Social Telecoms CIC
Social Telecoms CIC is a UK social enterprise that supplies telecommunications, IoT, and digital inclusion solutions exclusively to social housing providers and local authorities, holding the no.1 ranking on all five lots of the PfH procurement framework and serving customers including Muir Group, Blackwood Homes, and Beyond Housing.
- Company typePrivate
- Founded2012
- HeadquartersShrewsbury, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Social Telecoms CIC does
Social Telecoms CIC is a UK Community Interest Company founded in 2012 and headquartered in Shrewsbury, Shrewsbury & Atcham, that specialises in supplying telecommunications, connectivity, and digital inclusion solutions exclusively to the UK social housing sector and local authorities. The company operates as the no.1 ranked supplier across all five lots of the Procurement for Housing (PfH) framework agreement, which gives over 1,100 social housing providers and local authorities direct access to its services without running individual OJEU tenders. Its product portfolio spans a UCaaS multi-supplier offering (8x8, RingCentral, Vonage, NFon, Zoom, Gamma), contact centre and customer experience platforms, AI-powered digital assistants, mobile airtime and unsteered multi-network SIMs, SD-WAN and SASE networking, Community WiFi for sheltered schemes and high-rise blocks, KiOSK communal access terminals, digital signage, and the proprietary HappyIoT platform for unified IoT device management and property monitoring. The company also runs a dedicated PSTN switch-off migration practice ahead of the UK analogue network closure in January 2027.
The business generates revenue primarily through recurring managed services, subscription-based mobile airtime contracts, hardware sales and installation (bundled into managed service packages), and project-based professional services including site surveys, line audits, and deployment. Distribution is conducted through direct consultative enterprise sales supported by dedicated account managers, with the PfH framework acting as the primary procurement channel; secondary demand generation occurs via the company website, published case studies, and eGuides. Customers are predominantly UK housing associations and local authorities, with named deployments including Muir Group, Havebury Housing Partnership, Blackwood Homes & Care (95 sites), Beyond Housing, Housing Solutions, Monmouthshire Council, and West Berkshire Council. Robert Lee serves as Finance Director. As a CIC social enterprise, the company does not have disclosed external investors and reports turnover below the Modern Slavery Act 2015 statutory threshold.
Social Telecoms CIC firmographics
Firmographics- Name
- Social Telecoms CIC
- Legal name
- Social Telecoms CIC
- Website
- https://socialtelecoms.org.uk/
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Social Telecoms CIC is a UK social enterprise that supplies telecommunications, IoT, and digital inclusion solutions exclusively to social housing providers and local authorities, holding the no.1 ranking on all five lots of the PfH procurement framework and serving customers including Muir Group, Blackwood Homes, and Beyond Housing.
- Ownership category
- akta.pro rank
Social Telecoms CIC industry classification
Industry- Product category
- Social Housing Telecommunications Services
- NAICS
- All Other Telecommunications (5178), Wireless Telecommunications Carriers (except Satellite) (517112)
- SIC
- Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Rural & Universal Service Fixed Broadband Providers (HDAIABAJ)
- akta.pro secondary industries
- Home Networking & Connected Home Infrastructure (Wi‑Fi Mesh, Routers, Matter/Thread/Zigbee Bridges) (HSAPAQAG), Independent Living Community Technology & Safety Solutions (Nurse Call/Monitoring/Access Control) (HLADAAAJ)
Keywords
Where Social Telecoms CIC is headquartered
LocationHeadquarters
- HQ city
- Shrewsbury
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Social Telecoms CIC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed Telecommunications Services: Ongoing managed services including unified communications, contact centre solutions, network infrastructure, and security services. Provided through subscription-based contracts via the PfH framework.
- Mobile Airtime Services: Mobile voice and data contracts for housing provider staff, including multinet SIMs. Contracts are typically monthly or annual with bundled minutes, data, and features.
- Hardware Sales and Installation: Sale and installation of hardware including KiOSK terminals, digital signage, mobile devices, tablets, networking equipment, and IoT devices. Provided as part of complete managed service packages.
