What FACTUR does

FACTUR Billing Solutions GmbH is a German process and IT services provider founded in 2002 as a spin-off of Stadtwerke Aachen AG (STAWAG) and headquartered in Aachen, Germany. The company serves municipal utilities (Stadtwerke), sales/distribution companies (Vertriebsgesellschaften), and grid/network operators (Netzgesellschaften) across the German energy market, delivering an integrated portfolio that combines energy-sector process expertise with deep SAP IS-U technical know-how. As of 2025 the company operates with approximately 280 employees and is wholly owned by STAWAG.

The core technology platform is SAP IS-U (Industry-Specific Utility), supplemented by SAP EDM, SAP BW, SAP FICA, SAP CI, and SAP S/4HANA Utilities, with complementary integrations including Wilken ENER:GY (via the Wilken PRO GmbH joint venture), the B2Bbp market communication platform from Next Level Integration, procilon's proGOV/proTECTr AS4 communication stack, ENERGY4U's MaLoIdent4U API, and infrastructure delivered with regio iT. FACTUR has developed proprietary tools such as the FACTUR Migrationsworkbench (used for multi-million-record master-data migrations), a hybrid AS2/AS4 communication bridge, automated LBS/UTILMD master-data exports, and dynamic tariff configurations on SAP IS-U. The offering is organized into two pillars: (1) process services covering sales-side (customer service, consumption data processing, billing, payment and receivables management, network usage management) and network-side (meter reading, network billing, balancing, supplier switching); and (2) IT services covering consulting and implementation, application management (SLA-based), and full IT operations. Service depth ranges from individual process support through Application Service Providing (ASP) to full Business Process Outsourcing (BPO) including system administration.

FACTUR generates revenue primarily through long-term managed services and BPO contracts with German municipal and regional utilities, supplemented by project-based consulting, application management subscriptions, and infrastructure management delivered jointly with regio iT. The go-to-market is exclusively direct enterprise sales, led by named key account management (Wolfgang Maaßen and Wolfgang Tiling), supported by industry participation at E-world energy & water and referral-driven acquisition. Pricing is not publicly disclosed and contracts are custom-quoted per scope. The customer base includes STAWAG, Hamburger Energiewerke, Regionetz, MONTANA Energieversorgung, Stadtwerke Ulm/Neu-Ulm, Stadtwerke Trier, Greenpeace Energy, WINGAS Sales, and energieGUT, with several relationships spanning 15+ years.

Name

FACTUR

Legal name

FACTUR Billing Solutions GmbH

Website

https://factur.de

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

FACTUR is a German process and IT services provider for municipal utilities, sales companies, and grid operators in the German energy market. Built on SAP IS-U, it delivers BPO, application management, IT consulting, and managed infrastructure services to Stadtwerke and energy enterprises.

Ownership category

akta.pro rank

Product category

Energy Utility IT and Process Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

Keywords

• Energy utility services
• SAP IS-U consulting
• Business process outsourcing
• Market communication services
• Municipal utility IT

Headquarters

HQ city

Aachen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Business Process Outsourcing (BPO) / Full-Service: FACTUR operates as a Business Service Provider (BPO) offering comprehensive process outsourcing. Services span the entire energy utility value chain: customer service, market communication, reading/measurement, billing, payment management, and receivables management. Revenue is generated through long-term managed services contracts, typically structured as multi-year agreements with service level commitments.
2. Application Service Providing (ASP): FACTUR provides application management services including system support, dispatching, user management, functional/technical incident resolution, and requirement intake. Delivered under SLA agreements with defined reaction and resolution times.
3. IT Consulting and Implementation Projects: Project-based consulting engagements including process consulting, IT consulting, system setup, migration, test coordination, and implementation of regulatory-driven changes (e.g., MaKo, LFW24, AS4, dynamic tariffs). One-time project fees.
4. IT Operations and Infrastructure Management: Data center operations, IT infrastructure management, backup/recovery, update/upgrade management, license management, and security monitoring services. Delivered in partnership with regio iT.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

FACTUR provides end-to-end process and IT services for the German energy market, serving municipal utilities (Stadtwerke), sales companies (Vertriebsgesellschaften), and distribution network operators (Netzgesellschaften). The offering is anchored on SAP IS-U as the core billing and customer management platform, and covers sales-side processes (customer service, consumption data processing, billing, payment and receivables management), network-side processes (meter reading, network usage billing, balancing, supplier switching), and full IT services from consulting and implementation through application management to IT operations. Service depth ranges from individual process support through Application Service Providing (ASP) to full Business Process Outsourcing (BPO) including system management.

