What Auslan Services does

Auslan Services is an Australian private company founded in 2001 by Nicole and Ryan Gook that coordinates and delivers Auslan (Australian Sign Language) interpreting services nationwide. The company operates a network of more than 400 NAATI-certified Auslan interpreters distributed across every Australian state and territory and reports coordinating hundreds of hours of interpreting weekly. Its service offering covers on-site interpreting, Video Remote Interpreting (VRI) for remote and regional delivery, notetaking services, and participation assistant services, supplemented by Auslan translation and transcription, training and workshops, and Deaf awareness consultancy delivered through a strategic partnership with Auslan Consultancy. Customer segments span B2C deaf and hard-of-hearing individuals (including NDIS participants) and B2B organisations such as healthcare facilities, legal firms, educational institutions, workplaces, and event organisers.

The company's technology platform centres on a web-based booking portal at bookings.auslanservices.com that supports segmented registration flows for individual deaf participants and organisational bookings, including NDIS-funded engagements. VRI capability integrates standard video conferencing to enable remote service delivery, particularly in regional and remote areas where on-site interpreter availability is constrained. Customer acquisition is multi-channel, with dedicated access via the booking portal, a 1300 AUSLAN phone line, an SMS-only number, email, and direct mail, and the company markets primarily through its corporate website and Facebook presence.

Commercially, Auslan Services operates a fee-for-service professional services model with hourly unit pricing tiered across business hours, after hours, and Sundays/public holidays. Disclosed base hourly rates range from $75 (notetaking, business hours) to $180 (interpreting, Sundays/public holidays), with minimum booking charges (for example, $272 for interpreting business hours) and 15-minute increment billing thereafter. Tailored quotes apply to large, multi-day, or specialised bookings. The company is privately held, has reached national scale without disclosed external funding, and reports demand that exceeds supply such that interpreters typically must be booked in advance, indicating tight capacity rather than active customer acquisition constraints.

Name

Auslan Services

Legal name

Auslan Services

Website

https://auslanservices.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Auslan Services is a privately held Australian provider of Auslan sign language interpreting, coordinating a national network of over 400 NAATI-certified interpreters across all states and territories since 2001.

Ownership category

akta.pro rank

Headquarters

HQ city

Hurstbridge

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Auslan Interpreting Services: Fee-for-service interpreting provided on an hourly basis with minimum charges. Services are available during business hours, after hours, and on Sundays/public holidays at different rate tiers. Rates apply to on-site, VRI, and NDIS bookings per interpreter per booking.
2. Notetaking Services: Professional notetaking services for deaf and hard-of-hearing individuals, billed at hourly rates with minimum charges. Additional time charged in 15-minute increments.
3. Participation Assistant Services: Participation assistant services provided at hourly rates with minimum charges, supporting deaf individuals in various settings.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Auslan Services is a national Australian provider that coordinates NAATI certified Auslan (Australian Sign Language) interpreters across every state and territory for medical, legal, educational, workplace, and community engagements. Core services include on-site interpreting, Video Remote Interpreting (VRI), professional notetaking, and participation assistant support, delivered through a centralised booking system serving organisations and individual deaf participants.

Product overview

Auslan Services is a national provider of Auslan (Australian Sign Language) interpreting and communication access services in Australia. Founded in 2001, the company offers a comprehensive suite of services including core Auslan Interpreting (both on-site and remote via Video Remote Interpreting/VRI), Auslan Translation and Transcription, Auslan Training and Workshops, and Deaf Awareness and Consultancy. The company coordinates more than 400 NAATI certified interpreters nationwide, providing services across medical appointments, legal proceedings, educational settings, workplaces, and community events. Translation, training, and consultancy services are delivered through their partner Auslan Consultancy.

Differentiator

Problem solved

Functional benefit

Products and services

• Auslan Interpreting (On-site) Coordination of qualified NAATI certified Auslan interpreters to facilitate communication between deaf and hearing individuals in medical, legal, educational, workplace, social, and community settings across Australia.
• Video Remote Interpreting (VRI) On-demand Auslan interpreting delivered remotely via video conferencing, enabling communication access for deaf and hearing individuals regardless of physical location, including regional and remote areas where on-site interpreters are scarce.
• Notetaking Services Professional notetaking for deaf and hard-of-hearing individuals in appointments and meetings, billed at hourly rates with minimum charges and 15-minute increments for additional time.
• Participation Assistant Services Participation assistants provided at hourly rates with minimum charges, supporting deaf individuals in various settings where additional non-interpreting assistance is required.

Quantifiable outcome

• Demand significantly exceeds supply - interpreters must be booked well in advance
• +1 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Auslan ConsultancycoreStrategic or Co-development PartnerAuslan Consultancy is a strategic partner delivering Auslan translation and transcription services, Auslan training programs and workshops, and Deaf awareness consultancy services. These complementary services extend the value proposition of Auslan Services beyond core interpreting to comprehensive communication access solutions for organisations.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Word of Mouth Interpreting: Long-standing Australian interpreting agency offering sign language and multilingual services. Competes for the same Auslan interpreting bookings across healthcare, legal, and corporate use cases.
• Expression Australia: One of Australia's largest deaf service organisations, providing Auslan interpreting and related services nationally. Direct competitor to Auslan Services in the core interpreting market for deaf and hard-of-hearing clients.
• Auslan Stage Left: Specialised Auslan interpreting agency focused on theatre, live performance, and arts events. Direct niche competitor for the arts and entertainment segment of Auslan interpreting.
• Translating and Interpreting Service (TIS National): Australian Government-funded free interpreting service covering Auslan and other languages. Competes for non-NDIS, government, and not-for-profit bookings, particularly where free service is preferred.
• Deaf Services Australia: National deaf and hard-of-hearing service organisation providing interpreting, advocacy, and community programs. Competes for Auslan interpreting bookings and government contracts across Australia.
• Access Interpreting Australia: Australian interpreting agency offering Auslan and other language services across healthcare, legal, and corporate settings. Comparable scale and customer segments to Auslan Services.

Broad incumbents

• Oncall Interpreters: Major Australian interpreting agency with national coverage across spoken and sign languages. Overlaps with Auslan Services on sign language bookings but operates a broader portfolio.
• LanguageLoop: One of Australia's largest interpreting and translation services providers, covering Auslan alongside many spoken languages. Broader scale and multi-language capability but Auslan is one of many service lines.
• Ezispeak: Australian provider of remote (telephone and video) interpreting services across many languages including Auslan. A scaled incumbent with a technology-led remote delivery model that competes with VRI.

Others

• Auslan Consultancy: Strategic partner of Auslan Services providing Auslan translation, training, workshops, and deaf awareness consultancy. Complementary rather than competitive, extending the addressable service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• Xx.com/auslanservices
• LinkedInlinkedin.com/company/auslan-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Auslan Services