What Puntozero does

PuntoZero s.c.a.r.l. is an Italian in-house consortium company (società consortile a responsabilità limitata) established to coordinate technological innovation and lead the digital transformation of the Umbria Region's public administration and healthcare system. Headquartered in Perugia, Italy, the company operates as the in-house IT provider for Regione Umbria and its affiliated healthcare companies (Aziende Sanitarie, including USL Umbria 1 and USL Umbria 2), delivering a portfolio of integrated services spanning cloud infrastructure, citizen-facing digital platforms, centralized procurement, healthcare information systems, and regional cybersecurity operations under Italian in-house providing regulations that establish a protected market position.

The company's core technology stack centers on the UmbriaCloud Data Center Regionale Unitario, which delivers IaaS cloud services to all regional public entities, certified under ISO/IEC 27001:2022 with extensions for ISO/IEC 27017 (cloud security) and ISO/IEC 27018 (cloud privacy). Product portfolio includes AURA (regional procurement portal), Smart CUP (automated healthcare appointment booking with SMS/App IO notifications), NUS Numero Umbria Sanità (contact center handling ~960 calls per day), Fascicolo Sanitario Elettronico (electronic health records), Referti Online (digital test results), UmbriaFacile and SanitApp (citizen mobile applications), Registro Tumori dell'Umbria (cancer registry), CRAS/CRA centralized purchasing systems, and the Umbria Digital Data (UDD) European Digital Innovation Hub providing AI, cybersecurity, and high-performance computing services.

Revenue is generated primarily through managed services contracts with regional public administration entities and through centralized procurement administrative fees (CRAS/CRA), with a complementary newer revenue stream from subsidized AI/cybersecurity/HPC services delivered under the UDD European Digital Innovation Hub mandate. Distribution occurs exclusively through direct public procurement frameworks within the Umbria region, with no external marketing or commercial sales motion. The company maintains ISO 9001:2015, ISO 27001:2022, ISO 14001:2015, and UNI/PdR 125:2022 certifications, and is pursuing the ACN qualification pathway under Regulation 21007/24 for cloud services and establishing a regional SOC and CSIRT for cybersecurity operations.

Name

Puntozero

Legal name

PuntoZero s.c.a.r.l.

Website

https://puntozeroscarl.it

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

501–1,000 employees

Short description

PuntoZero is an Italian in-house consortium company providing integrated IT, cloud, healthcare, procurement, and cybersecurity services exclusively to the Umbria Region's public administration and healthcare entities, operating from Perugia with a comprehensive digital services portfolio.

Ownership category

akta.pro rank

Product category

Public Sector IT Services

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industries

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ), Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

Keywords

• Public sector IT services
• Healthcare digital services
• Cloud infrastructure services
• Government procurement platforms
• Regional digital transformation

Headquarters

HQ city

Perugia

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Public Administration IT Services: PuntoZero generates revenue through service contracts with Umbria Region, public healthcare companies (Aziende Sanitarie), and other public administration entities. Services include IT infrastructure management, application development, and operational support.
2. Centralized Purchasing (CRAS/CRA): As Centrale Regionale per gli Acquisti in Sanità and CRA, PuntoZero coordinates procurement for public entities, generating administrative fees and demonstrating procurement value managed.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

PuntoZero is the in-house ICT consortium company of the Umbria Region, providing managed digital services and technology infrastructure to regional public administration and citizens. Core offerings include cloud infrastructure (UmbriaCloud IaaS), healthcare booking and information systems (Smart CUP, NUS, Fascicolo Sanitario Elettronico, Referti Online), public procurement platforms (AURA), health registries (Registro Tumori), and digital innovation services (Umbria Digital Data / EDIH). The company also operates centralized procurement (CRAS/CRA) for the regional health system and public administration entities.

Product overview

PuntoZero is an in-house company of the Umbria Region providing a comprehensive suite of digital services for public administration and healthcare. The portfolio includes: a procurement platform (AURA) for regional purchasing; healthcare booking systems (Smart CUP, Sportelli CUP) enabling citizen access to medical appointments; digital health services (Fascicolo Sanitario Elettronico, Referti Online, SanitApp); a regional contact center (NUS) handling healthcare inquiries; health registries including the Registro Tumori; cloud infrastructure via UmbriaCloud; and AI/digital innovation services through Umbria Digital Data. The company also operates as a purchasing center (CRAS/CRA) for healthcare and public administration procurement. Services are offered in Italian to regional public entities, healthcare providers, and citizens of Umbria.

Differentiator

Problem solved

Functional benefit

Brands

• Umbria Digital Data: Digital Innovation Pole (Polo di Innovazione Digitale) that is part of the European EDIH network, providing digital services including AI, cybersecurity, and high-performance computing to businesses and public administration.
• Smart CUP
• NUS - Numero Umbria Sanità

