Jobsupport

What Jobsupport does

Jobsupport is an Australian non-profit disability employment service founded in 1986, originally established as a Federal Government demonstration project to prove that people with significant intellectual disability (IQ ≤60) could achieve open (mainstream) employment. The organization is headquartered in Sydney and currently operates across Sydney (six sub-regional offices), Melbourne and Brisbane, supporting 790 employees with intellectual disability across 630 employer partners including McDonald's, Coles, Woolworths, Bunnings, Westpac, St. George, Harris Farm, Ernst & Young, Dentons and Cushman & Wakefield. Its two core services are Open Employment (assessment, job matching, on-site training, and lifetime workplace support) and Jobsupport Transition, an NDIS School Leaver Employment Supports (SLES) program modelled on the former NSW Transition to Work pilot.

The underlying technology stack is not a software platform but a human-led service delivery model: 137 staff, including managers with University of Sydney qualifications in applied behavioural analysis, supported by accredited evidence-based practice methodologies codified jointly with the University of Sydney Center for Disability Studies and Virginia Commonwealth University's Rehabilitation Research and Training Center via an online certificate course. Jobsupport does not operate proprietary software; its IP resides in its practice library, accreditation footprint (ISO 9001:2016, ISO 45001:2018, NDIS Practice Standards, National Standards for Disability Services, Global-Mark 2023), and longitudinal outcomes data showing a 94.27% 52-week retention rate versus a 22.06% national average.

The business model is fully government-funded: NDIS funds Jobsupport Transition via SLES, and the Australian Government Department of Social Services funds the Open Employment service via Disability Employment Services. Services are provided at no cost to employers or employees, eliminating price as an adoption barrier. A complementary revenue stream comes from tax-deductible donations and bequests, with a stated per-placement support cost of approximately A$11,000 per annum under the Support a Client Appeal. CEO Phil Tuckerman leads the organisation, which is governed as a registered charity with no parent company, private equity, or external shareholders.

Name

Jobsupport

Legal name

Jobsupport

Website

https://jobsupport.org.au

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

Jobsupport is an Australian non-profit founded in 1986 that provides employment placement, on-site training, and lifetime workplace support for people with significant intellectual disability across Sydney, Melbourne, and Brisbane, funded by NDIS and Australian Government disability employment contracts.

Ownership category

akta.pro rank

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. NDIS Funding: School Leaver Employment Supports (SLES) services funded by the National Disability Insurance Scheme (NDIS). Jobsupport Transition helps school leavers with intellectual disability prepare for and achieve open employment through NDIS-funded support.
2. Australian Government DES Funding: Open employment services funded by the Australian Government Department of Social Services. Jobsupport helps people with significant intellectual disability (≤IQ 60) find jobs in open employment through Disability Employment Services.
3. Donations and Fundraising: Jobsupport is a not-for-profit registered charity that accepts donations. They receive tax-deductible donations from individuals and corporations to support their mission. The 'Support a Client Appeal' covers costs of approximately $11,000 per annum per placement.
4. Bequests: Jobsupport accepts bequests from individuals leaving gifts in their wills, including specific gifts, percentage of estate, or residual amounts.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Jobsupport provides employment placement and ongoing workplace support for people with significant intellectual disability (IQ less than or equal to 60) across Sydney, Melbourne, and Brisbane. Services include assessment, job matching, on-site training, and lifelong support in open employment. The organization also runs Jobsupport Transition (SLES), a School Leaver Employment Supports program preparing school leavers for paid employment, funded by NDIS and the Australian Government Department of Social Services.

Product overview

Jobsupport is a non-profit disability employment organization offering two core services: Open Employment (for job seekers with significant intellectual disability seeking paid work) and Jobsupport Transition SLES (School Leaver Employment Supports for school leavers preparing for employment). These are complemented by employer support services, evidence-based research (What Works?), outcome reporting, donation programs, and a formal complaints process. The organization operates as a single integrated service rather than a platform with modular components.

