing options are available through Bread.
2. Commercial Buyer Program: Cushion Source serves commercial buyers including hotels, restaurants, designers, institutions, and property management companies through a dedicated commercial buyer program. Purchase orders are accepted from universities, public schools, and government agencies. This B2B stream offers preferred pricing, COM fabric options, and CAD support for professionals.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Cushion Source manufactures and sells made-to-order custom cushions, pillows, drapes, and umbrellas through a direct-to-consumer e-commerce platform at cushionsource.com (and cushionsource.ca in Canada). Every product is built to customer-specified dimensions, shapes, and fabric selections, using a virtual showroom rendering tool and CAD-to-cushion precision, with products manufactured in U.S. facilities and shipped within 2-3 weeks. The company also operates a dedicated Commercial Buyer Program serving hospitality, design, and institutional clients with preferred pricing, COM fabric options, and CAD support.

Product overview

Cushion Source is a custom home furnishings e-commerce platform offering made-to-order cushions, pillows, drapes, and umbrellas manufactured in the USA. The core product line centers on Custom Cushions (including bench, seat, chair, window seat, deep seating, chaise, Adirondack, bar stool, and specialty cushions) and Custom Pillows (throw, lumbar, bolster, and floor pillows). The portfolio extends to Custom Drapes (indoor and outdoor), Custom Umbrellas, Custom Dog Beds, and seasonal items like the First Frost Holiday Stockings and Christmas Tree Skirts. Add-on offerings include Cushion Covers, Pillow Covers, and Fabric By The Yard. A Commercial Buyer Program serves B2B clients (hotels, restaurants, designers, institutions) with no minimums and CAD-to-cushion precision. The company emphasizes American manufacturing, Sunbrella fabric partnerships, and virtual showroom technology for design visualization.

Differentiator

Problem solved

Functional benefit

Products and services

• Custom Cushions Made-to-order cushions in various styles including bench, seat, chair, window seat, deep seating, chaise, Adirondack, bar stool, and more, manufactured to exact customer specifications in the USA for residential and commercial buyers.
• Custom Pillows Custom throw pillows, lumbar pillows, bolster pillows, and floor pillows designed for indoor or outdoor use, available in hundreds of fabric options.
• Custom Drapes Custom indoor and outdoor drapery panels made to exact specifications, including stocked Sunbrella drapery options for indoor and outdoor use.
• Custom Umbrellas Made-to-order outdoor umbrellas available with Sunbrella fabrics that can be coordinated with custom cushions and drapes.
• Custom Dog Beds Pet beds custom-made to customer specifications using outdoor-rated fabrics.
• Cushion and Pillow Covers Replacement covers for existing cushions and pillows, allowing customers to refresh their furniture without purchasing entirely new cushions.
• Fabric By The Yard Cut fabric sold by the yard from their extensive fabric collection including Sunbrella, Kravet, Outdura, and other premium brands, with prices ranging from approximately $17 to $84 per yard.
• Value Cushions (Quick-Ship) Pre-made stock cushions available for quick shipment at lower price points for customers needing faster delivery.
• Designer Umbrella Collection Exclusive umbrella collection featuring Sunbrella fabrics available in six nature-inspired themes and multiple color combinations, launched in 2012 and featured in Florida Design magazine.
• First Frost Holiday Stockings Exclusive designer holiday stockings featured in Victoria magazine's November/December 2013 issue, available in multiple fabric combinations including Microfiber Velvet and Robert Allen Royal Damask.
• Commercial Buyer Program Dedicated B2B program offering custom commercial cushion solutions for hotels, restaurants, designers, institutions, and government agencies with preferred pricing, COM fabric options, CAD-to-cushion precision, no minimum order requirements, and acceptance of purchase orders.

Quantifiable outcome

• Served more than 250,000 homeowners and design professionals nationwide
• +2 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core, major, flagship and minor.

