WBC

What WBC does

WBC (World Business Center Co., Ltd.) is a Kyoto-headquartered Japanese IT services company founded in 1966 that specializes in BPO (Business Process Outsourcing) services, system integration, and system management for healthcare, educational, and general enterprise customers. The company operates a dual headquarters structure (Kyoto and Tokyo) supported by 10 offices across Japan and a 100%-owned offshore development subsidiary in Hanoi, Vietnam (WBC Vietnam, est. 2015). Its core business is on-site resident BPO delivered through three branded service lines — MeTS (medical information system operations management), NeTS (educational institution system operations), and BeTS (enterprise information system operations) — providing embedded IT staff for troubleshooting, system operations, help desk, and development at client sites.

WBC's product portfolio centers on healthcare software with 30+ years of institutional traction. Proprietary products include M.RECO (medical record management with 300+ hospital deployments), Iras next+ (incident report management with 100+ facility deployments), and Data Submission Pack (combining M.RECO Lite with PRRISM's Form 1 Creator for DPC data compliance). For the education vertical, Stamana is a cloud-based student staff management system. The company also resells and implements third-party technologies including Extic IDaaS (via Exgen), Deep Instinct endpoint security (via Net One Partners), and Box cloud content management. Infrastructure is anchored by the WBC Takamatsu Data Center, built on STNet's Powerico facility (JDCC Tier 4 / FISC compliant), which underpins the WBC Cloud Remote Backup Service.

WBC's revenue model combines recurring subscription/contract revenue (BPO retainers, cloud backup subscriptions, IDaaS subscriptions) with project-based professional services (system development, customization) and one-time product licensing (medical/education software). Customer acquisition is driven primarily by enterprise field sales through regional offices and event participation at industry exhibitions such as the International Modern Hospital Show and EDIX. The company maintains long-tenured customer relationships — some spanning decades — with recurring revenue concentrated in healthcare and education verticals where IT outsourcing is operationally critical and switching costs are elevated due to embedded on-site staff and integrated workflows.

Name

WBC

Legal name

ワールドビジネスセンター株式会社

Website

https://wbc.co.jp

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

501–1,000 employees

Short description

WBC (World Business Center) is a Kyoto-headquartered Japanese IT services firm providing on-site BPO, system development, and proprietary healthcare and education software to hospitals, universities, and enterprises across Japan since 1966.

Ownership category

akta.pro rank

Product category

IT Services and System Integration

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH)

akta.pro secondary industries

Business Continuity Management (BCM) Platforms (HDABAIAD), Medical Coding, Billing & Clinical Documentation Support (BPAAAFAD), Business Continuity Planning & Program Management (BCP) (BPAEALAD)

Keywords

• IT system integration
• Healthcare IT services
• Managed IT services
• Cloud backup services
• Identity management

Headquarters

HQ city

Kyoto-shi

HQ country

Japan

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel

Revenue model

1. BPO Services (MeTS, NeTS, BeTS): On-site resident IT system management services provided at customer locations (hospitals, universities, enterprises). Services include system operations, help desk, development, data entry, and remote services. Revenue is generated through long-term service contracts with recurring monthly fees.
2. System Development and Customization: Custom software development services for healthcare, financial, manufacturing, retail, public, and education sectors. Services include requirements definition, design, development, testing, and post-implementation support. Can be project-based or ongoing retainer arrangements.
3. Product Sales (Medical Systems, Education Systems): Sale of proprietary software products including M.RECO (medical record management), Iras next+ (incident reporting), and Stamana (student staff management). Products available as on-premise or cloud versions with licensing fees.
4. Cloud Services (WBC Cloud): Remote backup and data center services utilizing WBC Takamatsu Data Center. Capacity-based subscription model with base fee plus storage additional charges plus optional usage fees.
5. ID Management Services (Extic, LDAP Manager): Identity management and SSO services provided in partnership with Exgen. Subscription or license-based pricing for cloud and on-premise ID management solutions.
6. Offshore Development (WOOS): Offshore outsourcing services utilizing 100% subsidiary WBC Vietnam. Project-based and lab-type (dedicated team) engagement models available. Includes quality assurance services (Quality Gates for Offshore).
7. Security Solutions (Deep Instinct): Deep Instinct endpoint security products offered through partner Net One Partners. Revenue from security software licensing and implementation services.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels8 records

Core offering

WBC provides comprehensive ICT solutions for healthcare institutions, educational institutions, and general enterprises in Japan. Core offerings include on-site BPO services for medical/educational/enterprise IT system operations (MeTS/NeTS/BeTS), custom system development, IT infrastructure and cloud backup, and security solutions such as endpoint protection and ID management. The company also sells proprietary software products (M.RECO medical record management, Iras next+ incident reporting, Stamana student staff management) and operates its own domestic Tier 4 data center.

