Grupo Siayec

What Grupo Siayec does

Grupo Siayec is a privately held Mexican IT services company headquartered in Mexico City (Amores 1322, B.J. 03100, CDMX) with approximately 33 years of operating history (founded circa 1991) and a workforce of 101–250 employees. The company delivers integrated technology services organized around two primary pillars: (1) IT Service Management (ITSM) and Enterprise Service Management (ESM), implemented primarily on the BMC Helix ITSM platform with 15 functional modules covering service request, incident, problem, change, release, configuration, asset, knowledge management and reporting dashboards, aligned to ITIL best practices and increasingly incorporating generative AI via BMC Helix GPT; and (2) Physical-Technological Security, combining AI-enabled video surveillance (3D facial recognition, license plate recognition, video analytics), biometric and proximity-based access control, 24/7 control centers with video walls, and the Everbridge Critical Event Management platform. A third line covers document digitization and management (e.g., the FEMSA archive transformation: 2 million images digitized, 35,000+ files organized across 7+ business areas). Underlying technology is largely an integration of best-of-breed third-party platforms (BMC, Everbridge, Axis, Hanwha, Avigilon, Milestone, Lenel S2, IDEMIA, AWS) delivered through certified professional services rather than proprietary IP, with multiple ISO certifications (9001:2015, 20000-1, 27001) issued by NYCE.

The customer base is heavily skewed toward Mexican public-sector and large-enterprise clients, including federal ministries and autonomous bodies (SHCP, CNDH, INAH, Palacio Nacional, Tribunal Electoral, Secretaría de Cultura, SRE, SCJN, Secretaría de Bienestar), state and municipal governments (Gobierno de la Ciudad de México, Estado de México), cultural and academic institutions (UNAM, IPN, UAM, INBA, CONAFE, Fondo de Cultura Económica), financial institutions (Banco Multiva, Nacional Financiera, Profuturo, UNIFIN, CONDUSEF, CONSAR), telecom operators (TELMEX, Claro, Total Play, SKY, IUSACELL), retail and pharmacy chains (Farmacia San Pablo, SEARS/Sanborns, FEMSA, Librerías Gandhi, CMR), healthcare and pharmaceutical organizations (INCMNSZ, Laboratorios Armstrong, AstraZeneca, Senosiain), and manufacturers (Daimler Chrysler, Owens Corning). The company claims coverage across all 32 Mexican states and 50+ cities, plus selective Latin American presence.

Grupo Siayec generates revenue primarily through project-based professional services and recurring managed services contracts covering ITSM consulting and implementation, physical-security system design and deployment, and document digitization. The go-to-market is consultative enterprise field sales with quote-driven (not published) pricing, supplemented by a WhatsApp digital-reception channel and event/trade-show presence. The commercial model leverages 40+ technology alliances (AWS Advanced Tier Services and Public Sector Partner status being the most strategically prominent) as both channel multipliers and capability extenders. There are no public funding rounds, M&A activity, or financial disclosures, and ownership remains undisclosed beyond being a proudly Mexican independent enterprise.

Name

Grupo Siayec

Legal name

Grupo Siayec

Website

https://grupo-siayec.com.mx

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

Grupo Siayec is a privately held Mexico City-based IT services firm delivering ITSM (primarily BMC Helix), physical-technological security with AI analytics, and document digitization to Mexican federal/state government agencies and large enterprises across financial, telecom, retail, healthcare and manufacturing verticals.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro primary industry

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

akta.pro secondary industries

Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE), SIEM Platforms & Log Management (HDADAGAA), Financial Planning & Analysis (FP&A) & BI (HDAEAMAG)

Keywords

• IT service management
• Physical security systems
• Cybersecurity consulting
• Document digitization services
• Managed IT services

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. ITSM & ESM Professional Services: Consulting, implementation, and managed services for ITSM and ESM platforms, including BMC Helix, Remedy migrations, and ITIL-aligned process optimization. Revenue is generated through project-based professional services engagements and ongoing managed services contracts.
2. Physical-Technology Security Solutions: Integrated security systems including videovigilance, access control, monitoring centers, and Everbridge critical event management. Revenue derived from system design, implementation, and ongoing support contracts.
3. Document Management & Digitization: Document digitization, archival management, and document management system (DMS) implementation services. Case study evidence shows large-scale digitization projects (e.g., FEMSA: 2 million images, 35,000 files organized).

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Grupo Siayec is a Mexican IT services company that sells and delivers professional services and managed services around three core offerings: (1) ITSM (IT Service Management) consulting, implementation, and support on BMC Helix and Remedy platforms with ITIL-aligned process modules; (2) integrated Physical and Technological Security solutions including AI-driven video surveillance, biometric access control, 24/7 monitoring control centers, and Everbridge Critical Event Management; and (3) Document Management and Digitization services for converting physical archives into structured digital repositories.

Product overview

Grupo Siayec offers a portfolio of technology services centered on two main pillars: ITSM (IT Service Management) and Physical and Technological Security. The ITSM offering is a modular platform implementing ITIL best practices with 15 functional modules covering service operations (Service Operations, Service Strategy, Service Transition), request and incident management (Service Request Management, Incident Management, Operation Management, Task Management, Problem Management), reporting and governance (Reporting and Dashboard, Service Level Management, Knowledge Management, Customer Satisfaction Survey), and infrastructure management (Unified Endpoint Management, Multichannel Service, Configuration Management, Change Management, Release Management, Asset Management). The Physical and Technological Security service provides integrated video surveillance systems with AI analytics, control centers, access control solutions, and the Everbridge Critical Event Management Platform. Additional offerings include document management and digitization services. The company positions these services for both public sector and private industry clients in Mexico.

