iLiveIT
iLiveIt is a South African-headquartered CCM platform provider, founded in 2011, that enables large enterprises to design, produce, and deliver hyper-personalised customer communications across email, SMS, MMS, video, HTML, and PDF at scale. It serves large telcos, banks, insurers, and retailers, with offices in South Africa, Australia, and Greece.
- Company typePrivate
- Founded2011
- HeadquartersSunshine, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What iLiveIT does
iLiveIt is a South African-headquartered Customer Communications Management (CCM) platform provider, founded in 2011, that enables large enterprises to design, produce, and deliver hyper-personalised customer communications across any channel, format, and device at scale. The core offering, the iLiveIt Personalised Communication Engine, is a unified platform built from the ground up on proprietary software, integrating a Data Preparation Suite (data verification, cleaning, secure encrypted storage, single-source-of-truth mapping), a Touchpoint Creation Suite (dynamic composition of millions of personalised touchpoints), an Omni-Channel Delivery Hub (email, MMS, SMS, In-App, messenger-bots, USSD, AFP, paper), and an Experience Tracker Portal for customer-service access to audit logs. Differentiating technical assets include Super-Compression Technology that compresses 30MB+ video files to under 250KB and Rapid Dynamic Personalised Video (RDPV) production with personalised audio tracks.
The company serves large enterprises with more than 50,000 customers in Telecommunications, Banking and Finance, Insurance, Retail, Utilities, and Mining/Energy, with named clients including Telkom, MTN, First National Bank, Standard Bank, Capitec, Edgars (Edcon), Dis-Chem, Anglo American, Sasol, and BCX. Its business model is direct enterprise field sales with multiple engagement streams: Pilot/Project-Based engagements (most clients start here), Full-Service end-to-end engagements, Infrastructure/Technology support for agencies lacking scale capability, and Strategy Development services. Pricing is quote-based and undisclosed, with multi-year contracts and an emphasis on minimal set-up costs.
Operationally, iLiveIt is organised as iLiveIt Pty Ltd in South Africa (Honeydew, Johannesburg) with international expansion including iLiveIt Australia Pty Ltd (Sunshine Coast QLD and North Sydney NSW) and a European satellite office in Greece. The company is privately held and bootstrapped, with no disclosed external funding rounds, 11-50 employees, and 700M+ personalised touchpoints delivered on behalf of clients since inception.
iLiveIT firmographics
Firmographics- Name
- iLiveIT
- Legal name
- iLiveIt Pty Ltd
- Website
- https://iliveit.co.za
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- iLiveIt is a South African-headquartered CCM platform provider, founded in 2011, that enables large enterprises to design, produce, and deliver hyper-personalised customer communications across email, SMS, MMS, video, HTML, and PDF at scale. It serves large telcos, banks, insurers, and retailers, with offices in South Africa, Australia, and Greece.
- Ownership category
- akta.pro rank
iLiveIT industry classification
Industry- Product category
- Customer Communications Management (CCM) Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design Services (541512), Advertising Agencies (541810)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Direct Mail Advertising Services (7331)
- akta.pro primary industry
- Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)
- akta.pro secondary industries
- Telecom & ISP Personalization (plans, content, churn/next-best-action) (HDAAAGAM), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where iLiveIT is headquartered
LocationHeadquarters
- HQ city
- Sunshine
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
iLiveIT business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Full-Service Engagements: Comprehensive end-to-end creative, production and delivery of personalised digital touchpoints and paper documents delivered to millions of customers cost-efficiently on or offline. Clients can move from design and planning to execution in less than a month.
- Pilot/Project-Based Engagements: Single-step engagements starting with a pilot to test and measure benefits of personalisation. Also available for tactical campaigns or one-off initiatives with quoted pricing.