Product overview

WBC (World Business Center) provides a comprehensive computer system services portfolio organized into four main categories: BPO services (MeTS for medical institutions, NeTS for educational institutions, BeTS for enterprises), System Development (medical system development, business system development, offshore development), Security Solutions (Deep Instinct endpoint security, Extic IDaaS/SSO, LDAP Manager), and IT Infrastructure (cloud backup, Takamatsu Data Center). Its core proprietary products center on the healthcare sector — M.RECO (medical record management), Iras next+ (incident report management), and Data Submission Pack (DPC data compliance) — alongside Stamana, a student staff management system for universities. The product ecosystem integrates with electronic medical records, Microsoft 365, Active Directory, S3-compatible storage, and academic identity federations (学認), delivering both on-premises and cloud deployment options.

Differentiator

Problem solved

Functional benefit

Brands

• MeTS (Medical information system Technical Support): BPO service for medical information system operation management provided on-site at medical institutions
• NeTS (Network Technical Support)
• BeTS (Business Enterprise Technical Support)
• M.RECO (Medical Record)
• Iras next+
• addition pack (Data Submission Pack)
• スタマネ (Stamana)
• WOOS (WBC Offshore Outsourcing Service)
• Quality Gates for Offshore
• WBCクラウド 遠隔バックアップサービス
• Extic
• Deep Instinct

Products and services

• MeTS (Medical Information System Operations Management) On-site BPO service in which WBC technicians are stationed inside hospitals to operate and manage medical information systems (electronic medical records, medical accounting, ordering systems) with real-time troubleshooting and requirements handling. Designed for hospitals and clinics that lack sufficient in-house IT staff.
• NeTS (Educational Institution System Operations Management) On-site BPO service providing system operations management and help desk support for universities and educational institutions within campus network environments, with WBC staff embedded on-site.
• BeTS (Enterprise Information System Operations Management) On-site BPO service providing information system operations, management, development, and data registration for general enterprises, with WBC staff embedded at client sites.
• Medical System Development and Implementation Support Custom development and implementation of medical/hospital information systems as a core partner of major medical vendors, covering requirements analysis, proposals, customization, and post-implementation support.
• Business System Development and Support Custom business system development spanning requirements definition, design, implementation, introduction support, and maintenance, with specialization in healthcare, education, finance, manufacturing, distribution, and service industries.
• WOOS (WBC Offshore Outsourcing Service) Offshore software development and outsourcing utilizing WBC's Vietnam development base, offering project-based and lab-based (dedicated team) engagement models with Japanese-speaking staff.
• Quality Gates for Offshore Quality assurance service for offshore development projects, providing document verification, test planning, and software testing to ensure offshore development success.
• IT Infrastructure Foundation Service IT infrastructure construction service with built-in security considerations, covering server and storage virtualization, VDI setup, Active Directory, file servers, PC classroom construction, and operations/maintenance, delivered as a one-stop engagement.
• M.RECO Medical Record Management System Proprietary medical record management system that centrally manages clinical information data from electronic medical records and medical affairs systems, supporting hospital function evaluation, medical record management system 加算 acquisition, ICD-10 coding, integrated search, customizable statistics, and cancer registry submission. Installed in 300+ hospitals across 30+ years.
• Iras next+ Incident Report Management System All-in-one incident report management system providing total support from reporting, management, analysis, improvement, education, surveys, and information sharing, with e-learning functionality and electronic medical record integration. Installed in 100+ facilities.
• Data Submission Addition Pack Low-cost packaged solution combining medical record management Lite version with PRRISM's Form 1 Creator software for DPC data submission compliance, supporting both Style 1 file and H file creation.
• Stamana Student Staff Management System Cloud-based student staff management system specialized for university work-study programs, supporting shift planning automation, attendance management, information sharing, file sharing, and data export to payroll systems such as TIME-3X.
• WBC Cloud Remote Backup Service Cloud remote backup service using domestic WBC Takamatsu Data Center as the backup destination, with S3-compatible object storage, AES-256-GCM encryption, 3-2-1 backup rule compliance, and capacity-based subscription pricing for BCP and ransomware protection.

