Crossroads House

What Crossroads House does

Crossroads House is a 501(c)(3) nonprofit comfort care home operating from a single two-bed residence at 11 Liberty Street in Batavia, New York. The organization provides free 24/7 end-of-life care to terminally ill residents of Genesee and Wyoming counties, emphasizing a hospice-style comfort care philosophy delivered by trained caregivers and volunteers. Since opening on January 7, 1998, the home has served 701 residents and is staffed by approximately 60 employees and volunteers, with leadership under Executive Director Barb Toal.

Services are provided at no cost to residents or families; the organization does not charge for care and does not operate on a fee-for-service or insurance-reimbursement model. Operating support is derived entirely from philanthropic contributions, including individual donations, United Way and SEFA workplace giving designations, business sponsorships, memorial contributions, planned giving and bequests, and dedicated fundraising campaigns such as the 2026 Annual Campaign. The home holds Candid's Platinum Seal of Transparency, the highest accountability designation for U.S. nonprofits.

The business model is anchored by a small, distributed donor ecosystem supplemented by earned-donation revenue streams. Crossroads House Collectibles, a thrift store, the Amazon Wishlist donation program, and the Memorial Bricks program all extend fundraising beyond direct cash appeals. The core deliverable is human caregiving — medical-adjacent comfort, respite, and family support — rather than a technology product or platform. Capacity is intentionally capped at two beds, and the operating model is volunteer-intensive, which structurally limits the addressable revenue base and constrains any significant scaling without facility expansion.

Name

Crossroads House

Legal name

Crossroads House

Website

https://www.crossroadshouse.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1–10 employees

Short description

Crossroads House is a two-bed, 501(c)(3) nonprofit comfort care home in Batavia, New York, providing free 24/7 end-of-life care to terminally ill residents of Genesee and Wyoming counties since 1998.

Ownership category

akta.pro rank

Product category

Hospice & End-of-Life Care Services

NAICS

Other Residential Care Facilities (62399)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Live-In Respite Care (Multi-Day) (HSABAGAC)

akta.pro secondary industry

Morning/Bedtime Routine Assistance (HSABABAH)

Keywords

• End-of-life care
• Comfort care home
• Hospice services
• Nonprofit care
• Residential hospice

Headquarters

HQ city

Batavia

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Memorials: Individual donations given in memory of loved ones or friends; primary funding source for the organization
2. Fundraising Events: Revenue from events such as tent sales, meat raffles, garage sales, and annual campaigns
3. Grants and Bequests: Funding from charitable grants and planned giving through wills, annuities, and endowments
4. United Way: Donor option agency for Erie County, Monroe County, and Genesee County; United Way #2330
5. SEFA (State Employees Federated Appeal): Approved as Donor Option for annual SEFA campaigns; Donor option #66-00251
6. In-Kind Donations: Support in the form of needed items, goods for resale at fundraisers

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Crossroads House operates a two-bed nonprofit comfort care home in Batavia, New York, providing 24/7 end-of-life care to terminally ill residents (medical prognosis of three months or less) from Genesee, Wyoming, and surrounding counties in Western New York. Services include round-the-clock caregiving, pain and symptom management, emotional and spiritual support, family conferences, home-cooked meals, and a home-like Victorian environment, all provided at no cost to residents or their families.

Product overview

Crossroads House is a nonprofit comfort care home organization providing end-of-life care services through its core two-bed residential facility in Batavia, NY. The organization operates as a single unified service rather than a platform-with-modules architecture. Core offerings include 24/7 comfort care for residents with life-limiting illnesses (serving Genesee and Wyoming counties), supported by a staff of approximately 60 caregivers and trained volunteers. Supplementary programs include a thrift store (Crossroads House Collectibles), memorial brick sales, an Amazon Wishlist program for in-kind donations, and United Way workplace giving campaigns. All services are provided at no cost to residents or families.

