What Kredinor does

Kredinor is a Nordic financial services group that provides debt collection, pre-collection reminders, invoicing services, and portfolio purchasing of overdue receivables to business clients across Norway, Sweden, Finland, and Denmark. Founded in Norway in 1905 and now legally headquartered in Ballerup, Denmark, the group reports approximately 600 employees and is majority-owned (68.64%) by SpareBank 1 Gruppen, with the balance held by Kredinor Fonden since the April 2024 ownership restructuring; its Norwegian subsidiary remains Norway's largest debt collection company by case volume, handling roughly two million cases per year and NOK 26 billion in annual payment volume.

The operating platform centers on Kredinor Online (B2B client portal with case status, payment tracking, integrations, and reporting) and Min Side/My Page (consumer-facing portal secured by BankID), supported by three core service lines: pre-collection (SMS, telephony, Kivra, Swish), full-service debt collection across industries (banking, telecom, e-commerce, public sector), and portfolio investment that purchases overdue receivable books. Layered payment and engagement modules include Pay Now (instant post-collection payment with automatic service reconnection, often within a minute), Let's Pay (invoicing-side payment), Chatbot Nora (24/7 AI-powered inquiry handling), and a dedicated International Debt Collection department operating through global partners.

The business model combines regulated transaction fees (e.g., Swedish Act 1981:739 setting the SEK 180 collection claim fee plus additional regulated charges for legal actions and payment orders), portfolio-purchase economics tied to recovery versus acquisition price, and enterprise-direct sales augmented by self-service portals for smaller clients; customer reach is anchored in the SpareBank 1 banking alliance as primary distribution, with subsidiary-led go-to-market in each Nordic country following the August 2023 acquisition of Intellecto A/S (re-entered Denmark after a 2021 exit) and the 2020 launch of Swedish operations.

Name

Kredinor

Legal name

Kredinor A/S

Website

https://www.kredinor.dk/

Company type

Private

Founded year

1905

Operating status

Operating

Headcount range

101–250 employees

Short description

Kredinor is a Nordic financial services group providing debt collection, pre-collection, invoicing, and portfolio investment services to business clients across Norway, Sweden, Finland, and Denmark, anchored in the SpareBank 1 alliance.

Ownership category

akta.pro rank

Product category

Debt Collection and Credit Administration Services

NAICS

Collection Agencies (561440), Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)

Keywords

• Debt collection services
• Payment follow-up
• Credit administration
• Receivables portfolio purchase
• Pre-collection services

Headquarters

HQ city

Ballerup

HQ country

Denmark

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Debt Collection Services: Kredinor charges collection costs as compensation for actions aimed at getting debtors to pay. Collection costs are regulated under Swedish law (1981:739) and include a standard charge of SEK 180 for collection claims plus additional costs for legal actions and payment orders.
2. Portfolio Investment: Kredinor purchases portfolios of overdue receivables from clients. This generates revenue through the difference between the purchase price and amounts recovered from debtors. Selling portfolios to Kredinor minimizes risk and improves liquidity for businesses.
3. Pre-collection Services: Proactive reminder and payment follow-up services before formal debt collection. Includes SMS reminders, outgoing telephony, and digital communication through Kivra and Swish.
4. Invoicing Services: Full invoicing management solutions through Let's Pay platform, including invoice generation, delivery, and payment processing.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Kredinor provides professional debt collection, payment follow-up, pre-collection reminders, and overdue receivables portfolio purchasing to business clients across the Nordic region. It complements these services with digital portals (Kredinor Online for clients, Min side/My Page for end customers), integrated payment solutions (Let's Pay, Pay Now), and an AI chatbot (Nora). The company serves banks, telecom operators, e-commerce firms, sales financing companies, and the public sector.

Product overview

Kredinor is a Nordic financial services group offering a unified platform for credit administration and debt collection. The core offering consists of Kredinor Online (client portal) and Min side/My Page (customer-facing portal), supported by three main service lines: Pre-collection (proactive reminders), Debt Collection (full-service recovery), and Portfolio Investment (debt portfolio purchasing). Additional integrated payment solutions include Let's Pay for invoicing customers and Pay Now for collection customers, both accessible through the portal systems. The company also provides a chatbot (Nora) for customer service and international debt collection services. Kredinor's acquisition of Intellecto A/S (now Kredinor A/S) in August 2023 expanded its presence in Denmark. The group operates across Norway, Sweden, Finland, and Denmark under the SpareBank 1 alliance.

