Mackay Regional Council
- Company typePrivate
- Founded2008
- HeadquartersMackay, Australia
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
Mackay Regional Council firmographics
Firmographics- Name
- Mackay Regional Council
- Legal name
- Mackay Regional Council
- Website
- https://mackay.qld.gov.au
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
Mackay Regional Council industry classification
Industry- Product category
- Local Government Services
- NAICS
- Water, Sewage and Other Systems (2213), Utilities (221), Administration of Urban Planning and Community and Rural Development (92512), Water Supply and Irrigation Systems (221310)
- SIC
- Water Supply (4941), Sanitary Services (4950), Services-Management Services (8741)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
- akta.pro secondary industries
- Water Supply & Wastewater Utilities Administration (BPAIACAG), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD)
Keywords
Where Mackay Regional Council is headquartered
LocationHeadquarters
- HQ city
- Mackay
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Mackay Regional Council business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D
Revenue model
- Rates and Charges: Property rates levied on residential and commercial properties within the region, including water and sewerage charges. This is the primary recurring revenue source for council operations and infrastructure maintenance.
- Fees and Charges: Various user-pays fees for council services including development applications, building and plumbing approvals, animal registrations, waste disposal, facility hire, and other regulatory services.
- Government Grants: Funding from Queensland and Australian governments for specific programs, infrastructure projects, and operational support.
- User Fees for Services: Fees for services such as library services, aquatic facilities, entertainment venues (MECC), and community facilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Rates - based on property valuation |
| Usage-based | Quarterly | Water and Sewerage Charges |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels9 records
Mackay Regional Council product offering
Product offeringCore offering
Mackay Regional Council is a local government authority providing essential municipal services to residents, businesses, and community organisations in the Mackay region of North Queensland. Its core offerings include property rates and water/sewerage billing, waste collection and disposal, development and building approvals, planning assessment, library and aquatic facilities, emergency management, animal registration, and community grants. Service delivery is supported by an online customer portal, three physical customer service centres, and a phone contact centre.
Product overview
Mackay Regional Council operates primarily as a local government service provider rather than a technology product company. Its digital presence consists of an official website powered by Granicus, integrated with several online service modules including a customer portal for managing council services, an emergency dashboard for real-time disaster updates, a mapping system (MIMAPS), and an e-recruitment portal. The council offers digital petition capabilities through its e-petition portal and provides access to library services. The website serves as the central hub for rates and water billing, animal registration, rubbish collection services, and community engagement, functioning as a unified platform connecting residents to various council services rather than a standalone software product.
Differentiator
Problem solved
Functional benefit
Products and services
- Rates and Charges Administration Levies and administers property rates on residential and commercial properties within the Mackay region, with discounts, concessions, and electronic notice delivery available. For property owners and ratepayers.
- Water and Sewerage Services Provides water access, water supply, drinking water testing, sewerage services, and related infrastructure to residential and commercial properties. Includes water notices and quarterly billing.
- Waste Management Services Provides rubbish and bin collection, recycling programs, waste disposal facilities, illegal dumping response, and hazardous material disposal guidance for residents and businesses.
- Development and Building Approval Services Processes development applications, building approvals, plumbing approvals, and planning assessments for property owners, developers, and builders operating within the region.
- Library Services Provides public library services to residents, including access to library resources and facilities across the region.
- Emergency Management and Disaster Recovery Services Provides disaster preparedness information, real-time emergency updates, road closure information, and recovery support for residents and businesses during emergencies.
- Animal Registration and Management
Quantifiable outcome
- More than $127 million in 2026-27 capital works budget for essential infrastructure renewal
- +2 more outcomes
Companies that use Mackay Regional Council
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Mackay Regional Council technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Mackay Regional Council partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered moderate, minor and core.
- Yantai, ChinamoderateSister Region Agreement signed between Mackay, Isaac and Whitsunday Regional Councils and Yantai, China. Partnership developed following trade mission from Mackay to Yantai in 2010.
- Honiara, Solomon IslandsminorSister City relationship established September 5, 1995. Cultural exchange and friendship promotion between Mackay and Honiara.
- Matsuura, JapancoreMost active sister city relationship. Annual student exchanges and biennial citizen visits. Over 350 students from Matsuura have visited Mackay. Relationship founded on common interest in coal - ships from Matsuura transported Bowen Basin coal to Matsuura's power plant.
- Kailua Kona, HawaiiminorSister City relationship established January 4, 1966. Cultural exchange and friendship promotion between Mackay and Kailua Kona.
