Pet Memorial Services

What Pet Memorial Services does

Pet Memorial Services, doing business as Abbey Glen Pet Memorial Services and Abbey Glen Pet Aftercare, is a regional pet aftercare provider serving families in New Jersey and Pennsylvania. Founded in 1996 and headquartered in West Chester, PA, the company operates four physical care-center locations — Lafayette, NJ (flagship, including the 14-acre Abbey Glen Memorial Park), Jackson Township, NJ, West Chester, PA, and Quakertown, PA — and is a brand/division of parent company Gateway Services Inc. Its core offerings are direct-to-consumer pet cremation services (private, individual, and communal), pet burial at the Lafayette memorial park, and viewing/visitation in tranquil reflection rooms. Adjacent product and service lines include personalized memorial products (urns, paw prints, jewelry), EverAfter Art keepsakes, online digital memorials, pet loss preplanning, and a dedicated grief support resource hub. Technology infrastructure is modest: a status-tracking portal called Paws e-Track serves both pet parents and veterinary clinics, but no proprietary AI, platform, or software is described beyond basic web properties.

Revenue is generated almost entirely through one-time service fees — cremation, burial plots, viewing time, and memorial product sales — with no publicly disclosed pricing (families must contact care centers directly for quotes). The go-to-market is fully direct-to-consumer and moment-driven, capturing families at pet loss; lead channels include the company website, IAOPCC referral network, and emerging vet-clinic partnerships via Paws e-Track. Customer base is the long tail of individual pet owners across roughly two states, with no enterprise, B2B, or repeat-customer segment disclosed. The company employs 11–50 people across the regional footprint and operates as an established, privately held service business within the Gateway Services Inc. corporate umbrella.

Name

Pet Memorial Services

Legal name

Gateway Services Inc.

Website

https://petmemorialservices.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Pet Memorial Services, operating as Abbey Glen Pet Aftercare, is a privately held regional pet aftercare provider serving families across New Jersey and Pennsylvania with cremation, burial, memorial products, and grief support services since 1996.

Ownership category

akta.pro rank

Headquarters

HQ city

West Chester

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Pet Cremation Services: Individual, private, and communal pet cremation services offered as one-time service fees. The company provides cremation as its primary service offering.
2. Pet Burial Services: Burial services at the Abbey Glen Memorial Park, including cemetery plots and grounds access.
3. Memorial Products: Sale of memorial products including urns, paw prints, jewelry, and EverAfter Art. Products are sold individually as one-time purchases.
4. Viewing and Visitation Services: Use of reflection rooms for viewing and visitation purposes, offered as part of the aftercare service package.
5. Online Memorials: Digital memorial platforms for families to create online tributes for their pets.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Pet Memorial Services (operating as Abbey Glen Pet Memorial Services / Abbey Glen Pet Aftercare) provides pet aftercare services including private, individual, and communal cremation, burial at the Abbey Glen Memorial Park, viewing and visitation in reflection rooms, personalized memorial products (urns, paw prints, jewelry, EverAfter Art), online memorials, and pet loss preplanning. The company operates four care center locations across New Jersey and Pennsylvania, serving families at the time of pet loss.

Product overview

Abbey Glen Pet Memorial Services operates as a comprehensive pet aftercare platform offering a unified suite of services centered around cremation, burial, and memorial products. The core service offering includes pet cremation services (private, individual, and communal), pet burial services at the Abbey Glen Memorial Park (14-acre facility in Lafayette, NJ), and viewing/visitation options. These core services are complemented by memorial product offerings including urns, paw prints, jewelry, and EverAfter Art, along with online pet memorials for digital tributes. The company also provides grief support resources and preplanning services. A notable technology integration is Paws e-Track, a tracking system for monitoring pet aftercare status. Multiple physical locations serve New Jersey (Lafayette, Jackson Township) and Pennsylvania (West Chester, Quakertown).

Differentiator

Problem solved

Functional benefit

Products and services

• Pet Cremation Services Professional pet cremation services offering private, individual, and communal options to help families honor their beloved animal companions with dignity.
• Pet Burial Services Pet burial services at the Abbey Glen Memorial Park, a 14-acre memorial park in Lafayette, NJ, offering families a serene environment with scenic trails, statues, and landscaped areas to walk, reflect, and honor their pets.
• Viewing & Visitation Viewing and visitation options available in tranquil reflection rooms, allowing families to spend time with their pets before cremation or burial.
• Memorial Products Personalized memorial products including urns, paw prints, jewelry, and EverAfter Art to commemorate pets' lives and provide lasting keepsakes for families.
• EverAfter Art Art-based memorial offering that allows families to preserve an artistic representation of their pet as a cherished keepsake.
• Online Pet Memorials Digital memorial platform allowing families to create online tributes to celebrate and preserve their pet's legacy digitally.
• Pet Loss Preplanning Advance planning services allowing pet owners to pre-arrange pet aftercare services, reducing the emotional and logistical burden during difficult times.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered moderate, core and supporting.

• IAOPCC (International Association of Pet Cemeteries & Crematories)moderateChannel Partner/ Reseller/ DistributorAbbey Glen is a member of IAOPCC, an industry association for pet cemeteries and crematories. This membership provides industry credibility, standards alignment, and access to a referral network for pet owners seeking professional aftercare services.
• Gateway Services Inc.coreOthersGateway Services Inc. is the parent company of Abbey Glen Pet Aftercare, operating under the dba Pet Memorial Services. The company holds the copyright for Abbey Glen and operates the careers page at gatewayservicesinc.com/careers.
• Paws e-TracksupportingTechnology or IntegrationPaws e-Track is an online tracking portal (pawsetrack.vet) that allows pet parents to track their pet's cremation and aftercare process. The service provides transparency and peace of mind during the aftercare journey.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Pet Heaven Memorial Services: Regional pet cremation and memorial services provider offering private and communal cremation plus memorial products. Directly comparable service model and customer base (pet owners seeking dignified aftercare) to Abbey Glen, particularly in adjacent mid-Atlantic markets.
• Pet Cremation Services Inc. Pet cremation services provider offering individual and communal cremation plus memorial products to pet families and veterinary clinics. Directly comparable service model, target customer, and revenue stream mix to Abbey Glen.
• Gateway Services Inc. Parent company of Abbey Glen Pet Memorial Services and the largest pet aftercare operator in North America. Directly comparable because it operates the same cremation, burial, and memorial service model at scale across multiple regions, effectively defining the category in which Abbey Glen competes.

Emerging players

• Ageless Arts Memorials: Specialized pet memorial product company producing urns, keepsakes, and personalized tributes. Comparable because memorial products (urns, paw prints, jewelry) are a core Abbey Glen revenue stream, and Ageless Arts represents a specialized competitor/supplier in that subcategory.
• Lap of Love Veterinary Hospice: National in-home pet euthanasia and hospice provider that addresses the upstream end-of-life moment for pet families. Comparable as an adjacent end-of-life pet care service that increasingly partners with or competes for the same customer relationship before cremation/burial decisions are made.

Regional players

• Pets in Peace: Australia-based pet cremation and memorial services operator with multiple care centers and a similar full-service aftercare model. Comparable in service breadth (cremation, memorial products, viewings) but operates in a different geography.
• Fond Memories Pet Crematory: Independent regional pet cremation provider operating cremation services for local pet owners and veterinarians. Comparable as a regional pet cremation competitor serving a similar customer base (bereaved pet families and vet clinic referrals) with a comparable service mix.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/PetMemorialServicesPA

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pet Memorial Services