Cipla Palliative Care & Training Centre

What Cipla Palliative Care & Training Centre does

Cipla Palliative Care & Training Centre (CPC) is a charitable, non-profit palliative care institution established in 1997 in Pune, India, by Dr. Y.K. Hamied, Chairman of Cipla Ltd. It is operated by the Cipla Cancer and Aids Foundation (CCAF), a registered public charitable trust, and is funded entirely through Cipla's Corporate Social Responsibility programme. The Centre serves cancer patients and individuals with serious life-limiting illnesses (neurological, end-stage organ failure, chronic pain, frailty, thalassemia), along with their families and caregivers, through three integrated settings: a 49-bed inpatient facility on a five-acre campus in Warje, Pune; outpatient services including an OPD at partner hospitals such as Sassoon General Hospital; and partner-delivered home-based care across Pune and Maharashtra. All clinical services are provided free of cost.

Its core operating technology is a multidisciplinary palliative care delivery model — physicians, nurses, social workers, physiotherapists, nutritionists, psychologists, counsellors, and volunteers — combined with the Saath-Saath Helpline (1800-202-7777), India's first national palliative care helpline, which routes patients through a network of 40 partner organisations across 20 states and union territories and is supplemented by a 2025-launched AI-enabled multilingual chatbot and WhatsApp integration. The Centre also runs accredited education programmes, including a Maharashtra University of Health Sciences (MUHS) Fellowship in Palliative Care and Indian Association of Palliative Care (IAPC) certificate courses for doctors, nurses, and pharmacists.

The business model is grant-funded, not transactional: the Centre generates no revenue from patients, and operational sustainability rests on Cipla CSR inflows, training partnerships (MUHS, IAPC), and strategic alliances with state governments (Goa), premier cancer institutions (Tata Memorial Centre, ACTREC), and home-care operators (CanSupport, AIIMS Jodhpur). Cumulative reach exceeds 26,000 patients and families since inception, with annual volumes of 1,252+ OPD and 956+ IPD patients, 15,000+ helpline calls, 900+ patients through the CanSupport home-care partnership, 1,952 patients via the Goa public health system in FY 2025-26, and 600+ patients through AIIMS Jodhpur since September 2023.

Name

Cipla Palliative Care & Training Centre

Legal name

Cipla Cancer and Aids Foundation

Website

https://ciplapalliativecare.org

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Cipla Palliative Care & Training Centre is a Pune-based, Cipla Foundation-funded non-profit established in 1997, providing free-of-cost inpatient, outpatient, and home-based palliative care to cancer and seriously ill patients and their families in India.

Ownership category

akta.pro rank

Product category

Palliative Care Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Social Assistance (624)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Home Health Care Services (8082)

akta.pro primary industry

Palliative Care Clinics & Outpatient Programs (HLADAHAF)

akta.pro secondary industries

Specialty Palliative Care (e.g., oncology, CHF/COPD, dementia) (HLADAHAJ), Palliative Care (Home-Based) Providers (HLAFAEAD), Hospital-Based Palliative Care (Inpatient Consult Services) (HLADAHAG), Caregiver Support, Coaching & Training (HLADALAG)

Keywords

• Palliative care services
• End-of-life care
• Home-based hospice
• Pain management care
• Cancer supportive care

Headquarters

HQ city

Pune

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Healthcare Services (Free-of-Cost): All palliative care services at the Centre — inpatient, outpatient, and home-based care — are provided completely free of cost to patients and caregivers. The Centre is operated by Cipla Cancer and AIDS Foundation (CCAF), a registered public charitable trust, and funded through Cipla's CSR (Corporate Social Responsibility) initiatives. No revenue is collected from patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Cipla Palliative Care & Training Centre provides free-of-cost, multidisciplinary palliative care to cancer patients and families with life-limiting illness through three integrated settings: a 49-bed inpatient facility in Pune, outpatient services, and partner-supported home-based care. It operates the national Saath-Saath Helpline (1800-202-7777), supported by a multilingual AI chatbot, and delivers accredited training programmes (MUHS Fellowship and IAPC Certificate Courses) for doctors, nurses, and pharmacists.

Product overview

Cipla Palliative Care & Training Centre operates as a unified palliative care platform offering multiple interconnected services. The core offering centers on a 49-bed dedicated palliative care facility in Pune providing inpatient, outpatient, and home-based care services free of cost. This is complemented by the Saath-Saath Helpline (1800-202-7777), a national toll-free service connecting patients to palliative care providers across India, which now includes an AI-enabled multilingual chatbot for 24/7 support. The organization also offers education and training through the MUHS Fellowship Course in Palliative Care and IAPC Certificate Courses for doctors, nurses, and pharmacists, extending the platform's reach through partnerships with over 40 organizations across 20 states.

