Citizen Service

What Citizen Service does

BÜS – Bürgerservice gGmbH (Citizen Service) is a German non-profit social enterprise (gemeinnützige GmbH) headquartered in Trier, operating as a recognized Inklusionsunternehmen with approximately 400 employees and two business divisions: Handwerk und Dienstleistungen (Crafts and Services) and Teilhabe an Bildung und Arbeit (Participation in Education and Work). The Handwerk division delivers multi-trade services including demolition and clearance, construction and assembly carpentry, garden and landscaping, building cleaning, painters and plasterers, a two-branch bicycle station with e-bike sales (TENWAY), cork recycling, production services, waste sorting, and facility care/refugee aid. The Teilhabe division delivers labor-market integration programs, vocational orientation and qualification, supported employment, German language courses and exams, school inclusion aid, and school social work. BÜS serves private households, SMBs, public-sector clients, and people with disabilities or barriers to employment across the Trier region, with selected cross-border carpentry projects in Luxembourg.

BÜS makes money through a mix of fee-based commercial craft and trades services, hardware and rental revenue from the bicycle stations, government-funded vocational and integration programs (Agentur für Arbeit, Jobcenter, EU IQ program, State of Rhineland-Palatinate), and managed municipal service contracts (notably the Schulbuchausleihe school-book lending program for Stadt Trier since 2017 and Kreis Trier-Saarburg since 2019, handling 60,000 volumes in 2024, plus the 'saubere Innenstadt' city-cleaning cooperation). Pricing is quote-based for craft services and only modestly transparent for bicycle rentals (10% Familienkarte discount, €100 student e-bike promotion). Distribution is hybrid: walk-in retail at the two Fahrradstation branches, field-based delivery for trades and municipal contracts, phone/email intake, and on-site quoting for larger jobs.

The technology stack is conventional and non-differentiated: a Joomla-based public website, ZOOM for online instruction and meetings, Google Maps for location services, Creditreform Boniversum for credit checks, Eye-Able accessibility overlay, bunny.net CDN, and IONOS hosting. No proprietary software, AI/ML capabilities, APIs, or mobile applications are disclosed. No revenue, funding, or financial figures are publicly available, and ownership resides within the non-profit gGmbH with no parent company, external shareholders, or capital raises referenced in the source data.

Name

Citizen Service

Legal name

BÜS – Bürgerservice gGmbH

Website

https://bues-trier.de

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

German non-profit social enterprise (BÜS – Bürgerservice gGmbH) based in Trier with ~400 employees, delivering multi-trade craft services and government-funded vocational, language, and inclusion programs for people with disabilities and job seekers across the Trier region.

Ownership category

akta.pro rank

Product category

Social enterprise services (craft, facility, education, and labor-market integration)

NAICS

Professional, Scientific, and Technical Services (541)

SIC

Services-Personal Services (7200)

akta.pro primary industry

Private Chef & In-Home Dining Services (HSACAGAE)

Keywords

• Vocational integration services
• Social craft services
• Non-profit cleaning services
• Labor market programs
• Language training courses

Headquarters

HQ city

Trier

HQ country

Germany

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Professional craft and trades services: Fee-based handyman, carpentry, painting, demolition, landscaping, cleaning, and production services delivered to private households, businesses, and public-sector clients across the Trier region and (for custom carpentry) Luxembourg.
2. Vocational training and German language courses: Revenue from job-market integration programs, qualification measures, German courses, and language exams, typically funded by municipal employment agencies (Agentur für Arbeit, Jobcenter), the State of Rhineland-Palatinate, and the EU (e.g., IQ program).
3. Bicycle station services and retail: Revenue from bicycle rentals, inspections, repairs, accessories, and e-bike sales (e.g., TENWAY), including student discounts and Familienkarte partner discounts.
4. Municipal contracts (school book lending, city cleaning): Service contracts with Stadt Trier and Kreis Trier-Saarburg for school book lending (since 2017/2019, ~60,000 books handled in 2024) and 'saubere Innenstadt' (clean city) cooperation.
5. Recycling and waste-sorting services: Revenue/incentives from cork recycling, dual system participation (Der Grüne Punkt / Grüner Punkt), and a central collection point for the Trier-Saarburg district partnered with Gudd-Zweck.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

