What Team Services does

Team Services Incorporated is a privately held, woman-owned (NWBOC certified) field services and technology firm founded in 1996 and headquartered in Sussex, New Jersey, with a secondary training and logistics facility in West Palm Beach, Florida. The company serves primarily banking and financial institutions with branch networks, providing nationwide maintenance, installation, and compliance services for ATMs, vaults, safes, timelocks, alarms, cameras, and ADA-related equipment through a network of more than 100 direct-employed technicians who complete over 40,000 service calls per year and have logged more than 1,000,000 calls cumulatively. A 24/7 dispatch center and proprietary National Operations Management Center (NOMC) provide real-time tracking of service calls and technician resources, with custom-built mobile field technology routing jobs and capturing workorder data wirelessly.

The company's flagship software asset is the CORE System™, a patent-pending tablet-based platform that automates daily branch procedures such as vault/timelock logs, armored courier logs, visitor/vendor logging, and branch opening/closing routines, with a customizable kiosk interface and management dashboard. Beyond branch maintenance, Team Services offers certified project management (PMI-credentialed project managers), IT consulting and custom database/software development, First-Line ATM solutions, physical and electronic security consulting, consulting services for in-flight projects, and customized on-demand services. The firm also manufactures a branded Barrier Cleaner product approved for use inside public retail bank locations. Revenue streams span professional services (field service, project management, IT consulting), hardware and software sales (CORE System tablets/licenses, security equipment through partnerships with DMP, Bosch, Pacom, and Panasonic), and consumables (Barrier Cleaner). Pricing is not publicly disclosed and is delivered through direct enterprise sales; the company positions itself on operational metrics (100% on-time response, Top Six Sigma performance rating) and the woman-owned certification as procurement leverage for minority spending initiatives.

Name

Team Services

Legal name

Team Services Incorporated

Website

https://www.teamservicesinc.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

Team Services Incorporated is a woman-owned field services firm that delivers nationwide ATM, vault, alarm, and branch maintenance plus certified project management, IT consulting, and its patent-pending CORE System branch automation platform to banking and financial institution clients across the United States.

Ownership category

akta.pro rank

Product category

Field Service Management for Banking Equipment

NAICS

Facilities Support Services (561210), Computer Systems Design and Related Services (54151)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming Services (7371)

akta.pro primary industry

Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)

akta.pro secondary industry

Field Service Dispatch & Remote Troubleshooting (BPAAACAG)

Keywords

• Field service management
• Commercial equipment maintenance
• ATM maintenance services
• Branch automation software
• Physical security consulting

Headquarters

HQ city

Sussex

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Field Service and Maintenance: Service calls for banking and financial equipment including ATM maintenance, vault and safe maintenance, timelock maintenance, lock repairs, alarm and camera maintenance, VAT maintenance, ADA compliance checks, and installations. Performed through a nationwide network of over 100 technicians completing over 40,000 service calls annually.
2. Project Management Services: Certified Project Management services for overseeing project development from planning through completion. Includes pre-project planning, subcontractor management, contract review, schedule management, and workforce motivation. Helps companies allocate resources to core tasks rather than project oversight.
3. IT Solutions and Data Management: IT consulting, custom software development, database integration and management, and reliable data storage services. Helps businesses keep costs low and increase productivity through technology solutions.
4. CORE System Hardware and Software: Sale and customization of the CORE System™ solution including tablet-based kiosks and software licenses. Fully customizable interface, kiosk design, and procedures. Includes insurance and replacement services for new tablets.
5. Consulting Services: Consultation services for businesses that have ongoing projects but ran into problems or need direction. Consultants provide ideas and business solutions, collaborating with staff to provide direction and lay groundwork at any project stage.
6. Customized/On-Demand Services: Flexible services that adapt to any client need, whether simple one-time services or large ongoing projects. Cost-effective and profitable way for businesses to remain competitive and grow.
7. Physical and Electronic Security Products: Consulting on physical security products (safes, vaults, night drops, locks, timelocks) and electronic security systems (cameras, DVRs, alarms). Works with manufacturers like DMP, Bosch, Pacom, and Panasonic.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Team Services delivers nationwide field service and maintenance for banking and financial equipment (ATM maintenance, vault and safe maintenance, timelock and lock services, alarm and camera maintenance, ADA compliance, and installations) through a network of 100+ technicians completing over 40,000 service calls annually. It also provides certified project management, IT solutions, consulting, and a proprietary CORE System™ tablet-based branch management platform for automating branch procedures.

Product overview

Team Services offers a portfolio of business services centered around a proprietary CORE System™ tablet-based branch management platform, complemented by professional services including project management, IT solutions, nationwide field service operations, ATM maintenance, consulting, and customized solutions. The company also provides physical and electronic security consulting and has developed a branded Barrier Cleaner product line. The CORE System serves as the flagship software product, while service offerings are provided through a nationwide network of over 100 technicians.