• Online Commerce Group, LLC (Parent Company)coreOthers · 24 May 2012Online Commerce Group, LLC is the parent company and sole owner of Cushion Source. OCG was established in 2004 and owns and operates multiple custom-focused e-commerce sites including cushionsource.com, umbrellasource.com, teakfurnitureoutlet.com, and outdoordrapes.com. OCG has been ranked in the Inc. 500/5000 list of fastest-growing privately-held companies for four consecutive years (2008-2011). Cushion Source Canada was launched as a wholly-owned subsidiary in 2012.
• Sunbrella (Glen Raven)coreTechnology or IntegrationSunbrella is a leading fabric brand providing fade-resistant, solution-dyed acrylic fabrics used extensively in Cushion Source's custom outdoor products. Sunbrella fabrics are Greenguard certified as low-emitting products. The Recycle My Sunbrella program reprocesses consumer Sunbrella waste into new yarns. Cushion Source recommends Sunbrella for any cushion, pillow, or drape exposed to direct sunlight.
• Kravet Inc.majorTechnology or IntegrationKravet Inc. is an industry leader in high-quality fabrics for the interior design trade, founded in 1918 and headquartered in Woodbury, New York. Kravet has acquired an impressive group of brands including Lee Jofa, Brunschwig & Fils, Donghia, and GP&J Baker. Cushion Source offers a large representation of Kravet fabrics for custom cushions and designer pillows.
• MaharammajorTechnology or IntegrationMaharam sets the pace in interior design with collections representing a high art equilibrium of form and function. Known for thoughtful approach to materiality and innovation with sustainability without losing luxury. Cushion Source makes Maharam fabrics available for custom cushions and designer pillows.
• OutduramajorTechnology or IntegrationOutdura is a leading outdoor fabric brand available through Cushion Source for custom cushions, pillows, and other outdoor applications.
• Pat Simpson (HGTV Host)flagshipGTM or Marketing PartnerPat Simpson, an HGTV Host and referred to as 'Television's Most Trusted Home Improvement Expert' and regular on NBC's Today Show, served as Cushion Source's national spokesperson starting in 2011. He appeared in national TV commercials airing on the Martha Stewart Show and HGTV programs.
• HouzzmajorGTM or Marketing PartnerHouzz is the leading platform for home remodeling and design with over 25 million users. Cushion Source maintains a professional profile on Houzz and won the Best of Houzz award for Customer Satisfaction in 2014 and 2015.
• FedEx (Shipping)minorOthersCushion Source works with FedEx for shipping and has negotiated significant reductions in packaging materials with the carrier. Products are wrapped in polysheeting rather than industry-standard corrugate boxes to reduce environmental impact.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Wayfair: Largest US online home goods marketplace with deep cushion, pillow, and outdoor seating assortment at mass-market price points. Comparable as a competing channel for cushion buyers but operates a marketplace model, not custom manufacturing.
• West Elm: Williams-Sonoma-owned modern home brand with indoor/outdoor cushions, pillows, and custom upholstery programs. Comparable in premium soft-goods merchandising and DTC strength, though broader in assortment than Cushion Source.
• Pottery Barn: National home furnishings retailer selling indoor and outdoor cushions, pillows, and slipcovers as part of a much broader furniture assortment. Comparable as a competing purchase destination for premium cushions and pillows but not custom-manufacturing-led.

Direct peers

• Serena & Lily: Lifestyle home brand offering premium indoor and outdoor cushions, pillows, and drapery with a strong custom-fabric story. Comparable to Cushion Source in premium soft-goods assortment and DTC e-commerce model targeting design-minded homeowners.
• Frontgate: Direct-to-consumer home brand specializing in premium outdoor and indoor cushions, umbrellas, and outdoor furnishings. Closely comparable to Cushion Source in custom outdoor soft goods, hospitality-grade quality, and designer fabric positioning.
• Ballard Designs: Catalog and online retailer of custom upholstery, designer fabrics, and home furnishings including custom cushions and pillows. Comparable to Cushion Source in designer-fabric access, custom sizing, and direct-to-consumer home soft-goods model.
• Pillow Perfect: Designer and manufacturer of decorative outdoor and indoor pillows and cushions, including custom options for hospitality. Comparable to Cushion Source in custom outdoor pillow/cushion manufacturing and Sunbrella-based product line.
• Arhaus: Specialty home furnishings retailer offering custom upholstery, cushions, and pillows with in-house and partner fabric collections. Comparable to Cushion Source in custom-made soft goods for residential and contract clients.

Others

• Sunbrella (Glen Raven): Leading performance fabric brand whose outdoor textiles underpin most premium custom cushion makers. Comparable as the upstream fabric supplier and ecosystem partner Cushion Source depends on for outdoor cushions, drapes, and umbrellas.

Emerging players

• The Cushion Lab: DTC custom cushion and pillow brand focused on ergonomic and comfort-driven indoor cushions with online configurators. Comparable in DTC custom cushion model and configurator-led purchase flow, though more weighted to indoor comfort than outdoor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/CushionSource
• Facebookfacebook.com/CushionSource
• Instagraminstagram.com/cushionsource
• Xx.com/cushionsource
• LinkedInlinkedin.com/company/cushion-source

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cushion Source