BÜS – Bürgerservice gGmbH is a non-profit social enterprise (gemeinnützige GmbH) in Trier, Germany, operating two divisions: Handwerk und Dienstleistungen (craft and facility services including demolition, carpentry, building cleaning, painting, gardening, bicycle station retail, and cork recycling) and Teilhabe an Bildung und Arbeit (education and labor-market integration including German language courses, language certification exams, school social work, school book lending, and vocational training/job placement). With around 400 employees it serves private households, businesses, public-sector clients in Trier and Trier-Saarburg, and cross-border Luxembourg customers.

Product overview

BÜS – Bürgerservice gGmbH is a non-profit social enterprise (Inklusionsunternehmen) based in Trier with around 400 employees, organised as a platform-plus-modules business with two core service divisions: "Handwerk und Dienstleistungen" (Crafts and Services) and "Teilhabe an Bildung und Arbeit" (Participation in Education and Work). The Handwerk und Dienstleistungen division offers a portfolio of trade modules including Abbruch/Rückbau/Räumung, Bau- und Montageschreinerei, Dienstleistungen aller Art, Garten- und Landschaftsbau/Grünpflege, Gebäudereinigung, Maler und Stuckateure, the dual-branch Fahrradstation (Gleis 11 Hauptbahnhof and Hosenstraße 20), Korkrecycling, Produktionsdienstleistungen, Wertstoffsortierung, and Objektbetreuung/Flüchtlingshilfe. The Teilhabe an Bildung und Arbeit division offers the module set of Arbeitsmarktdienstleistungen (with sub-modules Berufsorientierung & Berufsvorbereitung, Ausbildung & Ausbildungsbegleitung, IQ in Trier – IQ.YourJob, Berufliche Teilhabe für Menschen mit Behinderung, and Beratung/Qualifizierung for Bürgergeld recipients), Deutschkurse und Sprachprüfungen, Inklusionshilfen an Schulen, and Schulsozialarbeit. Together the modules deliver crafts services, education, labour-market integration, and inclusion support under a single corporate brand with the motto "Alles in guten Händen."

Differentiator

Problem solved

Functional benefit

Brands

• Fahrradstation Trier: Operated bicycle station with two branches (Gleis 11 at the main station and Hosenstraße 20) offering bicycle service, inspection, rental, and retail of bikes and accessories including TENWAY e-bikes.

Products and services

• Handwerk und Dienstleistungen (Craft and Facility Services)

