City of Eau Claire

What City of Eau Claire does

The City of Eau Claire is a municipal government entity incorporated in 1872 under Wisconsin state law, operating as a political subdivision of the State of Wisconsin. It serves approximately 69,000 residents and employs 501-1,000 staff across departments including Police, Fire, Utilities, Public Works, Parks/Forestry/Cemetery, Recreation, Transit, Inspections, Planning, Community Development, Housing, Assessing, Treasury, and the Library (L.E. Phillips Memorial Public Library). The city is governed by an 11-member City Council (five district representatives, five at-large members, and a Council President, each serving three-year terms) and delivers the full statutory suite of municipal services: public safety, utilities (quarterly water, sewer, storm billing), road and sidewalk infrastructure, parks and recreation, public transit, building permits and inspections, animal licensing, cemetery operations, elections, housing assistance, and emergency management. Revenue derives from property taxes, user fees, utility charges, licensing and permit fees, parking citations, facility rentals, and intergovernmental revenue rather than commercial sales.

The city's digital service architecture is modular and platform-integrated. Core digital products include the Alert Eau Claire emergency notification system (Smart911-integrated, delivering text/phone/email alerts), the Citizen Self Service portal (Munisselfservice-powered, for utility and non-utility billing and payments), online service request intake, parks and recreation reservations (ActiveNet), building permits and inspections, animal licensing (Cognito Forms), cemetery services, voter registration (MyVote Wisconsin), transit information, and a Bird-powered e-scooter micro-mobility program launched in September 2024. Physical service delivery spans City Hall (203 S. Farwell St), Central Maintenance Facility (910 Forest St), Eau Claire City-County Health Department (720 2nd Ave), Police Department (721 Oxford Ave), Hobbs Ice Arena (915 Menomonie St), and the Wastewater RV Sanitation Station (1000 Ferry St), plus parks, pools, trails, and two cemeteries (Forest Hill, Lakeview). Marketing and civic engagement channels include eauclairewi.gov, Facebook, X/Twitter, YouTube (@cityofecwi) for live-streamed Council meetings, eNotifications email subscriptions, and city-organized events (July 4th, National Night Out, Food Truck Friday). Recent economic development activity includes facilitating ABF Ingredients' $65M+ phased facility expansion in partnership with the Wisconsin Economic Development Corporation.

Name

City of Eau Claire

Legal name

City of Eau Claire

Website

https://eauclairewi.gov

Company type

Public

Founded year

1872

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Eau Claire is a Wisconsin municipal government, incorporated in 1872, serving ~69,000 residents with 501-1,000 employees through police, fire, utilities, parks, transit, inspections, elections, and digital self-service platforms funded by taxes and user fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs (92511), Administration of Public Health Programs (92312)

SIC

Water Supply (4941), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Local Public Health & Human Services Administration (BPAIACAK), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), City/Municipal Public Health Departments (HLAJAAAC), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Public utilities
• Parks and recreation
• Public transit services
• Emergency notifications

Headquarters

HQ city

Eau Claire

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Pricing tiers

Distribution channels6 records

Marketing channels8 records

Core offering

The City of Eau Claire delivers municipal government services to approximately 69,000 residents of Eau Claire, Wisconsin. Its core offerings include water/sewer/storm utility billing, public safety services through the police and fire departments, parks and recreation programs and facility rentals, public transit, building permits and inspections, animal licensing, cemetery services, elections administration, economic development, and emergency notifications. The City operates as a political subdivision of the State of Wisconsin governed by an 11-member City Council and provides both in-person service at City Hall and an integrated online self-service portal.

Product overview

City of Eau Claire operates a comprehensive digital government services platform offering multiple interconnected online services for residents and visitors. The platform is built on a modular architecture providing discrete services including emergency notifications (Alert Eau Claire), utility billing, parks and recreation reservations, building permits, animal licensing, cemetery services, e-scooter rentals, voter registration, and transit information. These services are integrated with third-party platforms including ActiveNet for reservations, Smart911 for emergency alerts, GovernmentJobs.com for employment, MyVote Wisconsin for elections, Bird for micro-mobility, and various payment processing systems. The platform serves as the primary digital interface between the municipality and approximately 69,000 residents, offering both self-service capabilities and service request submission functionality.