- Professional Services: Advisory, consulting, installation, maintenance, and managed services including site surveys, line audits, project deployment, and ongoing technical support.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Social Telecoms CIC product offering
Product offeringCore offering
Social Telecoms CIC supplies managed telecommunications, connectivity, and digital inclusion solutions exclusively to UK social housing providers and local authorities. Core offerings include a proprietary IoT platform (HappyIoT), AI-powered digital assistants, multi-supplier unified communications and contact centre solutions, mobile airtime with multinet SIMs, SD-WAN/SASE network services, Community WiFi for residents, and managed communal KiOSK terminals — delivered primarily through the Procurement for Housing framework.
Product overview
Social Telecoms CIC operates as a specialist telecommunications and digital inclusion provider exclusively serving the UK social housing sector and local authorities. The company offers a comprehensive portfolio of integrated solutions delivered through the Procurement for Housing (PfH) Framework, where it holds the no.1 ranking across all five lots. Core offerings include: HappyIoT (IoT property management platform), Customer Experience/Contact Centre solutions, Digital Assistants (AI-powered chatbots), Unified Comms (multi-supplier UCaaS from 8x8, Zoom, Vonage, NFon, RingCentral, Gamma), Mobile Airtime, SD-WAN & SASE, PSTN Switch-Off migration services, Multinetwork SIMs, Community WiFi, KiOSK Terminals, and Digital Signage. The product ecosystem integrates with Microsoft Teams, Salesforce, AllPay, PCI Pal, and Logicdialog, enabling housing providers to consolidate communications, property monitoring, and customer engagement through a single procurement framework.
Differentiator
Problem solved
Functional benefit
Brands
- HappyIoT: An all-in-one IoT service for the housing sector to simplify implementation of smart devices for property data collection and automated repairs.
Products and services
- HappyIoT All-in-one IoT service platform for the UK housing sector that simplifies smart device deployment and property data management. Supports universal device integration with retroactive integration for existing devices, providing a single-pane-of-glass display for monitoring property conditions such as damp, temperature, and safety alerts.
- Customer Experience (Contact Centre) Omnichannel communication and contact centre solutions that integrate phone, email, SMS, social media, virtual assistants, and live chat into unified customer experience platforms for housing providers. Includes CRM integration, AI analytics, and Microsoft Teams connectivity.
- Digital Assistants AI-powered chatbot solutions providing 24/7 automated support for routine queries, repair bookings, billing, and account access for housing residents. Reduces contact centre workload by resolving simple requests while enabling seamless handovers to human agents with full context, including HMS and CRM integrations.
- Unified Comms Cloud-based UCaaS solutions consolidating voice, video, instant messaging, email, and collaboration tools. Delivered through a multi-supplier portfolio (8x8, Zoom, Vonage, NFon, RingCentral, Gamma) with seamless Microsoft Teams and Salesforce integrations for housing providers and local authorities.
- Mobile Airtime Comprehensive mobile airtime services for housing providers across UK major networks (O2, EE, Vodafone) with unsteered multinet SIM options. Includes device management portal, usage reporting, security controls, and Microsoft Teams Phone Mobile integration.
- SD-WAN & SASE Network optimisation solutions combining SD-WAN for simplified WAN management with SASE for integrated cloud security. Delivers traffic optimisation, improved cloud application performance, and enhanced security for hybrid work environments in housing organisations.
- PSTN Switch-Off Services Digital migration services helping housing organisations transition from analogue PSTN infrastructure before the 2027 disconnection deadline. Includes line audits, evaluation, migration planning, and implementation of digital alternatives for smoke alarms, telecare devices, and security systems.
- Multinetwork SIMs Unsteered, multi-network SIM cards ensuring reliable connectivity by prioritising the best available network signal rather than any single carrier. Ideal for lift lines, emergency devices, CCTV, fire alarms, mobile safety devices, and PSTN switch-over alternatives.
