Community Support Network

What Community Support Network does

Community Support Network, Inc. (CSNI) is a New Hampshire-based non-profit association founded in 1997 that serves as the statewide coordinating body for the state's 10 designated Area Agencies. Those agencies deliver home- and community-based services (HCBS) to individuals with developmental disabilities and acquired brain disorders under New Hampshire's Designated Area Agency Delivery System, a framework New Hampshire pioneered as the first U.S. state to achieve a total community-based system following the 1991 closure of Laconia State School.

CSNI's core functions are centralized shared services on behalf of its member agencies rather than direct service delivery: state-level advocacy and legislative coordination with the NH Bureau of Developmental Services (BDS), eligibility and intake support, group purchasing arrangements, training administration (notably via the Relias Learning platform and HCBS Settings Training rollout), and quality improvement through the Quality Outcomes Partnership (QOP) framework that CSNI developed in 1996 and that is recognized nationally in the I/DD field. The organization also coordinates New Hampshire's participation in the National Core Indicators (NCI) program, with a new survey administration partnership with the University of New Hampshire Institute on Disability (UNH IOD) beginning in 2026. CSNI's technology footprint is administrative rather than productized: third-party LMS, internally operated QOP data framework, and survey administration tooling, with no disclosed proprietary platform or productized offering sold outside NH.

CSNI's business model is a non-profit association funded through member-agency dues, contracted fee-for-service work (training administration, data collection), and likely pass-through or grant-funded arrangements with NH BDS and federal Medicaid HCBS waiver programs. Revenue is not publicly disclosed. The organization is led by Executive Director Marissa Berg (appointed February 2024), with Director of Administration Kathy Garafalo in a 19-year-tenured operational role. Headcount is in the 11-50 range, and the organization is headquartered in Concord, New Hampshire.

Name

Community Support Network

Legal name

Community Support Network, Inc.

Website

https://csni.org

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

CSNI is the state association for New Hampshire's ten designated Area Agencies, providing centralized advocacy, eligibility, training (Relias Learning administration), group purchasing, and quality improvement supports to agencies serving individuals with developmental disabilities and acquired brain disorders.

Ownership category

akta.pro rank

Product category

Human Services Association / Developmental Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Special Education, Disability Support & Inclusive Education Nonprofits (BPAGADAH), Family & Parenting Support Services (BPAGAEAC)

Keywords

• Developmental disability services
• Area agency association
• Eligibility review services
• Advocacy and education
• Group purchasing arrangements

Headquarters

HQ city

Concord

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Association Membership and Group Purchasing: CSNI operates as an association of ten Area Agencies in New Hampshire, contributing to financial efficiency through group purchasing arrangements for employee benefits and educational programming. The organization provides centralized operational supports to the Area Agency system but specific revenue generation mechanisms are not publicly disclosed.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Community Support Network, Inc. (CSNI) is the statewide association for New Hampshire's ten Area Agencies, providing centralized operational supports including advocacy and government relations, centralized Intake & Eligibility reviews, Intensive Treatment Services (ITS) Oversight Coordination, group purchasing for employee benefits and learning management systems, and quality improvement coordination through statewide committees and National Core Indicators (NCI) data collection. The organization supports the system that delivers community-based services to individuals with developmental disabilities and acquired brain disorders across all regions of New Hampshire.

Product overview

Community Support Network, Inc. (CSNI) is the association representing New Hampshire's ten Area Agencies, providing a comprehensive system of supports and services for individuals with developmental disabilities and acquired brain disorders. The organization operates as an association offering core services including Advocacy & Government Relations, Intake & Eligibility processing with centralized review, Intensive Treatment Services (ITS) Oversight Coordination, Group Purchasing for benefits and learning management systems, National Core Indicators (NCI) data collection, and Statewide Committees Coordination. Supporting resources include a Statewide Forms Library, Webinar & Event Programming, HCBS Settings Training via Relias Learning, and BDS Systems Work Information. CSNI achieves its mission through advocacy, education, centralized operational supports to improve Area Agency system efficiency, and group purchasing arrangements. The system functions best when all elements work together collaboratively.

Differentiator

Problem solved

Functional benefit

Products and services

• Advocacy & Government Relations

Quantifiable outcome

• New Hampshire consistently ranked among the highest in the nation for quality and fiscal efficiency in developmental disability services.

