ConnectMed360
ConnectMed360 is a B2B healthcare services company and BrightSpring Health Services affiliate that provides patient support hub, reimbursement, pharmacy distribution, and data analytics services to pharmaceutical manufacturers and providers for cancer, rare, and complex disease therapies across all 50 states.
- Company typePrivate
- Founded2020
- HeadquartersLouisville, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What ConnectMed360 does
ConnectMed360 is a B2B healthcare services company headquartered in Louisville, Kentucky, that provides patient support hub services, reimbursement support, pharmacy distribution, and data analytics to pharmaceutical manufacturers and healthcare providers for specialty medications used in cancer, rare, and complex disease therapy areas. The company is an affiliate of BrightSpring Health Services (Res-Care, Inc.), operating alongside affiliated specialty pharmacies including Onco360, CareMed Specialty Pharmacy, PharMerica, Amerita, and OnePoint Patient Care, and serves patients and providers across all 50 states plus Puerto Rico and Guam. Its service portfolio is anchored by a core Patient Support Hub offering and five modular extensions: Patient Adherence Programs, Data Services, Distribution Services, Reimbursement Services, and eSolutions (e-enrollment, e-prescribing, e-consent, e-signature, e-Income Verification, SMS texting).
The underlying technology stack is a proprietary suite that includes an Interactive Real-Time Patient Dashboard providing a 360-degree patient view, a Workflow Management Dashboard for program oversight, Compass Reporting for automated outbound fax/email reporting, custom portals for providers, pharma, and patients, and electronic benefit verification (eBV) and electronic prior authorization (ePA) capabilities, all delivered through HIPAA-compliant infrastructure. ConnectMed360 monetizes through three primary revenue streams: managed services fees for hub operations, transaction-based fees for pharmacy distribution (commercial and non-commercial dispensing, free drug programs, bridge supply), and subscription/recurring fees for data and analytics services, with multi-year customized enterprise contracts and no public pricing.
Go-to-market is enterprise field sales targeting pharmaceutical manufacturers' market access, corporate accounts, and patient access teams, with senior vice presidents dedicated to pharma relations and a Chief Commercial Officer leading business development. Customer segments include pharmaceutical manufacturers (primary), healthcare providers and specialty pharmacies (primary), patients with cancer, rare, and complex diseases (primary persona), and, increasingly, health insurance payors for case management. Distribution channels are direct: own-pharmacy distribution, direct hub service delivery, and technology platform access. The company holds HIPAA and CCPA compliance certifications and operates within a BrightSpring-affiliated covered entity for privacy purposes.
ConnectMed360 firmographics
Firmographics- Name
- ConnectMed360
- Legal name
- Res-Care, Inc., d/b/a BrightSpring Health Services, and its subsidiaries and affiliates, including ConnectMed360
- Website
- https://connectmed360.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ConnectMed360 is a B2B healthcare services company and BrightSpring Health Services affiliate that provides patient support hub, reimbursement, pharmacy distribution, and data analytics services to pharmaceutical manufacturers and providers for cancer, rare, and complex disease therapies across all 50 states.
- Ownership category
- akta.pro rank
ConnectMed360 industry classification
Industry- Product category
- Specialty Pharmacy Patient Support Services
- NAICS
- Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Ambulatory Health Care Services (621)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)
- akta.pro primary industry
- Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK)
- akta.pro secondary industries
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)
Keywords
Where ConnectMed360 is headquartered
LocationHeadquarters
- HQ city
- Louisville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ConnectMed360 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Hub Patient Services: Comprehensive hub services including patient support, reimbursement services, patient affordability programs, and clinical support services provided to pharmaceutical manufacturers for specialty medications.
- Distribution Services: Pharmacy dispensing and distribution services across 50 states plus Puerto Rico and Guam, including commercial and non-commercial pharmacy dispensing, free drug program distribution, and bridge supply programs.
- Data and Analytics Services: Real-time data analytics, stakeholder reporting, and technology platform services including custom portals and automated reporting solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Customized enterprise solutions - pricing varies by service scope and volume |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
ConnectMed360 product offering
Product offeringCore offering
ConnectMed360 is a B2B healthcare services company that provides patient support hub services for pharmaceutical manufacturers, connecting patients to cancer, rare, and complex therapies. The company delivers reimbursement services (electronic benefit verification and prior authorization), patient adherence programs, non-commercial pharmacy distribution across all 50 states, and proprietary technology platforms with real-time patient visibility and workflow automation.
Product overview
ConnectMed360 offers a unified patient support hub services platform designed to connect patients with cancer, rare, and complex therapies to comprehensive support services. The core Patient Support Hub Services platform serves as the central offering, integrating multiple modules including Patient Adherence Programs, Data Services, Distribution Services, Reimbursement Services, and eSolutions. Together, these services connect manufacturers, providers, patients, and payors through proprietary technology that delivers real-time patient visibility, workflow automation, and 360-degree views of the patient experience. The platform enables personalized patient services, dynamic data analytics, and national non-commercial pharmacy services across all 50 states.
Differentiator
Problem solved
Functional benefit
Products and services
- Patient Support Hub Services Comprehensive hub services connecting patients to clinical, access, affordability, reimbursement, call center, and support services for pharmaceutical manufacturers with specialty medications.