Differentiator

Problem solved

Functional benefit

Products and services

• Comfort Care Home Services A two-bed comfort care home providing 24/7 end-of-life care for terminally ill residents (medical prognosis of three months or less) from Genesee, Wyoming, and surrounding counties. Services include pain and symptom management, personal care assistance, home-cooked meals, emotional and spiritual support, family conferences every two weeks, and a home-like Victorian environment, all at no cost to residents or families.
• Resident Care Coordination Care coordination and case management support provided in partnership with certified home health agencies (Homecare & Hospice, VNA, and Home Care Rochester), including nursing, social work, chaplain, and aide visits, medication administration, and guidance through the end-of-life journey.
• Crossroads House Collectibles Thrift Store A thrift store in Bergen, New York whose sales proceeds support Crossroads House's end-of-life care services. Open Wednesday through Sunday, 11am-3pm.
• Memory Bricks Program Engraved memorial bricks (4x8 and 8x8 inch sizes, priced $100-$175) placed on the Memory Wall at Crossroads House in honor or memory of loved ones.

Quantifiable outcome

• 701 residents served with dignity since 1998
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• Homecare & HospicecoreOthersCertified home health agency that provides nursing, social work, chaplain, and aide visits to support resident care. Partnered with Crossroads House for medical case management.
• VNA (Visiting Nurse Association)coreOthersCertified home health agency providing nursing, social work, chaplain, and aide visits. Works with Crossroads House to ensure proper medical care and case management.
• Home Care Rochester (HCR)minorOthersCertified home health agency that may refer patients to Crossroads House or provide case management services.

Scale indicators5 records

Recent moves10 records

Expansion highlights4 records

Regional players

• Hospice & Palliative Care Buffalo: Western New York hospice and palliative care nonprofit providing hospice services, including residential hospice house capacity, in the same regional market as Crossroads House. Operates an inpatient hospice unit and home-based hospice, partially overlapping with Crossroads House's comfort care model.
• Lifetime Care / Rochester Regional Health Hospice: Greater Rochester, NY area hospice provider that delivers home and facility-based hospice services, including a hospice residence. Comparable to Crossroads House in mission, geography (Western NY), and residential hospice service model.
• Hope Hospice (Western NY, formerly Hope for the Bereaved): Western New York nonprofit hospice provider delivering home hospice and bereavement services in a similar regional footprint to Crossroads House. Comparable in mission and donor-funded nonprofit hospice model, with overlapping referral networks in Western NY.

Broad incumbents

• The Connecticut Hospice: The first hospice in the United States and a longstanding nonprofit operating a residential hospice house with 24/7 comfort care. Closest historical and operational analog to Crossroads House's residential comfort care home model.
• Hospice of the Western Reserve: Northeast Ohio nonprofit hospice organization operating inpatient hospice houses (e.g., David Simpson Hospice House) that provide 24/7 residential comfort care analogous to Crossroads House's two-bed model, with a broader regional footprint.
• Gilchrist Hospice Care: Maryland-based nonprofit hospice provider operating inpatient hospice houses (Gilchrist Center) that deliver residential comfort and end-of-life care. Comparable residential hospice service model to Crossroads House's two-bed comfort care home.
• Angela Hospice: Michigan-based nonprofit hospice with a residential hospice house (the Angela Hospice Care Center) providing 24/7 comfort care. Operates a comparable residential end-of-life care model to Crossroads House on a larger scale.
• Visiting Nurse Service of New York (VNSNY) Hospice and Palliative Care: Large New York-based nonprofit hospice and palliative care program with hospice residence capacity. Comparable to Crossroads House as a NY-based nonprofit delivering residential hospice-level comfort care services.
• Hospice of Cincinnati / Bon Secours Mercy Health Hospice: Nonprofit hospice organization operating an inpatient hospice house in the Cincinnati region, providing residential comfort care similar to Crossroads House's model, but at substantially larger scale.
• VITAS Healthcare: Largest US hospice provider with inpatient hospice house capacity across multiple states. Broad incumbent delivering residential hospice and comfort care services overlapping with Crossroads House's end-of-life care mission, though commercial rather than nonprofit.

Market position

Strengths5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CrossroadsHouse
• Xx.com/chbatavia
• LinkedInlinkedin.com/company/crossroads-house-batavia

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crossroads House