- Community WiFi Fully-managed WiFi service for sheltered schemes, apartment blocks, and high-rise flats with a digital inclusion focus. Includes desktop surveys, dual-band connectivity, sign-in pages with T&Cs, content filtering, cloud controller, installation, configuration, community workshops, and ongoing technical support.
- KiOSK Terminals Managed communal computer terminals providing housing residents with internet access. Features include 4K/FHD touchscreens, content filtering, Microsoft Office, cloud storage integration (Google Drive, OneDrive, iCloud), printing, privacy booths, and bi-lingual support. Available in Small Pod (Android), Large Tablet, and Large Windows configurations.
- Digital Signage Managed digital signage solution replacing community notice boards with visually impactful displays for sharing information with teams, residents, and visitors. Covers product selection, installation, configuration, and ongoing technical support with multi-location control from a central dashboard.
Quantifiable outcome
- 83% of waste inquiries handled by digital assistant at Monmouthshire Council, reclaiming hundreds of hours
- +2 more outcomes
Companies that use Social Telecoms CIC
Customer profileNamed customers7 records
Segments2 records
Ideal customer profiles2 records
Social Telecoms CIC technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability11 records
Feature5 records
Social Telecoms CIC partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- 8x8core8x8 is a recognized industry leader in bringing UCaaS and CCaaS capabilities together. Social Telecoms partners with 8x8 to provide cloud telephony, contact centre solutions, and AI-powered intelligent customer assistants to housing providers. Used by Muir Group, Havebury Housing Partnership, Beyond Housing, and Housing Solutions.
- RingcentralcoreRingcentral provides an extensive suite of AI-enhanced tools including advanced voice automation. Social Telecoms offers Ringcentral as part of their UCaaS portfolio for housing providers.
- VonagecoreVonage offers deep Salesforce integration with native support for WhatsApp and RCS messaging. Social Telecoms includes Vonage in their multi-supplier UCaaS offerings for housing organisations.
- NFoncoreNFon provides flexible, cost-efficient cloud telephony to support housing operations. Social Telecoms partners with NFon as part of their UCaaS provider portfolio.
- ZoomcoreZoom offers streamlined, intuitive video-centric meeting experiences and organisational AI tools. Social Telecoms provides Zoom's solutions as part of their unified communications offerings.
- GammacoreGamma provides the UK's strongest telecoms footprint with unmatched channel depth. Social Telecoms includes Gamma in their UCaaS provider options.
- AllPaycoreAllPay is a payment service provider used by Muir Group Housing Association as part of their integrated contact centre and payment processing solution.
- PCI PalcorePCI Pal provides secure payment methods ensuring PCI compliant systems for housing providers. Used by Muir Group for secure payment processing in their contact centre.
- LogicdialogcoreLogicdialog powers Beyond Housing's AI-driven digital assistant as part of their omnichannel contact centre solution.
- MicrosoftcoreMicrosoft Teams integration is available across multiple UCaaS solutions. Microsoft Teams Phone Mobile, developed between Microsoft and BT, allows users to field calls via Teams using their native phone dialler.
- SalesforcecoreSalesforce integration is available through Vonage UCaaS solutions, enabling CRM integration for housing providers' contact centres and customer experience platforms.
- Procurement for Housing (PfH)corePfH is a national procurement consortium serving over 1100 social housing providers and local authorities. Social Telecoms is the no.1 ranked supplier on all five lots of the PfH telecommunications framework, enabling direct call-offs by members.
- Monmouthshire CouncilminorLocal government customer using Social Telecoms' digital assistant solution. Reported 83% of waste inquiries handled by the digital assistant, reclaiming hundreds of hours.
- West Berkshire CouncilminorLocal government customer using Social Telecoms' digital assistant solution. Reports streamlined user experience, decreased dwell time, and positive call centre volume impact.
Scale indicators3 records
Recent moves7 records
Expansion highlights5 records
Social Telecoms CIC competitors and assessment
Company assessmentDirect peers
- Focus Group: UK-based business communications and connectivity provider offering unified communications, mobile, broadband, and managed services to UK organisations with a multi-vendor approach—closely paralleling Social Telecoms' model and target verticals including housing and public sector.