- Distribution Services Integrated distribution services enabling therapies to reach patients quickly across all 50 states plus Puerto Rico and Guam. Includes commercial and non-commercial pharmacy dispensing, free drug program distribution, bridge supply, quick start programs, voucher programs, starter kits, and educational materials.
- Data and Analytics Services Real-time data and technology tools delivering a 360-degree view of the patient experience, including stakeholder analytic reporting, workflow management dashboards, automated data submission, and Compass Reporting.
- Reimbursement Services Hub services working closely with patients, prescribers, and payors to expedite therapy initiation. Includes electronic benefit verification, pharmacy and medical benefit verification, electronic prior authorization, patient and provider eSolutions, and custom portals.
Quantifiable outcome
- Industry-leading performance and accuracy for BV completion, commercial conversion, and time to first fill
- +2 more outcomes
Companies that use ConnectMed360
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles2 records
ConnectMed360 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
ConnectMed360 partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- National Organization for Rare Disorders (NORD)coreConnectMed360 partners with NORD to advance meaningful care for rare disease patients. The partnership focuses on creating patient service programs designed to improve access, affordability, and adherence for rare disease therapies, aligning with NORD's mission to support the 300 million people globally living with rare diseases.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
ConnectMed360 competitors and assessment
Company assessmentBroad incumbents
- CVS Specialty (CVS Health): Largest U.S. specialty pharmacy operation, vertically integrated with CVS Caremark PBM and Aetna. Offers hub-like manufacturer services at much greater scale and competes broadly with ConnectMed360 in oncology and rare disease hub work.
- Optum Specialty Pharmacy (UnitedHealth Group): Vertically integrated specialty pharmacy within UnitedHealth/OptumRx, providing hub, distribution, and adherence services at scale. Broad incumbent peer in the same manufacturer-facing services space.
- Accredo (Express Scripts / Cigna): Major U.S. specialty pharmacy with embedded hub services, owned by Cigna/Express Scripts. Broad incumbent competing across oncology, rare disease, and specialty distribution where ConnectMed360 operates.
Direct peers
- PANTHERx Rare Pharmacy: Specialty pharmacy focused on rare and orphan disease therapies with patient hub services, distribution, and adherence programs. Directly comparable to ConnectMed360's rare-disease hub, distribution, and adherence offerings.
- AcariaHealth: Specialty pharmacy and hub services focused on complex therapies, including oncology and rare disease. Direct peer in specialty hub, distribution, and patient access services.
- Lash Group (AmerisourceBergen / Cencora): Patient access and hub services provider for pharmaceutical manufacturers, covering reimbursement, prior authorization, copay assistance, and adherence. Direct peer to ConnectMed360's Patient Support Hub and Reimbursement Services.
- TrialCard (now part of PatientPoint): Patient access, hub, copay, and adherence services for pharma manufacturers. Directly comparable across manufacturer-facing hub, reimbursement, and affordability programs.
- RxCrossroads (McKesson): Specialty pharmacy and patient access services business within McKesson, providing hub, distribution, and clinical support to pharma manufacturers. Closely comparable across hub and distribution capabilities.
- CoverMyMeds (McKesson): Electronic prior authorization and patient access platform owned by McKesson. Directly comparable to ConnectMed360's ePA, eBV, and eSolutions products.
Emerging players
- Alphanumeric: Patient engagement and life sciences services company providing hub, contact center, and patient support solutions. Emerging player with partial overlap in patient support, reimbursement, and contact-center services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ConnectMed360 social profiles
Digital presenceConnectMed360 compliance and trust
Trust signalCompliance3 records
ConnectMed360 financial estimates
Financial estimateRevenue estimate
Valuation estimate
ConnectMed360 leadership team
Management profileNumber of profiles
Profiles7 records
ConnectMed360 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ConnectMed360 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ConnectMed360
What does ConnectMed360 do?
ConnectMed360 is a B2B healthcare services company that provides patient support hub services for pharmaceutical manufacturers, connecting patients to cancer, rare, and complex therapies. The company delivers reimbursement services (electronic benefit verification and prior authorization), patient adherence programs, non-commercial pharmacy distribution across all 50 states, and proprietary technology platforms with real-time patient visibility and workflow automation.
Is ConnectMed360 a public or private company?
ConnectMed360 is a private company. It is classified as corporate owned and is currently operating.
When was ConnectMed360 founded?
ConnectMed360 was founded in 2020. It employs 101 to 250 people.
Where is ConnectMed360 based?
ConnectMed360 is headquartered in Louisville, United States, in the North America region.
How does ConnectMed360 make money?
Three revenue lines are on record. Hub Patient Services are the primary driver. The others are distribution Services and data and Analytics Services.
Who are ConnectMed360's main competitors?
Broad incumbents on record are CVS Specialty (CVS Health), Optum Specialty Pharmacy (UnitedHealth Group) and Accredo (Express Scripts / Cigna). Direct peers are PANTHERx Rare Pharmacy, AcariaHealth, Lash Group (AmerisourceBergen / Cencora), TrialCard (now part of PatientPoint), RxCrossroads (McKesson) and CoverMyMeds (McKesson). Alphanumeric is listed as an emerging player.
Does ConnectMed360 have an API?
No public API is recorded for ConnectMed360.
What industry is ConnectMed360 in?
ConnectMed360's product category is Specialty Pharmacy Patient Support Services. Its primary akta.pro industry code is HLALACAK, Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored), with a secondary code of HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat). Its NAICS code is 524292 and its SIC code is 8090.