Quantifiable outcome

• ~400 employees — among the largest employers in the Trier region
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Stadt Trier (City of Trier)coreStrategic or Co-development PartnerCooperation project 'saubere Innenstadt' in which Bürgerservice's 'Dienstleistungen aller Art' (general services) team removes soiling, graffiti and stickers from street furniture (lanterns, bins, signs) in the city center. Featured in the Trierer Rathauszeitung with city officials (e.g., Ralf Britten, Trierer Dezernent). Builds on a longer-standing municipal relationship including the school book lending program.
• Stadt Trier & Kreis Trier-Saarburg (school book lending)coreStrategic or Co-development PartnerBÜS operates the annual school book lending program on behalf of the city (since 2017) and the district (since 2019). 60,000 volumes were handled in 2024 alone. The project is profiled as an important relief measure for low-income families.
• Gudd-ZweckcoreStrategic or Co-development PartnerThree-year cooperation on collecting and recycling valuable materials (glasses, corks, plastic and aluminium seals, crown caps). A central collection point on the BÜS site serves the Trier-Saarburg district, supporting sustainability, recycling and education-equity causes.
• Verein 'Unser Kasel e.V.'minorOthersLocal association supporting Gudd-Zweck projects since January; recently donated 235 pairs of glasses, 15 kg wine corks, 11 kg plastic seals, 5 kg aluminium seals, and 70 kg of crown caps to BÜS's collection point.
• Familienkarte Rheinland-Pfalz (Ministry for Family, Women, Culture and Integration)minorGTM or Marketing PartnerBÜS's bicycle station at Hauptbahnhof is an official Familienkarte partner offering 10% off bicycle inspections and rentals for cardholders; provides discounts and benefits for families across the state of Rhineland-Palatinate.
• Agentur für Arbeit (Federal Employment Agency)coreStrategic or Co-development PartnerCooperation partner in the inclusion program that places workers with disabilities into regular jobs. Supported the placement of a young man (Marcel) into a handyman firm in the Eifelkreis, profiled by SWR Aktuell.
• Amt für Soziales Eifelkreis Bitburg-Prüm & Bürgerservice Bitburg-PrümminorImplementation/ SI/ Consulting PartnerLocal social-services and inclusion partners that together supported a transition from special-needs school into the general labor market via BÜS-coordinated job coaching.
• Zoom Video Communications, Inc.coreTechnology or IntegrationOnline meeting and instruction platform used for German courses and remote meetings; covered by EU standard contractual clauses and Privacy Shield certification.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Lebenshilfe (Bundesvereinigung Lebenshilfe): National federation of disability-focused non-profits operating workshops, housing, education, and labor-market integration services for people with disabilities in Germany — directly comparable as a fellow Inklusionsunternehmen / social-purpose provider with similar mission and service breadth.
• Gemeinnützige Werkstätten / WfbM (e.g., Mainzer Werkstätten): Workshops for people with disabilities providing vocational training, production services, and supported employment under German social code (SGB IX) — directly comparable model for the inclusion-employment and production-services modules BÜS runs.
• Euro-Schulen / DEKRA Akademie: Private education providers delivering German courses, language exams, and labor-market qualification programs often commissioned by Agentur für Arbeit and Jobcenter — directly comparable to BÜS's Deutschkurse und Sprachprüfungen and qualification modules.
• Berufsförderungswerk (bfw): German vocational rehabilitation and qualification provider serving people with disabilities and integration clients, funded similarly through Agentur für Arbeit and pension insurance — closely comparable to BÜS's Reha-Ausbildung, Assistierte Ausbildung, and supported employment modules.

Broad incumbents

• AWO (Arbeiterwohlfahrt): Major German welfare association operating labor-market integration, social-work, and inclusion services through regional affiliates — comparable in mission and target beneficiaries to BÜS's inclusion/education programs.
• Caritas Deutschland: Catholic-affiliated national social services network running vocational training, integration, and disability-inclusion programs comparable to BÜS's Teilhabe an Bildung und Arbeit division, but with broader scope and national reach.
• Diakonie Deutschland: Large national umbrella for Protestant social enterprises providing labor-market integration, disability services, education, and crafts/work programs across Germany — directly overlaps with BÜS's education-and-work division but at much greater scale and breadth.

Regional players

• Volkshochschule (VHS) Trier: Local adult education center in Trier delivering German courses, language exams, and vocational orientation — directly comparable subset of BÜS's education offerings within the same geographic market.
• Stadtwerke Trier / municipal services peers: Regional municipal utility / services entity holding the kind of municipal service contracts (cleaning, facility management, recycling) that BÜS executes under Stadt Trier and Kreis contracts — comparable in contract structure and public-sector procurement dynamics.

Others

• Gudd-Zweck / Der Grüne Punkt (Duales System Deutschland): Partner and sector framework for the recycling and dual-system operations BÜS participates in via its Wertstoffsortierung and cork recycling modules — not a direct competitor, but a defining institutional counterpart for the company's sustainability and recycling services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BuergerserviceTrier
• LinkedInbues-trier.de/index.php/ueber-uns/stellenangebote
• Instagraminstagram.com/buergerservice_trier

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizen Service