Product overview

FACTUR is a process and IT services provider for the German energy market, primarily serving city utilities (Stadtwerke), sales companies (Vertriebsgesellschaften), and network operators (Netzgesellschaften). FACTUR does not offer a packaged software product in the traditional sense; rather, it provides a bundled portfolio of process services and IT services centered around SAP IS-U as the core billing/customer system. The offering is organized into two main pillars: (1) Process Services covering sales-side processes (customer service, consumption data processing, billing, payment management, receivables management, network usage management) and network-side processes (customer service, meter reading, network usage billing, excess/deficit quantity billing, balancing, supplier switching); and (2) IT Services covering consulting and implementation, application management, and IT operations. FACTUR's core technology platform is SAP IS-U (with EDM, PI, BW components), supplemented by the Wilken ENER:GY billing solution (via the Wilken PRO GmbH joint venture), the B2Bbp market communication platform, and various complementary tools. The service delivery model ranges from individual process support and Application Service Providing (ASP) to full Business Process Outsourcing (BPO) including system management.

Differentiator

Problem solved

Functional benefit

Products and services

• Sales Process Services (Prozessdienstleistungen: Vertrieb) Sales-side process services covering the entire customer lifecycle in electricity and gas, including customer service/acquisition, consumption data processing, billing, payment and receivables management, and network usage management. Targeted at energy sales companies (Vertriebsgesellschaften) and integrated utilities.
• Network Process Services (Prozessdienstleistungen: Netz) Network-side process services for distribution network operators, covering meter reading, consumption data determination, network usage billing, excess/deficit quantity billing, balancing, payment and receivables management, and supplier switching processes. Targeted at German electricity and gas network operators (Netzgesellschaften).
• IT Consulting and Implementation Services IT consulting and implementation services including process consulting, IT consulting, system setup, concept/system development, migration, and test coordination for energy market systems. Targeted at energy utilities undertaking system or process transformations.
• Application Management Services Application management covering system support, helpdesk/hotline, ticket-based request management, dispatching, user and permission administration, and functional/technical troubleshooting. Delivered under SLA agreements with defined reaction and resolution times for SAP IS-U-based systems.
• IT Operations Services (IT-Betrieb) IT operations including data center operations, IT infrastructure management, SLA-based availability monitoring, backup/recovery, data protection, maintenance, update/upgrade management, and license management. Delivered in partnership with regio iT with redundant data storage across distributed locations.

Quantifiable outcome

• MONTANA customer base grew >50% in first year of BPO partnership with FACTUR
• +7 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core, minor and major.

