ConnectMed360

What ConnectMed360 does

ConnectMed360 is a B2B healthcare services company headquartered in Louisville, Kentucky, that provides patient support hub services, reimbursement support, pharmacy distribution, and data analytics to pharmaceutical manufacturers and healthcare providers for specialty medications used in cancer, rare, and complex disease therapy areas. The company is an affiliate of BrightSpring Health Services (Res-Care, Inc.), operating alongside affiliated specialty pharmacies including Onco360, CareMed Specialty Pharmacy, PharMerica, Amerita, and OnePoint Patient Care, and serves patients and providers across all 50 states plus Puerto Rico and Guam. Its service portfolio is anchored by a core Patient Support Hub offering and five modular extensions: Patient Adherence Programs, Data Services, Distribution Services, Reimbursement Services, and eSolutions (e-enrollment, e-prescribing, e-consent, e-signature, e-Income Verification, SMS texting).

The underlying technology stack is a proprietary suite that includes an Interactive Real-Time Patient Dashboard providing a 360-degree patient view, a Workflow Management Dashboard for program oversight, Compass Reporting for automated outbound fax/email reporting, custom portals for providers, pharma, and patients, and electronic benefit verification (eBV) and electronic prior authorization (ePA) capabilities, all delivered through HIPAA-compliant infrastructure. ConnectMed360 monetizes through three primary revenue streams: managed services fees for hub operations, transaction-based fees for pharmacy distribution (commercial and non-commercial dispensing, free drug programs, bridge supply), and subscription/recurring fees for data and analytics services, with multi-year customized enterprise contracts and no public pricing.

Go-to-market is enterprise field sales targeting pharmaceutical manufacturers' market access, corporate accounts, and patient access teams, with senior vice presidents dedicated to pharma relations and a Chief Commercial Officer leading business development. Customer segments include pharmaceutical manufacturers (primary), healthcare providers and specialty pharmacies (primary), patients with cancer, rare, and complex diseases (primary persona), and, increasingly, health insurance payors for case management. Distribution channels are direct: own-pharmacy distribution, direct hub service delivery, and technology platform access. The company holds HIPAA and CCPA compliance certifications and operates within a BrightSpring-affiliated covered entity for privacy purposes.

Name

ConnectMed360

Legal name

Res-Care, Inc., d/b/a BrightSpring Health Services, and its subsidiaries and affiliates, including ConnectMed360

Website

https://connectmed360.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

101–250 employees

Short description

ConnectMed360 is a B2B healthcare services company and BrightSpring Health Services affiliate that provides patient support hub, reimbursement, pharmacy distribution, and data analytics services to pharmaceutical manufacturers and providers for cancer, rare, and complex disease therapies across all 50 states.

Ownership category

akta.pro rank

Product category

Specialty Pharmacy Patient Support Services

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Ambulatory Health Care Services (621)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK)

akta.pro secondary industries

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

Keywords

• Specialty pharmacy services
• Patient hub services
• Reimbursement support
• Pharmaceutical distribution
• Prior authorization

Headquarters

HQ city

Louisville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Hub Patient Services: Comprehensive hub services including patient support, reimbursement services, patient affordability programs, and clinical support services provided to pharmaceutical manufacturers for specialty medications.
2. Distribution Services: Pharmacy dispensing and distribution services across 50 states plus Puerto Rico and Guam, including commercial and non-commercial pharmacy dispensing, free drug program distribution, and bridge supply programs.
3. Data and Analytics Services: Real-time data analytics, stakeholder reporting, and technology platform services including custom portals and automated reporting solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ConnectMed360 is a B2B healthcare services company that provides patient support hub services for pharmaceutical manufacturers, connecting patients to cancer, rare, and complex therapies. The company delivers reimbursement services (electronic benefit verification and prior authorization), patient adherence programs, non-commercial pharmacy distribution across all 50 states, and proprietary technology platforms with real-time patient visibility and workflow automation.

