Emc2 Calidad
Emc2 Calidad is a Palma de Mallorca-based quality management consultancy serving Balearic Islands hospitality and tourism clients with ISO certification, customized training, customer satisfaction surveys, and mystery guest audit services delivered through proprietary software platforms.
- Company typePrivate
- Founded2003
- HeadquartersPalma, Spain
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Emc2 Calidad does
Emc2 Calidad (legal entity: E IGUAL MC2 CALIDAD S.L.U.) is a private quality management consultancy headquartered at Carrer de Francisco Rover 4 in Palma de Mallorca, Spain, founded in 2003. The firm operates exclusively in the Balearic Islands region with a sales-led, direct-engagement go-to-market, serving approximately 30 specialized professionals focused on quality, environment, safety, sustainability, and customer experience disciplines.
The company offers four integrated service lines: (1) management systems consulting covering ISO 9001, ISO 14001, ISO 45001, ISO 22001, EMAS, BRC, and IFS certifications, including internal/external audit support and sustainability/carbon footprint services; (2) customized training delivered in in-person, virtual classroom, bimodal, and e-learning formats with FUNDAE subsidy management; (3) customer satisfaction surveys in in-person, online, and telephone modalities, supported by a proprietary survey system with real-time results and dynamic filters; and (4) mystery guest/shopping and mystery call audits delivered through a proprietary online platform with photographic evidence capture and corrective actions tracking. The underlying technology is a pair of in-house-built configurable platforms for survey delivery and mystery guest reporting rather than AI-driven systems.
Emc2 generates revenue through professional services engagements priced via custom quotes, with multi-year contracts and recurring certification and audit cycles. Its customer base is concentrated in hospitality and tourism (Hyatt, Castillo Hotel Son Vida/Marriott Luxury Collection, CM Hotels, Universal Hotels, Valentin Hotels, Protur Hotels, Fergus Hotels, Dreamplace Hotels, Cap Vermell Grand Hotel, Gallery Hotels), with secondary exposure to industry, professional services/legal firms, and municipal public administration. The firm has no disclosed funding, no parent company, no subsidiaries, and no acquisition history, and operates as a stable, mature regional specialist.
Emc2 Calidad firmographics
Firmographics- Name
- Emc2 Calidad
- Legal name
- E IGUAL MC2 CALIDAD S.L.U.
- Website
- https://mc2calidad.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Emc2 Calidad is a Palma de Mallorca-based quality management consultancy serving Balearic Islands hospitality and tourism clients with ISO certification, customized training, customer satisfaction surveys, and mystery guest audit services delivered through proprietary software platforms.
- Ownership category
- akta.pro rank
Emc2 Calidad industry classification
Industry- Product category
- Quality Management Consulting
- NAICS
- Management, Scientific, and Technical Consulting Services (5416), Other Scientific and Technical Consulting Services (54169), Educational Services (611)
- SIC
- Services-Engineering, Accounting, Research, Management (8700), Services-Educational Services (8200)
- akta.pro primary industry
- EHS Management Systems & ISO Consulting (ISO 14001/45001) (BPAHAJAF)
- akta.pro secondary industries
- Anti-Bribery & Anti-Corruption (ABAC) (EDABADAA), Environmental, Health & Safety / Sustainability (EHS, Environmental Compliance CE) (EDAAALAO)
Keywords
Where Emc2 Calidad is headquartered
LocationHeadquarters
- HQ city
- Palma
- HQ country
- Spain
- HQ region
- Europe
Offices1 record
Markets served
Emc2 Calidad business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Consulting Services: Implementation of management systems (Quality, Environment, Health and Safety, Sustainability), internal audits, external audit accompaniment, sustainability plans, and carbon footprint calculation. Professional services delivered by expert consultants.
- Training Services: Customized training plans designed according to team needs, including management of FUNDAE subsidies (Spanish professional training funding). Available in multiple formats: in-person, virtual classroom, bimodal, and e-learning.
- Customer Satisfaction Surveys: Survey programs delivered by experts including in-person, online, and telephone modalities. Proprietary software provided to clients for data collection and analysis.
- Mystery Guest Audits: Service quality audits from customer perspective including Mystery Guest/Shopping and Mystery Call services. Includes diagnostic approach, qualitative descriptions, and online reporting platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Customized service packages based on client needs |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Emc2 Calidad product offering
Product offeringCore offering
Emc2 Calidad is a quality management consulting firm that helps organizations implement, audit, and maintain management systems compliant with ISO standards (9001, 14001, 45001, 22001) and other certifications (BRC, IFS, EMAS). The firm complements these consulting services with structured corporate training, customer satisfaction survey programs, and mystery guest/audit services that benchmark service quality. Its client base is concentrated in the hospitality and tourism sector of the Balearic Islands.
Product overview
EMC2 Calidad is a quality consulting firm operating in the Balearic Islands, Spain, offering an integrated portfolio of four core service lines: (1) Quality Management Systems Consulting covering ISO certifications (9001, 14001, 45001, 22001), internal and external audit support, sustainability and carbon footprint services; (2) Custom Training in four modalities (in-person, virtual classroom, bimodal, e-learning) covering management systems, awareness, leadership skills, languages, service techniques, and digital transformation; (3) Customer Satisfaction Surveys conducted in-person, online, and by telephone with proprietary software; and (4) Mystery Guest/Shopping audits including Mystery Call services for service quality evaluation. The services are interconnected, with training supporting system implementation, surveys measuring customer experience outcomes, and mystery audits providing objective service quality assessment.
