Kantor Pengawasan Dan Pelayanan Bea Dan Cukai

What Kantor Pengawasan Dan Pelayanan Bea Dan Cukai does

Direktorat Jenderal Bea dan Cukai (DJBC), operating under the legal name Kantor Pengawasan Dan Pelayanan Bea Dan Cukai, is Indonesia's national directorate general for customs and excise administration, headquartered at Jalan Ahmad Yani (By Pass), Rawamangun, Pulogadung, Jakarta Timur. Established in 1965 under the Ministry of Finance, DJBC operates as a government regulatory and enforcement agency with 10,000+ employees and a nationwide network of Kantor Bea Cukai offices at all major seaports, airports, and border crossings. It holds exclusive legal authority to collect import and export customs duties (bea masuk/bea keluar), excise taxes on ethyl alcohol, alcoholic beverages, and tobacco products (cukai), and import-related taxes including PPN, PPh, and PPnBM.

DJBC's core technology platform is the Sistem Komputer Pelayanan (SKP), which integrates with the CEISA 4.0 electronic customs declaration system, the Electronic Customs Declaration (ECD), the Mobile Beacukai app, and the AI-powered Tasya AI virtual assistant accessible via website widgets and WhatsApp. The platform supports risk-based selectivity channeling (jalur merah/jalur hijau), billing (kode billing), cargo tracking, and lartas (prohibited/restricted goods) compliance verification through integration with the Lembaga National Single Window (LNSW). Specialized services include IMEI device registration, Kurs Bea Cukai exchange rates, Klinik Ekspor for export consultation, and the SIPUMA citizen complaint system. The agency also operates Container Scanner (X-Ray/Gamma-Ray) equipment for non-intrusive cargo inspection at customs checkpoints.

As a government directorate general funded through the Indonesian state budget (APBN), DJBC does not operate a commercial revenue model; all core public services are provided free of charge, and tariff rates are set by statute. Its go-to-market motion is multi-channel, combining physical Kantor Bea Cukai offices, digital self-service platforms (CEISA 4.0, portal.beacukai.go.id, Mobile Beacukai), the Bravo Bea Cukai 1500225 contact center, and authorized channel partners including PT. Pos Indonesia (as PPYD), DHL and FedEx (as PJT/PPJK), and PPMSE cross-border e-commerce platforms. Trusted-trader programs (AEO, MITA) provide expedited clearance for low-risk enterprises. Primary customer segments include corporate importers and exporters, cross-border e-commerce consumers and platforms, postal and courier operators, excisable goods manufacturers holding NPPBKC, and international travelers and passengers.

Name

Kantor Pengawasan Dan Pelayanan Bea Dan Cukai

Legal name

Direktorat Jenderal Bea dan Cukai

Website

https://beacukai.go.id

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

10,001+ employees

Short description

Kantor Pengawasan Dan Pelayanan Bea Dan Cukai (DJBC) is Indonesia's national customs and excise directorate general under the Ministry of Finance, enforcing import/export duties and excise taxes across all Indonesian ports, airports, and border crossings. It serves corporate importers/exporters, couriers, e-commerce platforms, excisable goods manufacturers, and individual travelers through the CEISA 4.0 digital platform and nationwide Kantor Bea Cukai offices.

Ownership category

akta.pro rank

Product category

Customs and Excise Administration

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

Licensing & Permitting Authorities (General) (BPAIAOAB)

akta.pro secondary industry

Gambling, Alcohol & Controlled Substances Regulators (BPAIAOAN)

Keywords

• Customs and excise services
• Trade facilitation
• Excise tax administration
• Border enforcement
• Customs clearance

Headquarters

HQ city

Timur

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Bea Masuk (Customs Duties): Collection of import and export customs duties as the primary revenue stream. Import duties range from 0% to 25% depending on HS code and commodity. Export duties (bea keluar) apply to certain exported goods. Revenue is collected through the state treasury (Kas Negara) under the Ministry of Finance.
2. Cukai (Excise Taxes): Collection of excise taxes on excisable goods including ethyl alcohol (EA), alcoholic beverages (MMEA), and tobacco products (HT). Excise rates vary by product type and are paid by registered excisable goods entrepreneurs (Pengusaha BKC) holding NPPBKC.
3. PDRI (Pajak Dalam Rangka Impor / Import-Related Taxes): Collection of import-related taxes including PPN (Value Added Tax at 11-12%), PPh (Income Tax, typically 10-15%), and PPnBM (Luxury Goods Sales Tax) on imported goods. These are collected alongside customs duties at the point of import clearance.
4. Administrative Service Fees: Minor fees from administrative services such as CEISA registration, NPPBKC issuance, guarantee processing, and cargo tracking. These are government-mandated service charges under the Ministry of Finance regulatory framework.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels9 records

Core offering

DJBC is Indonesia's national customs and excise authority operating under the Ministry of Finance. It collects import/export duties, excise taxes on alcohol and tobacco, and import-related taxes (PPN, PPh, PPnBM), while enforcing customs law and facilitating legitimate trade. Services are delivered through a nationwide network of Kantor Bea Cukai offices and digital platforms (CEISA 4.0, SKP, Mobile Beacukai, Tasya AI).

