CPM Australia
CPM Australia (Symbos) is an Australia-domiciled customer experience managed services provider serving blue-chip enterprise clients across 10 industries with AI-enabled BPO, contact centre, back-office, and digital transformation services delivered across five global locations.
- Company typePrivate
- Founded1994
- HeadquartersWantirna South, Australia
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What CPM Australia does
CPM Australia operates as Symbos, a customer experience managed services provider headquartered in Australia with five delivery locations worldwide. The company delivers AI-led human experiences to blue-chip enterprise clients across ten verticals — Automotive, Finance, Government, Healthcare, Insurance, Retail/eCommerce, Telecommunications, Transport and Logistics, Travel, and Energy and Utilities — combining skilled teams with digital enablement capabilities including Agentic AI, Augmented Agent, automation, analytics, and workforce management.
The service architecture is structured around four pillars: Connected Experience (contact centre, omnichannel service, loyalty, retention, content moderation); Enterprise Enablement (claims processing, credit and collections, back office, finance and accounting, receivables management, IT helpdesk); Digital Enablement (Agentic AI, Augmented Agent, process reengineering, CX/UX as a service, voice of customer); and Managed Services (integrated capability centre, workforce extension). Underpinning the platform is a 'House of Brands' portfolio comprising Sourcewiser (sourcing/talent), Recoveriescorp (receivables management), MMB Lawyers (legal services), and Debtrak (debt management), all wholly owned.
Commercially, Symbos operates a quote-based, multi-year enterprise contract model with no public pricing or self-serve channel. Go-to-market is direct enterprise field sales targeting blue-chip clients, supported by an industry-specific content and SEO strategy on symbos.com and a localised 1300 enquiry line. Revenue, headcount, and valuation are not publicly disclosed.
CPM Australia firmographics
Firmographics- Name
- CPM Australia
- Legal name
- Symbos
- Website
- https://cpm-aus.com.au
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- CPM Australia (Symbos) is an Australia-domiciled customer experience managed services provider serving blue-chip enterprise clients across 10 industries with AI-enabled BPO, contact centre, back-office, and digital transformation services delivered across five global locations.
- Ownership category
- akta.pro rank
CPM Australia industry classification
Industry- Product category
- Customer Experience Managed Services
- NAICS
- Collection Agencies (56144), Business Support Services (5614), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Facilities Support Management Services (8744), Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery) (BPAAAEAE)
- akta.pro secondary industries
- Collections, Recovery & Debt Management Platforms (FSAGAHAI), Credit Counseling & Debt Management Plans (DMP) (FSAKAJAH)
Keywords
Where CPM Australia is headquartered
LocationHeadquarters
- HQ city
- Wantirna South
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
CPM Australia business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Services Contracts: Business process outsourcing and managed services contracts with enterprise clients across multiple industries. The company delivers operational excellence through skilled teams, streamlined delivery, and advanced digital tools.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise solutions |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
CPM Australia product offering
Product offeringCore offering
Symbos provides AI-led customer experience managed services and business process outsourcing to blue-chip enterprise clients across ten industry verticals. The company combines skilled teams with digital tools to deliver contact centre, claims processing, credit and collections, back-office operations, digital transformation, and workforce extension services. A House of Brands portfolio (Sourcewiser, Recoveriescorp, MMB Lawyers, Debtrak) extends the offering into receivables management, legal services, sourcing/talent, and debt management.
Product overview
Symbos is a customer experience managed services company that operates as a unified platform-plus-services architecture. The core offering combines Connected Experience, Enterprise Enablement, Digital Enablement, and Managed Services under one operational model. The House of Brands includes Symbos as the parent company plus four sub-brands: Sourcewiser (sourcing/talent), Recoveriescorp (receivables management), MMB Lawyers (legal services), and Debtrak (debt management). The company delivers AI-led human experiences through digitally-powered solutions, blending human expertise with smart technology including Agentic AI and Augmented Agent capabilities to deliver scalable outcomes across automotive, finance, government, healthcare, insurance, retail, telecommunications, transport/logistics, travel, and energy/utilities industries.
