Viaqua

What Viaqua does

Viaqua (now operating under the Veolia brand since 2025) is a regulated water utility providing comprehensive urban water cycle management across the four provinces of Galicia in northwest Spain (A Coruña, Lugo, Ourense, Pontevedra). The company operates the full utility stack — water capture and potabilization at ETAP stations, distribution networks, sewerage collection, and wastewater treatment at EDAR facilities — delivered under municipal concessions granted by local governments. As a wholly owned subsidiary of Veolia (Euronext Paris: VIE), Viaqua benefits from the global group's operational standards and brand backing while running a localized Galician service. Workforce is sized at 501-1,000 employees, anchored in Santiago de Compostela.

The company's commercial offering is a hybrid pricing model layered on top of regulated tariffs: a fixed monthly subscription tier ("12 Gotas" / Fixed Monthly Quota) provides predictable revenue insulated from consumption swings; variable usage-based tariffs bill against meter readings; and one-time connection, contract-change, and service-activation fees (acometidas, altas/bajas, cambios de titular) generate transactional revenue. Customer-facing operations are supported by a digital self-service portal (Gestiones Online), digital invoicing, an interactive obras/afectaciones map, and physical service centers operating by prior appointment across municipalities. Customer segments are concentrated in two primary groups: residential households on individual accounts and the municipal governments of Galicia contracting Viaqua at the concession level.

Beyond utility operations, Viaqua maintains two non-core but strategically significant assets: CETAQUA, a water technology research center serving as Viaqua's innovation hub within the Veolia ecosystem; and the FP Dual del Agua vocational training program, developed since 2017 with Xunta de Galicia, CIFP Politécnico de Santiago, and (since 2026) CIFP Ferrolterra, producing credentialed water-sector operators with a reported 70%+ job placement rate. Community and social programs (Programa CONTIGO, Reto Galicia Sostenible, fondo social bonifications, Bequal Plus and WCAG-WAI AA accessibility certifications) extend the company's role from pure infrastructure operator to regional social-utility player. The underlying business model is structurally defensive: regulated returns, monopoly concession geography, and Veolia parent backing.

Name

Viaqua

Legal name

Viaqua

Website

https://viaqua.gal

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Viaqua is a regulated water utility subsidiary of Veolia operating the full urban water cycle — capture, potabilization, distribution, sewerage, and wastewater treatment — under municipal concessions across the four provinces of Galicia, Spain, serving residential households and municipal governments.

Ownership category

akta.pro rank

Product category

Municipal Water and Wastewater Utility Services

NAICS

Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI)

Keywords

• Water utility services
• Wastewater treatment
• Potable water distribution
• Urban water management
• Municipal water supply

Headquarters

HQ city

Santiago De Compostela

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Fixed Monthly Water Service Fee (12 Gotas): Fixed monthly quota system offering stable recurring revenue from residential customers. The '12 Gotas' (12 drops) product provides a predictable monthly fee regardless of consumption levels.
2. Consumption-Based Water Charges: Usage-based billing determined by meter readings, allowing customers to pay based on actual water consumption.
3. Connection and Contract Services: Fees charged for new service connections (acometidas), title changes, service activations, and deactivations.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Viaqua is a regulated water utility operating across the four provinces of Galicia, Spain, providing comprehensive urban water cycle management services. The company captures, potabilizes, and distributes drinking water through its network of ETAP (Estaciones de Tratamiento de Agua Potable) plants, and collects and treats wastewater through EDAR (Estaciones de Depuracion de Aguas Residuales) plants and sewerage systems, serving both residential customers and municipal government concessions.

Product overview

Viaqua, now operating under Veolia, is a water utility company providing comprehensive urban water cycle management services across municipalities in Galicia, Spain. The company's core offering encompasses the complete water management lifecycle including water capture and potabilization (ETAP), distribution networks, sewerage systems, and wastewater treatment (EDAR). Alongside these core water services, Viaqua operates customer-facing digital services including online bill payment, meter reading submissions, contract management, and digital invoicing through its Gestiones Online portal. The company also maintains CETAQUA as its technological research center, operates the FP Dual del Agua vocational training program in partnership with public educational institutions, and runs community educational programs. Key service offerings include the fixed-rate 12 Gotas monthly plan, the Programa CONTIGO customer support initiative, and an interactive infrastructure maintenance map.

