Hay River Health and Social Services

What Hay River Health and Social Services does

Hay River Health and Social Services Authority (HRHSSA) is a territorial government health authority operating under the Government of the Northwest Territories (GNWT) Department of Health and Social Services. Founded in 2006 and headquartered at 37911 Mackenzie Highway in Hay River, Canada, the authority delivers integrated health and social services to residents of Hay River and six outlying communities — Kátł'odeeche First Nation, Enterprise, Kakisa, and surrounding areas. Service delivery is organized through four main physical nodes: the state-of-the-art 29-bed Hay River Regional Health Centre (providing emergency, ambulatory, acute, dialysis, midwifery, rehabilitation, diagnostic imaging, and laboratory services), the 15-bed Woodland Manor long-term care facility, the Supportive Living campus of three residential homes plus a Day Program, and the Náydı Kų́ę́ Building which houses child and family services, community counselling, healthy families, home care, diabetes programming, and the environmental health officer. Services are offered bilingually in English and French.

The authority's technology footprint is standard public-sector healthcare IT rather than proprietary: the Territorial Electronic Medical Records (EMR) system, a Mitel telephone system, and conventional diagnostic imaging equipment (X-ray, ultrasound, mammography, sonography) and dialysis capability. No API, SDK, or AI/ML capability is disclosed. Internal operations are supported by the ALIGN philosophy (A Learning Initiative Going North), a LEAN-methodology-based continuous improvement program developed internally and led by the Quality Improvement Coordinator, with 60+ internal training courses available to staff.

HRHSSA operates as a publicly funded managed-services authority; it has no commercial customers, no pricing model for core healthcare services, and derives its revenue entirely from GNWT appropriations, augmented by federally negotiated Non-Insured Health Benefits coverage. In April 2026, HRHSSA reached agreement with GNWT, the Union of Northern Workers (UNW), and the Public Service Alliance of Canada (PSAC) to transition into the GNWT public service. Marketing and communications are handled by a small in-house team using public-service announcements, a newsroom, and the official website as channels; outreach is targeted to the resident population rather than commercial buyers.

Name

Hay River Health and Social Services

Legal name

Hay River Health and Social Services Authority

Website

https://hrhssa.org

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

251–500 employees

Short description

Hay River Health and Social Services Authority is a Government of the Northwest Territories health authority providing integrated hospital, long-term care, supportive living, and social services to residents of Hay River and six surrounding communities in Canada's Northwest Territories.

Ownership category

akta.pro rank

Product category

Public Healthcare and Social Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (62399)

SIC

Services-Health Services (8000), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro industry

PRIMARYBPAIACAK

Local Public Health & Human Services Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYHLADAFAA

Medicare-Certified Skilled Home Health Agencies (HHA)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Home Health Care Services (Skilled)

SECONDARYHLAFAEAH

Hospital-at-Home / Acute Care at Home Programs

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

Keywords

• Public healthcare services
• Community health programs
• Long-term care services
• Acute care hospital
• Social services authority

Headquarters

HQ city

Hay River

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Public Healthcare Funding: Government-funded healthcare authority operating under the Government of Northwest Territories (GNWT) Department of Health and Social Services. Revenue derived entirely from public funding, not from patient fees for core healthcare services.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels3 records

Core offering

Hay River Health and Social Services Authority (HRHSSA) is a government health authority that operates the Hay River Regional Health Centre (a 29-bed hospital with emergency, ambulatory, and acute care), a 15-bed Long Term Care facility (Woodland Manor), and a Supportive Living Campus. It delivers a comprehensive range of health and social services — including emergency, acute, primary care, midwifery, dialysis, rehabilitation, diagnostic imaging, laboratory, mental health and addictions, child and family services, community counselling, home care, and public health programs — to residents of Hay River and six outlying communities in the Northwest Territories, Canada.

Product overview

Hay River Health and Social Services Authority (HRHSSA) is a regional healthcare and social services authority that operates a network of facilities and programs rather than a single product. The organization provides a comprehensive range of health and social services through its core facilities: the 29-bed Hay River Regional Health Centre (with Emergency Department and Medical Clinic), a 15-bed Long Term Care Facility, and a Supportive Living Campus with three residential homes and a Day Program building. Services span acute care, long-term care, mental health, allied health (including midwifery, dialysis, rehabilitation, diagnostic imaging, and laboratory services), community health, home care, child and family services, and community counseling. The organization serves Hay River and 6 surrounding communities in the Northwest Territories.