Products and services

• Umbria Digital Data (UDD) A Digital Innovation Pole that is part of the European EDIH network, providing digital services, AI consulting, cybersecurity, and high-performance computing services to businesses and public administration in Umbria, with subsidized services funded through PNRR public aid.
• AURA (Appalti Umbria e Rete Acquisti) Public procurement portal for the Umbria Region and purchasing center, enabling procurement procedures, market consultations, dynamic acquisition systems, and convention management for public administration entities.
• Smart CUP Automated healthcare appointment booking system where the General Practitioner prescribes specialist visits and appointments are automatically scheduled, with SMS and App IO notifications sent to patients.
• NUS - Numero Umbria Sanità Healthcare information phone line (800.63.63.63 from landlines, 075 540 2963 from mobile) providing appointment booking, cancellation, CUP services, and certified information about regional healthcare services, handling approximately 960 calls daily with knowledge management systems.
• Fascicolo Sanitario Elettronico (Electronic Health Record) Electronic Health Record system enabling citizens to access their health documents and medical history digitally.
• Referti Online (Online Medical Reports) Online medical reports service allowing citizens to view and download their test results digitally.
• UmbriaFacile
• SanitApp Mobile application for accessing healthcare services.
• Sportelli CUP e Casse In-person healthcare appointment booking counters and payment services located at healthcare facilities.
• Sportelli Anagrafe Sanitaria Health registry service counters for health insurance registration, doctor selection, ticket exemptions, and foreign citizen registration with the National Health Service.
• Registro Tumori dell'Umbria (Umbria Cancer Registry) Cancer registry platform providing data on cancer incidence, survival rates, and oncology statistics for the Umbria region.
• CRAS - Centrale Regionale Acquisti in Sanità Regional purchasing center for healthcare procurement and supplies for the Umbria healthcare system.
• CRA - Centrale Regionale Acquisti Regional purchasing center aggregating procurement needs for public administration entities in Umbria.
• UmbriaCloud (Data Center Regionale Unitario) Unitary regional data center providing IaaS cloud services, hosting, housing, and infrastructure management for regional public administration and healthcare IT systems.
• Help Desk

Quantifiable outcome

• Handles approximately 960 healthcare-related calls per day with peaks exceeding 1,000
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• Confindustria UmbriacoreStrategic or Co-development Partner · 20 November 2024Confindustria Umbria leads the Umbria Digital Data (UDD) consortium, a European Digital Innovation Hub (EDIH) that provides AI, cybersecurity, and high-performance computing services. PuntoZero is one of 13 partners in this initiative.
• Università degli Studi di PerugiacoreStrategic or Co-development PartnerUniversity partner in the Umbria Digital Data (UDD) consortium, contributing academic expertise to digital innovation initiatives.
• ACN - Agenzia per la Cybersicurezza NazionalecoreStrategic or Co-development PartnerPuntoZero has established direct channels with ACN and CSIRT Italia to share information on cyber vulnerabilities and implement coordinated security measures aligned with national cybersecurity requirements.
• SviluppumbriacoreStrategic or Co-development PartnerRegional development agency partner in the UDD consortium supporting digital transformation of businesses and public administration.
• ITS Umbria AcademycoreStrategic or Co-development PartnerTechnical school partner in the UDD consortium contributing to digital skills and training initiatives.
• CSIRT ItaliacoreStrategic or Co-development PartnerItalian Computer Security Incident Response Team with which PuntoZero coordinates on cybersecurity vulnerability and incident response.
• Regione UmbriacoreStrategic or Co-development PartnerParent regional government entity; PuntoZero operates as the in-house company coordinating technology innovation and digital transformation for the region.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• CSI Piemonte: Consortium in-house IT company serving Piemonte Region's public administration and healthcare entities. Comparable scope of managed IT services, application development, and central purchasing for PA - mirrors PuntoZero's role within Umbria.
• ARIA S.p.A. ARIA is the in-house IT provider for Lombardia Region, offering cloud, healthcare systems, and digital services to public administration. It is the most direct structural analog to PuntoZero for a larger Italian region, with overlapping service lines in regional cloud, health booking, and cybersecurity.
• Insiel S.p.A. In-house IT company for Friuli Venezia Giulia Region providing cloud infrastructure, healthcare information systems, and digital services to regional PA. Closely comparable regional in-house IT provider with similar service mix.
• Liguria Digitale S.p.A. In-house IT company of Liguria Region providing cloud, healthcare IT, and digital services to regional PA. Similar in-house providing model and service portfolio to PuntoZero.
• LAZIOcrea S.p.A. In-house operational company of Lazio Region providing ICT, training, and digital services to public administration. Comparable structural position and PA service focus to PuntoZero.
• Lepida S.c.p.A. In-house public digital services company for Emilia-Romagna Region, providing network infrastructure, cloud, healthcare platforms, and unified contact centers. Highly comparable to PuntoZero's UmbriaCloud, CUP, and NUS service lines.

Broad incumbents

• Engineering, IT: Major Italian IT services group serving PA and healthcare with cloud, application development, and managed services. Larger commercial competitor that can bid for regional PA contracts outside the in-house providing framework.
• Sogei S.p.A. Italy's national in-house IT provider for the Ministry of Economy and Finance, operating large-scale data centers and the fiscal/tax platform. A much larger incumbent in the same in-house providing category with extensive cloud and cybersecurity capabilities.
• PagoPA S.p.A. Italian state-controlled company running the national payments platform for public administration. Adjacent player in the PA digital infrastructure ecosystem with comparable in-house/government-affiliated positioning.

Others

• Consorzio ITALIA Cloud: Consortium of Italian regional cloud providers, of which several in-house regional IT companies are members. Ecosystem-level peer representing the network PuntoZero participates in through UmbriaCloud and similar initiatives.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/PuntoZeroscarl
• YouTubeyoutube.com/channel/UClEXBGloDsukFocucEEh-OQ
• Facebookfacebook.com/puntozeroscarl
• LinkedInlinkedin.com/company/puntozeroscarl
• Instagraminstagram.com/puntozeroscarl

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Puntozero