Queen Victoria Hospital

What Queen Victoria Hospital does

Queen Victoria Hospital NHS Foundation Trust (QVH) is a specialist NHS hospital founded in 1863 in East Grinstead, West Sussex, operating as a public benefit corporation within the UK National Health Service. The trust provides life-changing reconstructive surgery, specialist burns care (including a regional children's burns unit treating approximately 15 new paediatric burns cases per week), sleep disorder diagnosis and treatment, and cancer services spanning skin cancer, head and neck cancer, and post-cancer breast reconstruction for the Kent, Surrey and Sussex catchment. It also serves the local East Grinstead community through a minor injuries unit open 8am–8pm daily, outpatient clinics, and general services.

QVH's service platform is built around clinical specialty lines (Plastic Surgery and Burns, Head/Neck/Eyes/Dental, Sleep Disorder Centre, Therapies, Children's Ward) and a hub-and-spoke distribution model branded QVH@ that extends specialist services to multiple spoke sites across the region. Digital infrastructure includes an Electronic Patient Record (EPR) system, the My Health and Care Record patient portal for patients aged 16+ to access radiology results, online outpatient video consultations, and a patient photo upload service; these were recognised with Digital Transformation Runners-Up at the 2026 SEDSDN Awards. The cellular pathology laboratory is the first in England to achieve UKAS ISO 15189 accreditation, reporting 97% of results within ten days versus the 90% national standard.

Revenue is generated through NHS service contracts with NHS England and clinical commissioning groups, with no direct charges to patients. Charitable income flows through the QVH Charitable Fund (established 1996) via donations, legacies, and community fundraising. The trust's strategy (2025–2030) emphasises acting as an anchor institution, expanding through a £8.4m NHS England-funded Community Diagnostic Centre (construction began January 2026), and securing long-term sustainability via a strategic partnership agreed in December 2025 with Royal Surrey NHS Foundation Trust and Ashford St Peter's Hospitals NHS Trust.

Name

Queen Victoria Hospital

Legal name

Queen Victoria Hospital NHS Foundation Trust

Website

https://qvh.nhs.uk

Company type

Private

Founded year

1863

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Queen Victoria Hospital is an NHS Foundation Trust in East Grinstead providing specialist reconstructive surgery, burns care, sleep medicine, and cancer services to patients across Kent, Surrey, and Sussex, funded through NHS commissioning contracts.

Ownership category

akta.pro rank

Product category

Specialist Hospital Services

NAICS

Specialty (except Psychiatric and Substance Abuse) Hospitals (622310), General Medical and Surgical Hospitals (6221), General Medical and Surgical Hospitals (622110)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Veterans/Military Hospitals & Federal Health Systems (HLAFAAAH)

Keywords

• Specialist hospital services
• Reconstructive surgery
• Burns treatment
• Sleep medicine
• Outpatient care

Headquarters

HQ city

East Grinstead

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. NHS Service Contracts: QVH operates as an NHS Foundation Trust, generating revenue primarily through NHS England and clinical commissioning group service contracts for specialist and local healthcare services.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Queen Victoria Hospital NHS Foundation Trust is a specialist NHS hospital delivering reconstructive surgery, burns treatment, and sleep medicine services to patients referred from across Kent, Surrey and Sussex, alongside essential local healthcare services. It operates an Electronic Patient Record system and a digital patient portal enabling online video consultations, radiology access, and clinical photo uploads. The trust also runs a Minor Injuries Unit, a Community Diagnostic Centre under construction, and a paediatric burns ward.

Product overview

Queen Victoria Hospital NHS Foundation Trust is an NHS hospital providing specialist reconstruction and sleep services alongside essential healthcare for local people. The hospital operates a platform of clinical specialty services including plastic surgery and burns, head/neck/eyes/dental, sleep disorders, and a minor injuries unit. Patient-facing digital services include online video consultations, a patient portal (My Health and Care Record) for accessing radiology results, and a patient photo upload system. Support services include therapies, a children's ward (Peanut Ward), and a new Community Diagnostic Centre under construction. The hospital also provides pathways like Patient Initiated Follow Up and the Call 4 Concern safety service.

Differentiator

Problem solved

Functional benefit

Products and services

• Plastic Surgery and Burns Specialist reconstructive surgery and burns treatment services, including skin cancer treatment and breast reconstruction following cancer, provided to NHS patients referred from across Kent, Surrey and Sussex.
• Head, Neck, Eyes, Dental Specialist services covering maxillofacial, ophthalmology, and dental treatments including head and neck cancer care.
• Sleep Disorder Centre Specialist sleep studies and treatment centre for sleep-related conditions.
• Minor Injuries Unit Walk-in minor injuries service open 8am to 8pm daily for non-life-threatening injuries, accessible without prior referral.
• Community Diagnostic Centre New diagnostic centre providing expanded imaging and pathology services, under construction with £8.4m NHS England investment.
• Therapies Rehabilitation and therapeutic services supporting patient recovery.
• Children's Ward (Peanut Ward) Dedicated children's ward with specialist paediatric burns facilities, treating approximately 15 new children with serious burns every week.
• Online outpatient video consultations Virtual consultation platform allowing patients to attend outpatient appointments remotely via video.
• My Health and Care Record Online patient portal allowing patients aged 16+ to access radiology results and manage their health records.
• Patient photo upload form Online form enabling patients to securely upload clinical photos for their healthcare providers.
• Patient Initiated Follow Up Service allowing patients to schedule follow-up appointments as needed rather than having pre-booked appointments.
• Call 4 Concern (C4C) Service enabling patients and relatives to call for urgent clinical review if they have concerns about a patient's condition.
• Other outpatient clinics Additional outpatient clinic services supporting local and regional patient care.

