MacSolution
- Company typePrivate
- Founded2005
- HeadquartersSão Paulo, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingServices
MacSolution firmographics
Firmographics- Name
- MacSolution
- Legal name
- MacSolution Informática Ltda.
- Website
- https://macsolution.com.br
- Company type
- Private
- Founded year
- 2005
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
MacSolution industry classification
Industry- Product category
- Managed IT Services for Identity, Access, and Device Management
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Remote Monitoring & Management (RMM) Services (BPAEABAA)
- akta.pro secondary industry
- User Lifecycle Provisioning & SCIM Automation (HDAEAJAK)
Keywords
Where MacSolution is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
MacSolution business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- JumpCloud Platform Licensing Resale: MacSolution acts as an authorized sublicensor of JumpCloud Inc. in Brazil, reselling and sublicensing JumpCloud IAM, MDM, and related platform licenses to enterprise and mid-market customers. Revenue is generated through recurring platform subscription fees billed in Brazilian Reais with localized invoicing and nationalized pricing.
- Professional Services (Consulting, Implementation, Support): MacSolution provides fee-based consulting, deployment/implementation, and technical support services. Support tiers (Essentials, Core, Premium) offer escalating levels of service including SLA-backed incident resolution, War Room incident response, and 24x7 coverage for Premium customers. Additional billable hours are available for out-of-scope engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Support Essentials — Basic support tier covering portal access and manufacturer escalation |
| Subscription | Monthly | Support Core — Mid-tier with SLA-backed response, troubleshooting, and 1 War Room per year |
| Subscription | Monthly | Support Premium — Top-tier with 24x7 SLA coverage and 2 War Rooms per year |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
MacSolution product offering
Product offeringCore offering
MacSolution is a managed service provider that resells, implements, and manages the JumpCloud cloud-native identity and access management (IAM) and mobile device management (MDM) platform for enterprise and mid-market customers in Brazil. The company delivers consulting, full implementation, and tiered SLA-backed technical support services performed by Brazil's most certified team of JumpCloud specialists, and uniquely combines JumpCloud with JAMF-based Apple device management as Brazil's only JAMF-credentialed MSP.
Product overview
MacSolution is a Brazilian managed service provider (MSP) founded in 2005, specializing in identity, access, and device management solutions. The company's primary offering is the implementation and managed services for the JumpCloud cloud-native IAM/MDM platform, which provides unified management of identities, devices, and access across multiple operating systems. MacSolution operates as JumpCloud's largest MSP partner in the Americas/Latin America, holding Sales Partner, Core Partner, and Advanced partner status. Beyond JumpCloud, MacSolution resells VaultOne (PAM) and Backblaze (backup), and has developed proprietary tools including Data Ranger and Seed Store. The company also offers professional services including IAM/MDM consulting, technical support with tiered SLAs, and complete implementation services performed by its team of certified specialists. MacSolution is the only JAMF-credentialed MSP in Brazil, enabling Apple device management expertise.
Differentiator
Problem solved
Functional benefit
Products and services
- JumpCloud Platform Implementation and Managed Services MacSolution resells, implements, and provides managed services for the JumpCloud cloud-native identity and access management (IAM) and mobile device management (MDM) platform. The offering centralizes management of identities, devices, and access controls across Windows, macOS, Linux, Android, iPhone, and iPad environments for enterprise and mid-market customers in Brazil and Latin America.
- JAMF Apple Device Management Services Certified Apple device management services for organizations with macOS, iOS, and iPadOS fleets, delivered by MacSolution as the only JAMF-credentialed MSP in Brazil and integrated with JumpCloud for cross-platform identity management.
- IAM/MDM Consulting Services Specialized consulting engagements in which MacSolution's certified specialists evaluate client IT environments, consider existing challenges, and recommend optimal identity, access, and device management systems and configurations.
- Complete Implementation Services End-to-end deployment, configuration, and certification of the JumpCloud platform (and complementary solutions) performed by MacSolution's team of JumpCloud-certified specialists, with each configuration line executed by credentialed experts.
- SLA-based Technical Support (Essentials, Core, Premium) Tiered technical support subscriptions (Essentials, Core, Premium) with escalating SLA-backed response and resolution times, ticket portal access, manufacturer escalation, and War Room incident response for critical issues. Premium tier includes 24x7 coverage and up to two War Room activations per contract year.
- Data Ranger An internally developed proprietary tool by MacSolution that complements the JumpCloud platform, used for specific operational and service delivery functions.
- Seed Store An internally developed proprietary tool by MacSolution that works alongside the JumpCloud platform to support service delivery.
- VaultOne Privileged Access Management MacSolution resells and implements VaultOne as part of its privileged access management offerings, providing just-in-time access and credential vaulting that complements JumpCloud's identity management.
- Backblaze Cloud Backup MacSolution resells Backblaze cloud backup solutions as part of its service portfolio, offered alongside identity and device management solutions.
Quantifiable outcome
- One-click user lifecycle automation (onboarding and offboarding)
- +2 more outcomes
Companies that use MacSolution
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
MacSolution technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature3 records
MacSolution partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- JumpCloud Inc.flagshipMacSolution was JumpCloud's largest MSP partner in the Americas, holding Sales Partner, Core Partner, Advanced, and Core designations. The partnership began in 2016 and was formalized through MacSolution's deep integration of JumpCloud's cloud-native IAM and MDM platform into its managed service offerings in Brazil. On January 8, 2026, JumpCloud acquired MacSolution, absorbing its team into JumpCloud's product, marketing, support, and sales functions, establishing a strategic go-to-market hub in São Paulo. The deal aimed to tighten the feedback loop between customer realities, product roadmaps, and MSP-led deployments in Latin America.
Scale indicators5 records
Recent moves4 records
Expansion highlights5 records
MacSolution competitors and assessment
Company assessmentMarket position
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
MacSolution social profiles
Digital presenceMacSolution compliance and trust
Trust signalCompliance4 records
MacSolution financial estimates
Financial estimateRevenue estimate
Valuation estimate
MacSolution leadership team
Management profileNumber of profiles
Profiles2 records
MacSolution funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MacSolution M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MacSolution
What does MacSolution do?
MacSolution is a managed service provider that resells, implements, and manages the JumpCloud cloud-native identity and access management (IAM) and mobile device management (MDM) platform for enterprise and mid-market customers in Brazil. The company delivers consulting, full implementation, and tiered SLA-backed technical support services performed by Brazil's most certified team of JumpCloud specialists, and uniquely combines JumpCloud with JAMF-based Apple device management as Brazil's only JAMF-credentialed MSP.
Is MacSolution a public or private company?
MacSolution is a private company. It is classified as corporate owned and is currently acquired.
When was MacSolution founded?
MacSolution was founded in 2005. It employs 11 to 50 people.
Where is MacSolution based?
MacSolution is headquartered in São Paulo, Brazil, in the Latin America region.
How does MacSolution make money?
Two revenue lines are on record. JumpCloud Platform Licensing Resale is the primary driver. The others are professional Services (Consulting, Implementation, Support).
Does MacSolution have an API?
No public API is recorded for MacSolution.
What industry is MacSolution in?
MacSolution's product category is Managed IT Services for Identity, Access, and Device Management. Its primary akta.pro industry code is BPAEABAA, Remote Monitoring & Management (RMM) Services, with a secondary code of HDAEAJAK, User Lifecycle Provisioning & SCIM Automation. Its NAICS code is 5182 and its SIC code is 7370.