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and supporting.

• National Core Indicators (NCI)coreStrategic or Co-development PartnerNew Hampshire was one of the first states to participate in the National Core Indicators project, which establishes quality and outcome measures for developmental disability services. CSNI facilitates annual data collection through interviews and surveys to evaluate service quality and benchmark against other states. Starting in 2026, NCI surveys will be conducted by UNH Institute on Disability.
• University of New Hampshire – Institute on DisabilitycoreStrategic or Co-development PartnerUNH IOD developed and created the Home and Community Based Services Settings Training for Direct Support Professionals and Home Care Providers. CSNI provides access to this training for agencies not using the Relias Learning platform. Beginning in 2026, UNH IOD will also conduct NCI surveys for New Hampshire.
• Relias LearningsupportingTechnology or IntegrationCSNI serves as administrator for the online training platform (Relias Learning) used by member agencies for educational programming. CSNI staff serve as main point of contact and site administrator for this platform.
• NH Bureau of Developmental Services (BDS)coreStrategic or Co-development PartnerBDS is the state agency overseeing developmental disability services in New Hampshire. CSNI works closely with BDS on waiver programs, rate structures, eligibility reviews, and system-wide improvements. CSNI provides centralized eligibility reviews making recommendations to Area Agencies.
• ANCOR (American Network of Community Options and Resources)supportingOthersNational resource organization listed on CSNI's National Resources page for providers of community options and resources for individuals with disabilities.
• The National Association for the Dually Diagnosed (NADD)supportingOthersResource organization providing resources related to supporting individuals with co-occurring Intellectual Disabilities and Mental Health diagnoses, referenced on the Intensive Treatment Services page.
• NH Center for START ServicessupportingOthersProgram utilization within the Area Agency system coordinated through Community Bridges NH; CSNI references this service for individuals with complex needs.
• Association for the Treatment of Sexual Abusers (ATSA)supportingOthersProfessional organization referenced for resources on assessment, treatment, and supervision of individuals with intellectual disabilities and problematic sexual behaviors.

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• The Arc of the United States: Largest national community-based organization advocating for and serving people with intellectual and developmental disabilities. Comparable mission around DD advocacy and family/caregiver support but operates as a broad national federation rather than a state association of area agencies.
• Easterseals: National nonprofit network serving people with disabilities, including developmental disabilities, through community-based services, advocacy, and training. Comparable in disability service delivery and family/caregiver support, but operates across many disability types and geographies.
• Volunteers of America: National nonprofit providing human services including disability and behavioral health supports across many states. Comparable in mission and HCBS delivery, but operates as a multi-state provider rather than a state-level association of area agencies.

Direct peers

• NASDDDS (National Association of State Directors of Developmental Disabilities Services): National association of state DD directors, working closely with state developmental disability service systems. Comparable to CSNI in function as a coordinating body between state government and provider agencies on waiver, rate, and quality policy.
• NYSARC: State-level chapter association serving individuals with intellectual and developmental disabilities in New York. Closely comparable to CSNI as a statewide association providing centralized supports, advocacy, and member services to a network of regional affiliates serving people with I/DD.
• ADvancing States: National association of state aging and disability agencies. Comparable as the multi-state coordinating counterpart to CSNI, working at the intersection of state Medicaid HCBS policy, disabilities services, and provider system design.
• National Disability Rights Network: National network of protection and advocacy organizations for people with disabilities. Comparable as a peer advocacy and systems-coordination body supporting people with developmental disabilities at the state and federal level, including policy and HCBS oversight functions.
• ANCOR (American Network of Community Options and Resources): National trade association representing private providers of community-based services for people with intellectual and developmental disabilities. Directly comparable as the national-level peer association that CSNI's member Area Agencies belong to and that supports similar advocacy, training, and policy functions.
• National Association of Councils on Developmental Disabilities: National association of state and territorial Councils on Developmental Disabilities. Comparable as a peer systems-coordination organization in the DD policy space, focused on advocacy, systems change, and federal-state DD policy alignment.

Regional players

• ACHIEVA: Pennsylvania-based provider serving individuals with intellectual and developmental disabilities and acquired brain injuries. Comparable in its DD/ABI service population and HCBS delivery model, but operates as a single regional provider rather than a statewide association.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@communitysupportnetworkinc8761
• Xx.com/csni_nh

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Support Network