Differentiator

Problem solved

Functional benefit

Products and services

• ITSM (IT Service Management) Implementation & Managed Services End-to-end ITIL-based IT Service Management consulting, implementation, and managed services built on BMC Helix and Remedy platforms with AI-enhanced problem management, multichannel service desk, and unified endpoint management. Targeted at enterprises and government agencies that need to modernize IT operations.
• Physical and Technological Security Solutions Integrated physical and technological security solutions including intelligent video surveillance, access control, control center design and monitoring, and Everbridge Critical Event Management. Targeted at corporations, government entities, and industrial facilities requiring end-to-end protection of personnel and assets.
• Document Management and Digitization Services Document digitization, archival management, and document management system (DMS) implementation services that transform physical archives into structured digital repositories with automated workflows. Evidenced by the FEMSA case study involving 2 million images digitized and 35,000+ organized files. Conforms to ISO 26122, ISO 30301, and ISO 30302.
• BMC Helix ITSM Migration Services Specialized migration services from Remedy to BMC Helix ITSM covering evaluation, configuration, data migration, testing, and production launch phases. Designed for enterprises modernizing from legacy BMC Remedy environments to BMC Helix ITSM.

Quantifiable outcome

• 2,500+ security cameras installed across client sites
• +6 more outcomes

Named customers42 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• AWS (Amazon Web Services)coreTechnology or IntegrationAWS Partner at Lambda Delivery, Advanced Tier Services, and Public Sector Partner levels. Provides cloud infrastructure services and co-delivers ITSM, cloud migration, and managed services solutions to Mexican government and enterprise clients.
• NYCE (Organismo Nacional de Normalización y Evaluación de la Conformidad)coreTechnology or IntegrationCertification body that issues and validates ISO 9001, ISO 20000-1, and ISO 27001 certifications for Grupo Siayec, providing third-party compliance verification.
• American Chamber of Commerce of MexicominorGTM or Marketing PartnerMember of American Chamber/Mexico 2023, providing networking opportunities and visibility within the Mexican business community.
• BMC SoftwarecoreTechnology or IntegrationPremier ITSM platform partner with expertise in BMC Helix ITSM, BMC Helix GPT, and Remedy migration. Grupo SIAYEC has worked on multiple BMC migration projects and is positioned as a trusted BMC implementation partner in Mexico.
• EverbridgecoreTechnology or IntegrationCritical Event Management platform partner offering the Everbridge Critical Event Management platform for risk management, business continuity, and physical security through the Everbridge Critical Event Management platform.
• Axis CommunicationscoreTechnology or IntegrationVideo surveillance hardware partner providing IP cameras, network video recorders, and analytics solutions integrated into physical security systems.
• Hanwha TechwincoreTechnology or IntegrationSecurity camera manufacturer partner providing surveillance solutions integrated into Grupo Siayec's physical security offerings.
• AvigiloncoreTechnology or IntegrationVideo surveillance and analytics platform partner providing advanced video management, analytics, and access control solutions.
• Milestone SystemscoreTechnology or IntegrationVideo management software (VMS) platform partner providing open-platform video management software integrated into physical security deployments.
• LenelS2coreTechnology or IntegrationAccess control and security integration platform partner providing building automation and access control solutions.
• IDEMIAcoreTechnology or IntegrationIdentity and security solutions partner providing biometric identification, facial recognition, and identity management technologies.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Seguritech: Mexican technology and physical-security integrator serving government and large enterprises. Direct peer on integrated physical-technological security and government-facing systems integration.
• Softtek: Monterrey-founded IT services firm with large Mexican and LatAm delivery centers; offers ITSM, application management, and BPO to enterprise and government. Closely comparable business model and customer base to Grupo Siayec, with substantially larger scale.
• Triara: Mexican IT services and data center provider (Carso Group). Comparable on cloud, managed services, and enterprise IT delivery for Mexican government and enterprise.
• KIO Networks: Mexican data center and cloud services provider with managed services and cybersecurity offerings targeting Mexican enterprise and government. Direct overlap on cloud infrastructure and managed services.
• Neoris: Mexican-founded IT consulting and systems integration firm with deep presence in Mexico, the US, and Europe. Comparable on IT services delivery, digital transformation, and enterprise integration work.

Regional players

• Logicalis Latin America: LatAm-focused IT solutions integrator with strong IT management, security, and cloud offerings across Latin America. Overlaps on managed services and ITSM but with broader geographic scope.
• Stefanini: Brazilian-founded global IT services firm with significant LatAm presence including Mexico. Comparable on IT outsourcing, managed services, and enterprise integration.

Broad incumbents

• Capgemini Mexico: Global IT services and consulting firm operating in Mexico with banking, manufacturing, and public-sector practices. Overlaps with Grupo Siayec on enterprise ITSM and security advisory work.
• Tata Consultancy Services (Mexico): Global IT services leader with sizable Mexico delivery and sales presence serving Mexican banks, manufacturers, and government. Competes for the same enterprise ITSM and digital transformation work but at substantially larger scale.
• Accenture Mexico: Global consulting and IT services leader with a large Mexican practice. Competes for federal government, banking, and enterprise ITSM/digital transformation engagements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/grupo_siayec
• Facebookfacebook.com/grupo.siayec
• LinkedInlinkedin.com/company/gruposiayec

Compliance16 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grupo Siayec