Differentiator

Problem solved

Functional benefit

Brands

• CORE System: Automated branch procedures solution allowing branches to record and store critical procedures electronically on a tablet device; includes daily procedure paperwork, vendor/visitor logging, branch opening/closing procedures, armored courier logs, and service call management

Products and services

• CORE System™ (Automated Branch Procedures) Patented-pending tablet-based branch management system for banking and financial institutions that records and stores critical branch procedures electronically, including daily procedure automation, visitor/vendor logging, branch opening/closing procedures, armored courier logs, service call management, and a comprehensive management dashboard. The kiosk and interface are fully customizable and sold with hardware and software.
• Nationwide Service Solutions Field service operations with over 100 technicians completing more than 40,000 service calls annually across the United States. Services include vault and safe maintenance, timelock maintenance, lock repairs, combination lock code changes, safe-deposit box drilling, alarm and camera maintenance, VAT maintenance, ADA compliance checks, and installations. Operated via a National Operations Management Center (NOMC) for real-time tracking.
• First-Line ATM Solutions ATM and dispensing equipment maintenance services including fault remediation, paper/currency/card jam clearance, consumable replacement, preventative hardware inspections, ADA compliance verification, and project surveys for banking customers.
• Project Management Solutions Professional project management services delivered by certified project managers and PMI members. Covers pre-project planning, subcontract management, contract review, schedule management, workforce motivation, and documentation building for commercial businesses.
• IT Solutions Information technology services including custom software development, data collection and management, database integration and creation, and reliable data storage solutions to help businesses keep costs low and increase productivity.
• Consulting Services Business consulting for projects that are in progress or in planning stages. Consultants collaborate with client staff to provide direction and lay groundwork at any project stage, offering experienced advice and innovative ideas.
• Customized Services Flexible custom-built solutions for one-time or large ongoing projects, adapting to specific client requirements and project types not covered by standard offerings.
• Physical Security Consulting Consulting for physical asset protection including safes, vaults, night drops, after-hour depositories, locks, timelocks, and combination lock products from security brands for retail bank branches.
• Electronic Security Consulting Consulting for electronic security systems including cameras, DVRs, and alarm equipment replacement and integration. Works with manufacturers including DMP, Bosch, Pacom, and Panasonic.
• Barrier Cleaner Environmentally friendly steel cleaning product developed and branded by Team Services for sensitive vault equipment. Approved for use within public retail bank locations. Green features include greenhouse gas free, propellant free, water soluble, non-flammable, biodegradable, and ultra-low VOC.

Quantifiable outcome

• 40,000+ service calls completed annually
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Convergint Technologies: Large-scale systems integrator specializing in security, fire, and life safety for banking, retail, and enterprise customers. Operates a national field-service model with direct-employed technicians delivering break-fix and project work, directly comparable to Team Services' dispatch-and-break-fix field model.
• Koorsen Fire & Security: Regional field-services provider for fire alarm, security, and life-safety systems across commercial and financial customers. Uses a direct-technician service network analogous to Team Services and serves many of the same multi-branch verticals.
• Cintas Corporation: Large facility-services company operating a nationwide route-based direct-employee technician model. Compares to Team Services on field-service operational scale and route economics, though the customer mix is broader.
• APEX Systems (subsidiary of ASGN): IT services and staffing provider offering field/onsite IT support, dispatch, and break-fix to enterprise customers. Comparable to Team Services' IT Solutions and dispatch service lines.

Broad incumbents

• STANLEY Security: Division of Stanley Black & Decker providing electronic security integration, monitoring, and field service for banks, retailers, and enterprise customers. Overlaps with Team Services on alarm, camera, and access-control service work for branch networks, but operates at much greater scale.
• Brink's Incorporated: Global cash management, ATM, and secure logistics provider serving financial institutions. Competes with Team Services in ATM maintenance, vault services, and physical security for banks, but operates at far greater scale with bundled cash-in-transit services.
• Loomis (Loomis Sayles parent / Loomis US): Cash handling, ATM, and secure logistics firm serving banks and retailers. Overlaps with Team Services on ATM and vault-related field services for financial customers.
• NCR Atleos: ATM manufacturer with a large services organization that delivers break-fix maintenance, hardware inspections, and consumable replacement for financial institutions. Closest OEM competitor to Team Services' First-Line ATM Solutions offering.
• Diebold Nixdorf: ATM and retail technology OEM with extensive managed services for banks. Competes for ATM and branch-automation maintenance budgets that Team Services targets.
• Securitas: Global security services firm delivering guarding, electronic security, and field-services support to banks and retailers. Overlaps with Team Services on electronic security consulting and alarm/camera maintenance for financial branches.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/team-services-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Team Services