ChemTel

What ChemTel does

ChemTel, founded in 1989 and headquartered in Tampa, Florida, operates a 24/7 multilingual emergency response communication call center serving organizations that manufacture, use, store, or ship hazardous materials. The company's flagship offering, Emergency Response Services, provides access to accredited toxicologists, medical technicians, and hazmat mitigation experts who deliver immediate guidance during spills, exposures, product incidents, and transportation emergencies. Coverage extends across more than 200 languages and operates through dedicated contact infrastructure in the United States, Australia, and Ireland, supporting compliance with DOT, OSHA, TDG, IMDG, and IATA regulatory regimes. ChemTel also maintains an SDS Rapid Access feature enabling unlimited 24/7 email and fax retrieval of safety data sheets, and a Battery Shipper Support add-on targeting the specialized lithium-battery shipping market with a dedicated emergency phone line, regulatory guidance, and preferred pricing on shipping labels.

The underlying technology stack is principally operations- and people-driven rather than software-native: a multilingual call-center infrastructure backed by an accumulated SDS inventory and a roster of credentialed experts. ChemTel does not expose public APIs, SDKs, or AI-driven product features of its own; its digital surface is concentrated in a client portal (client.chemtelinc.com) and a public-facing SDS search tool that drives inbound traffic. Following integration into the VelocityEHS Accelerate Platform, ChemTel functions as an emergency-response line layered onto a broader EHS software stack that includes SDS Management, Chemical Inventory Management, Ingredient Indexing, and GHS Secondary Labeling, though the AI features of that broader stack (e.g., Hazard Analyzer, Root Cause Identifier, Corrective Action Advisor) are platform-level rather than ChemTel-embedded.

ChemTel operates a B2B subscription revenue model with annual billing cadence and quote-based pricing (not publicly disclosed). Customer acquisition is enterprise-led through direct sales with "Request a Quote" and "Book a Demo" calls to action; distribution combines inbound content marketing (Resource Center, webinars, SDS search), organic social, and dedicated client support via the existing customer hotline (1.888.255.3924). Target segments include chemical, manufacturing, pharmaceutical, biotechnology, oil and gas, and other industries whose regulatory shipping obligations require a compliant 24-hour emergency contact number printed on shipping papers, manifests, and SDS documents — embedding ChemTel's phone numbers into customer documentation and creating structural switching costs.

Name

ChemTel

Legal name

ChemTel Inc.

Website

https://chemtelinc.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

ChemTel operates a 24/7 multilingual emergency response hotline serving chemical, manufacturing, pharmaceutical, and other organizations that manufacture, use, store, or ship hazardous materials. The service provides on-call toxicologist and medical guidance and operates as VelocityEHS Emergency Response Services.

Ownership category

akta.pro rank

Product category

Emergency Response Services

akta.pro primary industry

Hazardous Materials (HAZMAT) & Chemical Release Response Planning (EUAHALAC)

Keywords

• Chemical emergency response
• Hazardous materials hotline
• Emergency contact services
• Dangerous goods compliance
• Chemical spill response

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Emergency Response Services Subscription: Subscription-based 24-hour toll-free emergency hotline for unlimited use on hazardous materials shipping compliance. Includes SDS rapid access, exposure support, and emergency spill reporting.
2. Lithium Battery Shipper Support: Specialized subscription service for lithium battery shipments including 24-hour emergency number, technical and regulatory guidance, and preferred pricing on shipping labels.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

ChemTel operates a 24/7 emergency response communication call center providing chemical and hazardous materials emergency hotline services. The company serves organizations required by regulation to maintain an emergency phone number on Safety Data Sheets (SDS), hazardous material shipments, and product labels. Founded in 1989 and headquartered in Tampa, Florida, ChemTel now operates as VelocityEHS Emergency Response Services following acquisition by VelocityEHS.

Product overview

ChemTel (operating as VelocityEHS Emergency Response Services) is a 24/7 chemical emergency hotline service that provides immediate access to accredited toxicology and safety experts. The service is part of the VelocityEHS Accelerate® Platform and integrates with other chemical management modules including Chemical Inventory Management, Ingredient Indexing, GHS Secondary Labeling, and SDS Management. Core offerings include emergency response hotline, SDS rapid access, exposure support, emergency spill reporting, and specialized lithium battery shipper support.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Response Services Round-the-clock emergency call center staffed by trained specialists who respond to chemical exposures, spills, fires, and hazardous material incidents involving clients' products. Required for regulatory compliance with OSHA Hazard Communication Standard, GHS, DOT, and international dangerous goods regulations.
• Battery Shipper Support Dedicated emergency response service for lithium battery and other dangerous goods shippers, providing the emergency contact number required on shipping documents and packages under IATA, IMDG, and DOT regulations.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Stericycle: Large regulated waste management and compliance services provider. Touches ChemTel's customer base through hazmat waste handling and offers some compliance services but does not specialize in the 24-hour emergency communication hotline model.
• Clean Harbors: Major North American environmental services company providing hazardous waste disposal, spill response, and industrial cleaning. Overlaps with ChemTel on the emergency response side but operates primarily in physical cleanup rather than hotline advisory services.
• Veolia North America: Global environmental services operator with hazardous materials handling and emergency response capabilities. Acquires and integrates smaller EHS service providers, making it both a potential competitor and a potential acquirer of hotline assets like ChemTel.

Others

• VelocityEHS: ChemTel's parent company and broader EHS software platform. Not a competitor but the strategic context for ChemTel, providing cross-sell distribution into enterprise EHS buyers across safety, chemical management, and operational risk modules.

Direct peers

• Verisk 3E: Provides SDS management, regulatory content, and emergency response services to hazardous material manufacturers and shippers. Competes with ChemTel across the chemical compliance workflow, particularly SDS library access and emergency contact services.
• CHEMTREC: The dominant emergency response contact service for hazardous materials, operated by the American Chemistry Council. Directly competes with ChemTel on 24/7 emergency hotline, SDS access, and shipper compliance support across the same hazmat verticals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ChemTel_Inc
• Facebookfacebook.com/profile.php?id=61584964331431
• LinkedInlinkedin.com/company/velocityehs

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ChemTel