Kassenärztliche Vereinigung Hessen

What Kassenärztliche Vereinigung Hessen does

Kassenärztliche Vereinigung Hessen (KVH) is a Körperschaft des öffentlichen Rechts (corporation under public law) established under German social security law (SGB V) and headquartered at Europa-Allee 90, Frankfurt am Main, with 1,001–5,000 employees. It holds the exclusive statutory mandate to organize ambulatory medical and psychotherapeutic care for statutory-insured patients in the state of Hessen, operating under state supervision of the Hessisches Ministerium für Soziales und Integration and coordination with the federal Kassenärztliche Bundesvereinigung (KBV). Membership is compulsory for all Vertragsärzte and Vertragspsychotherapeuten in Hessen who bill the statutory system.

KVH's service platform centres on the 116117 hotline, the Terminservicestelle (TSS) for appointment scheduling, and the Ärztlicher Bereitschaftsdienst (ÄBD), which runs 24/7 across 60+ emergency centers and two regional Dispositionszentralen (Nord in Kassel, Süd in Frankfurt). Member-facing infrastructure includes the KV-SafeNet secure billing portal (with Hybrid-DRG Webanwendung and integrated DRG grouper), the Praxisbörse for practice succession, the Arztsuche Hessen physician directory, the 116117 smartphone app, regional BeratungsCenters, and a unique nationwide EHV retirement-provision scheme. The discontinued Medibus mobile practice (July 2018 – December 2024) bridged healthcare gaps in North Hesse until permanent practices were established.

Revenue is not publicly disclosed; KVH is funded through statutory health-insurance contributions and member fees under public-law mechanisms, so no commercial pricing or go-to-market motion applies. The current Vorstand comprises Frank Dastych (Chairman, ENT specialist from Bad Arolsen) and Armin Beck (Deputy Chairman, GP from Hofheim), elected 30 November 2022 for a term running to 2028. Customers are the state's contracted physicians and psychotherapists (members) and the ~6 million statutory-insured patients they serve.

Name

Kassenärztliche Vereinigung Hessen

Legal name

Kassenärztliche Vereinigung Hessen (KVH)

Website

https://kvhessen.de

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Kassenärztliche Vereinigung Hessen is a statutory public-law corporation that organizes ambulatory medical and psychotherapeutic care for the ~6 million statutory-insured patients of Hessen, serving compulsory-member physicians and psychotherapists via the 116117 hotline, 60+ emergency centers, billing infrastructure, and member services.

Ownership category

akta.pro rank

Product category

Ambulatory Healthcare Administration Services

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (62111)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

akta.pro secondary industries

Provider Network, Credentialing & Contracting Support (BPAAAFAI), Specialist Referral & Appointment Booking Platforms (HLALALAB)

Keywords

• Ambulatory healthcare services
• Medical billing services
• Emergency medical dispatch
• Physician member services
• Appointment scheduling services

Headquarters

HQ city

Frankfurt

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Distribution channels6 records

Marketing channels8 records

Core offering

Kassenärztliche Vereinigung Hessen (KVH) organizes and coordinates ambulatory medical and psychotherapeutic care for statutory health insurance patients in the German state of Hessen. Its core offerings include the Ärztlicher Bereitschaftsdienst (ÄBD) emergency medical service accessible via the 116117 hotline and more than 60 centers, the Terminservicestelle (TSS) appointment scheduling service, secure billing and Hybrid-DRG submission via KV-SafeNet, and member advisory, quality management, and continuing education services for contracted physicians and psychotherapists.

Product overview

Kassenärztliche Vereinigung Hessen (KVH) operates as a platform of interconnected services for ambulatory medical care in the German state of Hessen. The core offerings include the Ärztlicher Bereitschaftsdienst (ÄBD) for emergency medical care outside practice hours and the Terminservicestelle (TSS) for appointment coordination. Supporting infrastructure includes the Hybrid-DRG Webanwendung for billing, the KV-SafeNet online billing portal, and the Arztsuche Hessen physician search directory. The Patientenservice 116117 serves as the central access point connecting patients to both appointment scheduling and emergency services. KVH also previously operated the Medibus mobile practice (discontinued December 2024) and manages the Praxisbörse for practice succession. The portfolio functions as an integrated system with the 116117 hotline serving as the primary entry point for patients seeking both routine appointments and urgent care.

Differentiator

Problem solved

Functional benefit

Brands

• Ärztlicher Bereitschaftsdienst (ÄBD) Hessen: Emergency medical service operating in over 60 centers across Hessen, accessible via the 116117 hotline.
• 116117 Patientenservice
• Terminservicestelle (TSS)
• Medibus

