Tower Family Healthcare

What Tower Family Healthcare does

Tower Family Healthcare is an NHS GP Partnership operating four sites in Bury, Greater Manchester (Greenmount, Minden/Moorgate, Spring Lane/Radcliffe, and Tottington), delivering primary care services to NHS-registered patients under a General Medical Services contract with NHS England / the Greater Manchester Integrated Care Partnership. The practice employs more than 70 team members including GPs, pharmacists, nurses, and non-clinical staff, operating standard weekday hours (8:00am-6:30pm) across all sites and extended evening/weekend GP and Nurse appointments via the Enhanced Access service delivered from Moorgate Primary Care Centre and Radcliffe Primary Care Centre on behalf of Horizon Primary Care Network. Patient access is multichannel: phone (approximately 7,600 calls per week), askmyGP online platform (approximately 3,200 new health requests per week), the NHS App, in-person visits, and a WhatsApp Channel launched in September 2025.

The technology stack is entirely built on off-the-shelf, NHS-provided, or shared local infrastructure: the website runs on a GPsurgery.net template; the askmyGP online consultation platform is used uniformly across all Bury GP practices; the NHS App supports appointment booking and repeat prescriptions; NHS smartcards enforce role-based access controls; and iGPR Technologies handles subject access requests and insurance report processing. There is no proprietary technology development, no AI/ML capability, and no patents or trademarks. Compliance is anchored by ICO registration under the Data Protection Act 2018, CQC registration, and participation in the General Practice Data for Planning and Research programme via the Clinical Practice Research Datalink.

Revenue is 100% NHS-sourced and flows through capitation payments for registered patients, Enhanced Access service reimbursement, item-of-service fees (vaccinations, minor surgery, Direct Access Chest X-ray), and PCN additional-roles reimbursement. The practice is structured as a traditional partnership led by Managing Partner Paul Massey (also Senior Information Risk Owner) alongside Dr. Ahmad Ali; a dormant limited company (Tower Family Healthcare Ltd) was dissolved in February 2022 without ever trading. There is no external investment, no parent company, and no fundraising history. Customer-facing recognitions include the Pride in Practice Gold Award (LGBT Foundation) and RCGP Active Practice Charter signatory status.

Name

Tower Family Healthcare

Legal name

Tower Family Healthcare Partnership

Website

https://towerfamilyhealthcare.co.uk

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

Tower Family Healthcare is an NHS GP partnership operating four sites in Bury, Greater Manchester, delivering primary care — GP consultations, prescriptions, vaccinations, and Enhanced Access evening/weekend appointments — to NHS-registered patients via a 70+ person multidisciplinary team under an NHS England GMS contract.

Ownership category

akta.pro rank

Headquarters

HQ city

Bury

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. NHS General Medical Services Contract: As an NHS GP Partnership, Tower Family Healthcare operates under a General Medical Services (GMS) contract with NHS England/Integrated Care Partnerships. Revenue is derived from capitation-based funding for registered patients, enhanced services payments, and item-of-service fees for specific activities such as vaccinations, Minor Surgery, and Enhanced Access services provided on behalf of the PCN.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Tower Family Healthcare is an NHS GP Partnership providing primary care services to registered patients across four sites in Bury, Greater Manchester (Greenmount, Minden, Spring Lane, and Tottington). Services include GP and nurse consultations, prescription management, vaccinations, physiotherapy, self-care advice, and minor surgery, supplemented by Enhanced Access evening and weekend appointments delivered on behalf of Horizon Primary Care Network. Patients access services via phone, the askmyGP online platform, the NHS App, or in-person visits.

Product overview

Tower Family Healthcare is a GP Partnership operating four sites in Bury (Greenmount, Minden, Spring Lane, and Tottington) providing NHS general practice services. The practice offers a unified primary care service combining in-person GP, nursing, and physiotherapy appointments with digital services including the NHS App for booking, askmyGP for online requests, and a WhatsApp Channel for updates. Extended care is provided through the Enhanced Access Service offering evening and weekend appointments. The practice also delivers community health initiatives through the Active Practice Charter and participates in research through Clinical Practice Research Datalink. Additional services include the Prescriptions and Medicines Centre, Self Care Advice resources, Pride in Practice Gold Award recognition, and various community health programs.

