Mackay Regional Council

Name

Mackay Regional Council

Legal name

Mackay Regional Council

Website

https://mackay.qld.gov.au

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Water, Sewage and Other Systems (2213), Utilities (221), Administration of Urban Planning and Community and Rural Development (92512), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Sanitary Services (4950), Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Water Supply & Wastewater Utilities Administration (BPAIACAG), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Local government services
• Waste management services
• Water and sewerage
• Development assessment
• Community facilities

Headquarters

HQ city

Mackay

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D

Revenue model

1. Rates and Charges: Property rates levied on residential and commercial properties within the region, including water and sewerage charges. This is the primary recurring revenue source for council operations and infrastructure maintenance.
2. Fees and Charges: Various user-pays fees for council services including development applications, building and plumbing approvals, animal registrations, waste disposal, facility hire, and other regulatory services.
3. Government Grants: Funding from Queensland and Australian governments for specific programs, infrastructure projects, and operational support.
4. User Fees for Services: Fees for services such as library services, aquatic facilities, entertainment venues (MECC), and community facilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

Mackay Regional Council is a local government authority providing essential municipal services to residents, businesses, and community organisations in the Mackay region of North Queensland. Its core offerings include property rates and water/sewerage billing, waste collection and disposal, development and building approvals, planning assessment, library and aquatic facilities, emergency management, animal registration, and community grants. Service delivery is supported by an online customer portal, three physical customer service centres, and a phone contact centre.

Product overview

Mackay Regional Council operates primarily as a local government service provider rather than a technology product company. Its digital presence consists of an official website powered by Granicus, integrated with several online service modules including a customer portal for managing council services, an emergency dashboard for real-time disaster updates, a mapping system (MIMAPS), and an e-recruitment portal. The council offers digital petition capabilities through its e-petition portal and provides access to library services. The website serves as the central hub for rates and water billing, animal registration, rubbish collection services, and community engagement, functioning as a unified platform connecting residents to various council services rather than a standalone software product.

Differentiator

Problem solved

Functional benefit

Products and services

• Rates and Charges Administration Levies and administers property rates on residential and commercial properties within the Mackay region, with discounts, concessions, and electronic notice delivery available. For property owners and ratepayers.
• Water and Sewerage Services Provides water access, water supply, drinking water testing, sewerage services, and related infrastructure to residential and commercial properties. Includes water notices and quarterly billing.
• Waste Management Services Provides rubbish and bin collection, recycling programs, waste disposal facilities, illegal dumping response, and hazardous material disposal guidance for residents and businesses.
• Development and Building Approval Services Processes development applications, building approvals, plumbing approvals, and planning assessments for property owners, developers, and builders operating within the region.
• Library Services Provides public library services to residents, including access to library resources and facilities across the region.
• Emergency Management and Disaster Recovery Services Provides disaster preparedness information, real-time emergency updates, road closure information, and recovery support for residents and businesses during emergencies.
• Animal Registration and Management

Quantifiable outcome

• More than $127 million in 2026-27 capital works budget for essential infrastructure renewal
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered moderate, minor and core.

• Yantai, ChinamoderateStrategic or Co-development Partner · 15 November 2012Sister Region Agreement signed between Mackay, Isaac and Whitsunday Regional Councils and Yantai, China. Partnership developed following trade mission from Mackay to Yantai in 2010.
• Honiara, Solomon IslandsminorStrategic or Co-development Partner · 5 September 1995Sister City relationship established September 5, 1995. Cultural exchange and friendship promotion between Mackay and Honiara.
• Matsuura, JapancoreStrategic or Co-development Partner · 22 September 1989Most active sister city relationship. Annual student exchanges and biennial citizen visits. Over 350 students from Matsuura have visited Mackay. Relationship founded on common interest in coal - ships from Matsuura transported Bowen Basin coal to Matsuura's power plant.
• Kailua Kona, HawaiiminorStrategic or Co-development Partner · 4 January 1966Sister City relationship established January 4, 1966. Cultural exchange and friendship promotion between Mackay and Kailua Kona.
• Isaac Regional CouncilcoreStrategic or Co-development PartnerCollaborative partnership in the Greater Whitsunday Council of Mayors. Partnership committed to welcoming investment and growing economic value and diversity of the greater region.
• Whitsunday Regional CouncilcoreStrategic or Co-development PartnerCollaborative partnership in the Greater Whitsunday Council of Mayors. Partnership committed to welcoming investment and growing economic value and diversity of the greater region.

Scale indicators4 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Rockhampton Regional Council: Central Queensland regional council with comparable mandate, population scale, and resource-economy exposure. Operates similar capital works programs covering water, sewerage, roads, and community facilities.
• Bundaberg Regional Council: Queensland regional council of comparable scale delivering statutory local government services. Similar structural profile for water/sewer utilities, waste management, and disaster recovery exposure.
• Sunshine Coast Council: Queensland regional council of similar operational scale, providing statutory local government services including water and waste. Comparable in its capital works programming, digital service delivery, and population growth profile.
• Cairns Regional Council: A fellow Far North Queensland regional council serving a tropical coastal economy with comparable exposure to cyclone risk, tourism, and resource sector cycles. Provides similar mix of water/sewerage, waste, and community facility services to a regional population.
• Townsville City Council: North Queensland regional council with comparable mandate for water, sewerage, waste, roads, and disaster management. Operates in a similar tropical climate with comparable infrastructure renewal needs and resource-sector economic base.
• Toowoomba Regional Council: Inland Queensland regional council with similar statutory responsibilities for rates, water/sewerage, waste, and roads. Comparable organisational scale and structural exposure to agricultural and resource sector rate base volatility.
• Gladstone Regional Council: Central Queensland regional council with similar statutory mandate and economic dependence on resource sector (coal, LNG). Operates comparable water, sewerage, waste, and infrastructure renewal programs.
• City of Darwin: Australian regional council in a comparable tropical, cyclone-exposed jurisdiction delivering statutory local government services. Notably, Mackay's Director Corporate Services Chris Kelly was recruited from City of Darwin in 2024, evidencing direct talent flow between the two.

Broad incumbents

• Brisbane City Council: The largest local government in Australia, operating as a Queensland regional council with comparable statutory responsibilities for rates, water/wastewater, waste, roads, and community services. Relevant as a scale benchmark for Queensland council operations and digital service delivery.
• City of Gold Coast: Large Queensland local government providing comparable water, sewerage, waste, and community services. Operates at greater scale but offers a benchmark for digital customer service and infrastructure investment programming.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/counciltv
• Facebookfacebook.com/mackayregionalcouncil
• LinkedInlinkedin.com/company/2995121
• Instagraminstagram.com/mackaycouncil
• Xx.com/mackaycouncil

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mackay Regional Council