Mail Service
Mail Service SRL is a Lombardy-based courier and delivery company, founded in 1997, providing on-demand package and document delivery plus outsourced mail management and micro-logistics services to SMEs, professionals, and public institutions using direct employees.
- Company typePrivate
- Founded1997
- HeadquartersSegrate, Italy
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Mail Service does
Mail Service SRL is a privately held Italian courier and delivery company founded in 1997 and headquartered in Segrate (Milan), with operational offices in the Mecenate area of Milan. The company provides on-demand package and document delivery services throughout the Lombardy region using exclusively direct employees, without subcontracting, and operates 24 hours per day, 7 days per week, 365 days per year. Beyond core courier services, it offers a suite of high-value-added services including mail office management, document printing and customization, shipping and packaging consulting, banking errands, micro-logistics for SMEs, and cash-on-delivery management.
The business serves a horizontal mix of customers including small and medium enterprises, professional studios (lawyers, accountants), public institutions, healthcare and non-profit organizations, and private individuals across Lombardy. Notable clients disclosed include Regione Lombardia, Università degli Studi di Milano, Cassa Lombarda, ATM Milano, Caritas Ambrosiana, Ordine Avvocati Milano, and Fondazione Cariplo. Mail Service differentiates through transparent fixed-cost pricing with no surcharges for ancillary services, appointment-based scheduling including Saturday delivery, and a single point of contact ("unico interlocutore") model. The company holds ISO 14001:2015 environmental certification and is regulated under Italian transport licenses (Albo Autotrasporti MI/889015/V).
The revenue model is transaction-based: Mail Service charges per delivery/on-demand service via quotes, transforming fixed logistics costs into variable costs for clients. There is no proprietary technology platform; operations rely on manual order management and a third-party tracking portal (hps-network.it). The company is wholly owned by founder Jeffri Di Silvestri, has reported 7,500 orders fulfilled in 2022, and has 11–50 employees. No external funding, M&A activity, or institutional investors are disclosed.
Mail Service firmographics
Firmographics- Name
- Mail Service
- Legal name
- MAIL SERVICE SRL
- Website
- https://mailservicesrl.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Mail Service SRL is a Lombardy-based courier and delivery company, founded in 1997, providing on-demand package and document delivery plus outsourced mail management and micro-logistics services to SMEs, professionals, and public institutions using direct employees.
- Ownership category
- akta.pro rank
Mail Service industry classification
Industry- Product category
- Local Courier and Delivery Services
- NAICS
- Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210), Private Mail Centers (561431)
- SIC
- Services-Miscellaneous Business Services (7380), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Mailroom & Package/Parcel Management Services (BPABAEAB)
- akta.pro secondary industries
- Courier, Pickup & Delivery (Non-commercial) (HSACAIAD), Office Mailroom & Interoffice Shuttle (Corporate Campus Routes) (TLAAAEAC)
Keywords
Where Mail Service is headquartered
LocationHeadquarters
- HQ city
- Segrate
- HQ country
- Italy
- HQ region
- Europe
Offices2 records
Markets served
Mail Service business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D
Revenue model
- On-demand Courier and Delivery Services: Mail Service generates revenue through on-demand delivery and courier services offered to businesses and professionals. They transform fixed costs into variable costs for clients by providing services 'a chiamata' (on-call) with minimal notice. Core revenue comes from package and document delivery throughout Lombardy, with additional revenue from value-added services including mail management, printing, bank errands, and micro-logistics for SMEs.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Mail Service product offering
Product offeringCore offering
Mail Service SRL provides on-demand package and document courier delivery services throughout the Lombardy region of Italy using exclusively direct company personnel without subcontracting. The company complements its core delivery offering with high value-added services including mail office management, document printing, packaging consulting, banking errands, institutional paperwork handling, and micro-logistics for SMEs.
Product overview
Mail Service is a single-product courier and delivery service offering two main components: (1) Consegna Pacchi — the core package and document delivery service operating throughout Lombardy with direct company personnel, and (2) Servizi Alto Valore Aggiunto — supplementary on-demand services including mail office management, document printing, packaging consulting, banking procedures, institutional paperwork handling, and micro-logistics for small and medium enterprises. The company positions itself as an alternative to sub contracted delivery services, emphasizing direct staffing and fixed pricing.