- Infrastructure/Technology Support: Technology platform provided to agencies and marketing teams lacking the technical infrastructure to deliver personalisation at scale
- Strategy Development Services: Auditing current capabilities, developing personalised customer communication strategies and roadmaps
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Pilot or Project-Based - Most clients start here |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
iLiveIT product offering
Product offeringCore offering
iLiveIT provides an end-to-end Customer Communications Management (CCM) software and services platform — the Personalised Communication Engine — that designs, produces, manages and delivers hyper-personalised customer touchpoints across any channel, format and device at enterprise scale. The offering combines proprietary platform technology (data preparation, touchpoint creation, omni-channel delivery, artefact archiving, experience tracking, super-compression video and rule-based personalisation) with professional services including strategy design, touchpoint design and performance reporting. Clients typically enter via a pilot before scaling to full-service or infrastructure engagements.
Product overview
iLiveIt is a trailblazing suite of technology, services, and solutions for hyper-personalised customer communications at scale. The core offering is the iLiveIt Personalised Communication Engine — a unified CCM (Customer Communications Management) platform that adapts to client needs as an all-in-one resource. The platform integrates multiple touch-point modules including Hyper-Personalised Email, Personalised MMS, Personalised SMS, Personalised Video (RDPV), Personalised HTML, and Interactive PDFs. Supporting platform modules include the Data Preparation Suite for data verification and management, Touchpoint Creation Suite for dynamic content production, Omni-Channel Delivery Hub for multi-channel distribution, Experience Tracker Portal for customer service access, and Artifact Manager for storage and archiving. The portfolio is complemented by Strategy Design Services, Performance Report Services, and Touchpoint Design Services. Key differentiating technology includes Super-Compression Technology for reducing video file sizes over 100x and Multi-Channel Failover Planning for automated channel switching.
Differentiator
Problem solved
Functional benefit
Products and services
- iLiveIt Personalised Communication Engine Unified CCM platform that designs, produces, manages and delivers hyper-personalised customer communications across any channel, format and device at enterprise scale for large organisations with 50,000+ customers.
- Hyper-Personalised Email Mass personalisation of email at scale — millions of dynamically composed emails with personalised messages, images, interactive elements, secure payment portals and at-a-glance statement summaries.
- Personalised MMS Multimedia messaging personalisation delivering personalised images, video, audio and animations directly to customers' smartphones at scale.
- Personalised SMS Text messaging campaigns delivered at scale with high-level personalisation, including Rich SMS capability to embed thumbnail images and video previews on mobile devices.
- Personalised Video (RDPV) Rapid Dynamic Personalised Video production that composes millions of personalised animated videos dynamically at scale, with personalised audio tracks, slideshows, moving word-art, storyboards and interactive elements.
- Personalised HTML Fully responsive personalised web-landing pages and HTML campaigns composed dynamically at scale with embedded video, offers and e-commerce functionality.
- Interactive PDFs Personalised PDF documents embedding video, hyperlinks, sound clips, bookmarks and compliant electronic-signature fields with one-click send-back functionality.
- Strategy Design Services Consulting engagements that audit current personalisation capabilities and develop personalised customer-communication strategies and roadmaps aligned to enterprise business agendas, data capabilities and future goals.
- Touchpoint Design Service Specialist creative services for designing personalised touchpoints for any channel, format or device, including full-service personalised video production capabilities.
- Performance Report Services Ongoing tracking or one-off performance reports delivered on-demand or as needed, with data-based learning and continuous-improvement tools for personalisation programmes.
Companies that use iLiveIT
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles1 record
iLiveIT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature8 records
iLiveIT partnerships and signals
Strategic signalScale indicators4 records
Recent moves7 records
Expansion highlights5 records
iLiveIT competitors and assessment
Company assessmentRegional players
- Flytxt: Telecom-focused AI customer engagement and personalisation platform headquartered in the Netherlands with strong presence in emerging markets. Directly comparable to iLiveIt's telecom vertical focus and personalisation engine, though operates at larger scale and with deeper telecom specialisation.
Direct peers
- Smart Communications: Cloud-based CCM platform for regulated industries, particularly financial services and insurance, focused on customer correspondence, onboarding, and statements. Closely comparable to iLiveIt's personalised statement, billing, and onboarding use cases with a similar mid-market enterprise focus.
- Messagepoint: CCM platform specialising in customer communications management for financial services, insurance, and healthcare. Competes with iLiveIt on personalised statement and regulatory communication use cases with similar enterprise customer profiles.