Product overview

Direktorat Jenderal Bea dan Cukai (DJBC) operates a comprehensive digital ecosystem for Indonesian customs and excise administration. The core platform centers on CEISA 4.0 for electronic customs declarations, supplemented by specialized applications including ECD for electronic declarations, Mobile Beacukai for mobile access, and CEISACare for technical support. AI-powered services include Tasya AI chatbot providing 24/7 automated assistance. The portfolio also includes targeted services for shipment tracking, IMEI verification, currency exchange rates, export consultation (Klinik Ekspor), and citizen complaint management (SIPUMA). All services are integrated with internal government systems including Sistem Komputer Pelayanan (SKP) and the Indonesia National Single Window (LNSW) for streamlined cross-agency processing.

Differentiator

Problem solved

Functional benefit

Brands

• CEISA 4.0: Electronic customs declaration system for import and export procedures
• CEISACare
• Mobile Beacukai
• Bravo Bea Cukai
• Tasya AI

Products and services

• CEISA 4.0 Primary electronic customs declaration system enabling importers, exporters, and customs brokers (PPJK) to submit electronic customs declarations (PIB, PEB, PIBK), track application status, and complete customs clearance procedures online. Supports risk-based selectivity channeling (jalur merah/hijau), billing (kode billing), and issuance of customs approval documents (SPPB, SPJM).
• Electronic Customs Declaration (ECD) Electronic system for customs declaration submissions, complementing CEISA 4.0 for specific declaration types and procedures. Used by importers and customs brokers for electronic filing.
• Mobile Beacukai Mobile application for Android/iOS enabling shipment tracking, customs duty checks, IMEI registration, and access to customs information on the go. Serves individual consumers and small traders on mobile devices.
• CEISACare Digital support platform providing technical assistance for CEISA 4.0 users, featuring ticket-based issue reporting, status tracking system, and Tasya AI integration for automated first-line support.
• Tasya AI AI-powered virtual assistant accessible via website widget and WhatsApp (+6282310460961) per KEP-141/BC/2024, providing 24/7 automated responses on customs duties, exchange rates, HS codes, IMEI status, shipment tracking, and customs declaration status.
• Vessel Declaration System System for vessel arrival and departure declarations and maritime customs procedures, used by shipping operators at Indonesian ports.
• IMEI Checking Service Service allowing registration and verification of telecommunications devices (mobile phones, tablets) imported from abroad using IMEI numbers, used by individual consumers and travelers.
• Klinik Ekspor Export consultation service providing guidance on export procedures, regulations, and facilities including specialized services for UMKM (small businesses) and facility agents.
• SIPUMA (Sistem Pengaduan Masyarakat) Online complaint management system enabling citizens to report customs-related issues including smuggling, illegal cigarettes, service complaints, and incorrect billing.
• Kurs Bea Cukai Currency exchange rate service providing daily customs exchange rates (Nilai Dasar Penghitungan Bea Masuk / NDPBM) for customs valuation purposes, used by importers, exporters, and customs brokers.