• Wilken GmbH (and Wilken PRO GmbH)coreStrategic or Co-development Partner · 1 January 2016In 2016, FACTUR and Wilken GmbH co-founded Wilken PRO GmbH as an energy-sector process service provider. Wilken provides the ENER:GY billing solution, which FACTUR uses alongside its SAP IS-U services. The partnership combines Wilken's software with FACTUR's process expertise to serve the German energy market. The partnership evolved from a 2015 cooperation agreement that identified synergies from combining IT and process know-how.
• FourManagement GmbHminorStrategic or Co-development Partner · 1 January 2012FACTUR participated in the founding of FourManagement GmbH in 2012 as a strategic business development initiative.
• regio iT gesellschaft für informationstechnologie mbHcoreTechnology or Integrationregio iT provides FACTUR's IT infrastructure and data center operations. The partnership includes redundant data storage at distributed locations, enabling rapid failover. regio iT also provides desktop services and print/mailing operations. FACTUR has collaborated with regio iT on multiple customer projects including AS4 transitions, B2B restructuring, and MSB billing implementations.
• SAPcoreTechnology or IntegrationFACTUR operates as a close SAP partner, implementing SAP IS-U for German energy utilities. The company is described as standing in close partnership with SAP, contributing market knowledge to SAP's requirements process and supporting efficient pilot projects. FACTUR committed in 2021 to continue using SAP's billing solution for the future after evaluating alternatives.
• Next Level Integration GmbH (NLI)majorTechnology or IntegrationNLI provides the B2B by practice market communication solution used by FACTUR's customers. FACTUR has implemented and restructured this solution for multiple customers (e.g., MaKo 2020, B2B restructuring for STAWAG/Regionetz), integrating it with SAP IS-U and managing format changes and process adaptations.
• procilon IT-Solutions GmbHmajorTechnology or Integrationprocilon provides the proGOV Secure Mail Gateway and proTECTr-Cloud AS4 communication solution used in FACTUR's market communication implementations. FACTUR collaborated with procilon on AS4 transitions for both electricity and gas market segments, implementing secure document signing and encrypted communication per BSI requirements.
• VSE AGminorImplementation/ SI/ Consulting PartnerVSE AG provided and implemented the EEG3 functional module (add-on to SAP) used in the Regionetz EEG3 project. FACTUR served as project lead and system integrator, with VSE AG providing the SAP add-on component.
• CONUTI GmbHminorImplementation/ SI/ Consulting PartnerCONUTI participated in the B2B restructuring project alongside regio iT and FACTUR, providing consulting on market communication infrastructure analysis and restructuring.
• Trianel GmbHminorStrategic or Co-development PartnerTrianel GmbH handles partial balance group management (Bilanzkreismanagement) for MONTANA's operations managed by FACTUR. This represents a cooperative arrangement in the German energy trading and balancing market.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• KISTERS AG: Provider of software solutions for energy data management, forecasting, and trading across European energy markets. KISTERS overlaps with FACTUR in energy market data and metering workflows and is a comparable German-headquartered energy IT specialist.
• SIV.AG: German IT services provider for the energy industry, owned by envia Mitteldeutsche Energie. SIV.AG delivers process and IT services to utilities (network operators, suppliers, municipal utilities) on a similar model to FACTUR and is one of the closest comparable German energy-IT specialists.
• regio iT GmbH: Municipal-utility-owned IT service provider based in Aachen, partnering with FACTUR on data center operations and infrastructure. regio iT delivers comparable IT operations, application management, and infrastructure services to Stadtwerke and municipal administrations in the same regional market.
• Schleupen AG: German software and services provider specializing in billing, CRM, and IT operations for municipal utilities and energy suppliers. Schleupen directly competes with FACTUR in the German Stadtwerke IT outsourcing and process services market, particularly with its CS/Energy suite and ASP/BPO delivery model.
• Wilken GmbH: Provider of the Wilken ENER:GY billing platform for German utilities and FACTUR's joint venture partner in Wilken PRO GmbH. Wilken competes with FACTUR in the energy billing process services market while also being a complementary software partner, making it both a direct and ecosystem peer.
• Robotron Datenbank-Software GmbH: German software and services firm focused on energy data management, smart metering, and market communication for utilities. Robotron overlaps with FACTUR in meter data processing, market communication infrastructure, and regulatory IT implementations for German Stadtwerke.

Regional players

• Count+Care GmbH: German IT services provider for utilities, formerly part of the Mainova Group, delivering SAP-based billing and process services to municipal and regional energy companies. Count+Care overlaps with FACTUR in SAP-driven utility IT services but is more regionally focused on the Frankfurt/Hessen market.

Broad incumbents

• T-Systems (Deutsche Telekom): Major German IT services and systems integration provider with a dedicated energy industry practice serving utilities across Europe. T-Systems competes with FACTUR on large-scale IT operations, SAP transformations, and managed services for German Stadtwerke.
• Sopra Steria: European IT services and consulting firm with an established German energy and utilities practice. Sopra Steria competes with FACTUR for IT consulting, SAP, and managed services engagements with German energy companies, leveraging significantly larger scale and cross-sector capability.
• Arvato (Bertelsmann): Large global BPO and customer experience provider with dedicated financial services and utilities verticals including energy billing services in Germany. Arvato competes with FACTUR for managed services and BPO contracts with German utilities but operates at much greater scale across multiple industries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FACTUR