Products and services

• Ärztlicher Bereitschaftsdienst (ÄBD) The Ärztlicher Bereitschaftsdienst (ÄBD) is the medical on-call service organized by KVH that provides ambulatory medical care outside regular practice hours. It is available around the clock via the 116117 hotline and through over 60 ÄBD centers throughout Hesse, serving statutory insured patients who need non-emergency out-of-hours care.
• Terminservicestelle (TSS) The Terminservicestelle (TSS) is an appointment service center operated by KVH that helps statutory health insurance patients find timely appointments with primary care physicians, specialists, or psychotherapists in Hesse. It is reachable via the 116117 hotline, online via eterminservice.de, and via the 116117 mobile app.
• Hybrid-DRG Webanwendung The Hybrid-DRG Webanwendung is a web application for hybrid-DRG billing that includes an integrated DRG grouper and card reader connectivity. It enables physicians and psychotherapists to transmit Hybrid-DRG billing data securely to KVH, with a traffic light system indicating the status of billing cases.
• Online-Abrechnung (KV-SafeNet) Online-Abrechnung (KV-SafeNet) is the web-based billing portal that enables secure online submission of quarterly billing for physicians and psychotherapists. It is part of the KV-SafeNet network that connects all German Associations of Statutory Health Insurance Physicians (KVs).
• Praxisbörse Praxisbörse is a practice exchange platform operated by KVH that allows physicians and psychotherapists to find available practice seats or list their own seats for takeover in Hesse, supporting practice succession and establishment.
• Patientenservice 116117 Patientenservice 116117 is the central patient service hotline operated by KVH, providing free access to the appointment service (TSS) and medical on-call service (ÄBD) around the clock, connecting statutory insured patients in Hesse to appropriate ambulatory care.
• Arztsuche Hessen Arztsuche Hessen is a physician and psychotherapist search portal operated by KVH that allows patients to find appropriate practices in Hesse accepting statutory insurance, filtered by specialty and location.
• 116117 App The 116117 App is a smartphone application that lets patients independently book medical appointments with specialists and psychotherapists via mobile device, complementing the 116117 hotline and online portal.

Quantifiable outcome

• Medibus successfully bridged healthcare gap in underserved areas until sufficient physicians were recruited for permanent practices

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• KV-SafeNetcoreTechnology or IntegrationKV-SafeNet is the secure network infrastructure enabling KVH members to submit billing data online. It provides encrypted transmission and integrated DRG-Grouper functionality for Hybrid-DRG billing submissions with card reader connectivity.
• Hessisches Ministerium für Soziales und IntegrationcoreStrategic or Co-development PartnerThe ministry provides state supervision over KVH as a public law corporation. Collaboration on healthcare policy, emergency services (SaN project for emergency care improvement), and school-based psychotherapy initiatives.
• Kassenärztliche Bundesvereinigung (KBV)coreStrategic or Co-development PartnerNational-level umbrella organization that KVH works with on matters of billing regulations (EBM), quality standards, and healthcare policy implementation at the federal level.
• Zentralinstitut für die kassenärztliche Versorgung (Zi)minorStrategic or Co-development PartnerThe Zi conducts research and surveys (Zi-Praxis-Panel) that KVH participates in to gather data on practice economics and crisis resilience of medical practices in Hesse.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kassenärztliche Vereinigung Berlin: Berlin-based KV providing the same statutory ambulatory care coordination services. Comparable urban KV with similar service offerings including 116117 hotline management and physician member services.
• Kassenärztliche Vereinigung Baden-Württemberg: Regional KV for Baden-Württemberg, offering equivalent services (Terminservicestelle, ÄBD, billing portal) under the same SGB V framework. Directly comparable in mandate, structure, and product portfolio.
• Kassenärztliche Vereinigung Bayerns (KVB): Largest regional Kassenärztliche Vereinigung in Germany, serving ambulatory physicians and statutory insured patients in Bavaria. Operates the same statutory mandate model as KVH with parallel services (ÄBD, Terminservicestelle, online billing).
• Kassenärztliche Vereinigung Nordrhein: Regional KV serving North Rhine region with identical statutory mandate, operating parallel services including emergency care coordination, appointment service, and member billing. Most structurally comparable peer to KVH.
• Kassenärztliche Vereinigung Westfalen-Lippe: Westfalen-Lippe regional KV with parallel statutory mandate and service portfolio. Operates similar Terminservicestelle, emergency care coordination, and member billing infrastructure.

Emerging players

• Doctolib: Private digital appointment booking and practice management platform rapidly gaining share in Germany. Competes with KVH's Terminservicestelle in patient-facing scheduling and physician practice software.
• Zava (formerly DrEd): European digital telehealth provider offering online consultations and e-prescriptions. Adjacent competitor to KVH-coordinated ambulatory services, particularly for low-acuity digital-first patient flows.
• Medgate Deutschland: Telehealth provider offering remote consultations and triage. Comparable to the 116117/ÄBD service line, particularly relevant as Germany liberalizes telemedicine under recent regulatory reforms.

Broad incumbents

• Kassenärztliche Bundesvereinigung (KBV): National umbrella organization of all 17 regional KVs. Sets federal standards for billing (EBM), quality, and IT. Functions as KVH's strategic coordinator and federal policy representative rather than a direct operational competitor.

Regional players

• AOK Hessen: Statutory health insurance fund operating in Hesse, working closely with KVH on billing, contracts, and care provision. Regional counterpart in the SHI ecosystem rather than direct competitor but materially comparable in scale and mandate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/kvhessen
• Xx.com/kv_hessen
• LinkedInlinkedin.com/company/kassenarztliche-vereinigung-hessen

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kassenärztliche Vereinigung Hessen