Differentiator

Problem solved

Functional benefit

Products and services

• Debt Collection Full-service debt collection covering follow-up on unpaid debts for clients in banking, consumer loans, e-commerce, telecommunications, and other industries, leveraging Kredinor's large customer database for case analysis.
• Pre-collection Proactive reminder service that respectfully notifies customers of upcoming or overdue invoices to prevent further charges or contract termination, using SMS, outgoing telephony, and digital channels such as Kivra and Swish.
• Portfolio Investment (Purchase of Portfolios) Purchase of portfolios with overdue receivables from clients; Kredinor evaluates debt portfolios and pays sellers up-front, providing risk minimization, improved liquidity, and reduced internal resource needs.
• Kredinor Online Self-service client portal where business customers can track case status, access reports on payments and communication, manage customer information, and use integrations with their own systems.
• Min side (My Page) Customer-facing portal where individual debtors can view their case overview, access payment information, make payments, and communicate securely with Kredinor using BankID identification.
• Let's Pay Integrated invoicing payment solution that lets invoicing customers offer a simple payment path, enabling faster payment from end customers through seamless integration.
• Pay Now Immediate payment solution for collection customers; service (e.g., broadband) can be reconnected within a minute after payment via Pay Now.
• International Debt Collection Dedicated department that handles cross-border debt collection through international partners, allowing Kredinor to pursue receivables owed to clients anywhere in the world.
• Nora (AI Chatbot) AI-powered chatbot available 24/7 to handle customer service inquiries, providing immediate automated assistance for common questions on kredinor.no and related channels.

Quantifiable outcome

• 2 million cases handled annually with NOK 26 billion in payment volume
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• Intellecto A/S (now Kredinor A/S)coreStrategic or Co-development Partner · 22 August 2023Kredinor AS acquired 100% of Intellecto A/S in August 2023, marking Kredinor's return to the Danish market after being absent since 2021. Intellecto was founded in 2022 with revenues of MDKK 1.5 in its first year. Karin Nørager Weiste, former Director of Intellecto, became Director of Kredinor A/S in Denmark.
• SpareBank 1 AlliancecoreChannel Partner/ Reseller/ DistributorKredinor is a company within the SpareBank 1 alliance, distributing debt collection and payment services through member banks. This provides significant distribution advantage and market credibility in the Nordic banking sector.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Intrum: Europe's largest debt collection and credit management services company operating across multiple European markets including the Nordics. Directly comparable to Kredinor in core collection services but operates at significantly greater scale and broader geographic footprint.
• Lindorff (now part of Intrum): Historical Nordic debt collection leader acquired by Intrum, with deep roots in Norway, Sweden, Finland, and Denmark. Closely comparable to Kredinor in target market and service offering, though now part of a much larger group.
• Creditsafe: Global business credit reporting and debt collection provider operating across European markets. Comparable to Kredinor in providing credit information and recovery services, though broader geographic footprint and emphasis on credit bureau data.

Direct peers

• Bisnode (Bisnode Credit): Nordic provider of business and consumer credit information, debt collection, and credit management services. Direct Nordic peer to Kredinor with overlapping banking and enterprise client base across the region.
• Collectia: Danish debt collection agency serving both business clients and consumers across Denmark. Most relevant direct Danish competitor to Kredinor following Kredinor's 2023 re-entry into the Danish market via the Intellecto acquisition.
• DKV (Dennemanske Kreditkontrol): Danish debt collection and credit management firm serving businesses and public sector clients. Comparable to Kredinor in service offering and Danish end-market focus.
• EQS Group (inkassobolag under EQS): Nordic-based provider of credit and collection services through its EQS Credit division. Overlaps with Kredinor in Nordic business-to-business debt collection and credit information services.
• Aktor Inkasso: Norwegian debt collection agency providing payment follow-up and debt recovery services to Norwegian businesses. Direct domestic peer to Kredinor in the Norwegian market.
• Norwegian Collection Agency (Norsk Inkasso): Norwegian debt recovery firm focused on consumer and business collections. Comparable service offering and end-market to Kredinor in Norway.

Others

• BankID (operator: BankID Norge): Norwegian digital identity provider whose BankID authentication Kredinor integrates into its Min Side portal. Included as an enabling infrastructure partner rather than a competitor, given its role as a critical authentication dependency for Kredinor's end-customer portal.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kredinor