InfiniteX

What InfiniteX does

InfiniteX Sdn Bhd is a privately held Malaysian IT consultancy and managed services provider founded in 2018 and headquartered in Petaling Jaya, Selangor. The firm operates with a 1-10 person team led by CEO Lew Siew Wai and Director Desmond Ng, and targets medium-to-large Malaysian enterprises seeking modern workspace transformation built primarily on Microsoft technologies.

Its offering is structured as four interlocking services: Adoption & Change Management (ACM), Cybersecurity Awareness Training (CSAT) delivered via the KnowBe4 platform under a CISAM-certified lead, Secured IT Infrastructure Implementation, and Maintenance and Managed Services. Underlying technology is composed entirely of third-party platforms — Microsoft 365, KnowBe4, Lenovo endpoints, and Sangfor network security — with no proprietary AI/ML or data assets disclosed. Certifications are limited to PDPA compliance.

Commercially, InfiniteX combines one-time implementation projects with subscription-based CSAT and recurring managed services contracts, all priced on a custom project basis with multi-year cadences. Distribution is direct enterprise sales, supplemented by vendor-sourced referrals (notably from Microsoft) and a content-marketing-led website funnel. The firm appears bootstrapped with no disclosed institutional funding, and its customer base is concentrated among a handful of named enterprise logos including Daikin Malaysia, JBCOCOA, Woon Brothers Construction, IJM Corporation, BHIC Group, and Mizuho Bank, with operations confined to the Malaysian market.

Name

InfiniteX

Legal name

InfiniteX Sdn Bhd

Website

https://infinitex.com.my

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

InfiniteX is a Malaysian IT consultancy (founded 2018, Petaling Jaya) offering Microsoft-based workspace modernization, cybersecurity awareness training via KnowBe4, secured IT infrastructure implementation, and managed services to medium and large enterprise clients in Malaysia.

Ownership category

akta.pro rank

Product category

IT Consulting and Managed Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH)

Keywords

• IT consulting services
• Managed IT services
• Cybersecurity awareness training
• IT infrastructure implementation
• Microsoft 365 adoption

Headquarters

HQ city

Petaling Jaya

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional IT Consulting Services: Advisory and consulting services for IT modernization, workspace transformation, and technology strategy. Includes needs assessment, solution design, and implementation guidance.
2. Cybersecurity Awareness Training (CSAT): End-to-end managed cybersecurity awareness training program including interactive modules, phishing simulations, and progress reporting. Program managed by certified CISAM professional.
3. Secured IT Infrastructure Implementation: Project-based implementation of secure, scalable IT infrastructure including cybersecurity baseline implementation, backup/disaster recovery, and endpoint lifecycle management.
4. Maintenance and Managed Services: Ongoing managed services including proactive system monitoring, incident management, patch management, backup/recovery, and continuity planning. Provides recurring revenue through service contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

InfiniteX is an IT consultancy and managed services provider delivering four interconnected services: Adoption & Change Management (ACM) for Microsoft 365 enablement, Cybersecurity Awareness Training (CSAT) delivered via the KnowBe4 platform, Secured IT Infrastructure Implementation, and Maintenance and Managed Services. The offerings are sold to enterprise clients in Malaysia on a project, subscription, and managed-services basis, supported by partnerships with Microsoft, KnowBe4, Lenovo, and Sangfor.

Product overview

InfiniteX is an IT consultancy and managed services provider offering a portfolio of four interconnected service offerings. The core services include Adoption & Change Management (ACM) for technology enablement, Cybersecurity Awareness Training (CSAT) for security culture building, Secured IT Infrastructure Implementation for deploying secure IT environments, and Maintenance and Managed Services for ongoing operational support. These services are designed to work together as a comprehensive modern workspace solution, helping clients modernize their IT environment while maintaining security and ensuring user adoption.

Differentiator

Problem solved

Functional benefit

Products and services

• Adoption & Change Management (ACM) Consulting service that helps organizations embrace new technologies through value discovery workshops, tailored communication strategies, and hands-on training programs, guiding teams through digital transformation to maximize technology investment returns.
• Cybersecurity Awareness Training (CSAT) Managed cybersecurity training program delivered via the KnowBe4 platform, featuring interactive web-based modules, automated phishing simulations, and detailed progress reporting, guided by a Certified Information Security Awareness Manager (CISAM) to build organizational security culture.
• Secured IT Infrastructure Implementation Implementation service providing cybersecurity-compliant IT infrastructure with secure backup, disaster recovery, virtualization, endpoint lifecycle management, cloud application security, network security, firewall solutions, and email security protection.
• Maintenance and Managed Services Managed infrastructure and cybersecurity services including proactive system monitoring, incident management, patch management, configuration support, backup and recovery, and business continuity planning for endpoints, networks, and cloud environments.

Quantifiable outcome

• 100% client retention rate
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partnership providing Microsoft 365 and related Microsoft technology solutions. InfiniteX specializes in Microsoft technologies integration, helping clients adopt and optimize Microsoft products including cloud services, virtualization, and enterprise applications.
• KnowBe4coreTechnology or IntegrationSecurity awareness training platform partnership. InfiniteX uses KnowBe4's best-in-class digital platform to deliver cybersecurity awareness training, interactive modules, and phishing simulations.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Crayon: Cloud economics and Microsoft-focused services firm with significant Southeast Asia presence. Closely comparable to InfiniteX in Microsoft 365/cloud cost optimization, licensing, and managed services, though Crayon operates at substantially larger scale.

Broad incumbents

• DXC Technology: Global IT services and managed services provider with a sizable Asia Pacific business. Comparable to InfiniteX in IT infrastructure, managed services, and modern workplace offerings, but with vastly deeper delivery and integration capabilities.
• HCLTech: Global IT services company with significant infrastructure and managed services business, including a Malaysia delivery footprint. Comparable to InfiniteX in IT infrastructure modernization and managed services, but operating globally.
• NTT Data: Global IT services and consulting firm with established operations in Malaysia and across ASEAN. Comparable to InfiniteX in digital workplace, cloud, and managed services, but operating at enterprise scale across multiple geographies.
• Avanade: Joint Accenture-Microsoft venture and leading global Microsoft-focused consultancy. Highly comparable to InfiniteX's Microsoft 365 adoption, integration, and managed services positioning but at vastly greater scale, with global delivery centers including Southeast Asia.
• SoftwareONE: Global software and cloud services provider with strong Microsoft relationship, offering licensing, cloud migration, and managed services. Directly comparable to InfiniteX in its Microsoft-centric delivery and managed services model, including operations across APAC.

Others

• Tech Data (TD SYNNEX): Global IT distribution and services company partnering with Microsoft, Lenovo, and security vendors. Comparable ecosystem player to InfiniteX as a channel partner delivering Microsoft, endpoint, and security solutions to enterprises.

Regional players

• Cloud4C: APAC-headquartered cloud and managed services provider with strong presence in Southeast Asia. Closely comparable to InfiniteX in cloud infrastructure, security, and managed services for enterprise clients across the region.
• Persistent Systems: Global digital engineering and Microsoft-focused services firm with growing APAC delivery. Comparable to InfiniteX in Microsoft 365/cloud modernization and managed services, though Persistent is far larger and India-headquartered.
• IGLOO (iGloo Security): Malaysian/Southeast Asian IT infrastructure and security services provider. Comparable to InfiniteX as a regional IT consultancy offering infrastructure, managed services, and security solutions to enterprise clients in the same geography.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/InfiniteXSdnBhd
• LinkedInlinkedin.com/company/infinitex-sdn-bhd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InfiniteX