All City Pet Care Veterinary Emergency Hospital

What All City Pet Care Veterinary Emergency Hospital does

All City Pet Care Veterinary Emergency Hospital is a combined 24/7 emergency and general practice veterinary hospital located at 3508 S. Minnesota Ave., Suite 102, Sioux Falls, South Dakota. Founded in 1990, the facility has operated continuously for over 30 years and currently employs more than 50 staff, including six general practice veterinarians, approximately eight emergency veterinarians, multiple veterinary technicians and assistants, and two hospital managers (Jamie, Hospital Manager, and Patrick, Assistant Hospital Manager). The hospital is owned by National Veterinary Associates (NVA), a diversified veterinary services conglomerate, and operates as a subsidiary within NVA's hospital network.

The hospital serves dog and cat owners in the Sioux Falls area with a full-service offering that spans wellness and preventive care (dentistry, vaccinations, microchipping, diet and nutrition counseling, parasite control), advanced diagnostics (digital radiography, ultrasound, CT scan, endoscopy, echocardiograms, laboratory services), and surgical capabilities including spay/neuter, soft tissue, orthopedic, and laparoscopic procedures. It maintains an on-site blood bank for dogs and cats and operates as a regional referral hub for complex orthopedic surgeries (TPLO, MPL, FHO, fracture repair) and soft tissue cases, anchored by surgeon Dr. Jeff Heitmann with 15+ years of tenure. End-of-life services including euthanasia and cremation are also offered.

The business model is professional-services-based, monetized through emergency examination fees ($158 at check-in), diagnostic and treatment charges, surgery deposits (75% of estimate due at check-in for surgical cases), and a subscription wellness plan (PawPlans) offering up to 25% savings on services. Customer payments are supplemented by financing partnerships with CareCredit and Scratchpay. Distribution is direct-to-consumer via walk-in emergency intake, scheduled appointments, online booking, the PetOne Veterinary mobile app, and an integrated online store for pet supplies, with a supplementary referral channel from area veterinary clinics.

Name

All City Pet Care Veterinary Emergency Hospital

Legal name

All City Pet Care Veterinary Emergency Hospital

Website

https://allcitypetcareveh.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

All City Pet Care Veterinary Emergency Hospital is a 24/7 veterinary hospital in Sioux Falls, South Dakota, founded in 1990 and owned by National Veterinary Associates, providing emergency, surgical, diagnostic, and wellness care to dog and cat owners.

Ownership category

akta.pro rank

Product category

Veterinary Hospital Services

NAICS

Veterinary Services (541940)

SIC

Services-Hospitals (8060)

akta.pro industry

PRIMARYHLAMACAC

Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro)

Healthcare & Life Sciences/Veterinary & Animal Health/Emergency & Specialty Veterinary Hospitals

Keywords

• Emergency veterinary care
• Veterinary surgical services
• Pet diagnostic imaging
• Veterinary wellness exams
• General veterinary practice

Headquarters

HQ city

Sioux Falls

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Veterinary Services Revenue: Revenue generated from emergency examinations, general practice visits, diagnostic services, surgeries, and related veterinary procedures. Emergency exam fee is $158. Additional charges for diagnostics and treatments. Requires deposits for hospitalized patients.
2. Surgery Services: Orthopedic surgeries (TPLO, MPL, FHO, fracture repair) and soft tissue surgeries. Requires 75% deposit at check-in with remainder due at discharge.
3. Financing Partnerships: Accepts CareCredit and Scratchpay payment plans, providing financing options for customers who need to pay over time.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

All City Pet Care Veterinary Emergency Hospital is a full-service veterinary facility in Sioux Falls, South Dakota, operating as both a 24/7 emergency hospital and a general practice dedicated to dogs and cats. It delivers wellness and preventive care (dentistry, vaccinations, nutrition, microchipping, parasite control), advanced diagnostics (radiography, ultrasound, CT, endoscopy, echocardiograms, in-house lab), and surgical services (spay/neuter, soft tissue, orthopedic, and laparoscopic surgery). It also accepts surgical referrals from other clinics and operates a blood bank and end-of-life care services.

Product overview

All City Pet Care Veterinary Emergency Hospital is a full-service veterinary facility offering a comprehensive range of pet healthcare services. The hospital operates 24/7 as both a general practice and emergency veterinary hospital. Its core offerings include wellness and preventive care (dentistry, vaccinations, diet & nutrition, microchipping, parasite control), advanced diagnostic services (radiography, ultrasound, endoscopy, CT scan, echocardiograms, laboratory services), and surgical services (spay/neuter, soft tissue, orthopedic, and laparoscopic surgery). The hospital also provides specialty surgery referrals, blood banking for dogs and cats, and end-of-life care including euthanasia and cremation. The hospital supports its services with a PetOne mobile app for pet health management, PawPlans wellness savings program, and accepts ScratchPay and CareCredit financing options. Pet owners can book appointments online and purchase supplies through an integrated online store.

