What HenryCare does

HenryCare is an Australian privately-held company founded in 1956, headquartered in Padstow, NSW (with operational presence across all Australian states and territories). The company designs, manufactures, and installs home modifications and assistive technology for people with mobility needs, serving government-funded programs (DVA, NDIS, iCARE, and the forthcoming Support at Home Program) and private clients. Its portfolio spans three product categories: non-structural modifications (ramps, grab rails, handrails, step modifications, shower and toilet aids), complex modifications (external access ramps, level access bathrooms), and assistive technology (ceiling hoists, automatic doors, pool hoists, stair climbers, smart housing systems, bidets, walk-in baths).

The company operates an in-house metal and timber fabrication workshop that produces customized grab rails, handrails, ramps, and bathroom aids from galvanised steel, stainless steel, and timber, enabling bespoke solutions beyond catalogue items. Two proprietary online portals — OT Connection (for Occupational Therapists to submit and track job requests) and Supplier Portal (for builders/installers to view and complete allocated jobs) — provide workflow infrastructure that binds prescribers and trade partners to HenryCare's national job pipeline. The core technology is therefore a combination of physical fabrication capability and lightweight workflow software rather than a software-defined platform.

HenryCare's business model is hybrid B2B/B2B2C. Revenue is generated through one-time product sales and professional installation services, with pricing quote-based per project. Distribution occurs via direct sales (phone, website), referrals from prescribing Occupational Therapists, and partnerships with government programs. The Aidacare partnership extends NDIS reach, while a national service partner network supports regional delivery. Customer concentration sits primarily in government-funded channels, with private homeowners as a secondary segment.

Name

HenryCare

Legal name

HenryCare

Website

https://henrycare.com.au

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

11–50 employees

Short description

HenryCare is an Australian private company, operating since 1956, that designs, manufactures, and installs home modifications and assistive technology for people with mobility needs, serving government programs (DVA, NDIS, iCARE, Support at Home) and private clients nationwide.

Ownership category

akta.pro rank

Product category

Home Modification Services

NAICS

Surgical Appliance and Supplies Manufacturing (339113), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)

akta.pro primary industry

Grab Bars, Handrails & Bathroom Safety Installations (HSABAJAC)

akta.pro secondary industries

Ramp & Entryway Accessibility (Ramps, Railings, Thresholds) (HSAPANAB), Assistive Technology, Adaptive Equipment & Home Exercise Program Training In-Home (HSABADAN), Door Widening, Hardware & Interior Accessibility Carpentry (HSABAJAF)

Keywords

• Home modifications
• Accessibility equipment
• Assistive technology
• Mobility solutions
• Aged care modifications

Headquarters

HQ city

Padstow

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Home Modification Products & Installation: HenryCare designs, manufactures, and installs home modification products including ramps, grab rails, handrails, bathroom modifications, and assistive technology. Revenue is generated through one-time product sales and installation services, typically funded through government programs (DVA, NDIS) or private payment.
2. Assistive Technology Supply & Installation: Supply and professional installation of assistive technology products including ceiling hoists, stair climbers, automatic doors, pool hoists, and smart home systems. Products sourced from Australian and international brands.
3. Custom Fabrication Services: Custom-made aids and modifications fabricated in-house to suit unique needs and homes, including grab rails, hand rails, access ramps, and bathroom aids.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

HenryCare designs, manufactures, and installs home modification products and assistive technology for people with mobility needs across Australia. The offering covers non-structural modifications (ramps, grab rails, handrails, bathroom aids), complex modifications (external ramps, level access bathrooms), and assistive technology (ceiling hoists, stair climbers, pool hoists, automatic doors, smart housing systems, walk-in baths). Delivery is end-to-end from clinical prescription through in-house custom fabrication to professional installation, funded privately or through DVA, NDIS, iCARE, and the Support at Home Program.

Product overview

HenryCare offers a comprehensive home modifications portfolio structured around three main categories: Non-Structural Modifications (ramps, grab rails, handrails, step modifications, magnetic door catches, non-slip treatments, shower modifications, plumbing fixtures, toilet support, pool steps, raisers, and hose reels), Complex Modifications (external access ramps and level access bathrooms), and Assistive Technology (ceiling hoists, automatic doors, pool hoists, stair climbers, smart housing systems, bidets, shower bays, and walk-in baths). The company provides end-to-end services from design through in-house manufacturing to professional installation, supported by an online task management platform for occupational therapists (OT Connection) and a Supplier Portal for trade partners. HenryCare operates as a one-stop-shop for home modifications across Australia, serving government agencies (DVA, NDIS) and private clients.

