Duplex
Duplex Cleaning Machines Ltd is a UK-based, privately-held supplier of commercial steam cleaning and floor care equipment, hand-built in Italy, serving care homes, NHS, education, facilities management, hospitality, and veterinary operators across the UK through direct sales and a dealer network.
- Company typePrivate
- Founded1986
- HeadquartersWhitstable, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingHardware or Manufacturing
What Duplex does
Duplex Cleaning Machines Ltd is a UK-based, privately-held supplier of commercial and industrial steam cleaning machines and floor care equipment, founded in 1986 and headquartered in Whitstable, Kent. The company distributes a broad product portfolio — floor steam cleaners (Duplex 340/420/620 Steam), floor cleaning machines, battery-powered hybrid machines, the Jet Vac and Steamtech vacuumated steam ranges, escalator cleaners, and specialist solutions (medical-spec, bed bug extermination, chewing gum removal) — all hand-built in Italy, primarily based on Tecnovap steam technology. Its core technical proposition is cylindrical brush and vacuumated steam technology delivering chemical-free cleaning, validated to kill 99.998% of bacteria, with multi-surface capability (carpets and hard floors from a single machine) and low water usage (~5% water content dry steam).
The company operates a hybrid go-to-market model combining a UK-wide direct field sales team (with regional BDM coverage including South West and Northern England & Scotland) and an established dealer/distributor network (Wightman & Parrish, Taymec Cleaning Systems), supported by free on-site demonstrations and after-sales service. Revenue is generated through four streams: hardware sales of cleaning equipment, recurring Preventative Maintenance Agreements (PMA) at £285–£450+VAT per year, engineer call-out service and repairs, and genuine parts and accessories. Pricing on hardware is quote-based, while PMAs offer multi-year and multi-machine discounts to lock in installed-base annuity.
Duplex targets six primary verticals — care homes, education, facilities management, hospitals, hotel & leisure, and veterinary — with named enterprise customers including Country Court, Charing Healthcare, Hallmark Care Homes, PDSA (since 2006), and Ark Boulton School. The business is owned and operated by Managing Director Kevin Scott, holds ISO 9001 accreditation for over 20 years, reports a 98% first-time fix rate across UK-wide engineer callouts, and operates without external institutional capital or private equity backing.
Duplex firmographics
Firmographics- Name
- Duplex
- Legal name
- Duplex Cleaning Machines Ltd
- Website
- https://duplex-cleaning.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Duplex Cleaning Machines Ltd is a UK-based, privately-held supplier of commercial steam cleaning and floor care equipment, hand-built in Italy, serving care homes, NHS, education, facilities management, hospitality, and veterinary operators across the UK through direct sales and a dealer network.
- Ownership category
- akta.pro rank
Duplex industry classification
Industry- Product category
- Commercial Cleaning Equipment
- NAICS
- Commercial and Service Industry Machinery Manufacturing (333310), Commercial and Service Industry Machinery Manufacturing (3333)
- SIC
- Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585)
- akta.pro primary industry
- Steam Cleaning & Sanitization Equipment (IMAHALAE)
- akta.pro secondary industry
- Floor Cleaning Equipment (Scrubbers, Sweepers, Burnishers) (IMAHALAA)
Keywords
Where Duplex is headquartered
LocationHeadquarters
- HQ city
- Whitstable
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Duplex business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Commercial Cleaning Equipment Sales: Sale of commercial and industrial steam cleaning machines and floor care equipment. Product range includes floor steam cleaners (Duplex 340, 420, 620), battery machines, escalator cleaners, chewing gum removal machines, and multi-surface steamers. Machines are hand-built in Italy.
- Preventative Maintenance Agreements (PMA): Annual service contracts providing scheduled maintenance visits (2 per year), parts discounts (20%), free PAT testing, and technical support. Pricing from £285 + VAT per year for standard machines, £450 + VAT for Steamtech machines.
- Service and Repairs: Engineer call-outs, back-to-base servicing, and repairs performed by company service engineers. One-off callouts and telephone technical support available.
- Genuine Parts and Accessories: Sale of replacement parts, brushes, chemicals, and accessories for Duplex machines. Parts lists available for all current and archive products.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Standard PMA - £285 + VAT per year for 2 service calls |
| Subscription | Annual | Steamtech Machine PMA - £450 + VAT per year for 2 service calls |
| Subscription | Multi-year contract | 3-Year PMA Commitment - Additional 10% discount |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels11 records
Duplex product offering
Product offeringCore offering
Duplex designs, supplies and services a portfolio of commercial and industrial steam cleaning machines and floor care equipment. Its hand-built machines (manufactured in Italy) use cylindrical brush and vacuumated steam technology to wash, scrub, dry and sanitise carpets and hard floors, often without chemicals. The company also sells battery-powered hybrid cleaners, escalator cleaners, gum removal machines, and bed bug treatment systems, supported by Preventative Maintenance Agreements and engineer call-out servicing across the UK.