Differentiator

Problem solved

Functional benefit

Products and services

• General Wellness Services Comprehensive wellness and preventive care for dogs and cats, including dentistry, diet and nutrition counseling, microchipping, vaccinations, wellness exams, and parasite control.
• 24-Hour Emergency Care Round-the-clock emergency veterinary services for dogs and cats, including urgent care, triage protocol, and emergency resuscitation, with a $158 emergency examination fee (tax included) at check-in.
• Surgery Services Full surgical capabilities for dogs and cats, including spay and neuter, soft tissue surgery, orthopedic surgery, and laparoscopic surgery. Requires a 75% deposit at surgery check-in with the remainder due at discharge.
• Diagnostic Services Advanced diagnostic imaging and laboratory services for dogs and cats, including digital radiography, diagnostic ultrasound, endoscopy, in-house laboratory, CT scan, and echocardiograms.
• Surgery Referrals Specialty surgery for dogs and cats referred by other veterinary clinics, including orthopedic procedures (TPLO, MPL, FHO, fracture repair), soft tissue surgery, and endoscopy.
• Blood Bank for Dogs and Cats Blood banking service for dogs and cats to support emergency transfusions and surgical needs at the hospital.
• End-of-Life Care Compassionate euthanasia services and cremation options for pets at end of life.
• PawPlans Subscription-style pet health membership plan marketed as 'The Care Your Pet Needs,' offering up to 25% savings on veterinary services for pet owners.
• PetOne Veterinary App Mobile application for pet owners to manage their pet's healthcare, book appointments, and access veterinary services from the hospital.
• Online Store Online shop for pet supplies and food, accessible through the hospital website at allcitypetcaresouthander.ourvet.com.

Quantifiable outcome

• PawPlans membership provides up to 25% savings on pet care services

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered parent company, core and minor.

• National Veterinary Associates (NVA)parent companyOthersNVA is the parent company/owner of All City Pet Care Veterinary Emergency Hospital. Privacy policy and terms of use indicate NVA operates the hospital as part of their veterinary hospital network.
• ScratchpaycoreGTM or Marketing PartnerScratchpay provides simple and affordable payment plans for pet parents. Checking eligibility takes about 90 seconds and does not affect credit.
• CareCreditcoreGTM or Marketing PartnerCareCredit credit card accepted as flexible financing option to help pet owners pay for pet care over time. Subject to credit approval.
• PetOne VeterinarycoreTechnology or IntegrationPetOne Veterinary app for managing pet healthcare. Available for download via petonevet.app.link.
• PawPlanscoreGTM or Marketing PartnerPet health membership plan offering up to 25% savings on care. Marketed as 'The Care Your Pet Needs.'
• Dr. Jeff HeitmanncoreOthersSurgeon who has been with All City for over 15 years. Graduated from Iowa State University College of Veterinary Medicine in 2008. Provides local surgical options for complex cases.
• ADA Site Compliance (ADASC)minorImplementation/ SI/ Consulting PartnerThird-party accessibility partner engaged to audit website accessibility and ensure compliance with WCAG guidelines.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Thrive Pet Healthcare: Multi-specialty veterinary network combining general practice, emergency, and specialty services. Operates in similar service mix as All City but as part of a national consolidator with broader footprint.
• Pathway Vet Alliance: Network of companion animal hospitals offering general practice and specialty services. Comparable consolidated multi-site operator to NVA and a relevant benchmark for All City's parent-supported business model.
• VCA Animal Hospitals: Largest U.S. veterinary hospital network offering general practice, emergency, and specialty services nationally. Comparable service breadth but at much larger scale and broader geographic coverage.

Others

• National Veterinary Associates (NVA): The parent company of All City Pet Care — operates a portfolio of veterinary hospitals and pet resorts across the U.S. Relevant as the controlling entity whose strategic decisions shape All City's trajectory.

Direct peers

• MedVet: Veterinary-owned network of emergency and specialty hospitals with on-site specialists, advanced imaging (CT, MRI), and surgical capabilities — directly comparable to All City's emergency/specialty surgical positioning.
• BluePearl Veterinary Partners: Network of specialty and emergency veterinary hospitals operating 24/7 with advanced diagnostics and board-certified specialists. Most direct competitor to All City's emergency + specialty surgery model, though typically in larger metros.
• Pet Emergency & Specialty Center: Regional emergency and specialty veterinary hospital offering 24/7 emergency care, surgery, and internal medicine specialties. Operates a similar referral-based emergency + specialty model to All City.
• Animal Emergency Clinic of the Fox Valley: Mid-size-market emergency veterinary hospital operating 24/7 with surgical and diagnostic capabilities. Comparable scale and emergency-only/specialty positioning to All City in a similar demographic market.

Regional players

• Dakota Veterinary Clinic: General practice veterinary clinic serving the Sioux Falls region, providing routine wellness care and competing for the same local pet owner base that All City serves.
• Sioux Falls Animal Hospital: Local veterinary competitor in the Sioux Falls market offering general practice and some specialty services. Direct local competitor for primary care and emergency cases within the same geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/all-city-pet-care-veterinary-emergency-hospital

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about All City Pet Care Veterinary Emergency Hospital