Quantifiable outcome

• 100% of inpatients (May 2026) would recommend QVH to friends and family
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• NHS EnglandcoreStrategic or Co-development Partner · 1 January 2026NHS England backed the new Community Diagnostic Centre at QVH with an £8.4m investment, supporting the hospital's expansion of diagnostic capacity for local communities.
• Royal Surrey NHS Foundation TrustcoreStrategic or Co-development Partner · 1 December 2025Royal Surrey and Ashford St Peter's hospitals have been selected for a strategic partnership with QVH to ensure the long-term sustainability and resilience of specialist services. The QVH Board agreed in December 2025 to progress a strategic partnership for this purpose.
• Ashford St Peter's Hospitals NHS TrustcoreStrategic or Co-development Partner · 1 December 2025Royal Surrey and Ashford St Peter's hospitals have been selected for a strategic partnership with QVH to ensure the long-term sustainability and resilience of specialist services. The QVH Board agreed in December 2025 to progress a strategic partnership for this purpose.
• Sainsbury's East GrinsteadminorGTM or Marketing Partner · 1 September 2012Sainsbury's East Grinstead partnered with the QVH Charitable Fund's 'Peanut Ward' fund for 12 months, with colleagues fundraising to support the recently refurbished children's ward.
• Discover AdventureminorGTM or Marketing Partner · 1 September 2012Partnership with Discover Adventure, a company that organises fundraising events for many national and NHS charities. Events are open to anyone wanting to raise funds, ranging from walking and cycling to sailing and mountaineering.
• Remember a Charity ConsortiumminorGTM or Marketing Partner · 1 September 2012QVH Charitable Fund joined Remember a Charity, the largest consortium in the UK working to promote legacy giving, coinciding with national Remember a Charity Week (17-23 September 2012).

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Royal National Orthopaedic Hospital NHS Trust: UK's largest specialist orthopaedic hospital, focused on a narrow tertiary specialty (musculoskeletal) in the same way QVH focuses on reconstruction/burns. Closest like-for-like comparator on specialist model and NHS Trust economics.
• Great Ormond Street Hospital for Children NHS Foundation Trust: Paediatric specialist NHS Foundation Trust delivering tertiary care nationally and internationally. Highly comparable to QVH's role as a specialist paediatric burns provider and its model of NHS specialist commissioning plus charitable fundraising.
• The Royal Marsden NHS Foundation Trust: UK's leading specialist cancer hospital operating as an NHS Foundation Trust with a research-focused model (in partnership with the ICR). Directly comparable to QVH as a specialist single-condition NHS Foundation Trust serving regional catchments and generating income via NHS England specialist commissioning.
• Moorfields Eye Hospital NHS Foundation Trust: Single-specialty NHS Foundation Trust (ophthalmology) operating a hub-and-spoke network across London — directly analogous to QVH's specialist hub-and-spoke QVH@ model. Comparable governance, NHS commissioning structure, and digital/online patient services.
• Alder Hey Children's NHS Foundation Trust: Specialist paediatric NHS Foundation Trust combining tertiary children's services, research, and a children's burns/plastic surgery interface. Comparable to QVH in specialist paediatrics (children's burns), NHS Foundation Trust governance, and a major capital build programme.
• The Christie NHS Foundation Trust: Large specialist cancer NHS Foundation Trust in Manchester, one of the largest single-site cancer centres in Europe. Comparable to QVH in operating model (specialist NHS Foundation Trust, tertiary referrals, research and education income) and in its reliance on NHS England specialist commissioning.

Broad incumbents

• University Hospitals Sussex NHS Foundation Trust: Largest NHS acute provider in the same South East footprint as QVH, providing the general acute services from which QVH receives referrals. Comparable geography and NHS Trust economics, but much broader service portfolio.
• King's College Hospital NHS Foundation Trust: Large London teaching NHS Foundation Trust operating across multiple sites with major A&E and specialist services. Comparable as an NHS Foundation Trust in scale and governance, but broader portfolio than QVH's specialist focus.

Regional players

• Sussex Community NHS Foundation Trust: Community NHS Foundation Trust operating across Sussex, including Community Diagnostic Centre activity in the same geography as QVH's new CDC. Adjacent rather than directly competitive, but a relevant regional touchpoint for QVH's diagnostic expansion plans.

Others

• Royal Surrey NHS Foundation Trust: Selected as QVH's strategic partner in December 2025 to secure long-term sustainability of specialist services. Same NHS Foundation Trust tier as QVH and immediate integration counterpart, though generally acute-general rather than single-specialty.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/qvh
• YouTubeyoutube.com/c/QVHNHS
• Facebookfacebook.com/QueenVictoriaHospital
• LinkedInlinkedin.com/company/queen-victoria-hospital-nhs-foundation-trust
• Instagraminstagram.com/queenvictoriahospital

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queen Victoria Hospital