Quantifiable outcome

• DJBC processes millions of import/export declarations annually through CEISA 4.0 and the SKP platform, serving all of Indonesia's international trade transactions.
• +2 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• PT. Pos Indonesia (Pos Indonesia)coreChannel Partner/ Reseller/ DistributorPT. Pos Indonesia serves as Penyelenggara Pos Yang Ditunjuk (PPYD), the primary authorized postal operator for customs clearance of all postal shipments entering Indonesia. Acting as PPJK (customs broker), PT. Pos Indonesia processes Consignment Note (CN) documents, consolidates billing, and remits customs duties to DJBC on behalf of import recipients. It handles letters, parcels, and cargo through the postal channel and is the only PPYD designated by DJBC for postal shipments. It also supports Haji pilgrimage shipments, gift shipments from international competitions, and re-export procedures.
• DHL IndonesiacoreChannel Partner/ Reseller/ DistributorDHL operates as Perusahaan Jasa Titipan (PJT), an authorized courier company acting as PPJK for customs clearance of express cargo shipments. PJT handles customs clearance for DHL express shipments under the Consignment Note system, consolidating billing and remitting duties. PJT must maintain guarantees (assurance bonds) with DJBC and are subject to DJBC oversight and freeze/revocation procedures for non-compliance.
• FedEx IndonesiacoreChannel Partner/ Reseller/ DistributorFedEx operates as Perusahaan Jasa Titipan (PJT), an authorized courier company acting as PPJK for customs clearance of express cargo shipments under the PJT framework. Like DHL, FedEx handles CN-based customs clearance, billing consolidation, and duty remittance with DJBC oversight.
• Lembaga National Single Window (LNSW)coreTechnology or IntegrationLNSW is the national single window institution integrated with DJBC's Sistem Komputer Pelayanan (SKP). It provides a single reference portal for import/export restrictions (lartas) from all relevant ministries and agencies. DJBC's SKP references LNSW data for compliance checking of import/export prohibitions and restrictions, making LNSW a critical integration partner for trade facilitation.
• Kementerian Keuangan Republik Indonesia (Ministry of Finance)flagshipOthersDJBC is a Directorate General under the Ministry of Finance of the Republic of Indonesia. The parent ministry provides budgetary oversight, policy direction, and institutional governance. DJBC operates as part of the Kemenkeu digital ecosystem including the WISE complaint system, e-Tax Court, and other Kemenkeu digital platforms.
• PPMSE (Cross-border E-commerce Platforms/Marketplaces)coreGTM or Marketing PartnerIndonesian cross-border e-commerce platforms and marketplaces (PPMSE) are required to partner with DJBC when processing over 1,000 transactions per year. They must submit transaction data in CN documents, comply with minimum FOB value requirements (USD 100/unit per Permendag 31/2023), and coordinate with DJBC-approved postal operators and PJTs for customs clearance of cross-border e-commerce shipments.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Central Board of Indirect Taxes and Customs (India): India's central authority for customs and indirect tax administration, performing duty collection, ICEGATE digital filing, and risk management. Comparable in scale and digital-customs ambition as a major emerging-market customs agency.
• General Administration of Customs of China (GACC): China's national customs authority handling duty collection, risk-based clearance, and cross-border e-commerce oversight. Closely comparable in mandate and digital-customs sophistication, including CEISA-equivalent single-window integration.
• Royal Malaysian Customs: Malaysia's national customs authority performing duty and excise collection, enforcement, and trade facilitation. Highly comparable given shared regulatory heritage, cross-border trade flows, and excise-on-tobacco-and-alcohol mandates.
• HM Revenue & Customs (HMRC): UK's tax and customs authority with integrated customs duties, excise, and trade compliance functions post-Brexit. Comparable in mature digital infrastructure (CDS), risk-based processing, and ministry-level governance.
• Thailand Customs: Thailand's national customs department under the Ministry of Finance, handling duty collection, excise, and trade facilitation. Comparable as a regional ASEAN peer with similar architecture and mandate scope.
• Australian Border Force: Australia's integrated border agency handling customs, immigration, and enforcement functions. Comparable as a national customs and excise authority with similar service-plus-enforcement duality and digital facilitation platforms.
• Singapore Customs: Singapore's national customs agency under the Ministry of Finance, with a similar regulatory-and-facilitation role covering duties, excise, and trade compliance. Comparable as a Southeast Asian peer with advanced digital customs infrastructure (TradeNet).
• Bureau of Customs (Philippines): The Philippines' national customs agency under its Department of Finance, performing duty collection, enforcement, and trade facilitation. Highly comparable as a regional peer with similar ASEAN trade flows and digital modernization initiatives.
• Japan Customs (Ministry of Finance): Japan's national customs administration under the Ministry of Finance, providing duty collection, risk-based clearance, and NACCS digital platform. Comparable as a mature, digitally-advanced customs authority in Asia.
• U.S. Customs and Border Protection: U.S. federal customs authority performing import/export duty collection, border enforcement, and trade facilitation. Directly comparable as a national customs agency with similar enforcement-and-service dual mandate, although operating at materially larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/beacukaiRI
• YouTubeyoutube.com/beacukaiRI
• Facebookfacebook.com/beacukaiRI
• Instagraminstagram.com/beacukaiRI
• LinkedInlinkedin.com/company/kantor-pengawasan-dan-pelayanan-bea-dan-cukai-kppbc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kantor Pengawasan Dan Pelayanan Bea Dan Cukai