Differentiator

Problem solved

Functional benefit

Products and services

• Citizen Self Service Portal Online self-service portal where residents can view and pay utility bills, animal licenses, non-utility bills, parking tickets, and submit service requests. Required account numbers and customer IDs for access.
• Alert Eau Claire Emergency Notification System Free emergency notification service for residents to receive urgent community safety updates including severe weather, flooding, and evacuation alerts via text, phone call (cell or landline), and email.
• Utility Billing Services Quarterly billing and collection services for water, sewer, and storm water charges provided to residents and businesses within the city, with online payment options and late fee penalties.
• Parks and Recreation Reservations Online reservation system for city park pavilions, shelters, swimming pool access, and cemetery chapels, with hourly rental fees varying by facility and weekday/weekend rates.
• Building Permits and Inspections Services for reviewing plans, issuing permits, and inspecting new construction and remodeling work including building, HVAC, electrical, plumbing, and sign installation within city limits.
• Animal Licensing State-required licensing services for dogs and cats over 5 months of age, including annual dog park permits with resident and non-resident fee tiers and daily pass options.
• Cemetery Services Management of Forest Hill and Lakeview cemeteries including cemetery lot sales, columbarium sales, burial permissions, chapel reservations ($110/hour), and cemetery record searches. Memorial columbaria benches available with minimum donation of $5,000.
• eScooter Program Shared e-scooter rental program operated through the Bird platform with geo-fenced operations and designated parking locations within the city; users download the Bird app to rent scooters. Launched September 2024.
• Voter Registration and Elections Election administration services including voter registration, absentee ballot requests, polling place lookup, and election inspector recruitment, integrated with the state MyVote Wisconsin platform.
• Transit Services Public bus transportation services for the City of Eau Claire including route schedules, fare information, transit passes, lost and found, and complaint submission.
• Online Service Request Digital platform for residents to report non-emergency city issues including tree limb blockages, potholes, sidewalk damage, snow-covered sidewalks, garbage removal needs, and utility maintenance requests.
• Block Party Permits Online permit application for residents seeking temporary street closures to host neighborhood block parties using city-provided barricades; requires 14 days advance notice.
• Tent Permit Application Permitting service for tents larger than 250 square feet, with $64 application fee and an additional $34 utility locate fee if applicable.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Partnerships

One partnership is on record.

• Wisconsin Economic Development Corporation (WEDC)majorStrategic or Co-development PartnerThe City of Eau Claire is partnering with the Wisconsin Economic Development Corporation (WEDC) to support planning, permitting, and community engagement for ABF Ingredients' $65+ million facility expansion project in Eau Claire. WEDC is working alongside the City to facilitate the phased multi-year construction project, which includes ABF Ingredients' purchase of land in the city to expand its Ohly yeast derivatives, culinary powders, and lipid powders business.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of La Crosse, Wisconsin: Wisconsin mid-size city with parallel service lines (water/sewer, transit, parks, building inspections, elections) and similar citizen-facing digital services; useful peer for service-quality and livability comparisons.
• City of Rochester, Minnesota: Mid-size Upper Midwest city with comparable service portfolio and a strong civic-engagement and digital-services strategy; comparable demographic and regional economic profile makes it a useful peer for service-quality benchmarking.
• City of Janesville, Wisconsin: Wisconsin city of similar population scale with overlapping municipal services and economic-development efforts; suitable peer for comparable utility, transit, and inspection operations.
• City of Oshkosh, Wisconsin: Wisconsin mid-size city with overlapping services including water utility, transit, inspections, parks, and elections administration; relevant for benchmarking operational efficiency and digital service delivery in similar demographic conditions.
• City of Appleton, Wisconsin: Mid-size Wisconsin city with comparable population scale, a similarly diversified municipal service portfolio (water utility, transit, parks, inspections), and a shared Wisconsin local-government operating context; comparable for utility operations, permitting volume, and civic engagement comparisons.
• City of Dubuque, Iowa: Mid-size Midwest city of comparable scale and service breadth, frequently ranked alongside Eau Claire on livability and best-places-to-live lists, with similar sustainability and economic-development focus.
• City of Madison, Wisconsin: State capital and largest Wisconsin municipality; operates the same comprehensive portfolio of municipal services (utilities, transit, police/fire, planning, parks) as Eau Claire and uses a similar citizen-self-service and digital engagement model, making it a directly comparable peer for benchmarking service breadth and delivery approach.
• City of Wausau, Wisconsin: Similar-sized central Wisconsin municipality with comparable utility, public safety, parks/recreation, and transit functions; directly comparable on operating scale and service-mix economics.

Others

• CivicPlus: Government technology vendor providing civic website, eNotifications, and citizen-engagement platforms common to mid-size U.S. municipalities; included as a thematic/ecosystem peer that influences Eau Claire's digital service delivery capabilities.
• Tyler Technologies (Munis / Munisselfservice): Provider of the Munisselfservice citizen billing and payment portal that Eau Claire already uses; adjacent peer because vendor capability shapes the citizen-services roadmap of Eau Claire and comparable municipalities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityofeauclaire
• YouTubeyoutube.com/@cityofecwi
• Facebookfacebook.com/cityofeauclaire
• LinkedInlinkedin.com/company/city-of-eau-claire

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Eau Claire