Product overview
Duplex is a commercial and industrial cleaning equipment company offering a comprehensive portfolio of steam cleaning machines and floor care equipment. The product range consists of multiple product lines: Floor Steam Cleaners (Duplex 340 Steam, Duplex 420 Steam, Duplex 620 Steam+) that clean and sanitise with steam; Floor Cleaning Machines (Duplex 280/340/420/620 in Standard and 110v variants plus battery-powered hybrid models); Battery Machines (280B, 340B Hybrid, 380B Turbo, 420B Hybrid, Ultra 45 cordless scrubber dryer); Steam Solutions including Jet Vac range (Alpha, Eco, Compact, Ultima), Jet Steam Professional, Janitorial Steam System, Steamtech 4000, and Evo 304 8 Bar; Escalator Solutions (Professional 550, Escalator Base 350); Specialist Solutions (Jet Vac Ultima Medical Spec, Steamtech 12000 415v, Evo Bed Bug Exterminator); and Chewing Gum Removal machines (Jet Vac Ultima Gum Go, Steamtech 4000 Gum Go). All machines are hand-built in Italy and the majority can be used for chemical-free cleaning. The company also offers Preventative Maintenance Agreements (PMA) for ongoing service and support.
Differentiator
Problem solved
Functional benefit
Products and services
- Duplex Floor Steam Cleaners
Quantifiable outcome
- Kills 99.998% of bacteria with steam cleaning
- +4 more outcomes
Companies that use Duplex
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles6 records
Duplex technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
Duplex partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor and core.
- GKP Film & PhotominorVideography and photography partner engaged for product video production at Mansion House hotel. Produced multi-angle shots, before-and-after sequences, drone footage, and behind-the-scenes content for social media, dealer materials, and training resources.
- Wightman & ParrishcoreUK cleaning equipment dealer based in the south of England. Duplex conducts training sessions and customer visits on behalf of Wightman & Parrish, demonstrating machines at end-customer sites such as nurseries. Partnership exemplifies dealer support programme for continued hands-on guidance.
- Taymec Cleaning Systems LtdcoreLong-term dealer based in South Wales. Partnership includes successful installations at customer facilities such as food production plants, with Taymec supplying Duplex machines alongside their own cleaning solutions.
- TecnovapcoreItalian manufacturer of steam cleaning technology. Service engineers carry genuine Duplex and Tecnovap parts for all core models. Products (Jet Vac range, Steamtech) are based on Tecnovap technology with over 30 years of combined experience.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Duplex competitors and assessment
Company assessmentMarket position
Weaknesses5 records
Competitive moat5 records
Key highlights6 records
Customer concentration
Duplex social profiles
Digital presenceDuplex compliance and trust
Trust signalCompliance3 records
Duplex financial estimates
Financial estimateRevenue estimate
Valuation estimate
Duplex leadership team
Management profileNumber of profiles
Profiles3 records
Duplex funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Duplex M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Duplex
What does Duplex do?
Duplex designs, supplies and services a portfolio of commercial and industrial steam cleaning machines and floor care equipment. Its hand-built machines (manufactured in Italy) use cylindrical brush and vacuumated steam technology to wash, scrub, dry and sanitise carpets and hard floors, often without chemicals. The company also sells battery-powered hybrid cleaners, escalator cleaners, gum removal machines, and bed bug treatment systems, supported by Preventative Maintenance Agreements and engineer call-out servicing across the UK.
Is Duplex a public or private company?
Duplex is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Duplex founded?
Duplex was founded in 1986. It employs 11 to 50 people.
Where is Duplex based?
Duplex is headquartered in Whitstable, United Kingdom, in the Europe region.
How does Duplex make money?
Four revenue lines are on record. Commercial Cleaning Equipment Sales are the primary driver. The others are preventative Maintenance Agreements (PMA), service and Repairs and genuine Parts and Accessories.
Does Duplex have an API?
No public API is recorded for Duplex.
What industry is Duplex in?
Duplex's product category is Commercial Cleaning Equipment. Its primary akta.pro industry code is IMAHALAE, Steam Cleaning & Sanitization Equipment, with a secondary code of IMAHALAA, Floor Cleaning Equipment (Scrubbers, Sweepers, Burnishers). Its NAICS code is 333310 and its SIC code is 3585.