- Isaac Regional CouncilcoreCollaborative partnership in the Greater Whitsunday Council of Mayors. Partnership committed to welcoming investment and growing economic value and diversity of the greater region.
- Whitsunday Regional CouncilcoreCollaborative partnership in the Greater Whitsunday Council of Mayors. Partnership committed to welcoming investment and growing economic value and diversity of the greater region.
Scale indicators4 records
Recent moves8 records
Expansion highlights4 records
Mackay Regional Council competitors and assessment
Company assessmentDirect peers
- Rockhampton Regional Council: Central Queensland regional council with comparable mandate, population scale, and resource-economy exposure. Operates similar capital works programs covering water, sewerage, roads, and community facilities.
- Bundaberg Regional Council: Queensland regional council of comparable scale delivering statutory local government services. Similar structural profile for water/sewer utilities, waste management, and disaster recovery exposure.
- Sunshine Coast Council: Queensland regional council of similar operational scale, providing statutory local government services including water and waste. Comparable in its capital works programming, digital service delivery, and population growth profile.
- Cairns Regional Council: A fellow Far North Queensland regional council serving a tropical coastal economy with comparable exposure to cyclone risk, tourism, and resource sector cycles. Provides similar mix of water/sewerage, waste, and community facility services to a regional population.
- Townsville City Council: North Queensland regional council with comparable mandate for water, sewerage, waste, roads, and disaster management. Operates in a similar tropical climate with comparable infrastructure renewal needs and resource-sector economic base.
- Toowoomba Regional Council: Inland Queensland regional council with similar statutory responsibilities for rates, water/sewerage, waste, and roads. Comparable organisational scale and structural exposure to agricultural and resource sector rate base volatility.
- Gladstone Regional Council: Central Queensland regional council with similar statutory mandate and economic dependence on resource sector (coal, LNG). Operates comparable water, sewerage, waste, and infrastructure renewal programs.
- City of Darwin: Australian regional council in a comparable tropical, cyclone-exposed jurisdiction delivering statutory local government services. Notably, Mackay's Director Corporate Services Chris Kelly was recruited from City of Darwin in 2024, evidencing direct talent flow between the two.
Broad incumbents
- Brisbane City Council: The largest local government in Australia, operating as a Queensland regional council with comparable statutory responsibilities for rates, water/wastewater, waste, roads, and community services. Relevant as a scale benchmark for Queensland council operations and digital service delivery.
- City of Gold Coast: Large Queensland local government providing comparable water, sewerage, waste, and community services. Operates at greater scale but offers a benchmark for digital customer service and infrastructure investment programming.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights7 records
Customer concentration
Mackay Regional Council social profiles
Digital presenceMackay Regional Council financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mackay Regional Council leadership team
Management profileNumber of profiles
Profiles17 records
Mackay Regional Council funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mackay Regional Council M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mackay Regional Council
What does Mackay Regional Council do?
Mackay Regional Council is a local government authority providing essential municipal services to residents, businesses, and community organisations in the Mackay region of North Queensland. Its core offerings include property rates and water/sewerage billing, waste collection and disposal, development and building approvals, planning assessment, library and aquatic facilities, emergency management, animal registration, and community grants. Service delivery is supported by an online customer portal, three physical customer service centres, and a phone contact centre.
Is Mackay Regional Council a public or private company?
Mackay Regional Council is a private company. It is classified as state government owned and is currently operating.
When was Mackay Regional Council founded?
Mackay Regional Council was founded in 2008. It employs 5,001 to 10,000 people.
Where is Mackay Regional Council based?
Mackay Regional Council is headquartered in Mackay, Australia, in the Oceania region.
How does Mackay Regional Council make money?
Four revenue lines are on record. Rates and Charges are the primary driver. The others are fees and Charges, government Grants and user Fees for Services.
Who are Mackay Regional Council's main competitors?
Direct peers on record are Rockhampton Regional Council, Bundaberg Regional Council, Sunshine Coast Council, Cairns Regional Council, Townsville City Council, Toowoomba Regional Council, Gladstone Regional Council and City of Darwin. Broad incumbents are Brisbane City Council and City of Gold Coast.
Does Mackay Regional Council have an API?
No public API is recorded for Mackay Regional Council.
What industry is Mackay Regional Council in?
Mackay Regional Council's product category is Local Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAG, Water Supply & Wastewater Utilities Administration. Its NAICS code is 2213 and its SIC code is 4941.