Choice Recovery

What Choice Recovery does

Wakefield & Associates, Inc. (referenced in firmographic records as "Choice Recovery") is a US-based healthcare revenue cycle management and collections services company founded in 1997, serving healthcare providers including hospitals, medical practices, and healthcare systems. The company positions itself as a single point of contact for healthcare revenue cycle and collections operations, addressing pain points such as revenue cycle inefficiencies, collections management, and healthcare billing complexity. Its corporate headquarters is at 320 N Cedar Bluff Road, Suite 300, Knoxville, TN, with additional operations support offices in Aurora CO, Fort Morgan CO, and Jefferson City MO, and an active service presence across Tennessee, Colorado, and Missouri.

The company's core offering is delivered through a strategic partnership with Revco Solutions, Inc., under which Wakefield and Revco jointly provide a more comprehensive suite of healthcare RCM services while maintaining a unified client commitment. Service delivery is anchored by a dedicated client login portal (clients.wakeassoc.com) for healthcare provider clients and a consumer-facing online payment portal (paywakefield.com) for patient payments; the company also publishes a formal compliance and consumer-dispute mailing process, consistent with regulated third-party collections operations. The company maintains a LinkedIn corporate page for professional visibility, and there is no public evidence of proprietary technology, AI/ML features, mobile applications, or third-party API integrations in the source data.

On the business model, the company is a privately held B2B services firm with 51-100 employees, no publicly disclosed pricing, and no disclosed funding or revenue figures. Customer access is primarily direct via enterprise client login and partnerships; no named customer logos, revenue model breakdown, or pricing tiers are available in the input data. The legal entity is Wakefield & Associates, Inc., a US corporation, and the company appears to be operating continuously with no public announcements of closure, acquisition, or restructuring in the source material.

Name

Choice Recovery

Legal name

Wakefield & Associates, Inc.

Website

https://choicerecovery.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

Wakefield & Associates, Inc. is a US-based healthcare revenue cycle management and collections company serving hospitals, medical practices, and healthcare systems. Founded in 1997, it operates across Tennessee, Colorado, and Missouri and partners with Revco Solutions to deliver a comprehensive RCM service suite.

Ownership category

akta.pro rank

Product category

Debt Collection and Recovery Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

akta.pro primary industry

Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery) (BPAAAEAH)

Keywords

• Debt recovery services
• Collections management
• Accounts receivable recovery
• Third party collections
• Consumer debt collection

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Distribution channels1 record

Marketing channels1 record

Core offering

Choice Recovery is a private debt recovery/collections services firm headquartered in Columbus, Ohio, founded in 1997 with 51-100 employees. The company focuses on consumer debt recovery and provides an online client login and a public "Make a Payment" portal through choicerecovery.com for debtors to resolve outstanding balances.

Differentiator

Problem solved

Functional benefit

Products and services

• Consumer Debt Collection and Recovery Services Third-party consumer debt recovery services provided to creditor clients, supporting the pursuit and liquidation of delinquent or charged-off consumer accounts on a contingency-fee basis.
• Online "Make a Payment" Portal Public web-based self-service portal on choicerecovery.com that allows consumer debtors to review their outstanding balance with Choice Recovery and submit payment online.
• Client Login Portal Secure client portal on choicerecovery.com that gives creditor clients authenticated access to monitor placed accounts, recovery activity, and remittance status for their portfolios.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Revco Solutions, Inc.coreStrategic or Co-development PartnerWakefield is partnering with Revco Solutions to offer a more comprehensive suite of healthcare RCM services. The partnership brings together the strengths of both Wakefield and Revco, maintaining the same commitment to excellence while expanding service capabilities.

Recent moves3 records

Expansion highlights3 records

Direct peers

• Conifer Health Solutions: Healthcare revenue cycle management and patient financial services company serving hospitals and health systems with comprehensive RCM solutions including collections operations.
• Parallon: Healthcare RCM and operational services provider (HCA Healthcare subsidiary) offering revenue cycle management, patient access, and collections services to hospitals and healthcare providers.
• Revco Solutions: Healthcare RCM and collections services provider actively partnered with Wakefield to offer a comprehensive suite of healthcare RCM services. Operates in the same healthcare collections vertical with overlapping provider customer base.
• IC System: Third-party debt collection agency with healthcare vertical focus, providing accounts receivable management and collection services to healthcare providers, utilities, and financial institutions.
• TruBridge: Healthcare technology and RCM solutions provider focused on community hospitals and healthcare systems, offering revenue cycle management, EHR, and patient engagement services.
• HealthCare Financial Services: Specialized healthcare collections and recovery services firm recovering patient account receivables for hospitals, physician groups, and other healthcare providers across the US.
• Account Recovery Specialists (ARS): National third-party collection agency with healthcare collections practice, providing debt recovery services to hospitals, medical groups, and healthcare systems across multiple states.
• Transworld Systems (GC Services): National debt recovery and accounts receivable management firm serving creditors across healthcare, financial services, and commercial sectors with early-stage through legal collections services.

Broad incumbents

• R1 RCM: Large publicly-traded healthcare RCM platform serving hospitals and health systems with end-to-end revenue cycle management, collections, and patient engagement solutions. A significant incumbent competitor in healthcare RCM.
• Optum (UnitedHealth Group): Largest healthcare services and RCM platform in the US, providing revenue cycle management, analytics, and collections services to providers and payers across the full healthcare value chain.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/wakefield-&-associates-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Choice Recovery