Service Partners RMS
Service Partners RMS is a Swedish facilities-services company that installs, repairs, and supplies spare parts for commercial kitchen equipment across the Stockholm and Gothenburg regions, serving restaurants, hotels, hospitals, schools, and industrial kitchens under authorized service agreements for 20+ leading OEMs.
- Company typePrivate
- Founded1999
- HeadquartersKista, Sweden
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Service Partners RMS does
Service Partners RMS AB is a privately held Swedish facilities-services company founded in the early 1980s (current corporate structure since 1999) that installs, services, repairs, and supplies spare parts for commercial kitchen equipment. It operates from two locations — a newly consolidated headquarters, warehouse, and workshop in Kista (Stockholm) and a service office in Mölndal (Gothenburg) — and runs a mobile field service fleet whose vehicles are stocked as rolling spare parts inventories to enable first-visit resolution. The company serves restaurants, hotels, hospitals, schools, industrial kitchens, defense forces, and property companies across the Stockholm and Gothenburg metro areas, and sells spare parts wholesale to other service providers across Sweden and the Nordic countries. It is accredited to perform guarantee repairs for more than 20 leading commercial kitchen OEMs, including Rational, Hobart, Wexiödisk, Robot-Coupe (exclusive in Sweden), Electrolux Professional, Convotherm, Eloma, Hounö, and Comenda.
Revenue is generated through three primary streams: professional service and repair work (including preventive maintenance agreements and OEM guarantee repairs), spare parts wholesale and retail (same-day dispatch for orders received before 1 PM), and equipment rental (slicers, fryers, microwaves, Rational ovens, and Comenda dishwashers at 25-87 SEK per day across short-term, seasonal, and long-term tenures). Go-to-market is primarily enterprise field sales with a 24/7 emergency hotline, complemented by a website with online booking and ordering, a mobile booking app, and an email newsletter. Reported annual revenue is approximately 30 MSEK (~$2.8M USD) generated by roughly 20 employees including 10+ trained service technicians. Ownership has rested with Bodum Capital AB since its 2013 acquisition, with Patrik Hellström as CEO.
Service Partners RMS firmographics
Firmographics- Name
- Service Partners RMS
- Legal name
- Service Partners RMS AB
- Website
- https://servicepartner-rms.se
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Service Partners RMS is a Swedish facilities-services company that installs, repairs, and supplies spare parts for commercial kitchen equipment across the Stockholm and Gothenburg regions, serving restaurants, hotels, hospitals, schools, and industrial kitchens under authorized service agreements for 20+ leading OEMs.
- Ownership category
- akta.pro rank
Service Partners RMS industry classification
Industry- Product category
- Commercial Kitchen Equipment Services
- NAICS
- Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310)
- SIC
- Wholesale-Machinery, Equipment & Supplies (5080), Services-Miscellaneous Equipment Rental & Leasing (7350)
- akta.pro primary industry
- Commercial Cooking Equipment & Parts Wholesale (AFAIALAJ)
- akta.pro secondary industry
- Restaurant & Commercial Kitchen Equipment Wholesale (AFAIALAB)
Keywords
Where Service Partners RMS is headquartered
LocationHeadquarters
- HQ city
- Kista
- HQ country
- Sweden
- HQ region
- Europe
Offices2 records
Markets served
Service Partners RMS business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Technical Service and Repairs: Service, repair, and installation of commercial kitchen equipment. Includes preventive maintenance agreements, emergency repairs, and guarantee repair work for partner brands. Revenue generated through service visits, labor, and parts.
- Spare Parts Wholesale and Sales: Stocks and sells spare parts for commercial kitchen equipment from all leading manufacturers. Serves other service providers and vendors throughout Sweden and Nordic countries. Orders placed before 1 PM weekdays are shipped same day.
- Equipment Rental: Rental of professional kitchen equipment including slicers, fryers, microwaves, Rational ovens, and Comenda dishwashers. Offers short-term, seasonal, and long-term rental options including service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Short-term rental - Countertop dishwasher from 45 SEK/day, Hood dishwasher from 55 SEK/day, Rational oven from 87 SEK/day, Slicer from 25 SEK/day |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
Service Partners RMS product offering
Product offeringCore offering
Service Partners RMS installs, services, and sells spare parts for commercial kitchen equipment across Stockholm and Gothenburg. The company delivers field-based technical service, repair, and installation through mobile service vehicles stocked as rolling spare parts inventory, complemented by workshop repair facilities. It also operates a wholesale spare parts distribution business serving service providers across Sweden and Nordic countries, an equipment rental program for professional kitchens, and preventive maintenance service agreements with annual equipment status reporting.