Differentiator

Problem solved

Functional benefit

Brands

• Saath-Saath Helpline: A national, toll-free palliative care helpline (1800-202-7777) launched in October 2021, providing free multilingual support in Hindi, English, and Marathi. It connects patients and caregivers to palliative care providers across India through a network of 40 partner organisations spanning 20 states and union territories.

Products and services

• Inpatient Palliative Care Personalized, multidisciplinary palliative care delivered to patients admitted to the 49-bed Warje, Pune facility, including pain and symptom management, counselling, physiotherapy, nutrition, and end-of-life care, provided free of cost to cancer patients and families.
• Outpatient Palliative Care Services Comprehensive outpatient palliative care combining medical treatment, emotional support, and tailored therapies, delivered at the CPC campus and partner hospitals such as Sassoon General Hospital.
• Home-Based Palliative Care Compassionate palliative care provided to patients in their own homes through partner organisations (notably CanSupport in Maharashtra), preserving dignity and comfort for patients with serious illnesses.
• Saath-Saath Helpline (1800-202-7777) India's first national palliative care helpline, providing free, multilingual support (Hindi, English, Marathi, Kannada, Malayalam, Telugu, Assamese) to connect patients and caregivers across India with local palliative care providers.
• AI-Enabled Saath-Saath Multilingual Chatbot Conversational AI chatbot extending the Saath-Saath Helpline with 24/7 multilingual automated assistance for palliative care information, guidance, and referrals.
• MUHS Fellowship Course in Palliative Care One-year full-time postgraduate fellowship in palliative medicine affiliated with MUHS, Nashik, providing comprehensive clinical, psychological, and supportive care education for medical professionals (3 seats per year).
• IAPC Certificate Course in Essentials of Palliative Care (CCEPC) Certificate course under the Indian Association of Palliative Care for doctors and nurses, with Part A (theory) and Part B (practical hands-on) components; completion enables eligibility to apply for an oral morphine stocking and dispensing licence under the NDPS Act.
• IAPC Certificate Course in Palliative Care Pharmacy Basic certificate course for pharmacists covering commonly used drugs in palliative care, essential narcotic drugs, and legalities for procurement, storage, and documentation.

Quantifiable outcome

• 26,000+ patients and families supported since 1997
• +5 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Government of Goa (State Health Department)coreStrategic or Co-development Partner · 1 March 2025CPC played a catalytic role in enabling Goa's State Palliative Care Policy, making Goa the fifth Indian state to adopt a state-level palliative care policy in March 2025. CPC provided strategic inputs and helped lay the foundation for integrating palliative care services across medical and district hospitals, reaching 1,952 patients in FY 2025-26.
• Maharashtra Government (Bhor & Purandhar community integration)minorStrategic or Co-development Partner · 1 January 2025Integrated palliative care in the community through Bhor and Purandhar regions from 2018-19, laying the foundation for nationwide palliative care expansion. Home care services were later transitioned to partners to expand rural access.
• AIIMS JodhpurcoreStrategic or Co-development Partner · 1 September 2023CSR partnership enabling a dedicated home-based palliative care service at AIIMS Jodhpur. Since September 2023, the programme has reached over 600 patients with free medicines and essential equipment. The collaboration empowered the AIIMS team and inspired a community-based palliative care model for families in need.
• CanSupportcoreStrategic or Co-development Partner · 1 January 2022Strategic transition of home-based palliative care services from CPC to CanSupport, launching Maharashtra's largest home-based palliative care programme spanning five talukas with nine dedicated care teams. To date, the programme has supported over 900 cancer patients. The partnership enables deeper reach and strengthened quality of home-based care delivery.
• Tata Memorial Centre / ACTRECcoreStrategic or Co-development Partner · 1 January 2022MoU signed to strengthen services, research, and training in palliative care. The partnership leverages Tata Memorial Centre's clinical excellence and research capabilities alongside CPC's palliative care expertise to advance palliative care practice and training in India.
• Saath-Saath Helpline Partner Network (40 organisations)coreStrategic or Co-development Partner · 1 October 2021The Saath-Saath Helpline was launched in October 2021 as a collaboration among 11 palliative care organisations and has grown to a network of 40 partners spanning 20 states and union territories. Partners include Pallium India, Tata Memorial Centre, Access Life, Cancer Institute WIA, Dr B Borooah Cancer Institute, Cachar Cancer Hospital, Cankids Kidscan, CanSupport, Golden Butterflies, Indian Association of Palliative Care (IAPC), Karunashraya, King George V Medical Trust, NIMHANS, Novi Surat, Palcare, Prpcs, Sukoon, Romila, Wadia Hospital, St. Johns Medical College, and others.
• King George V Memorial Trust / Sukoon NilayacoreStrategic or Co-development Partner · 1 January 2021Cipla Foundation supports King George V Memorial Trust's Sukoon Nilaya, an in-patient palliative care centre in Mumbai commissioned in 2021. The specially trained multidisciplinary team (doctors, nurses, counsellors, physiotherapists, occupational therapists) has supported several hundreds of patients and caregivers, with Cipla Foundation providing valued partnership to achieve the trust's mission.
• Indian Association of Palliative Care (IAPC)coreStrategic or Co-development Partner · 1 January 2018CPC is authorised to conduct the IAPC Certificate Course in Essentials of Palliative Care (CCEPC) for doctors and nurses under the aegis of IAPC. CPC also serves as the training site for this certificate course. Additionally, CPC partnered with IAPC and SAARC Federation of Oncologists to train oncologists, doctors, nurses, and counsellors across India.
• Maharashtra University of Health Sciences (MUHS)coreStrategic or Co-development Partner · 1 January 2018The Fellowship Course in Palliative Care at CPC is a specialised postgraduate programme affiliated with MUHS, Nashik. The 1-year full-time programme (3 seats per year) provides comprehensive clinical, psychological, and supportive care education for medical professionals seeking advanced training in palliative medicine.
• Indo American Cancer AssociationminorStrategic or Co-development Partner · 1 January 2018Partnership to train oncologists, doctors, nurses, and counsellors across India in palliative care, contributing to the Centre's mission of building nationwide palliative care capacity.
• Sassoon General Hospital, PuneminorStrategic or Co-development PartnerCPC established its first Palliative Care OPD at Sassoon General Hospital, Pune in 2007, extending the Centre's outpatient services to a major public hospital.