Differentiator

Problem solved

Functional benefit

Products and services

• Open Employment Main employment placement service that helps people with significant intellectual disability (IQ less than or equal to 60) find and retain jobs in open employment, including assessment, job search, job training, and ongoing workplace support for the life of the job. Funded by the Australian Government Department of Social Services.
• Jobsupport Transition (SLES) School Leaver Employment Supports (SLES) program providing work experience placements for school leavers with significant intellectual disability to prepare them for paid employment, funded by NDIS. Based on the NSW Transition to Work (TTW) program model.

Quantifiable outcome

• 94.27% of job seekers placed into jobs lasting 52 weeks or more (vs 22.06% national average)
• +4 more outcomes

Named customers14 records

Segments2 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core.

• Virginia Commonwealth University (VCU-RRTC)coreStrategic or Co-development PartnerJobsupport works with the Rehabilitation Research and Training Center at Virginia Commonwealth University to provide online training courses about evidence-based practices in achieving employment outcomes for people with intellectual disability. VCU-RRTC is internationally recognized for 30 years of research, training, and dissemination of information regarding placement, training, and ongoing support of individuals with disabilities. They developed an online certificate course for Jobsupport staff and other professionals.
• University of Sydney - Center for Disability StudiescoreStrategic or Co-development PartnerJobsupport commissioned the Center for Disability Studies at University of Sydney to conduct research and evaluation of practices for people with intellectual disability. The center collaborated on evidence-based practice reviews and the Moderate Intellectual Disability Loading evaluation report.
• University of Sydney - Behaviour Management TrainingcoreStrategic or Co-development PartnerJobsupport developed a postgraduate certificate course in conjunction with the University of Sydney which is provided to Jobsupport staff working directly with service users. Managers have qualifications in applied behavioural analysis and behaviour management from the University of Sydney.
• Federal Government of AustraliacoreOthersJobsupport began as a demonstration project for the Federal Government in 1986 to show that people with significant intellectual disability could achieve open employment. The project was very successful, and Jobsupport continued as an industry-leading Disability Employment Services provider. Currently funded by the Australian Government Department of Social Services.
• NSW Government (Family and Community Services)coreOthersJobsupport's Transition service was established in 1997 as a pilot project for Family and Community Services to show that people in state-funded post-school activity programs could achieve paid employment. The current NDIS School Leaver Employment Supports (SLES) funding is based on the NSW Transition to Work services model developed through this partnership.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• APM Employment Services: One of Australia's largest disability employment service providers, delivering DES contracts nationally. Directly comparable to Jobsupport in core service model — placement, training, and ongoing workplace support — but at materially larger scale and across a broader disability cohort.
• MAX Employment: Major Australian DES contractor operating nationally under both DES and Inclusive Employment Australia programs. Directly comparable in employment placement, employer engagement, and government contracting structure.
• AtWork Australia: National DES and NDIS employment provider delivering open employment services across Australia. Comparable to Jobsupport in operating model (placement, training, ongoing support) and government contract dependence.
• Octec Limited: Australian non-profit employment and training provider delivering DES and Transition to Work programs in NSW and other states. Comparable to Jobsupport in mission-driven service delivery and focus on disadvantaged job seekers.
• MTC Australia: National DES and youth employment provider with similar placement, training, and post-placement support services. Comparable in government-funded operating model and customer segments (job seekers with barriers).
• Breakthru: Australian non-profit delivering NDIS, DES, and school-leaver employment supports. Directly comparable to Jobsupport in target population (people with disability), service mix (placement plus ongoing support), and Sydney/Melbourne footprint.
• SYC (Settlement Services International): Non-profit employment and education services provider operating DES and Transition to Work contracts in Australia. Comparable to Jobsupport in mission, service delivery model, and reliance on government employment program funding.
• CoAct: Australian non-profit alliance delivering DES and Inclusive Employment Australia contracts nationally through a network of member organizations. Directly comparable in operating model, government contracts, and placement/retention KPIs.

Others

• National Disability Insurance Agency (NDIA): Federal agency administering the NDIS, which is Jobsupport's primary funder for School Leaver Employment Supports. Not a competitor but the principal buyer/funder of Jobsupport's services.
• Australian Government Department of Social Services: Federal department that funds Disability Employment Services contracts. Functions as the principal purchaser of Jobsupport's open employment services rather than a competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/jobsupport

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jobsupport