Product overview
Service Partners RMS is a Swedish company specializing in technical service, repairs, and spare parts sales for commercial kitchen equipment. The company operates a unified service platform offering: (1) Storköksservice - core technical service and repair for commercial kitchens in Stockholm and Gothenburg with 24/7 emergency hotline; (2) Reservdelsförsäljning - wholesale/retail spare parts distribution across Sweden and Nordic countries; (3) Serviceavtal - annual service contracts with preventive maintenance and machine park status reporting; (4) Garantireparationer - accredited guarantee repairs for major brands; (5) Uthyrning - equipment rental for professional kitchens; and (6) Verkstad - workshop services for smaller kitchen equipment. The company maintains brand-specific service programs for over 20 commercial kitchen equipment manufacturers including Rational, Hobart, Wexiödisk, Fribergs, Hällde, Berkel, Robot-Coupe, Electrolux Professional, Convotherm, Eloma, Wery, Varimixer, Turbovac, Panasonic, Mareno, Jöni, Hounö, Granuldisk, Getinge, Hendi, Comenda, and Charvet.
Differentiator
Problem solved
Functional benefit
Products and services
- Commercial Kitchen Service (Stork\u00f6ksservice) Field-based technical service, repair, installation, and accredited guarantee repair of commercial kitchen equipment from all major brands in Stockholm and Gothenburg. Includes 24/7 emergency hotline, mobile service vehicles stocked as rolling spare parts inventory, and same-visit problem resolution. Targets restaurants, hotels, hospitals, schools, industrial kitchens, property companies, and defense forces.
- Spare Parts Sales (Reservdelsf\u00f6rs\u00e4ljning) Wholesale and retail sale of spare parts for commercial kitchen equipment from all leading manufacturers. Sourced from the largest spare parts warehouse in Stockholm, with same-day shipping for orders placed before 1 PM on weekdays. Serves other service providers and end customers across Sweden and the Nordic countries.
- Equipment Rental (Uthyrning)
Quantifiable outcome
- Resolve equipment issues in single visit, minimizing kitchen downtime
- +3 more outcomes
Companies that use Service Partners RMS
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles2 records
Service Partners RMS technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Service Partners RMS partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered core and minor.
- Robot-CoupecoreRMS serves as Robot-Coupe's official After Sales Service provider in Sweden, handling service, guarantee service, spare parts and accessories, and documentation. They are the exclusive service partner for Robot-Coupe products.
- RationalcoreRMS provides service for Rational commercial kitchen equipment including combi ovens. They undergo continuous training by Rational to ensure optimal customer support. Awarded Rational Service Partner of the Year 2016.
- HobartcoreRMS provides complete service program for Hobart dishwashers and equipment in Stockholm and Gothenburg, including installations, spare parts management, and repairs.
- WexiödiskcoreRMS provides complete service program for Wexiödisk dishwashers in Stockholm and Gothenburg areas.
- BerkelminorRMS provides service for Berkel slicers and kitchen equipment in Stockholm and Gothenburg.
- HälldeminorRMS provides complete service program for Hällde food preparation machines including vegetable slicers and slicers.
- FribergsminorRMS provides service for Fribergs stainless steel kitchen equipment including stoves and fry tables.
- HendiminorRMS provides complete service program for Hendi commercial kitchen equipment and tools for chefs.
- Jöni (Jøni)minorRMS provides service for Jöni commercial kitchen equipment including fry tables, pots, and stoves.
- WeryminorRMS provides complete service program for Wery Italian professional kitchen equipment including gas and electric cookers, ovens, fry tables, and fryers.
- VarimixerminorRMS provides complete service program for Varimixer professional mixers for bakeries, commercial kitchens, and food production lines.
- Electrolux ProfessionalminorRMS provides complete service program for Electrolux Professional commercial kitchen equipment including ovens, cooking equipment, dishwashers, and refrigeration.
- GetingeminorRMS provides complete service program for Getinge commercial kitchen equipment, originally founded in 1967 as a service company for kitchen equipment.
- GranuldiskminorRMS provides complete service program for Granuldisk pot dishwashers using PowerGranules technology.
- HounöminorRMS provides complete service program for Hounö combi ovens manufactured in Denmark since 1977.
- MarenominorRMS provides complete service program for Mareno commercial kitchen equipment including cookers, ovens, and fryers.
- TurbovacminorRMS provides complete service program for Turbovac vacuum packaging machines.
- ElomaminorRMS provides complete service program for Eloma combi steamers and baking ovens manufactured in Germany.
- ConvothermminorRMS provides complete service program for Convotherm combi oven technology, a subsidiary of Welbilt.