Scale indicators13 records

Recent moves11 records

Expansion highlights6 records

Direct peers

• CanSupport: CanSupport runs India's largest home-based palliative care programme and is a direct partner of CPC, having taken over home-based care delivery in Maharashtra. It provides home visits and clinical support across multiple states, comparable to CPC's home-care offerings.
• Pallium India: Pallium India is a leading national palliative care non-profit based in Kerala, providing pain relief, training, and advocacy. It is part of the Saath-Saath Helpline partner network and shares CPC's mission of expanding access to palliative care across India.
• Karunashraya: Karunashraya (Bangalore Hospice Trust) operates a hospice and home-care palliative care service in Karnataka, funded through corporate and individual donations. It is a Saath-Saath partner and offers a comparable mix of inpatient and home-based palliative care for cancer patients.
• King George V Memorial Trust (Sukoon Nilaya): Operates Sukoon Nilaya, a Mumbai-based inpatient palliative care centre supported by Cipla Foundation. It is a direct CPC partner with a similar multidisciplinary care model for seriously ill patients.

Emerging players

• Cankids Kidscan: National paediatric cancer NGO that is part of the Saath-Saath partner network. Comparable in non-profit cancer-care delivery in India, with a focus on children but overlapping palliative care and family support mission.
• Access Life Assistance Foundation: Provides holistic support to children with cancer and their families, including palliative care. It is a Saath-Saath partner and overlaps with CPC's paediatric palliative care commitment.
• Tata Memorial Centre / ACTREC: India's premier cancer hospital and research centre, with an MoU with CPC for palliative care services, research, and training. Comparable in oncology focus but operates as a government tertiary cancer hospital with embedded palliative care rather than a dedicated palliative care facility.

Others

• Indian Association of Palliative Care (IAPC): National professional body for palliative care in India; accredits CPC's certificate courses and partners on training programmes. Not a direct care provider but the ecosystem-wide governing body and professional association relevant to CPC's positioning.
• Cipla Foundation: The corporate social responsibility arm of Cipla Ltd. that funds CPC along with other health and education initiatives. As the parent funder, it is the enabling partner supporting CPC's free-of-cost model and broader health ecosystem programmes.

Regional players

• NIMHANS: India's national mental health and neurosciences institute, a Saath-Saath partner that integrates palliative care for neurological and psychiatric conditions. Adjacent academic peer providing training research collaboration rather than direct comparable services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CiplaPalliativeCare
• LinkedInlinkedin.com/company/cipla-palliative-care-training-centre

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Cipla Palliative Care & Training Centre