Differentiator

Problem solved

Functional benefit

Brands

• OT Connection: Online task management system for Occupational Therapists and Case Managers to manage HomeMods jobs, submit requests, track progress, and view client details.
• Supplier Portal

Products and services

• Ramps

Quantifiable outcome

• Delivered more DVA Home Modification projects to Veterans than any other provider
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• AidacarecoreStrategic or Co-development PartnerThrough partnership with Aidacare, HenryCare is well-positioned to provide NDIS clients with a comprehensive range of Home Modification solutions. Aidacare is a major provider of assistive technology and home modification equipment in Australia.
• NDIS (National Disability Insurance Scheme)coreStrategic or Co-development PartnerHenryCare is an NDIS-registered provider specializing in major and minor home modifications for people with mobility and access needs. Through their partnership with Aidacare and direct NDIS registration, they provide comprehensive home modification solutions.
• DVA (Department of Veterans' Affairs)coreStrategic or Co-development PartnerHenryCare has a proud legacy of supporting Veterans and their families, having delivered more DVA Home Modification projects than any other supplier. They are an authorized DVA provider for home modifications.
• iCARE (Insurance and Care NSW)minorStrategic or Co-development PartnerHenryCare works with iCARE to deliver support to people injured at work or through sporting activities. Their range of hoist systems contributes to the daily lives of individuals with limited mobility.
• Support at Home ProgramminorStrategic or Co-development PartnerAs a leading provider of Home Modification and Assistive Technology installations, HenryCare is positioned to support older Australians in receiving solutions that meet their assessed needs under the new Support at Home Program effective November 1, 2025.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Etac: Etac is a Scandinavian developer of mobility, bathroom safety, transfer and assistive living products sold across Europe, North America and Australia. It competes with HenryCare on bathroom aids, hoists and daily living equipment, but without HenryCare's custom fabrication or installation services.
• Arjo: Arjo is a global manufacturer and supplier of medical beds, patient handling and hygiene equipment for hospitals, aged care and home care. It is comparable to HenryCare's assistive technology/hygiene equipment lines but operates globally and through institutional channels.
• Permobil: Permobil manufactures powered wheelchairs, seating and mobility solutions globally. It is comparable in the broader mobility/assistive technology category, particularly to HenryCare's ceiling hoist and complex assistive technology offerings, though focused on higher-end mobility devices.
• Tunstall Healthcare: Tunstall is a larger Australian/international provider of telecare, assistive technology and connected health solutions. It overlaps with HenryCare's assistive technology and aged-care positioning but operates at a broader portfolio level (monitoring, software, services).
• Invacare: Invacare is a global manufacturer of wheelchairs, mobility, bathroom safety and homecare equipment. It overlaps with HenryCare's product categories (grab rails, mobility aids, assistive technology) but competes as a global brand rather than a local installation specialist.
• Sunrise Medical: Sunrise Medical designs and manufactures wheelchairs, mobility scooters and seating systems worldwide. It is a broad incumbent adjacent to HenryCare's mobility and assistive technology product set, with deeper R&D in wheelchairs but no home modification installation model.
• Drive DeVilbiss Healthcare: Drive DeVilbiss manufactures and distributes a wide range of homecare, mobility and bathroom safety products globally, including in Australia. It is a broad-line competitor to HenryCare's catalogue of rails, ramps, commodes and assistive devices, with greater scale but less custom installation.

Direct peers

• Aidacare: Aidacare is a major Australian provider of assistive technology and home modification equipment, and is HenryCare's explicit NDIS partner. It is directly comparable as a fellow B2B/B2C supplier of mobility, bathroom, and accessibility products into NDIS, aged care and hospital channels in Australia.
• HomeMods (Care Connect): Care Connect's HomeMods division delivers government-funded minor and major home modifications across Australia, including DVA and aged-care programs. It competes head-to-head with HenryCare for the same OT-prescribed modification work and shares the same funding channels.

Regional players

• Mobility Hire & Sales: Mobility Hire & Sales is an Australian retailer/renter of mobility scooters, wheelchairs and assistive equipment. While it does not perform custom home modifications, it competes for some of the same end-customer assistive technology spend in the Australian market.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HenryCare