Differentiator
Problem solved
Functional benefit
Products and services
- Consegna Pacchi (Package and Document Delivery) Core package and document delivery service throughout Lombardy, operated exclusively with direct Mail Service personnel without subcontracting. Features fixed pricing, scheduled delivery appointments including Saturday 8:00-20:00, 24/7 emergency availability, and cash-on-delivery management (contrassegni).
- Servizi Alto Valore Aggiunto (High Value-Added Services)
Quantifiable outcome
- 7,500 orders successfully delivered in 2022
- +1 more outcomes
Companies that use Mail Service
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles5 records
Mail Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Mail Service partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights4 records
Mail Service competitors and assessment
Company assessmentDirect peers
- Sailpost: Italian postal and courier operator offering mail/document delivery services nationally; closest comparable in scale and service mix to Mail Service's regional courier model.
- Pony Express (Italia): Italian courier specializing in same-day and on-demand document/parcel delivery; directly comparable to Mail Service's time-sensitive courier value proposition.
Broad incumbents
- BRT (Bartolini): Major Italian B2B/B2C courier with extensive Lombardy operations and enterprise account coverage; competes with Mail Service for SME and institutional parcel volumes.
- GLS Italy: European parcel and express delivery network operating in Italy; competes for the same on-demand business courier segment as Mail Service, particularly with SMEs.
- DHL Express Italy: Global express courier with Italian operations; relevant peer for time-definite document and parcel delivery to professional and enterprise customers in Lombardy.
- TNT (FedEx) Italy: International express delivery operator (now FedEx) competing for urgent B2B document and parcel shipments in northern Italy's enterprise and professional services market.
- SDA Express Courier: The express courier arm of Poste Italiane; dominant B2B parcel and document delivery operator across Italy with national route density, tracking platforms, and institutional client coverage that Mail Service competes against in Lombardy.
- Nexive (Poste Italiane Group): Integrated postal services provider (now part of Poste Italiane) offering document delivery, direct mail, and bulk mailing; competes for Mail Service's institutional and professional services clients.
Emerging players
- Mail Boxes Etc. (MBE): Network of privately owned business service centers offering shipping, printing, and mail handling — overlapping Mail Service's 'Servizi Alto Valore Aggiunto' (mail office management, printing, micro-logistics) line.
Regional players
- Artoni Trasporti: Italian transport and logistics operator with strong northern Italy presence, including courier and distribution services comparable to Mail Service's regional parcel operations.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Mail Service social profiles
Digital presenceMail Service compliance and trust
Trust signalCompliance1 record
Mail Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mail Service leadership team
Management profileNumber of profiles
Profiles1 record
Mail Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mail Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mail Service
What does Mail Service do?
Mail Service SRL provides on-demand package and document courier delivery services throughout the Lombardy region of Italy using exclusively direct company personnel without subcontracting. The company complements its core delivery offering with high value-added services including mail office management, document printing, packaging consulting, banking errands, institutional paperwork handling, and micro-logistics for SMEs.
Is Mail Service a public or private company?
Mail Service is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Mail Service founded?
Mail Service was founded in 1997. It employs 11 to 50 people.
Where is Mail Service based?
Mail Service is headquartered in Segrate, Italy, in the Europe region.
How does Mail Service make money?
One revenue line is on record: on-demand Courier and Delivery Services.
Who are Mail Service's main competitors?
Direct peers on record are Sailpost and Pony Express (Italia). Broad incumbents are BRT (Bartolini), GLS Italy, DHL Express Italy, TNT (FedEx) Italy, SDA Express Courier and Nexive (Poste Italiane Group). Mail Boxes Etc. (MBE) is listed as an emerging player. Artoni Trasporti is listed as a regional player.
Does Mail Service have an API?
No public API is recorded for Mail Service.
What industry is Mail Service in?
Mail Service's product category is Local Courier and Delivery Services. Its primary akta.pro industry code is BPABAEAB, Mailroom & Package/Parcel Management Services, with a secondary code of HSACAIAD, Courier, Pickup & Delivery (Non-commercial). Its NAICS code is 4921 and its SIC code is 7380.