- Daisy Communications: UK business telecommunications and managed services provider offering UCaaS, connectivity, and cloud solutions across multiple sectors, with comparable scale to Social Telecoms and similar multi-vendor, managed-service delivery model.
- Six Degrees Group: UK managed services provider delivering cloud, connectivity, and unified communications to UK enterprises and public sector organisations, with overlapping solutions in UCaaS, networking, and managed services.
- Comms-care: UK IT and telecommunications services provider offering managed communications, connectivity, and cloud solutions to UK businesses and public sector bodies, operating at similar scale and channel.
- FluidOne: UK connectivity and cloud services provider with a partner-led, multi-vendor approach to unified communications and SD-WAN, comparable in business model and customer profile to Social Telecoms.
Broad incumbents
- BT Business: UK's largest fixed-line and broadband provider with deep public-sector relationships, offering voice, broadband, UC, and contact centre solutions that directly overlap with Social Telecoms' portfolio at scale.
- Vodafone UK: Major UK mobile and fixed-line operator with significant public sector business and UCaaS offerings through Voda Business, competing for the same housing provider and local authority contracts as Social Telecoms.
- Virgin Media O2 Business: Major UK converged telco providing fixed, mobile, UCaaS, and connectivity services to UK enterprises including public sector and housing associations, competing head-to-head for managed services contracts.
- TalkTalk Business: UK business-focused broadband, voice, and UCaaS provider with established public-sector sales motion and competitive positioning in the same housing and local authority segments as Social Telecoms.
Regional players
- KCOM: Regional UK telecoms operator (Hull and East Yorkshire) with growing national business services arm offering connectivity and UC solutions; comparable in services portfolio though geographically narrower than Social Telecoms.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Social Telecoms CIC social profiles
Digital presenceSocial Telecoms CIC compliance and trust
Trust signalCompliance1 record
Social Telecoms CIC financial estimates
Financial estimateRevenue estimate
Valuation estimate
Social Telecoms CIC leadership team
Management profileNumber of profiles
Profiles1 record
Social Telecoms CIC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Social Telecoms CIC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Social Telecoms CIC
What does Social Telecoms CIC do?
Social Telecoms CIC supplies managed telecommunications, connectivity, and digital inclusion solutions exclusively to UK social housing providers and local authorities. Core offerings include a proprietary IoT platform (HappyIoT), AI-powered digital assistants, multi-supplier unified communications and contact centre solutions, mobile airtime with multinet SIMs, SD-WAN/SASE network services, Community WiFi for residents, and managed communal KiOSK terminals — delivered primarily through the Procurement for Housing framework.
Is Social Telecoms CIC a public or private company?
Social Telecoms CIC is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Social Telecoms CIC founded?
Social Telecoms CIC was founded in 2012. It employs 11 to 50 people.
Where is Social Telecoms CIC based?
Social Telecoms CIC is headquartered in Shrewsbury, United Kingdom, in the Europe region.
How does Social Telecoms CIC make money?
Four revenue lines are on record. Managed Telecommunications Services are the primary driver. The others are mobile Airtime Services, hardware Sales and Installation and professional Services.
Who are Social Telecoms CIC's main competitors?
Direct peers on record are Focus Group, Daisy Communications, Six Degrees Group, Comms-care and FluidOne. Broad incumbents are BT Business, Vodafone UK, Virgin Media O2 Business and TalkTalk Business. KCOM is listed as a regional player.
Does Social Telecoms CIC have an API?
No public API is recorded for Social Telecoms CIC.
What industry is Social Telecoms CIC in?
Social Telecoms CIC's product category is Social Housing Telecommunications Services. Its primary akta.pro industry code is HDAIABAJ, Rural & Universal Service Fixed Broadband Providers, with a secondary code of HSAPAQAG, Home Networking & Connected Home Infrastructure (Wi‑Fi Mesh, Routers, Matter/Thread/Zigbee Bridges). Its NAICS code is 5178 and its SIC code is 4899.