Differentiator
Problem solved
Functional benefit
Products and services
- Quality Management Systems Consulting (Consultoría de Sistemas de Gestión) End-to-end consulting to design, implement, audit and continuously improve ISO-aligned management systems (ISO 9001, 14001, 45001, 22001), BRC, IFS and EMAS for hospitality, industrial, services and public-sector clients, including internal audits, sustainability and carbon footprint advisory, HR consulting and food safety/quality system design.
- Corporate Training Services (Formación) Structured training programs for client employees delivered in-person, via virtual classroom, in bimodal mode or via e-learning, covering management systems, leadership, languages and digital skills, with FUNDAE-subsidized options for client workforces.
- Customer Satisfaction Survey Programs Ongoing customer satisfaction measurement operated through a proprietary survey system that captures feedback via in-person, online and telephone channels, with monitoring and reporting tied to client quality objectives.
- Mystery Guest / Mystery Shopping Audits Independent service-quality audits conducted using a proprietary framework that includes in-person Mystery Guest visits and Mystery Call audits, providing clients with an objective benchmark of their customer experience and service standards.
Quantifiable outcome
- Measurable results through objective indicators and management systems
Companies that use Emc2 Calidad
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles2 records
Emc2 Calidad technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Emc2 Calidad partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights4 records
Emc2 Calidad competitors and assessment
Company assessmentBroad incumbents
- SGS: World's largest TIC company, offering ISO certification and related consulting services globally. SGS's Spanish operations serve hospitality and tourism clients and overlap with EMC2's management systems and audit support offerings.
- AENOR: Spain's leading certification body and a global player in management systems certification (ISO 9001, 14001, 45001). AENOR is the most recognized Spanish certification brand and competes with EMC2 in the same Balearic hospitality accounts for ISO certification work.
- TÜV Rheinland: German-headquartered global TIC provider with extensive ISO certification offerings. TÜV Rheinland serves hospitality, food, and tourism clients through its Spanish operations and offers the same ISO management systems services as EMC2.
- Applus+: Spanish-headquartered global testing, inspection, and certification company. Applus+ provides ISO management systems certification and related advisory services across multiple industries, including hospitality, and competes with EMC2 for both certification and quality consulting work.
- Bureau Veritas: Global leader in testing, inspection, and certification (TIC) with a strong Spanish subsidiary. Bureau Veritas certifies ISO 9001/14001/45001 systems and competes directly with EMC2's core management systems consulting service line, though it serves clients across all industries and geographies.
- DNV (Business Assurance): Global certification body with a strong management systems certification business (ISO 9001, 14001, 45001, 22000). DNV serves hospitality and food industry clients across Europe and competes with EMC2 for both certification and audit support engagements.
Direct peers
- Service Management Group (SMG): Customer experience management provider offering survey programs, mystery shopping, and CX analytics for hospitality and restaurant clients. SMG's platform-based offering competes with EMC2's customer satisfaction and service quality measurement services.
- MaritzCX: Customer experience measurement and mystery shopping provider serving hospitality, travel, and retail clients globally. MaritzCX operates an integrated CX platform that competes directly with EMC2's proprietary survey and mystery audit systems.
- Market Force Information: Global mystery shopping and customer experience measurement company serving retail, hospitality, and restaurant clients. Market Force competes directly with EMC2's mystery guest/shopping service line using comparable online platforms and reporting methodologies.
- Intouch Insight: Customer experience measurement and mystery shopping firm serving multi-unit operators in hospitality, retail, and restaurants. Intouch Insight's SaaS-based CX platform competes directly with EMC2's customer satisfaction survey and mystery guest offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Emc2 Calidad social profiles
Digital presenceEmc2 Calidad compliance and trust
Trust signalCompliance1 record
Emc2 Calidad financial estimates
Financial estimateRevenue estimate
Valuation estimate
Emc2 Calidad leadership team
Management profileNumber of profiles
Profiles7 records
Emc2 Calidad funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Emc2 Calidad M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Emc2 Calidad
What does Emc2 Calidad do?
Emc2 Calidad is a quality management consulting firm that helps organizations implement, audit, and maintain management systems compliant with ISO standards (9001, 14001, 45001, 22001) and other certifications (BRC, IFS, EMAS). The firm complements these consulting services with structured corporate training, customer satisfaction survey programs, and mystery guest/audit services that benchmark service quality. Its client base is concentrated in the hospitality and tourism sector of the Balearic Islands.
Is Emc2 Calidad a public or private company?
Emc2 Calidad is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Emc2 Calidad founded?
Emc2 Calidad was founded in 2003. It employs 11 to 50 people.
Where is Emc2 Calidad based?
Emc2 Calidad is headquartered in Palma, Spain, in the Europe region.
How does Emc2 Calidad make money?
Four revenue lines are on record. Consulting Services are the primary driver. The others are training Services, customer Satisfaction Surveys and mystery Guest Audits.
Who are Emc2 Calidad's main competitors?
Broad incumbents on record are SGS, AENOR, TÜV Rheinland, Applus+, Bureau Veritas and DNV (Business Assurance). Direct peers are Service Management Group (SMG), MaritzCX, Market Force Information and Intouch Insight.
Does Emc2 Calidad have an API?
No public API is recorded for Emc2 Calidad.
What industry is Emc2 Calidad in?
Emc2 Calidad's product category is Quality Management Consulting. Its primary akta.pro industry code is BPAHAJAF, EHS Management Systems & ISO Consulting (ISO 14001/45001), with a secondary code of EDABADAA, Anti-Bribery & Anti-Corruption (ABAC). Its NAICS code is 5416 and its SIC code is 8700.