- Precisely Engage (Innovyx by NetSol Technologies): Customer communications and personalised document delivery solution used by financial services and telecom enterprises for billing, statements, and notices. Directly competes with iLiveIt in the enterprise CCM space with similar channel-agnostic delivery capabilities.
- Doxim: CCM and customer engagement hub for financial services, utilities, and healthcare, delivering personalised statements, bills, and notices across digital and print channels. Directly comparable to iLiveIt on enterprise CCM core functionality and target verticals.
Emerging players
- Selligent (Marigold Engage): Omnichannel marketing and customer engagement platform for retail, financial services, and telecom enterprises. Comparable on multi-channel personalised campaign delivery, with a broader marketing-automation orientation than iLiveIt's communications-focused core.
- CSS Infotech: Provider of CCM and document automation solutions for banking, insurance, and telecom clients, including multi-channel personalised communications. Comparable emerging competitor in the broader CCM space with regional delivery focus.
Broad incumbents
- Adobe Experience Manager (Adobe Campaign): Enterprise marketing technology suite including campaign orchestration, personalisation, and multi-channel delivery at scale. Comparable to iLiveIt's omni-channel personalised communications capabilities but as part of a much broader marketing and CX stack.
- OpenText Exstream (OpenText Communications): Enterprise CCM and customer communications suite from OpenText, used by large banks, insurers, and telcos for personalised statement, billing, and regulatory communications. Comparable on core CCM functionality, with much broader enterprise software footprint.
- Quadient: Global customer communications management (CCM) and customer experience platform serving large enterprises across banking, insurance, and utilities. Directly comparable to iLiveIt on the CCM core but operates at vastly larger scale with a much broader product portfolio including mail automation and accounts receivable.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
iLiveIT social profiles
Digital presenceiLiveIT compliance and trust
Trust signalCompliance2 records
iLiveIT financial estimates
Financial estimateRevenue estimate
Valuation estimate
iLiveIT leadership team
Management profileNumber of profiles
Profiles2 records
iLiveIT subsidiaries and ownership
Company hierarchySubsidiaries1 record
iLiveIT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iLiveIT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iLiveIT
What does iLiveIT do?
iLiveIT provides an end-to-end Customer Communications Management (CCM) software and services platform — the Personalised Communication Engine — that designs, produces, manages and delivers hyper-personalised customer touchpoints across any channel, format and device at enterprise scale. The offering combines proprietary platform technology (data preparation, touchpoint creation, omni-channel delivery, artefact archiving, experience tracking, super-compression video and rule-based personalisation) with professional services including strategy design, touchpoint design and performance reporting. Clients typically enter via a pilot before scaling to full-service or infrastructure engagements.
Is iLiveIT a public or private company?
iLiveIT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was iLiveIT founded?
iLiveIT was founded in 2011. It employs 11 to 50 people.
Where is iLiveIT based?
iLiveIT is headquartered in Sunshine, Australia, in the Oceania region.
How does iLiveIT make money?
Four revenue lines are on record. Full-Service Engagements are the primary driver. The others are pilot/Project-Based Engagements, infrastructure/Technology Support and strategy Development Services.
Who are iLiveIT's main competitors?
Flytxt is listed as a regional player. Direct peers are Smart Communications, Messagepoint, Precisely Engage (Innovyx by NetSol Technologies) and Doxim. Emerging players are Selligent (Marigold Engage) and CSS Infotech. Broad incumbents are Adobe Experience Manager (Adobe Campaign), OpenText Exstream (OpenText Communications) and Quadient.
Does iLiveIT have an API?
No public API is recorded for iLiveIT.
What industry is iLiveIT in?
iLiveIT's product category is Customer Communications Management (CCM) Software. Its primary akta.pro industry code is MPAAAIAL, Customer Communications Management (CCM) & Transactional Messaging, with a secondary code of HDAAAGAM, Telecom & ISP Personalization (plans, content, churn/next-best-action). Its NAICS code is 518 and its SIC code is 7372.