Differentiator

Problem solved

Functional benefit

Products and services

• Hay River Regional Health Centre (29-bed Hospital) A state-of-the-art 29-bed hospital providing ambulatory care, acute care, and emergency department services to Hay River and 6 outlying communities in the Northwest Territories.
• Long Term Care Facility (Woodland Manor) A 15-bed long-term care facility providing extended care services for residents requiring ongoing medical and personal support.
• Supportive Living Campus A supportive living campus comprised of three residential homes and a Day Program building offering independent living with support services.
• Emergency Department Emergency department services at the Hay River Regional Health Centre, operating with on-site physicians and virtual care physician support during staffing pressures.
• Medical Clinic (Primary Care) Primary care clinic providing regular services including appointments, follow-ups, and same-day services, operating at full or near-full capacity.
• Diagnostic Imaging Diagnostic imaging services including X-ray, ultrasound, and mammography.
• Laboratory Services Medical laboratory testing and analysis services.
• Dialysis Unit Dialysis treatment services for patients requiring renal care.
• Midwifery Clinic Midwifery services for prenatal, birth, and postpartum care.
• Rehabilitation Department Physical therapy, occupational therapy, and rehabilitation services for recovery and mobility improvement.
• Mental Health Services Mental health and addictions counseling, community mental health nursing, and psychiatric support services.
• Home Care Services In-home care services including home support workers, nursing care, and diabetes program coordination.
• Child and Family Services Child protection, family preservation, healthy families program, and child and youth counseling services.
• Community Counselling Services Mental health and addictions counseling, community wellness support, and family counseling programs.
• Community Health Services Community-based health services including public health, immunizations, health promotion, and disease prevention programs.
• Medical Travel Services Coordination and support for medical travel for residents requiring services not available locally.

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• Indigenous Services CanadacoreStrategic or Co-development Partner · 10 June 2026Signed new two-year Non-Insured Health Benefits agreement covering fiscal years 2025-26 and 2026-27 for coverage of Indigenous residents.
• Government of Northwest Territories (GNWT)coreStrategic or Co-development Partner · 23 April 2026GNWT is the parent government body. In April 2026, HRHSSA reached agreement with GNWT, UNW, and PSAC on the transition of HRHSSA into the public service.
• Union of Northern Workers (UNW)coreOthers · 23 April 2026UNW represents employees of the health authority. Agreement reached in April 2026 regarding transition of HRHSSA into public service.
• Public Service Alliance of Canada (PSAC)coreOthers · 23 April 2026PSAC represents public sector workers. Agreement reached in April 2026 regarding transition of HRHSSA into public service.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Sahtu Health and Social Services Authority: NWT health authority serving Sahtu communities; parallels HRHSSA in delivering integrated acute, community, and social services to small remote populations under the same territorial authority structure.
• Fort Smith Health and Social Services Authority: Territorial HSSA delivering hospital, LTC, home care, and community programs in the Fort Smith region of NWT; another direct peer sharing HRHSSA's governance, funding model, and service-line breadth.
• Yellowknife Health and Social Services Authority: Twin territorial health authority operating a hospital and social services programs within the NWT; directly comparable in mandate, governance under GNWT, and integrated health-and-social-services delivery model.
• Beaufort-Delta Health and Social Services Authority: NWT health authority serving the Beaufort-Delta region including Inuvik; operates the regional hospital and community health/social services under the same GNWT framework as HRHSSA, with comparable scope of services and catchment.
• Dehcho Health and Social Services Authority: NWT HSSA covering the Dehcho region; comparable health-and-social-services authority with a regional facility footprint and community-based programs, similar in size and structure to HRHSSA.
• Tlicho Community Services Agency: Indigenous-led health and social services authority within NWT delivering community-based care in the Tlicho region; offers a useful peer for cultural-safety and Indigenous-Health-program delivery models comparable to HRHSSA.

Broad incumbents

• Alberta Health Services: Provincial-scale health authority that receives NWT patients requiring services unavailable locally (e.g., specialty care) and now offers MyHealth Alberta records access to NWT residents; useful benchmark for operational scale and cross-jurisdictional care delivery.

Others

• Indigenous Services Canada (FNIHB): Federal partner that funds Non-Insured Health Benefits for Indigenous residents; signed a two-year agreement with GNWT (FY 2025-27) covering HRHSSA's Indigenous patients. Functions as a payer/funder rather than a peer provider.

Regional players

• Stanton Territorial Hospital: Tertiary referral hospital in Yellowknife, NWT; not a direct competitor for primary catchment but operates as the regional referral destination to which HRHSSA sends complex cases, sharing the same GNWT funding framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Hay-River-Health-and-Social-Services-Authority-1454565548205248
• LinkedInlinkedin.com/company/hayriverhealthandsocialservicesauthority

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hay River Health and Social Services