Differentiator
Problem solved
Functional benefit
Products and services
- Connected Experience Integrated customer experience services combining skilled teams, digital capabilities, and analytics to grow revenue, inspire loyalty, and scale operations. Spans contact centre, content moderation, customer assist, direct sales, exception management, insights and analytics, loyalty and membership, mystery shopping, omnichannel service, retention, revenue operations (B2C), and training solutions for enterprise clients.
- Enterprise Enablement Business process outsourcing services handling critical back-office operations including claims processing, credit and collections (B2C), back office processing, finance and accounting, hardship management, IT helpdesk, and receivables management for enterprise clients.
- Digital Enablement Digital transformation services embedding automation, analytics, and user-led design into enterprise operations. Includes Agentic AI, Augmented Agent, business process reengineering, continuous improvement, CX/UX as a service, experience design, quality as a service, voice of customer, and workforce management as a service.
- Managed Services Talent and workforce solutions delivering scalable staffing capabilities through Integrated Capability Centre and Workforce Extension services that act as a business extension with fast onboarding.
- Sourcewiser Brand under the Symbos House of Brands portfolio providing specialised sourcing and talent solutions to enterprise clients.
- Recoveriescorp Brand under the Symbos House of Brands portfolio providing receivables and recovery management services for financial services and enterprise clients.
- MMB Lawyers Brand under the Symbos House of Brands portfolio providing legal services to enterprise clients.
- Debtrak Brand under the Symbos House of Brands portfolio providing debt management solutions for enterprise and financial services clients.
Quantifiable outcome
- Cross-industry experience delivering meaningful outcomes
Companies that use CPM Australia
Customer profileNamed customers4 records
Segments10 records
Ideal customer profiles1 record
CPM Australia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature4 records
CPM Australia partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- SourcewisercoreSubsidiary/brand within Symbos House of Brands portfolio. Digital wellbeing solutions provider operating under the Symbos parent company.
- RecoveriescorpcoreSubsidiary/brand within Symbos House of Brands portfolio. Receivables management solutions provider operating under the Symbos parent company.
- MMB LawyerscoreSubsidiary/brand within Symbos House of Brands portfolio. Legal services provider operating under the Symbos parent company.
- DebtrakcoreSubsidiary/brand within Symbos House of Brands portfolio. Debt management solutions provider operating under the Symbos parent company.
Scale indicators5 records
Recent moves4 records
Expansion highlights5 records
CPM Australia competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
CPM Australia social profiles
Digital presenceCPM Australia financial estimates
Financial estimateRevenue estimate
Valuation estimate
CPM Australia leadership team
Management profileNumber of profiles
CPM Australia subsidiaries and ownership
Company hierarchySubsidiaries4 records
CPM Australia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CPM Australia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CPM Australia
What does CPM Australia do?
Symbos provides AI-led customer experience managed services and business process outsourcing to blue-chip enterprise clients across ten industry verticals. The company combines skilled teams with digital tools to deliver contact centre, claims processing, credit and collections, back-office operations, digital transformation, and workforce extension services. A House of Brands portfolio (Sourcewiser, Recoveriescorp, MMB Lawyers, Debtrak) extends the offering into receivables management, legal services, sourcing/talent, and debt management.
Is CPM Australia a public or private company?
CPM Australia is a private company. It is classified as unknown and is currently operating.
When was CPM Australia founded?
CPM Australia was founded in 1994. It employs 1,001 to 5,000 people.
Where is CPM Australia based?
CPM Australia is headquartered in Wantirna South, Australia, in the Oceania region.
How does CPM Australia make money?
One revenue line is on record: managed Services Contracts.
Does CPM Australia have an API?
No public API is recorded for CPM Australia.
What industry is CPM Australia in?
CPM Australia's product category is Customer Experience Managed Services. Its primary akta.pro industry code is BPAAAEAE, Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery), with a secondary code of FSAGAHAI, Collections, Recovery & Debt Management Platforms. Its NAICS code is 56144 and its SIC code is 8744.