Differentiator

Problem solved

Functional benefit

Products and services

• GP Appointments General practice appointments available at four sites (Greenmount, Minden, Spring Lane, Tottington) providing GP, nursing, and physiotherapy consultations for NHS-registered patients.
• Prescriptions and Medicines Centre Online prescription ordering and medicines management centre enabling patients to request repeat medications through the practice website and NHS App.
• Enhanced Access Service Extended evening and weekend GP and Nurse appointments delivered Monday-Friday 6.30pm-8pm, Saturday 9am-5pm, Sunday 10am-4pm, and bank holidays from Moorgate Primary Care Centre and Radcliffe Primary Care Centre on behalf of Horizon Primary Care Network.
• askmyGP Online Consultation Service Digital online service enabling patients to submit requests for a healthcare professional response, with email, telephone, or face-to-face appointment outcomes determined by clinical assessment.
• Direct Access to Chest X-ray Self-referral pathway enabling eligible patients to directly access chest x-rays through the Greater Manchester Cancer Alliance without needing a GP appointment.
• Minor Eye Conditions Service Assessment and treatment service for people with recently occurring minor eye problems, delivered at participating local opticians across Bury.
• Sexual Health Services (Sexual Health Hub) Information and referral service directing patients to free and confidential sexual health services provided through the Bury Sexual Health Hub.
• Weight Management Support Free help and support resources for patients wanting to lose weight safely, including guidance on healthy eating and physical activity.
• WhatsApp Channel WhatsApp Channel for patients to receive practice news and updates straight to their phone.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Horizon Primary Care Network (PCN)coreStrategic or Co-development PartnerTower Family Healthcare is a member of Horizon Primary Care Network alongside other Bury GP practices. The practice provides Enhanced Access and other NHS direct care services on behalf of Horizon PCN. Authorised staff may access relevant patient information (demographics, medical history, medication, allergies, test results, consultation notes, safeguarding) from Horizon PCN patient records to provide safe care under data sharing arrangements.
• Bury GP FederationcoreStrategic or Co-development PartnerBury GP Federation operates hub services including Winter Support Hubs. When patients are offered appointments at Bury GP Federation Hubs, they are asked for consent to share medical records with healthcare staff. Tower Family Healthcare participates in and refers patients to these federation services.
• NHS DigitalcoreOthersNHS Digital collects and processes general practice data for planning and research purposes. Tower Family Healthcare contributes to medical research databases such as the Clinical Practice Research Datalink (CPRD) as permitted by law. The practice participates in the General Practice Data for Planning and Research (GPDPR) programme.
• iGPR Technologies LimitedminorImplementation/ SI/ Consulting PartneriGPR Technologies assists Tower Family Healthcare in responding to report requests relating to patient data, including subject access requests under the Data Protection Act and report requests from insurers under the Access to Medical Records Act 1988. iGPR manages the reporting process by reviewing and responding to requests in accordance with the practice's instructions.
• GPsurgery.netcoreTechnology or IntegrationThe practice website (towerfamilyhealthcare.co.uk) is built on the GPsurgery.net website template. GPsurgery.net provides website development, hosting, and accessibility support for NHS GP practices. The website template includes standard page templates for practice information, news, forms, and services.
• The Sunnywood ProjectminorStrategic or Co-development PartnerThe Sunnywood Project organizes the weekly Burrs Community Run at Burrs Country Park. Tower Family Healthcare participates as a team, covering the £1 donation per family for staff and promoting community health and wellbeing. The partnership supports the ongoing work of The Sunnywood Project in improving community wellbeing through accessible activities.
• Bury Council Public HealthminorStrategic or Co-development PartnerBury Council's Public Health team works with the practice on community health initiatives. Lee Buggie, Bury Council's Public Health Specialist, has publicly recognised Tower Family Healthcare's contribution to community health through initiatives such as the Active Practice Charter and Burrs Community Run.

Scale indicators5 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• The Practice Group: UK provider delivering NHS primary care services across multiple practice sites. Comparable as an operator running distributed NHS GP contracts with similar capitation/enhanced services revenue mix and digital triage adoption.
• Modality Partnership: One of the largest NHS GP super-partnerships in England, operating multiple primary care sites under GMS/PMS contracts with federated back-office functions. Highly comparable to Tower Family Healthcare in the NHS partnership model, multi-site footprint, and digital-first primary care delivery.
• IMH Group: UK provider of NHS GP practice management and clinical services across multiple sites. Comparable in delivering standardised NHS primary care operations under GMS contracts with digital tooling adoption.
• Lakeside Healthcare: Large multi-site NHS GP partnership operating across multiple English regions. Comparable as a partnership-structured primary care group delivering standard GMS services across distributed sites, including PCN-level extended access arrangements.
• Operose Health (formerly AT Medics): UK operator that runs large portfolios of NHS GP practices under GMS/PMS contracts. Comparable as a multi-site NHS primary care delivery platform with similar capitation-revenue economics, although structured as a corporate operator rather than a GP partnership.
• Hurley Group: UK primary care organisation operating NHS GP practices alongside urgent care and community services. Comparable in multi-site NHS primary care delivery, partnership-style operating model, and extended-hours service provision.

Emerging players

• Totally plc: UK healthcare services group providing urgent care, GP services, and elective care to the NHS. Comparable as a smaller-scale player delivering NHS-commissioned primary and urgent care, though with a broader service mix than a single GP partnership.

Broad incumbents

• HCRG Care Group (formerly Virgin Care): Large UK healthcare services group providing NHS community, primary, and urgent care across multiple regions. Comparable in delivering NHS primary care as part of a wider portfolio of commissioned services, though not exclusively focused on GP partnerships.

Others

• NHS England: National commissioner of NHS primary care services, including the GMS contracts under which Tower Family Healthcare operates. Relevant as the counterparty regulator/funder shaping the practice's revenue model and operating requirements.

Regional players

• Bury GP Federation: Local federation of Bury GP practices (including Tower Family Healthcare) that runs hub services such as Winter Support Hubs. Directly comparable as a regional collaborative that Tower Family Healthcare participates in and refers patients to within the same geography.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/tfhbury

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tower Family Healthcare