Product overview

ConnectMed360 offers a unified patient support hub services platform designed to connect patients with cancer, rare, and complex therapies to comprehensive support services. The core Patient Support Hub Services platform serves as the central offering, integrating multiple modules including Patient Adherence Programs, Data Services, Distribution Services, Reimbursement Services, and eSolutions. Together, these services connect manufacturers, providers, patients, and payors through proprietary technology that delivers real-time patient visibility, workflow automation, and 360-degree views of the patient experience. The platform enables personalized patient services, dynamic data analytics, and national non-commercial pharmacy services across all 50 states.

Differentiator

Problem solved

Functional benefit

Products and services

• Patient Support Hub Services Comprehensive hub services connecting patients to clinical, access, affordability, reimbursement, call center, and support services for pharmaceutical manufacturers with specialty medications.
• Distribution Services Integrated distribution services enabling therapies to reach patients quickly across all 50 states plus Puerto Rico and Guam. Includes commercial and non-commercial pharmacy dispensing, free drug program distribution, bridge supply, quick start programs, voucher programs, starter kits, and educational materials.
• Data and Analytics Services Real-time data and technology tools delivering a 360-degree view of the patient experience, including stakeholder analytic reporting, workflow management dashboards, automated data submission, and Compass Reporting.
• Reimbursement Services Hub services working closely with patients, prescribers, and payors to expedite therapy initiation. Includes electronic benefit verification, pharmacy and medical benefit verification, electronic prior authorization, patient and provider eSolutions, and custom portals.

Quantifiable outcome

• Industry-leading performance and accuracy for BV completion, commercial conversion, and time to first fill
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

One partnership is on record.

• National Organization for Rare Disorders (NORD)coreStrategic or Co-development PartnerConnectMed360 partners with NORD to advance meaningful care for rare disease patients. The partnership focuses on creating patient service programs designed to improve access, affordability, and adherence for rare disease therapies, aligning with NORD's mission to support the 300 million people globally living with rare diseases.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• CVS Specialty (CVS Health): Largest U.S. specialty pharmacy operation, vertically integrated with CVS Caremark PBM and Aetna. Offers hub-like manufacturer services at much greater scale and competes broadly with ConnectMed360 in oncology and rare disease hub work.
• Optum Specialty Pharmacy (UnitedHealth Group): Vertically integrated specialty pharmacy within UnitedHealth/OptumRx, providing hub, distribution, and adherence services at scale. Broad incumbent peer in the same manufacturer-facing services space.
• Accredo (Express Scripts / Cigna): Major U.S. specialty pharmacy with embedded hub services, owned by Cigna/Express Scripts. Broad incumbent competing across oncology, rare disease, and specialty distribution where ConnectMed360 operates.

Direct peers

• PANTHERx Rare Pharmacy: Specialty pharmacy focused on rare and orphan disease therapies with patient hub services, distribution, and adherence programs. Directly comparable to ConnectMed360's rare-disease hub, distribution, and adherence offerings.
• AcariaHealth: Specialty pharmacy and hub services focused on complex therapies, including oncology and rare disease. Direct peer in specialty hub, distribution, and patient access services.
• Lash Group (AmerisourceBergen / Cencora): Patient access and hub services provider for pharmaceutical manufacturers, covering reimbursement, prior authorization, copay assistance, and adherence. Direct peer to ConnectMed360's Patient Support Hub and Reimbursement Services.
• TrialCard (now part of PatientPoint): Patient access, hub, copay, and adherence services for pharma manufacturers. Directly comparable across manufacturer-facing hub, reimbursement, and affordability programs.
• RxCrossroads (McKesson): Specialty pharmacy and patient access services business within McKesson, providing hub, distribution, and clinical support to pharma manufacturers. Closely comparable across hub and distribution capabilities.
• CoverMyMeds (McKesson): Electronic prior authorization and patient access platform owned by McKesson. Directly comparable to ConnectMed360's ePA, eBV, and eSolutions products.

Emerging players

• Alphanumeric: Patient engagement and life sciences services company providing hub, contact center, and patient support solutions. Emerging player with partial overlap in patient support, reimbursement, and contact-center services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/connectmed360

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ConnectMed360