Differentiator

Problem solved

Functional benefit

Brands

• CETAQUA: Water technology center operated by Viaqua
• Programa CONTIGO
• FP Dual del Agua

Products and services

• Urban Water Cycle Management (Gestion del Ciclo Urbano del Agua) Integrated end-to-end water utility service covering water capture and potabilization at ETAP plants, distribution through municipal networks, sewerage collection, and wastewater treatment at EDAR plants. Provided to municipal governments under concession contracts and directly to residential customers in Galicia, Spain.
• 12 Gotas Fixed Monthly Water Service Plan (12 Gotas - Cuota Fija Mensual) Subscription-based fixed monthly fee water service plan providing residential customers with predictable billing regardless of actual consumption volume, designed for budget stability and simplicity.
• Programa CONTIGO Customer Advocacy and Social Support Service People-centered customer support and social service offering customer advocacy (defensa del cliente), vulnerability assistance, social fund support, and an independent customer ombudsman for water service customers in Galicia.

Quantifiable outcome

• Over 70% job placement rate for graduates of the FP Dual water sector training program among youth under 25 years old.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• Xunta de GaliciacoreStrategic or Co-development Partner · 1 January 2017Regional government partnership for vocational training development. The collaboration began in 2017 to establish the FP Dual water sector training program, combining public administration planning with Viaqua's operational expertise.
• CIFP Politécnico de Santiago de CompostelacoreStrategic or Co-development PartnerEducational institution partnership for dual vocational training in water sector. Provides specialized training in water network installation, operation and maintenance, and water treatment plant operations with a over 70% job placement rate.
• CIFP FerrolterracoreStrategic or Co-development PartnerExpanded dual vocational training partnership adding water network and treatment plant operations dual certification program to the training offering.
• CETAQUAcoreTechnology or IntegrationWater technology research center that serves as Viaqua's technological hub for water innovation, treatment research, and technical development in the water sector.
• VeoliacoreStrategic or Co-development PartnerGlobal resource management company that owns Viaqua. Provides international best practices, technological expertise, and brand backing for water and environmental services operations in Galicia.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Global Omnium: Global Omnium (via Aguas de Valencia and subsidiaries) operates municipal water concessions across Valencia, Madrid, and other Spanish regions. Comparable to Viaqua as a multi-regional Spanish regulated water utility with integrated service portfolio and digital customer platforms.
• Aguas de Barcelona (Agbar): Agbar, part of the Veolia/Suez heritage group and historically linked to Saur, is the long-standing concession water utility for Barcelona and surrounding municipalities. Direct peer in regulated urban water service delivery, customer-facing digital channels, and multi-municipal concession structure.
• EMASESA: EMASESA is the municipal water company for Seville and its metropolitan area, providing integrated water supply, sewerage, and wastewater treatment. Comparable regional utility peer with similar regulated concession and integrated water cycle operations.
• Facsa: Facsa (Grupo Gimeno) operates municipal water and wastewater services across eastern Spain, including Castellón and Valencia regions. Comparable regional water utility peer with full urban water cycle operations and a similar concession-based GTM model.
• Canal de Isabel II: Canal de Isabel II is the public water utility for the Community of Madrid, managing the complete urban water cycle for a large regional population. Comparable to Viaqua in service scope (capture, treatment, distribution, wastewater) and regulated concession structure, though public-sector owned.
• Aqualia: Aqualia is the water and wastewater subsidiary of FCC (Grupo FCC), one of Spain's largest private water utilities serving millions of customers across hundreds of municipalities. Directly comparable to Viaqua in scale, regulated concession model, and integrated water/wastewater service offering.
• Sorea: Sorea is the Spanish water utility subsidiary of Suez (now Veolia group after the 2022 Suez-Veolia merger reorganization), operating municipal water concessions across Catalonia and other regions. It is structurally the closest peer to Viaqua: same business model (regulated concessions under a multinational parent), same service scope (urban water cycle), and same Spanish market context.
• Hidrogea: Hidrogea operates municipal water concessions primarily in the Murcia and southeastern Spain region, with a similar integrated urban water cycle business model. Direct peer at regional utility scale with comparable customer-facing services.
• Cadagua: Cadagua (part of the OHLA/Cobra group) specializes in water treatment plant design, construction, and operation in Spain and internationally. Comparable to Viaqua's treatment operations (ETAP/EDAR) although more EPC-skewed; relevant as a competitor for treatment concession tenders.

Broad incumbents

• Acciona Agua: Acciona Agua is the water division of Acciona, a large Spanish infrastructure conglomerate, operating water concessions and treatment plants globally. Broader incumbent peer with overlapping capabilities (treatment, desalination, concessions) but as part of a wider infrastructure portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/VIAQUA
• Instagraminstagram.com/viaquaesveolia

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viaqua