- ComendaminorRMS provides complete service program for Comenda dishwashers for restaurants and commercial kitchens.
- CharvetminorRMS provides complete service program for Charvet professional kitchen equipment.
- PanasonicminorRMS provides complete service program for Panasonic microwaves and commercial kitchen equipment.
Scale indicators5 records
Recent moves9 records
Expansion highlights6 records
Service Partners RMS competitors and assessment
Company assessmentBroad incumbents
- Electrolux Professional: Global manufacturer of commercial kitchen equipment (ovens, dishwashers, refrigeration). Directly comparable as one of the OEMs RMS services in Sweden, but operates its own direct service network across Europe as part of a much broader portfolio.
- Hobart (ITW Food Equipment Group): Leading manufacturer of commercial dishwashers and kitchen equipment with its own authorized service network. Directly comparable to RMS as a brand RMS services, with overlapping customer base in commercial kitchens.
- Coor Service Management: Nordic-based integrated facility management provider serving large enterprises across Sweden, Norway, and Finland. Comparable to RMS as a service-led FM company addressing some of the same enterprise customers (hospitals, defense, property companies).
- ISS A/S: Global facility services company with a major presence in the Nordics offering integrated facility management including kitchen equipment-related services to enterprise customers. Comparable to RMS at the customer-segment level (hotels, hospitals, defense) even though kitchen service is not ISS's focus.
- Welbilt (Convotherm parent): Parent of Convotherm and other commercial kitchen brands (Garland, Manitowoc). Comparable to RMS as an OEM group whose brands RMS services in Sweden, with overlapping combi-oven and foodservice equipment portfolio.
- Hoshizaki Europe: Japanese manufacturer of commercial ice machines, refrigeration, and dishwashers with European service operations. Comparable to RMS as another commercial kitchen OEM whose installed base requires service and parts support across the same customer segments.
- Miele Professional: Manufacturer of commercial dishwashers, laundry, and laboratory equipment with direct service operations in Europe. Comparable to RMS as another premium-brand OEM serving the same commercial kitchen end customers.
- Ali Group (Mareno): Italian-owned group owning Mareno and many other commercial kitchen equipment brands. Comparable to RMS as an OEM whose Swedish service is partly delivered through RMS-authorized programs.
- Rational AG: Global leader in combi ovens (~50% market share) and a key OEM partner of RMS. Comparable because Rational maintains its own direct service organization and certified partner network that competes and collaborates with RMS.
Regional players
- Hounö: Danish combi oven manufacturer with a service network in Scandinavia. Comparable to RMS as both a competitor for OEM-direct service relationships in the Nordics and an OEM partner of RMS.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Service Partners RMS social profiles
Digital presenceService Partners RMS compliance and trust
Trust signalCompliance1 record
Service Partners RMS financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Partners RMS leadership team
Management profileNumber of profiles
Profiles7 records
Service Partners RMS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Partners RMS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Partners RMS
What does Service Partners RMS do?
Service Partners RMS installs, services, and sells spare parts for commercial kitchen equipment across Stockholm and Gothenburg. The company delivers field-based technical service, repair, and installation through mobile service vehicles stocked as rolling spare parts inventory, complemented by workshop repair facilities. It also operates a wholesale spare parts distribution business serving service providers across Sweden and Nordic countries, an equipment rental program for professional kitchens, and preventive maintenance service agreements with annual equipment status reporting.
Is Service Partners RMS a public or private company?
Service Partners RMS is a private company. It is classified as corporate owned and is currently operating.
When was Service Partners RMS founded?
Service Partners RMS was founded in 1999. It employs 11 to 50 people.
Where is Service Partners RMS based?
Service Partners RMS is headquartered in Kista, Sweden, in the Europe region.
How does Service Partners RMS make money?
Three revenue lines are on record. Technical Service and Repairs are the primary driver. The others are spare Parts Wholesale and Sales and equipment Rental.
Who are Service Partners RMS's main competitors?
Broad incumbents on record are Electrolux Professional, Hobart (ITW Food Equipment Group), Coor Service Management, ISS A/S, Welbilt (Convotherm parent), Hoshizaki Europe, Miele Professional, Ali Group (Mareno) and Rational AG. Hounö is listed as a regional player.
Does Service Partners RMS have an API?
No public API is recorded for Service Partners RMS.
What industry is Service Partners RMS in?
Service Partners RMS's product category is Commercial Kitchen Equipment Services. Its primary akta.pro industry code is AFAIALAJ, Commercial Cooking Equipment & Parts Wholesale, with a secondary code of AFAIALAB, Restaurant & Commercial Kitchen Equipment Wholesale. Its NAICS code is 811310 and its SIC code is 5080.