Quantifiable outcome

• 300+ hospitals using M.RECO medical record management system over 30+ years
• +5 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability2 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• STNet (株式会社STNet) / PowericocoreTechnology or Integration · 1 February 2017STNet, a subsidiary of Shikoku Electric Power, provides the Powerico data center facility that houses WBC's Takamatsu Data Center. This is a strategic infrastructure partnership providing the foundation for WBC's cloud backup and security services. The facility meets JDCC Tier 4 standards and FISC guidelines, featuring seismic isolation, 7-level security, and 24/7 monitoring.
• Net One Partners (ネットワンパートナーズ株式会社)coreChannel Partner/ Reseller/ DistributorNet One Partners serves as the distribution partner for Deep Instinct cybersecurity products in Japan. WBC offers Deep Instinct solutions as part of its security service portfolio, providing endpoint protection with deep learning technology.
• Exgen Networks (エクスジェン・ネットワークス株式会社)coreTechnology or IntegrationExgen provides Extic (Japanese cloud IDaaS) and LDAP Manager products that WBC resells and implements. Extic provides SSO and ID management capabilities while LDAP Manager offers integrated ID management. WBC positions these as part of its ID management service offerings.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• NEC Corporation: Major Japanese IT services and platform provider with significant healthcare, government, and education practices. NEC competes with WBC for large hospital information system deployments and university campus network contracts while running a much broader portfolio of solutions.
• Fujitsu Limited: Japan's largest domestic IT services company with a substantial healthcare and public-sector IT practice. Comparable to WBC as it delivers integrated system integration, managed services, and cloud solutions to Japanese hospitals, universities and enterprises, though at vastly larger scale and across multiple industries.
• Nihon Unisys, Ltd. Established Japanese IT services provider with strong presence in healthcare, government and financial sectors, including hospital information systems and managed BPO. Comparable to WBC for medical information system integration and onsite operations management services.
• NTT Data Group Corporation: One of Japan's largest IT services groups with extensive healthcare (including EMR-related practices) and education system integration work. NTT Data offers managed services, data center operations, and SI directly overlapping WBC's BPO and cloud infrastructure offerings across healthcare and education.

Emerging players

• Internet Initiative Japan (IIJ): Leading Japanese cloud, network and managed-security services provider with proprietary data centers. IIJ is comparable to WBC's WBC Takamatsu Data Center and WBC Cloud Remote Backup offerings as a domestic-cloud and security infrastructure peer targeting Japanese enterprises.

Direct peers

• Canon IT Solutions Inc. Mid-tier Japanese IT services arm of Canon offering SI, managed services, document/EDM and cloud solutions to enterprises and public sector. Comparable to WBC for cloud-based document management, infrastructure services and IT operations BPO in the Japanese mid-market.
• SCSK Corporation: Mid-tier Japanese IT services company (Sumitomo Corp group) providing SI, managed services, BPO and offshore development to financial, manufacturing and enterprise customers. Directly comparable to WBC across BeTS BPO, offshore development, and infrastructure services portfolios.
• Japan Computer Service Inc. (JCS): Japanese IT services company specialized in healthcare information systems and hospital operations. JCS is the closest direct competitor to WBC's MeTS medical information system BPO practice and shares the same customer base of Japanese hospitals running OEM-vendor EMRs.
• NS Solutions Corporation (NSSOL): Japanese IT services company focused on manufacturing, finance, and public-sector SI plus managed services and offshore development. Direct overlap with WBC's BeTS enterprise IT operations, custom system development, and offshore (Vietnam) capabilities.
• TIS Inc. Mid-tier Japanese SI and outsourcing company with dedicated financial, public and industrial sector practices. TIS competes with WBC for enterprise BeTS-style on-site IT operations, custom development and offshore (Vietnam/China) outsourcing work similar to WBC's WOOS service.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC-lIOSWflMEAElrmZlku2Ng

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WBC